Transform Your CommunityWith AI-PoweredForum Management
Reduce support costs by 40-60% with intelligent community automation. Features AI moderation, gamification, unified search, and seamless integration with your existing support systems.
Why Community & Forum Automation?
Traditional community management is manual, time-consuming, and expensive. Converiqo's AI-powered automation transforms how you manage and scale your community.
The Challenge
Manual Moderation
Time-consuming content review and community management
Poor Engagement
Low participation rates and inactive community members
Disconnected Systems
Forums isolated from support and knowledge management
The Converiqo Solution
AI-Powered Moderation
Automated content review and spam detection
Gamification & Engagement
Badges, points, and leaderboards drive participation
Unified Integration
Seamless connection with support and knowledge systems
Comprehensive Community Features
Everything you need to build, manage, and scale a thriving community with AI-powered automation
Community Spaces & Structure
Category-based forums, sub-communities, role-based access, and moderation tools
- Category-based forums (Product Q&A, Ideas, Troubleshooting)
- Sub-communities per region, product line, interest group
- Role-based access (public, private, partner-only, employee-only)
- Moderation tools (approve/reject posts, flag inappropriate content)
- Gamification layers (badges, points, leaderboards)
Content Posting & Interaction
Rich content creation, voting systems, and advanced interaction features
- Post types: Question, Idea/Suggestion, Discussion, Poll
- Rich text editor (images, videos, code snippets)
- Upvote/downvote answers & ideas
- Accepted answers & best response highlighting
- Threaded replies & tagging of users (@mentions)
- File/attachment support
AI-Powered Features
Intelligent automation and AI assistance for community management
- AI auto-suggest answers (from KB + prior forum posts)
- Duplicate question detection
- AI moderation (spam detection, profanity filters)
- Summarization of long threads
- Topic clustering (AI groups trending discussions)
- Conversational search capabilities
Integration with Self-Service & Support
Seamless integration with existing support systems and knowledge bases
- Unified search (KB + forum + tickets)
- Escalate forum question → support ticket if unresolved
- Agent participation workflows
- Sync accepted solutions into Knowledge Base automatically
- Chatbot can surface forum answers in self-service interactions
User Management & Engagement
Advanced user profiles, roles, and gamification systems
- Profiles with reputation scores
- Community roles (member, moderator, super user, partner, staff)
- Gamification: badges, streaks, challenges
- Private messaging between members
- Community newsletters (AI-curated trending discussions)
- Event/calendar integration (webinars, AMAs)
Analytics & Insights
Comprehensive analytics and community performance insights
- Engagement metrics (active users, posts per day, trending topics)
- Deflection rate (how many tickets avoided via community answers)
- Top contributors / influencers leaderboard
- Sentiment analysis across discussions
- Idea tracking (customer suggestions → product roadmap)
- ROI reports (savings from peer-to-peer support)
AI-Enhanced Differentiators
Advanced AI capabilities that set Converiqo apart from traditional community platforms
Conversational Forum Assistant
AI-powered bot that points users to relevant forum threads and KB articles
Reduces support tickets by 30-40%
Auto-Escalation System
Automatically creates support tickets when forum questions remain unanswered
Improves response time by 50%
Reputation AI
Intelligent scoring based on answer quality, not just volume
Increases community engagement by 60%
Sentiment-Driven Alerts
Automatically flags toxic conversations to moderators
Reduces moderation workload by 70%
AI Community Digest
Weekly summaries auto-generated from trending discussions
Improves community visibility by 80%
Seamless Integrations
Connect your community with the tools you already use for maximum efficiency
API-First Architecture
Built for integration. Connect with any system using our comprehensive APIs and webhooks.
Measurable Results
See the impact of AI-powered community automation on your business
Community automation isn't just nice-to-have—it's essential for modern businesses.
Reduce support costs, increase engagement, and build advocacy through intelligent community management.
Frequently Asked Questions
How does AI moderation work in community forums?
Our AI moderation system automatically detects spam, inappropriate content, and toxic conversations. It uses machine learning to understand context and sentiment, flagging problematic posts for human review while automatically approving appropriate content.
Can I integrate my existing support system with the community platform?
Yes! Converiqo seamlessly integrates with popular support systems like Zendesk, Freshdesk, and Salesforce Service Cloud. This creates a unified experience where forum discussions can be escalated to support tickets when needed, and solutions from the community can be automatically added to your knowledge base.
How does gamification improve community engagement?
Our gamification system includes badges, points, leaderboards, and challenges that motivate users to participate more actively. Users earn reputation scores based on the quality of their contributions, not just quantity. This encourages helpful, high-quality posts and creates a positive community culture.
What analytics and insights are available for community management?
Our analytics dashboard provides comprehensive insights including engagement metrics, trending topics, top contributors, sentiment analysis, and ROI reports showing cost savings from peer-to-peer support. You can track community health, identify influencers, and measure the impact of community automation on your business.
Is the community platform suitable for different types of organizations?
Absolutely! Our community platform is designed for various use cases including customer support communities, partner portals, employee collaboration spaces, developer communities, and customer feedback forums. The flexible role-based access controls and customization options make it suitable for businesses of all sizes and industries.
Ready to Transform Your Community?
Join thousands of businesses already using Converiqo to build thriving, AI-powered communities that reduce support costs and increase customer satisfaction.