Guest Engagement & Service Automation for Large Restaurants & Casual-Dining Chains
Keep every reservation, waitlist, and guest request on track with automation & AI designed for high-volume dining operators.
Reservation & enquiry acknowledgments
With automated seating & alerts
After proactive guest communication
Key Challenges for Dining Chains
Deliver reliable service despite peak-hour chaos, fragmented feedback, and multi-branch operations.
Reservation Overload
Calls, apps, and OTAs flood the team, yet availability isn’t updated in real time.
Slow Guest Responses
Guests wait too long for confirmations, reminders, or menu information.
Long Wait Times
Hosts manually manage waitlists and walk-ins without live queue visibility.
Scattered Feedback
Reviews arrive on email, WhatsApp, POS slips, and social media with no unified workflow.
Manual Coordination
Kitchen, bar, and floor teams rely on radios and chats to sync escalations.
Multi-Location Consistency
Franchise and city managers struggle to enforce service standards and reporting.
How Converiqo Elevates Hospitality Operations
Automation & AI keeps hosts, kitchens, and managers perfectly synched.
Automation + AI Fabric
Orchestrates enquiry capture, in-dining communication, and post-visit follow-ups.
Premium Guest Experience
Brand-consistent messaging with audit logs, personalization, and escalation history.
Operational Visibility
Live dashboards highlight queue length, table turnover, guest sentiment, and labor mix.
Connected Restaurant Stack
Integrates POS, reservation engines, delivery partners, loyalty, and workforce apps.
Automation Building Blocks
Plug Converiqo modules into your existing stack.
Lead & Reservation Enquiry Automation
Respond instantly to every guest and group enquiry with AI-powered lead enrichment.
- WhatsApp, web, and kiosk flows surface live availability, wait times, and queue status
- Conversational guides resolve menu, pricing, and experiential FAQs without staff wait time
- Automated follow-ups, reminders, and smart routing fast-track deposits, VIPs, and corporate events
- Lead enrichment profiles history, spend, dietary needs, and party size to segment VIP and repeat guests
Guest Self-Service Automation
Give diners clarity from queue to checkout without staff intervention.
- Waitlist updates, table-ready SMS, and QR check-ins keep guests informed end-to-end
- Mobile menus showcase dietary filters, chef notes, and beverage pairings for every preference
- Chat-based flows cover order status, billing, split-pay, and reservation modifications or cancellations
- Feedback loops, FAQ hubs, and live availability across locations enable confident self-service booking
Staff & Manager Self-Service Automation
Equip hosts, servers, and managers with guided workflows.
- Table assignments auto-rebalance against capacity, pacing, and server load
- Shift alerts, call-ins, and roster swaps resolve through a shared command console
- Kitchen-floor coordination syncs course timing, allergen flags, and VIP escalations in one thread
- Approvals plus digital opening/closing checklists track comps, refunds, and audits with trails
Workflow Automation Across Restaurant Operations
Standardize every stage across branches.
- Reservations-to-payment workflows stay orchestrated across seating, service, billing, and feedback
- Predictive queue orchestration and cross-branch redirection keep wait times under control
- Segmented loyalty nudges and campaigns maintain repeat-guest engagement across cohorts
- Multi-branch promos, compliance notices, and SLA-backed incident logs roll out uniformly
Survey & Feedback Collection Module
Close the loop on every guest experience with automated feedback workflows.
Post-Visit Feedback Automation
- Trigger feedback requests automatically after dine-in, takeout, or delivery experiences
- Multi-channel surveys via SMS, WhatsApp, email, in-app prompts, and QR displays
- Real-time NPS, CSAT, and sentiment tracking with instant alerts for low scores
- Photo uploads plus automated thank-you messages and follow-up offers for promoters
Menu & Concept Testing
- New dish feedback collection with structured ratings and open-text insights
- Seasonal menu concept validation before full rollout
- Dietary preference tracking to inform menu R&D
- Beverage pairing feedback and wine list effectiveness surveys
Service Quality Loops
- Staff performance feedback linked to specific servers, hosts, and shifts
- Kitchen timing surveys (food temperature, presentation, wait times)
- Ambiance and atmosphere ratings for venue optimization
- Complaint-to-resolution tracking with guest satisfaction follow-ups
Operational Intelligence
- Workforce surveys capture staff pain points, burnout signals, and retention drivers
- Manager feedback loops quantify system usability and automation effectiveness
- Operational scorecards link survey insights to branch performance benchmarks
- Vendor and supplier feedback highlights procurement gaps and partnership opportunities
Analytics & Insights
Business Panel & Analytics Dashboard
Real-time visibility into operations, guest behavior, and revenue drivers.
Live Operational Metrics
- Table turnover rates by shift, day, and location
- Waitlist-to-seat conversion times and queue abandonment rates
- Reservation no-show percentages with predictive risk scoring
- Average table time and revenue per table by party size
Guest Engagement Analytics
- Response time to enquiries and reservation requests
- Guest satisfaction scores (NPS, CSAT) with trend analysis
- Repeat visit rates and loyalty program engagement
- Channel performance: WhatsApp vs web vs phone vs walk-in conversion
Revenue & Performance Insights
- Revenue per guest, per table, and per location
- Upsell success rates (chef specials, wine pairings, desserts)
- Peak hour demand forecasting and capacity optimization
- Labor utilization vs revenue efficiency metrics
Multi-Location Comparison
- Cross-outlet benchmarking for service standards and guest satisfaction
- Regional performance dashboards for franchise and city managers
- Compliance tracking for brand standards, promotions, and audit requirements
- Predictive alerts for locations at risk of service degradation
Custom Reports & Exports
- Scheduled reports for owners, investors, and operations teams
- Export-ready data for POS integration and accounting systems
- Guest journey analytics from first enquiry to repeat visit
- ROI tracking: automation impact on revenue, costs, and guest lifetime value
Menu Performance & Inventory Intelligence
- Dish popularity rankings and profitability analysis by location and time period
- Ingredient cost tracking and waste reduction metrics with predictive ordering
- Menu item performance correlation with guest satisfaction and repeat visits
- Seasonal menu optimization insights and new item launch effectiveness tracking
Benefits for Every Hospitality Stakeholder
From owners to service staff, everyone wins.
