Transform Voice Operations with AI
Modernize your contact center with intelligent voice automation that speaks, listens, and understands. From deflecting routine calls with voice bots to assisting live agents with real-time intelligence, our platform unifies customer experience across voice channels while significantly reducing operational costs. Trusted by global enterprises, Converiqo delivers crystal-clear voice automation that feels human and drives real efficiency.
Why Call Center Automation?
Traditional IVRs frustrate customers and high call volumes burn out agents. Converiqo's AI transforms this dynamic completely.
The Challenge
Long Wait Times
Customers hang up before reaching an agent
Agent Burnout
Repetitive queries lower morale and increase turnover
Legacy IVR
"Press 1" menus that confuse rather than help
The Converiqo Solution
Instant AI Resolution
Voice bots handle 50%+ of calls entirely
Agent Copilot
Real-time suggestions assist agents during live calls
Conversational Voice
Natural, human-like interactions in 100+ languages
Advanced Voice AI Features
Everything you need to automate voice interactions and empower your support team
AI Voice Assistants
Conversational voice bots that handle routine queries naturally without human intervention.
- Natural language understanding
- 24/7 availability
- Instant scalability
- Human-like voice synthesis
Real-Time Agent Assist
AI listens to live calls and provides agents with instant answers, scripts, and policy info.
- Reduced training time
- Higher first call resolution
- Consistent compliance
- Live transcription
Sentiment Analysis
Detect customer emotion in real-time to alert supervisors or route to specialized agents.
- Churn risk detection
- Live mood tracking
- Supervisor intervention alerts
- Quality assurance
Smart Call Routing
Route calls based on intent, customer history, and sentiment rather than just button presses.
- Intent-based routing
- VIP prioritization
- Skill-based matching
- Reduced transfer rates
Voice Biometrics
Authenticate callers instantly by their voiceprint, reducing security questions and friction.
- Passive authentication
- Fraud prevention
- Faster verification
- Secure self-service
Automated Post-Call Work
AI automatically summarizes calls, updates CRM, and logs disposition codes.
- Zero manual data entry
- Accurate call logs
- Automated follow-ups
- CRM sync
Voice AI Capabilities
Next-level speech technologies driving the future of communication
Speech-to-Text Engine
Industry-leading transcription accuracy even in noisy environments and with diverse accents.
Predictive Dialing
AI predicts agent availability and connects calls only when a human answers, boosting efficiency.
Real-Time Translation
Enable agents to support customers in languages they don't speak via live translation.
Workforce Management
Forecast call volumes and schedule staff automatically using historical data patterns.
Seamless Telephony Integration
Connect with your voice infrastructure effortlessly
Supported Protocols
Enterprise Security
Full encryption (SRTP/TLS) and compliance (SOC2, HIPAA) for all voice data.
Low Latency
Optimized global edge network ensuring crystal clear, lag-free conversations.
Scalable Infrastructure
Handle spikes in call volume automatically without degradation in voice quality.
How It Works
Revolutionize your call center in four steps
Integrate
Connect our AI to your existing telephony grid (SIP/VoIP)
Configure
Set up voice flows, intents, and routing logic
Train
Feed knowledge base articles and scripts to the AI
Go Live
Launch voice bots and see immediate reduction in AHT
Seamless Integrations
Work with your existing CCaaS and CRM platforms
API-First Architecture
Built for integration. Connect with any system using our comprehensive APIs and webhooks.
Testimonials
Hear from leaders who transformed their contact centers.
"Working with Converiqo to build our AI chatbot has revolutionized how BayCabs connects with our customers. Our passengers love booking their rides quickly through a simple chat-no complicated apps or menus. It’s like having a friendly dispatcher available 24/7. The bot handles everything from price quotes to booking confirmations, freeing our team to focus on delivering excellent taxi service. Since launch, we’ve seen faster bookings, happier customers, and smoother operations overall. Converiqo didn’t just build us a tool; they helped us future-proof our service with intelligent automation that truly meets our passengers where they are -online and on WhatsApp."
"Converiqo helped us significantly improve how we engage and qualify website inquiries. The AI chatbot understands visitor intent, explains our services clearly, and captures meaningful project information before handing leads to our team. This has reduced manual back-and-forth and improved the quality of inbound leads we receive. The experience feels professional, intelligent, and aligned with Mobiloitte’s enterprise positioning. Converiqo delivered a practical solution that supports real business outcomes, strong lead qualification, and scalable growth."
Frequently Asked Questions
Common questions about AI Voice Automation
How does AI voice automation differ from traditional IVR?
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Traditional IVR requires users to press buttons or say specific keywords ("Say 1 for Sales"). Converiqo AI Voice Automation allows callers to speak naturally ("I need to change my flight to next Tuesday"). It understands intent, context, and nuance, providing a much faster and less frustrating experience.
Can the AI handle multiple languages and accents?
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Yes. Our platform supports over 100 languages and dialects. It is trained on diverse accent datasets to ensure high recognition accuracy globally. It can also switch languages on the fly if the caller changes their preferred language mid-conversation.
Does it replace human agents completely?
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No. The goal is to automate repetitive, high-volume calls (tier 1 support) to free up human agents for complex, empathetic, or high-value interactions. It also empowers agents with "Agent Assist" tools to make them more effective during calls.
How secure is voice content processing?
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We adhere to strict data privacy standards including PCI-DSS (for payments), HIPAA (for healthcare), and GDPR. Voice data is encrypted in transit and at rest, and PII can be automatically redacted from transcripts and recordings.