Help Customers Get Answers Faster Without Waiting for Your Support Team
Customers ask the same questions every day about orders, refunds, bookings, payments, complaints, product details, and service status. Converiqo helps answer common questions instantly and sends complex cases to your support team when human help is needed.
Customer Support That Uses Your Approved Answers
Converiqo answers customers using your approved FAQs, policies, product details, service rules, and support workflows.
It does not randomly guess answers. If the question is simple, it helps the customer immediately. If the issue is sensitive, unclear, or needs human judgment, it sends the conversation to your support team with full context.
Everything Your Support Team Needs to Reduce Repetitive Work
Everything you need to set up customer self-service with support assistants across channels and easy workflows.
Customer Question Assistant
Helps customers get quick answers for common questions about orders, services, policies, products, payments, and complaints.
- Answers common questions
- Uses approved company information
- Supports follow-up questions
- Reduces repeated tickets
Support Across Channels
Let customers ask questions from the channels they already use.
- Website chat
- WhatsApp support
- Email support
- Mobile app support
Guided Support Workflows
Help customers complete simple support steps without waiting for an agent.
- Order tracking
- Refund request guidance
- Appointment support
- Complaint submission
Human Handoff
When a customer needs real support, Converiqo transfers the case to the right team.
- Sends full conversation history
- Shares attempted steps
- Routes to the correct team
- Reduces repeated explanations
Voice and Call Support
Help customers through voice-based support where needed.
- Basic call support
- Call routing
- Common query handling
- Agent handoff
Support Insights
Give managers a clearer view of customer questions and support workload.
- Common customer issues
- Pending support topics
- Ticket trends
- Customer feedback
Smarter Support Without Making It Complicated
Practical features that make your customer service more efficient and easy for your customers and team
Answers From Your Business Information
Converiqo uses your approved FAQs, policies, service details, and help articles to answer customers clearly.
Works With Chat and Voice
Customers can get help through chat or voice depending on your support setup.
Helps Reduce Repetitive Tickets
Many common questions can be answered before they become support tickets.
Keeps Human Agents in Control
When the issue needs a person, Converiqo sends it to your team with the full conversation history.
Support Customers Wherever They Ask for Help
Customers should not have to wait just because they used the wrong channel.
Converiqo helps your business support customers across website chat, WhatsApp, email, mobile app, social channels, and call support depending on your setup.
One Support Experience
Customers get consistent answers across different channels.
Easy to Expand
Start with one channel like website chat or WhatsApp, then add more later.
Smooth Human Handoff
When needed, support agents receive the conversation history and customer details.
Supported Channels
Works Around Your Existing Support Tools
Converiqo can be configured around your current CRM, helpdesk, e-commerce, messaging, and team communication tools depending on your setup.
What Support Teams Can Improve
Support-focused proof on accuracy, containment, and handoff—not generic chatbot outcomes.
“Converiqo helped us reduce repeated customer questions and made support handoffs easier. Our agents now receive the full conversation history, so customers do not have to explain the same issue again.”
“Customers get answers faster, and our team spends less time replying to the same questions. When a case needs a human agent, the handoff is clear and organized.”
Customer Self-Service FAQs
Everything you need to know about launching customer self-service.
What is customer self-service automation?
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Customer self-service automation helps customers get answers to common questions without waiting for a support agent. It can help with order status, refunds, appointments, complaints, service details, and basic support requests.
How does Converiqo reduce support workload?
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Converiqo answers repeated customer questions automatically using your approved business information. This helps reduce simple tickets so your support team can focus on urgent, complex, or sensitive customer issues.
Can customers use it on WhatsApp and website chat?
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Yes. Converiqo can support customer conversations on website chat, WhatsApp, email, mobile app, and other channels depending on your setup. This helps customers get support from the channel they already prefer.
What happens when the customer issue is complex?
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If the issue needs human support, Converiqo can hand it over to your support team. The agent receives the conversation history and attempted steps, so the customer does not need to repeat everything again.
Does Converiqo answer from our own company information?
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Yes. It can be set up to answer using your approved FAQs, policies, product details, service rules, and support documents. This helps keep answers more accurate and aligned with your business process.
Can it help with order, refund, and complaint questions?
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Yes. Converiqo can guide customers through common questions like order status, refund process, complaint submission, and service updates. For cases that need review, it can send the request to the right support team.
Does my team need technical knowledge to use it?
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No. The page should explain Converiqo as a simple customer support assistant. Your team can use it through familiar support processes such as chat, tickets, forms, and handoff workflows.
Can it work with our current helpdesk or CRM?
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Converiqo can be configured around your current CRM, helpdesk, e-commerce, messaging, or support process depending on your setup. The goal is to reduce manual support work around the tools your team already uses.
Is it useful for small support teams?
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Yes. Small teams can use it to reduce repetitive questions and reply faster without hiring more agents. Larger teams can use it to manage higher support volume across multiple departments and channels.
How should we start with customer self-service?
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Start with the questions your customers ask most often. Good starting points include order status, refund rules, appointment support, product questions, complaint intake, and basic service information.
Ready to Make Customer Support Easier?
Converiqo helps customers get answers faster, reduces repetitive tickets, and hands complex issues to your support team with full context.