Retail and Omnichannel Automation With AI-Powered for Unified Commerce Experiences
Deliver connected commerce with inventory, fulfilment, and customer automation.
What is retail automation?
AI-powered automation for retail and e-commerce including inventory management, order fulfillment, customer service, and omnichannel commerce.
How does Converiqo help retail?
Delivers connected commerce with automated inventory management, intelligent fulfillment, and personalized customer experiences across all channels.
What are the benefits?
35% increase in conversion rates, 40% cost reduction in operations, 45% customer satisfaction improvement, and 28% cart recovery rate.
How Converiqo is Used in Retail & E-commerce
Discover how retail brands leverage Converiqo AI for connected commerce and customer automation.
Inventory Management
Retailers use Converiqo for automated inventory tracking, demand forecasting, and replenishment to ensure optimal stock levels across all channels.
- Real-time inventory synchronization
- AI-powered demand forecasting
- Automated reorder management
Order Fulfillment
Converiqo automates order processing, warehouse management, and shipping coordination for efficient and accurate fulfillment operations.
- Automated order routing and picking
- Intelligent warehouse optimization
- Real-time shipping updates
Customer Service
Retail brands deploy Converiqo for AI-powered customer support, personalized recommendations, and automated returns processing.
- 24/7 AI customer support
- Personalized product recommendations
- Automated returns and exchanges
Omnichannel Commerce
Converiqo enables seamless shopping experiences across online, mobile, in-store, and marketplace channels with unified inventory and customer data.
- Unified customer experience
- Cross-channel inventory sync
- Seamless purchase continuity
Why Enterprises Choose a Unified BOT Platform
Leading retail brands select Converiqo for comprehensive automation that connects commerce operations and customer experiences.
Connected Commerce Ecosystem
One integrated platform connects online stores, physical locations, warehouses, and customer touchpoints for seamless commerce operations.
AI-Powered Personalization
Advanced AI delivers personalized shopping experiences, product recommendations, and marketing automation based on customer behavior and preferences.
Real-Time Operations
Real-time inventory updates, order tracking, and customer service enable instant responses and eliminate stockouts and delays.
Commerce Analytics
Comprehensive analytics provide insights into sales performance, customer behavior, inventory turnover, and marketing effectiveness across all channels.
Fraud Prevention
AI-powered fraud detection and prevention protects against chargebacks, returns fraud, and suspicious transactions while ensuring legitimate orders flow smoothly.
Revenue Optimization
Automated pricing, promotions, and cross-selling maximize revenue while intelligent inventory management reduces carrying costs and stockouts.
Comprehensive Retail Solutions
End-to-end automation for retail and e-commerce with AI-powered customer experience, inventory management, and omnichannel commerce integration.
Product Discovery & Shopping Assistance
AI-powered product search and personalized recommendations for enhanced shopping experience
- Conversational product search via chat and voice
- AI product recommendations based on browsing and purchase history
- Personalized promotions and dynamic discounts
- Visual search with image upload and similar product finding
- Virtual try-on with AR for apparel, eyewear, and furniture
- Intelligent product comparison and recommendation assistant
Cart & Checkout Optimization
Streamlined checkout process with intelligent cart recovery and conversion optimization
- Abandoned cart reminders across email, WhatsApp, SMS, and push
- Conversational checkout with bot-guided payment and shipping
- One-click reordering for repeat purchases
- Automatic coupon and loyalty points application
- Intelligent cross-sell and upsell nudges during checkout
- Multi-step checkout optimization with progress indicators
Order Management & Tracking
Complete order lifecycle management with real-time tracking and customer updates
- Multi-channel order confirmation and status updates
- Live shipment tracking with interactive map view
- Delivery rescheduling and rerouting capabilities
- Self-service returns and exchanges processing
- Automated refund status tracking and notifications
- Warranty registration and claim management
Customer Support & Self-Service
24/7 omnichannel customer support with AI-powered assistance and escalation
- 24/7 retail chatbot with comprehensive FAQ handling
- Escalation to live agents with full order context
- Omnichannel support across web, app, WhatsApp, and social media
- Multilingual support for global retail operations
- Sentiment detection with priority routing for angry customers
- AI auto-drafted responses and agent assistance tools
Extended Retail Modules
Additional functionality for comprehensive retail management with specialized modules for payments, loyalty, returns, marketing, and omnichannel operations.
