Transform Your CommunityWith AI-PoweredForum Management
Reduce support costs by 40-60% with intelligent community automation. Features AI moderation, gamification, unified search, and seamless integration with your existing support systems.
Smarter Engagement Through an Intelligent Community Platform
Experience next-level community automation powered by intelligent AI systems that simplify engagement, streamline moderation, and foster long-term loyalty. The AI community engagement platform integrates predictive analytics, automation workflows, and behavioral insights to create responsive digital ecosystems. By combining personalization with smart data tracking, it transforms community management into a scalable, self-sustaining process. Trusted by forward-thinking brands like Converiqo, this technology delivers measurable engagement, reduced admin load, and authentic interactions that turn audiences into active, growth-driving communities.
Why Community & Forum Automation?
Traditional community management is manual, time-consuming, and expensive. Converiqo's AI-powered automation transforms how you manage and scale your community.
The Challenge
Manual Moderation
Time-consuming content review and community management
Poor Engagement
Low participation rates and inactive community members
Disconnected Systems
Forums isolated from support and knowledge management
The Converiqo Solution
AI-Powered Moderation
Automated content review and spam detection
Gamification & Engagement
Badges, points, and leaderboards drive participation
Unified Integration
Seamless connection with support and knowledge systems
Comprehensive Community Features
Everything you need to build, manage, and scale a thriving community with AI-powered automation
Community Spaces & Structure
Category-based forums, sub-communities, role-based access, and moderation tools
- Category-based forums (Product Q&A, Ideas, Troubleshooting)
- Sub-communities per region, product line, interest group
- Role-based access (public, private, partner-only, employee-only)
- Moderation tools (approve/reject posts, flag inappropriate content)
- Gamification layers (badges, points, leaderboards)
Content Posting & Interaction
Rich content creation, voting systems, and advanced interaction features
- Post types: Question, Idea/Suggestion, Discussion, Poll
- Rich text editor (images, videos, code snippets)
- Upvote/downvote answers & ideas
- Accepted answers & best response highlighting
- Threaded replies & tagging of users (@mentions)
- File/attachment support
AI-Powered Features
Intelligent automation and AI assistance for community management
- AI auto-suggest answers (from KB + prior forum posts)
- Duplicate question detection
- AI moderation (spam detection, profanity filters)
- Summarization of long threads
- Topic clustering (AI groups trending discussions)
- Conversational search capabilities
Integration with Self-Service & Support
Seamless integration with existing support systems and knowledge bases
- Unified search (KB + forum + tickets)
- Escalate forum question → support ticket if unresolved
- Agent participation workflows
- Sync accepted solutions into Knowledge Base automatically
- Chatbot can surface forum answers in self-service interactions
User Management & Engagement
Advanced user profiles, roles, and gamification systems
- Profiles with reputation scores
- Community roles (member, moderator, super user, partner, staff)
- Gamification: badges, streaks, challenges
- Private messaging between members
- Community newsletters (AI-curated trending discussions)
- Event/calendar integration (webinars, AMAs)
Analytics & Insights
Comprehensive analytics and community performance insights
- Engagement metrics (active users, posts per day, trending topics)
- Deflection rate (how many tickets avoided via community answers)
- Top contributors / influencers leaderboard
- Sentiment analysis across discussions
- Idea tracking (customer suggestions → product roadmap)
- ROI reports (savings from peer-to-peer support)
AI-Enhanced Differentiators
Advanced AI capabilities that set Converiqo apart from traditional community platforms
Conversational Forum Assistant
AI-powered bot that points users to relevant forum threads and KB articles
Reduces support tickets by 30-40%
Auto-Escalation System
Automatically creates support tickets when forum questions remain unanswered
Improves response time by 50%
Reputation AI
Intelligent scoring based on answer quality, not just volume
Increases community engagement by 60%
Sentiment-Driven Alerts
Automatically flags toxic conversations to moderators
Reduces moderation workload by 70%
AI Community Digest
Weekly summaries auto-generated from trending discussions
Improves community visibility by 80%
Seamless Integrations
Connect your community with the tools you already use for maximum efficiency
API-First Architecture
Built for integration. Connect with any system using our comprehensive APIs and webhooks.
Measurable Results
See the impact of AI-powered community automation on your business
Community automation isn't just nice-to-have it's essential for modern businesses.
Reduce support costs, increase engagement, and build advocacy through intelligent community management.
Trusted by Fast-Growing Community Leaders
See how brands keep engagement high and communication effortless with automated community workflows.
"Converiqo.ai completely transformed how we manage our community. Automated onboarding, reminders, and engagement workflows increased participation without adding a single new moderator."
"Our community was growing faster than we could manage, but Converiqo's automation engine changed everything. Spam dropped, member questions were handled instantly, and our moderation workload shrank overnight."
Frequently Asked Questions
Get quick answers about AI moderation, engagement, integrations, and ROI for community automation.
What is community automation offered by Converiqo?
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Converiqo community automation streamlines member engagement, communication, onboarding, and support using AI-driven workflows. It helps organizations manage large communities efficiently by automating reminders, updates, self-service actions, content sharing, feedback collection, and routine operational tasks without manual intervention.
How does AI improve community engagement quality?
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AI personalizes content, identifies member needs, sends relevant updates, and automates repetitive communication. It ensures every community member receives timely responses, helpful information, and guided support, significantly increasing participation, satisfaction, and long-term loyalty across diverse community groups.
Can Converiqo automate onboarding for new community members?
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Yes. Converiqo automates profile setup, welcome messages, document submissions, training flows, and first-time guidance. This ensures consistent onboarding experiences, reduces administrative effort, and helps new members understand processes, rules, and available resources from their very first interaction.
How does automated communication help community managers?
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Automated communication handles announcements, event reminders, updates, follow-ups, and alerts. This frees community managers from repetitive messaging, allowing them to focus on strategy, member relationships, and growth. Automation also reduces delays and ensures information reaches everyone simultaneously.
What self-service options can communities provide with Converiqo?
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Communities can offer self-service for FAQs, event registrations, document access, support queries, volunteer coordination, task updates, and membership requests. Members complete actions independently while automation ensures accuracy, speed, and seamless interaction across web, apps, and messaging channels.
Can Converiqo support event-driven community workflows easily?
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Yes. Converiqo automates event registrations, attendance confirmations, notifications, reminders, post-event surveys, and feedback workflows. This eliminates manual coordination, ensures smooth event operations, and provides organizers valuable insights into participation, engagement patterns, and improvement opportunities.
How does Converiqo simplify community support operations?
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Converiqo automates ticket creation, routing, self-service troubleshooting, and escalations. Members receive fast, consistent solutions without long wait times. Community teams benefit from reduced workload, centralized information, and better visibility into recurring issues that need structural improvements.
How secure is member data within community automation?
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Member data is protected with encryption, access controls, audit logs, and strict permission settings. Converiqo ensures that sensitive information remains private while maintaining compliance with industry security standards, providing trust and safety for both organizations and community members.
Are automation workflows customizable for different community types?
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Yes. Converiqo allows full customization for NGOs, clubs, housing societies, professional groups, online communities, and associations. Each workflow can match the specific goals, communication styles, approval structures, and operational needs unique to each community environment.
How quickly can communities implement Converiqo automation?
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Most communities launch their first automation within weeks using pre-built templates and guided configuration. They typically begin with communication or onboarding workflows, measure improvements, and gradually expand automation into support, events, coordination, and engagement activities as usage grows.
Ready to Transform Your Community?
Join thousands of businesses already using Converiqo to build thriving, AI-powered communities that reduce support costs and increase customer satisfaction.