Enhancing Support Efficiency with an AI Self-Service Platform
Deliver faster, smarter, and more efficient customer support through intelligent customer self-service automation. The advanced AI self-service platform empowers users to find instant answers, resolve issues, and complete actions without waiting for live assistance. By automating repetitive queries and leveraging natural language processing, it reduces ticket volumes and boosts satisfaction. Integrated analytics offer valuable insights into customer behavior, helping brands refine their service experience. With Converiqo’s automation technology, businesses achieve higher productivity, reduced costs, and stronger customer trust.
Call Center Features
Optimize your call center operations with AI-powered automation
Smart Routing
AI-powered call routing to the most suitable agent based on expertise and availability.
IVR Optimization
Intelligent Interactive Voice Response with natural language processing.
Real-time Analytics
Live dashboard with call metrics, agent performance, and customer satisfaction.
Agent Assistance
AI-powered agent support with real-time suggestions and knowledge base.
Performance Monitoring
Automated quality monitoring and performance tracking for continuous improvement.
Workflow Automation
Automated follow-ups, callbacks, and post-call actions for seamless operations.
Frequently Asked Questions
Quick answers about AI-powered call center automation, routing, integrations, and performance.
What is AI-powered call center automation?
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It's a system that uses artificial intelligence to handle call routing, IVR, and post-call workflows, helping reduce average handling time and improve customer satisfaction.
How does AI routing improve call resolution?
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AI routing analyzes customer intent, language, and history to connect each call to the best agent or bot, improving first-contact resolution and customer experience.
Can Converiqo integrate with our current telephony or CRM?
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Yes. Converiqo integrates with major telephony systems, CRMs, and helpdesk tools through APIs, allowing a seamless flow of call and customer data.
Does Converiqo support voice bots and natural language IVR?
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Yes. Converiqo offers voice bots and conversational IVR that understand natural language, handle routine queries, and transfer complex cases to human agents.
What is agent assist in call center automation?
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Agent assist uses real-time AI to suggest responses, surface knowledge base snippets, and guide agents during calls for faster resolutions.
How secure is the Converiqo call center platform?
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The platform includes encryption, role-based access, audit trails, and regional compliance features to ensure data privacy and enterprise-grade security.
Which communication channels are supported?
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Converiqo supports voice, chat, WhatsApp, email, SMS, and social channels, giving agents a unified customer view across every interaction.
How long does it take to implement Converiqo?
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Most call centers go live in 2-4 weeks, depending on integrations, call volume, and customization needs.
Can we measure call center performance with Converiqo?
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Yes. Dashboards provide real-time metrics like AHT, FCR, CSAT, SLA, containment, and deflection rates to monitor performance.
Does Converiqo support multilingual calls?
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Yes. Converiqo detects languages automatically and enables localized responses for both bots and human agents.
Optimize Your Call Center
Transform your call center operations with AI-powered automation and reduce call handling time by 45% while improving customer satisfaction.