Payments & Billing
Comprehensive payment processing with multiple payment methods and automated billing
- Payment status updates
- Multi-method support (UPI, wallets, BNPL)
- Invoice retrieval
- Failed payment resolution
Loyalty & Rewards
Advanced loyalty program management with gamification and personalized rewards
- Points balance checks
- Redemption flows
- Personalized rewards
- Gamification features
Returns & Refunds
Streamlined returns processing with automated workflows and reverse logistics
- Return initiation
- QR-based scanning
- Reverse logistics
- Automated refunds
Marketing & Engagement
AI-powered marketing campaigns with personalized content and omnichannel engagement
- AI recommendations
- Personalized campaigns
- Push notifications
- Social media integration
Omnichannel Experience
Seamless integration between online and offline channels for unified customer experience
- BOPIS flows
- Curbside pickup
- In-store kiosks
- Unified profiles
Employee & Vendor Assist
Back-office automation with employee self-service and vendor portal management
- Agent dashboards
- AI suggestions
- Vendor portals
- Employee ESS
Complete Customer Journey
End-to-end customer experience optimization from discovery to retention with AI-powered touchpoints at every stage.
Discovery
AI-powered product search and personalized recommendations
- Visual search
- Voice search
- Personalized recommendations
- Product comparisons
Shopping
Streamlined shopping experience with intelligent assistance
- Cart optimization
- Cross-sell suggestions
- Price alerts
- Wishlist management
Purchase
Secure and convenient checkout with multiple payment options
- One-click checkout
- Payment options
- Loyalty integration
- Order confirmation
Fulfillment
Real-time order tracking and delivery management
- Live tracking
- Delivery updates
- Rescheduling
- Pickup options
Support
24/7 customer support with AI-powered assistance
- Chatbot support
- Live agents
- FAQ automation
- Issue resolution
Retention
Loyalty programs and personalized engagement
- Loyalty points
- Personalized offers
- Referral programs
- Feedback collection
Industry Use Cases
Specialized solutions for different retail verticals with industry-specific features and optimized customer experiences.
Fashion & Apparel Retail
Complete fashion retail automation with virtual try-on, size recommendations, and style matching.
Electronics & Gadgets
Technical product support with detailed specifications, compatibility checks, and warranty management.
Home & Furniture
Visual commerce with AR room visualization, furniture placement, and home decor recommendations.
Beauty & Cosmetics
Personalized beauty recommendations with skin tone matching and virtual makeup try-on.
Grocery & Food
Smart grocery management with meal planning, recipe suggestions, and automated reordering.
Automotive Parts
Vehicle-specific part recommendations with compatibility checking and installation guides.
Advanced AI Capabilities
Cutting-edge AI technology designed specifically for retail and e-commerce with personalization and predictive analytics.
AI Product Recommendations
Personalized product suggestions with machine learning algorithms
Cart Recovery Automation
Intelligent abandoned cart recovery with personalized messaging
Omnichannel Integration
Seamless experience across all customer touchpoints
Predictive Analytics
AI-powered demand forecasting and inventory optimization
Advanced Analytics & Insights
Comprehensive analytics and business intelligence with AI-powered insights for data-driven retail decision making.
Conversion Analytics
Track customer journey from discovery to purchase with detailed funnel analysis
Revenue Optimization
AI-powered pricing strategies and dynamic discount recommendations
Customer Segmentation
RFM analysis and behavioral segmentation for targeted marketing
Predictive Insights
Demand forecasting and inventory optimization with machine learning
Comprehensive Integrations
Connect with your existing retail ecosystem. Pre-built integrations with leading e-commerce platforms, payment processors, and retail tools.
