Agentic AI for Enquiries, Visas & Contact Center Support
Converiqo keeps itinerary design, vendor confirmations, visa updates, payments, and omni-channel traveler communication in sync so agencies deliver premium journeys without manual chaos.
Pressure points
Everyday Challenges for Travel Agencies
Automation keeps itineraries, vendors, and travelers aligned.
High Volume Trip Enquiries
Flight, hotel, visa, and package questions pour in across WhatsApp, email, and marketplaces, overwhelming agents during peaks.
Itinerary and Quote Revisions
Multiple revisions, inclusions, and currency updates are tracked in spreadsheets causing mistakes and slow approvals.
Payment and Document Chasing
Deposits, balances, passport scans, insurance forms, and visa documents require constant reminders and manual tracking.
Late Communication on Changes
Airline reschedules, hotel confirmations, or vendor updates do not reach travelers fast enough, hurting trust.
Compliance and Visa Complexity
Each destination has different document, insurance, and health requirements which agents repeat manually to every traveler.
Fragmented Supplier Coordination
Airlines, hotels, DMCs, and transport partners operate on separate threads making escalations and accountability difficult.
How Converiqo Orchestrates Travel Ops
Lead intake, itinerary design, vendor coordination, and support run on one AI backbone.
AI Powered Lead & Itinerary Intake
Capture enquiries, tag traveler intent, and generate curated itineraries or quotes in minutes.
Connected Booking & Service Journeys
Orchestrate documents, vendor confirmations, payments, and support tickets with automated handoffs.
Always On Communication & Insights
Campaigns, contact center workflows, and feedback loops keep travelers informed and loyal.
Core modules
Agentic Workflows for Travel Agencies
Eight modules connect sales, service, marketing, and contact center actions.
Automation flow
Sales / Lead Engine
Capture enquiries from website forms, WhatsApp, Instagram, OTAs, walk ins, and referral partners with tagging by destination, budget, trip type, and urgency.
Auto qualify travelers based on group size, travel dates, visa needs, and preferred experiences to prioritize high value trips.
Share interactive itineraries, quote PDFs, and micro sites with live pricing and add on suggestions via email or WhatsApp.
Assign travel consultants with SLA timers, reminder nudges, and calendar synced discovery calls.
Track the full funnel from enquiry to itinerary design, quotation, approval, payment, and ticketing in one timeline.
Dashboards highlight lead-to-booking conversion, idle enquiries, top performing packages, and advisor productivity.
Automation flow
Customer Self-Service
Travelers check itinerary progress, booking status, payment schedules, and document checklists on WhatsApp, web portals, or email links.
Self serve uploads for passports, visas, insurance forms, and consent letters with automatic validation prompts.
Guided flows for flight or hotel changes, add on excursions, seat selection, or meal preferences.
Automated notifications for payment reminders, visa appointments, balance due, voucher release, and travel advisories.
Real time access to vouchers, e-tickets, insurance policies, and emergency contacts in a single wallet.
Post trip self service for feedback, referral submissions, and repeat trip interest without waiting for agent availability.
Automation flow
Ticketing System
Visa questions, booking amendments, refund requests, travel disruptions, and support issues become structured tickets with owners.
Auto categorize tickets by destination, urgency, traveler type, and issue stage to route them to sales, ops, or vendor teams.
Attach itineraries, invoices, chat history, and vendor confirmations for complete context.
SLA tracking, escalation paths, and vendor follow up reminders prevent last minute surprises.
Travelers receive status updates at each step, reducing inbound calls and improving confidence.
Analytics highlight recurring issues, supplier performance, and training opportunities for agents.
Automation flow
Marketing Module
Segment travelers by destination interest, spend tier, travel history, seasonality, and family profile.
Automate launch campaigns for new packages, visa slots, festival departures, and flash sales.
Trigger nurture journeys for abandoned itineraries, expiring quotes, or partial payments.