Owners & Chain Operators
- Consistent CX scripts and service playbooks across every outlet
- Live metrics on demand, NPS, and labor utilization to guide decisions
- Faster market launches using reusable automation templates
- Self-service automation cuts overhead while surfacing insights for expansion and pricing
Restaurant & Floor Managers
- Automated waitlists and table rotations increase throughput
- Coordinated communication keeps kitchen, bar, and floor in sync
- Alerts flag SLA breaches, VIP arrivals, and repeat-guest opportunities
- Real-time dashboards cut manual coordination so managers stay focused on guest experience
F&B & Culinary Teams
- Prep boards include allergen, pairing, and VIP preferences
- Feedback data loops back to menu R&D and quality checks
- Less time chasing updates, more time crafting signature experiences
- Automated dietary restriction alerts prevent service errors
Service Staff & Hosts
- Mobile task lists reduce radio chatter and missed assignments
- Escalations auto-route to managers with context and recommended actions
- Full visibility into guest history, loyalty tier, and special occasions
- Automated reminders for birthdays, anniversaries, and preferences
Guests & Members
- Faster confirmations, transparent wait times, and proactive updates
- Personalized recommendations and surprise-and-delight nudges
- Simple feedback, billing, and loyalty workflows build long-term affinity
- Self-service options mean less waiting and more control
Marketing & Growth Teams
- Automated lead capture and enrichment from all enquiry channels
- Segmented campaigns based on visit frequency, spend, and preferences
- Real-time conversion tracking from enquiry to booking to repeat visits
- Event workflows and sentiment intelligence guide brand positioning and high-value campaigns
Capabilities for Your Dining Brand
Purpose-built playbooks for every restaurant format.
Large Casual-Dining Chains
Centralize reservations, promotions, and quality monitoring across cities.
Family & Themed Restaurants
Keep events, parties, and loyalty programs beautifully coordinated.
Brewery & Taproom Chains
Sync tap rotations, tasting events, and merch drops with guest comms.
Premium Dining Rooms
Deliver white-glove hospitality with VIP workflows and detailed service notes.
Multi-City Hospitality Groups
Unify reporting, compliance alerts, and marketing across every location.
Fast-Casual & QSR Chains
Streamline order management, drive-thru coordination, and multi-channel customer engagement.
Hospitality Leaders Trust Converiqo
Real metrics from chains modernizing guest journeys.
“Reservation follow-ups now take under 45 seconds and we trimmed average wait times by 18%. Guests notice the consistency.”
“Queue automation and guest messaging lifted table turnover by 24% without rushing service. Managers finally see real-time demand.”
Frequently Asked Questions
Top questions from casual-dining founders, COOs, and floor managers evaluating Converiqo.
What are the main CX problems casual dining chains struggle with today?
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Casual dining chains face long waits, uneven service, and slow issue handling. Converiqo.ai fixes this with predictable, digital CX.
How can casual dining brands keep service quality consistent across outlets?
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Converiqo.ai runs every outlet on the same digital playbook, so guests get consistent service even when teams or managers change.
How does digital automation help improve table turns and guest satisfaction?
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By orchestrating tasks and alerts, Converiqo.ai cuts dead time between seating, serving, billing, and reset, lifting both turns and CSAT.
Why do large casual dining brands need real-time visibility into operations?
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Real-time views from Converiqo.ai show queues, delays, and open issues so leaders coach outlets early and protect brand reputation.
How can casual dining chains convert more from walk-ins and group enquiries?
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Converiqo.ai captures and tracks every enquiry, flags high-value groups and events, and nudges teams to follow up before interest drops.
How does Converiqo's customer self-service reduce staff pressure at peak time?
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Guests raise requests and track status on self-service journeys, while Converiqo.ai routes work to staff so floors stay calm at rush hour.
How can a survey module improve feedback quality for casual dining restaurants?
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Converiqo surveys trigger after visits and resolutions, turning scattered comments into outlet-wise insights leaders can act on quickly.
What does Converiqo's business panel give to CX and operations leaders?
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The business panel shows live CX scores, SLAs, and outlet trends in one place, so CX and ops teams finally work from the same reality.
How does lead enrichment in Converiqo help grow events and group business?
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Lead enrichment adds context and history to enquiries, helping restaurants focus on the guests most likely to book parties and events.
Can Converiqo connect self-service, surveys, dashboards, and leads in one stack?
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Yes. Converiqo.ai unifies self-service, surveys, dashboards, and lead flows so casual dining brands grow without adding tool chaos.
Ready to Deliver Effortless Dining Journeys?
Book a live demo to see how Converiqo keeps reservations, service, and feedback in sync so every guest feels like a VIP.