E-commerce Platforms
CRM & Marketing
Logistics & Shipping
Payment Processing
Loyalty & Rewards
Communication
Analytics & BI
Inventory Management
Measurable Results
See the real impact of AI automation on your retail operations with quantifiable improvements and efficiency gains.
Retail Compliance & Security
Built with retail industry compliance requirements and customer data protection standards at its core.
PCI-DSS Compliance
Secure payment processing with industry-standard security protocols
- Secure payment handling
- Data encryption
- Tokenization
- Audit trails
Data Protection
GDPR, DPDP, and CCPA compliance for customer data protection
- Consent management
- Data minimization
- Right to deletion
- Cross-border transfers
Age Verification
Compliance with age-restricted product regulations and ID verification
- Age verification
- ID validation
- Restricted product handling
- Compliance reporting
Frequently Asked Questions
FAQs about omnichannel retail automation, integrations, and performance.
What retail challenges does Converiqo automation mainly address?
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Converiqo automates customer service, order updates, returns, store operations, inventory coordination, and marketing journeys. It helps retailers reduce manual workload, improve accuracy, and deliver seamless omnichannel experiences across stores, websites, apps, and marketplaces.
How does AI improve customer engagement in retail?
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AI answers product queries, assists with sizing, recommends items, and manages order tracking. Customers receive consistent, instant help across channels, reducing cart abandonment and improving satisfaction throughout the browsing, buying, and post-purchase journey.
Can Converiqo automate order and delivery communication?
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Yes. Converiqo automates confirmations, shipping updates, delivery alerts, and return instructions. Customers always know order status without contacting support, while retail teams reduce repetitive communication and maintain a unified experience across online and offline channels.
How does automation help manage returns and exchanges?
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Converiqo enables self-service returns, validates eligibility, generates labels, and triggers refunds or exchanges. It streamlines internal workflows for warehouse, finance, and support teams, reducing friction for shoppers and helping retailers manage reverse logistics more smoothly.
Does Converiqo assist with in-store operations automation?
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Yes. Converiqo automates inventory checks, stock transfers, task assignments, shift updates, and store audits. Staff receive guided workflows, reducing errors and improving coordination between stores, warehouses, and head office for faster, more consistent retail operations.
Can retailers use Converiqo for marketing automation?
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Absolutely. Retailers automate personalized campaigns, abandoned cart reminders, re-engagement flows, and loyalty journeys. Messaging adapts to shopper behavior and purchase history, improving conversions and increasing the lifetime value of customers across all sales channels.
How does automation support omnichannel inventory visibility?
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Converiqo syncs inventory updates from stores, warehouses, and online channels. Real-time visibility helps reduce stockouts, prevent overselling, and improve fulfillment accuracy, ensuring customers can reliably see what's available regardless of where they choose to shop.
Can Converiqo integrate with POS and eCommerce platforms?
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Yes. Converiqo integrates with POS systems, ERPs, eCommerce platforms, logistics providers, and CRM tools. This ensures unified data flows, accurate stock updates, and automated workflows that connect digital and physical retail operations effortlessly.
How do retailers track performance using Converiqo?
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Retailers access dashboards covering order volumes, conversion rates, engagement metrics, return trends, store tasks, and customer satisfaction. These insights help leadership identify bottlenecks, analyze channel performance, and make informed decisions to improve retail efficiency and profitability.
How quickly can retail teams deploy automation?
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Most retailers activate initial workflows like support queries, order updates, or marketing flows within weeks using pre-built templates. They then expand into store operations, reverse logistics, and loyalty programs as automation begins delivering measurable results.
Transform Your Retail Business Today
Join leading retailers and e-commerce brands already using Converiqo AI to automate their operations, boost conversions, and deliver exceptional customer experiences.