Cross sell insurance, upgrades, experiences, and loyalty memberships based on past trips.
Measure email, WhatsApp, and SMS campaign performance with booking and revenue attribution.
Sync segments with ads, influencer sessions, and partner newsletters to maximize reach.
Automation flow
Workflow Automation
Standardize itinerary creation: requirement intake, destination curation, pricing, internal review, and traveler approval.
Automate document checklists and visa workflows with task assignments, SLA timers, and status dashboards.
Connect bookings to vendor coordination, ensuring hotels, airlines, DMCs, and transport partners confirm on schedule.
Manage payment plans, reminders, receipts, and ledger sync with accounting or ERP tools.
Trigger on trip support flows for flight delays, weather alerts, or emergency assistance with escalation rules.
Link cancellations and refunds to credit notes, supplier claims, and customer communication for transparency.
Automation flow
Knowledge Management
Centralize destination briefs, visa policies, supplier contracts, and pricing sheets with version control.
Provide searchable templates for itineraries, quotations, compliance letters, and refund communication.
Embed dynamic FAQs for agents covering airline rules, insurance inclusions, and health advisories.
Surface contextual recommendations during chats: best dates, alternative routes, or upgrade suggestions.
Capture learnings from tickets and feedback to update playbooks automatically.
Train new agents faster with guided flows, checklists, and scenario based knowledge cards.
Automation flow
Feedback / Survey
Trigger CSAT or NPS surveys after itinerary approval, trip completion, or issue resolution.
Capture qualitative feedback on destinations, guides, response time, and value for money.
Monitor sentiment across segments such as honeymooners, corporate travelers, or group tours.
Automate recovery workflows for detractors and referral programs for promoters.
Share insights with product teams to refine packages and supplier choices.
Display success stories and testimonials in marketing journeys to build trust.
Automation flow
Contact Center Module
Unify WhatsApp, email, voice, website chat, and social messages into one console with traveler context.
AI generated conversation briefs highlight latest itinerary actions, pending payments, and open tickets before agents respond.
Queue and priority rules ensure urgent travel disruptions or high value clients receive immediate attention.
Click-to-call with automatic logging, outcome tagging, and follow up tasks synced to CRM.
Supervisor dashboards track response times, sentiment, and workload distribution.
Integration with telephony and chatbots enables handoffs between automation and human agents seamlessly.
Stakeholder impact
Benefits Across Travel Teams & Clients
Every function works with shared data, SLAs, and proactive alerts.
Founders & Agency Heads
- Real time visibility into pipeline, booking margins, and service SLAs across teams.
- Faster scale without proportional headcount through reusable playbooks and automation.
- Compliance ready audit trails for payments, visas, and vendor contracts.
Sales & Travel Consultants
- Single workspace housing conversations, itineraries, and tasks eliminates tab chaos.
- AI suggestions for upsells, alternate routes, and timely follow ups boost conversions.
- Self service reduces repetitive questions, freeing time for high value planning.
Operations & Vendor Teams
- Structured workflows ensure suppliers receive requests with full context and deadlines.
- Document and visa trackers cut down errors and last minute escalations.
- Ticket analytics highlight bottlenecks across airlines, hotels, or DMC partners.
Finance & Compliance
- Automated payment schedules, receipts, and ledger syncs improve cash flow visibility.
- Audit friendly logs show when approvals, refunds, or credit notes were issued.
- Policy updates propagate instantly to sales and support teams through the knowledge base.
Marketing & Partnerships
- Segmented data powers personalized campaigns and partner co-marketing.
- Feedback loops guide new package creation and loyalty perks.
- Attribution dashboards prove ROI across channels and suppliers.
Travelers & Corporate Clients
- Instant clarity on itinerary status, payments, and documents builds confidence.
- On trip support and emergency escalations are handled proactively.
- Post trip follow ups make repeat bookings effortless.
Deployment fit
Built for Every Travel Business Model
Deploy across boutique agencies, corporates, and omnichannel setups.
Retail & Boutique Agencies
Deliver concierge style planning with automation handling paperwork, payments, and follow ups.
Corporate Travel Management
Manage approvals, policy compliance, and duty of care across multiple business units.
Tour Operators & DMCs
Standardize package design, supplier coordination, and on ground support.
Pilgrimage & Group Travel
Handle large rosters, documentation, and logistics with bulk workflows.
Online & Omnichannel Agencies
Connect web leads, marketplaces, and storefronts to a single service backbone.
Specialty & Adventure Planners
Manage complex permits, risk waivers, and multi-country expeditions with confidence.
Proof of impact
Agencies See Velocity & Loyalty
Trip Journeys Stay Predictable
36%
Lead-to-booking conversion uplift
3.4x
Faster traveler response time
48%
Reduction in manual follow ups
33%
Increase in repeat trip inquiries
Customer voice
“Our consultants now manage twice the number of itineraries with zero drop in quality. Travelers stay informed automatically and vendors respond faster because every request arrives structured.”
Neha Malhotra, Director, WanderSphere Travels
Need to know
Frequently Asked Questions
Answers for agency founders, consultants, and ops leads.
How can agentic AI support modern travel agencies?
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Agentic AI automates traveler inquiries, organizes itinerary requests, and streamlines coordination across bookings, support, and vendors. It helps agencies manage high-volume queries for flights, hotels, and tours more efficiently throughout the customer journey.
What operational challenges do travel agencies commonly face?
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Agencies face delays in itinerary approvals, repetitive package questions, payment follow-ups, documentation issues, and fragmented communication. Automation reduces manual workload and improves accuracy across booking, ticketing, and customer support processes.
Can automation improve itinerary, booking, and support coordination?
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Yes. Automation categorizes trip inquiries, assigns priority, and triggers reminders for confirmations, visa updates, payment deadlines, and travel document submissions. It ensures smoother coordination between customers, agents, and backend support teams.
How does AI enhance communication for travel customers?
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AI sends automated updates on booking confirmations, payment reminders, travel changes, ticket status, and itinerary progress. Customers receive clear and timely communication without relying on repeated calls or manual follow-ups.
What KPIs should travel agencies track using automation tools?
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Key KPIs include lead-to-booking conversion rate, ticket resolution time, payment follow-up success, package engagement, customer satisfaction, and cancellation reduction. These metrics help agencies improve sales, support, and service reliability.
How does Converiqo’s Lead Engine boost travel bookings?
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The Lead Engine captures inquiries from websites, WhatsApp, campaigns, and referrals. It tags destination interest, budget, timeline, and traveler type, helping agencies prioritize prospects and convert more trip inquiries into confirmed bookings.
How does Customer Self-Service help travelers get instant clarity?
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Customer Self-Service allows travelers to check booking status, access itineraries, review policies, upload documents, and track support tickets anytime. It reduces repetitive queries and ensures quick access to essential travel information.
Why should travel agencies use Converiqo’s Ticketing System?
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The Ticketing System organizes visa questions, booking changes, refund requests, travel issues, and support queries into trackable tickets. It ensures accountability, SLA compliance, and faster resolution across sales and support teams.
How does Converiqo’s Contact Center improve traveler communication?
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The Contact Center Module centralizes inbound calls, chats, emails, and social messages, giving agents a unified customer view. It speeds up response times and ensures consistent handling of high-volume travel inquiries.
How does workflow automation streamline travel agency operations?
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Workflow Automation standardizes itinerary creation, document collection, vendor coordination, payment follow-ups, and escalation steps. Combined with Knowledge Management and feedback insights, agencies can deliver faster, more accurate, and reliable travel experiences.
Travel excellence
Ready to Automate Trips, Vendors & Support?
Plug Converiqo into your travel agency stack to deliver faster itineraries, reliable service, and proactive communication without rebuilding your tools.