Agentic AI Layer for Enterprise Hospitals & Healthcare Networks
Converiqo.ai keeps admissions, HR, IT, finance, and support teams synced so clinicians focus on care, not chasing approvals.
Pressure points
Why Corporate Hospitals Need an AI Ops Layer
Map every non-clinical workflow so ops stop relying on memory and ad-hoc escalations.
Operations Run on Chats & Memory
Approvals, shift swaps, vendor questions, and billing clarifications get buried in WhatsApp threads, delaying patient-facing work.
No Single View of Load & Backlogs
Leadership only hears of escalations after patients or clinicians complain because cross-department status is missing.
Non-Clinical Tasks Exhaust Clinicians
Doctors and nurses chase porters, HR, IT, and finance for routine asks, adding to burnout and stretching turnarounds.
Finance & Vendor Blind Spots
Invoices, reimbursements, and service payments sit in mailboxes, creating reconciliation delays and compliance risk.
How Converiqo.ai Orchestrates Hospitals
One automation fabric listens across channels, assigns ownership, enforces SLAs, and gives leaders real-time control.
Agentic AI Command Centre
One brain listens on WhatsApp, portals, kiosks, and internal chat, classifies every request, and routes it with SLAs.
Workflow Library for Hospital Ops
Admissions, HR, IT, finance, facilities, and vendor flows run on pre-built templates tuned for multispeciality networks.
Enterprise Governance
Role-based access, audit logs, consent trails, and data residency controls keep leadership comfortable and compliant.
Core workflows
Modules Built for Hospital Ops Teams
Every module eliminates a daily pain ESS, HR intelligence, ticketing, and payments run on one AI stack.
Employee Self Service
Employee Self Service Hub
Hospital staff submit leave, shift changes, and personal updates from mobile or desktop without visiting HR.
Role-based dashboards show pending approvals, roster gaps, and new policy acknowledgements per department.
Employees download payslips, experience letters, and HR circulars instantly for audits or loan purposes.
Broadcast urgent alerts to specific units (ICU, ER, OT) with read receipts for compliance teams.
Embedded knowledge base answers questions on allowances, accommodation, uniforms, or infection-control SOPs.
Biometric or ID updates sync automatically with ESS so records stay accurate without IT tickets.
HR / Attendance & Leave
Attendance, Leave & Roster Intelligence
Shift-linked attendance syncs with biometrics; anomalies trigger nudges before payroll freeze.
Auto-balancing rosters ensure critical stations (ER, NICU, dialysis) never run thin during peaks.
Real-time dashboards show absentee spikes, overtime hotspots, and fatigue indicators for HRBP review.
Leave workflows respect escalation ladders and ensure backfill approvals are locked before PTO starts.
Roster exports feed payroll and budgeting tools, keeping finance aligned on actual staffing cost.
Scenario planning tools simulate roster changes before approval so coverage issues are caught early.
IT / HR / Accounts Ticketing
Ticketing Module for Support Teams
All informal complaints convert into tickets with category, severity, owner, and due date.
IT handles device resets, HIS logins, and PACS issues with SLA timers and escalation ladders.
HR and admin track hostel, transport, accommodation, and grievance tickets with full transparency.
Accounts teams see reimbursement, stipend, and vendor queries in one queue instead of scattered mail.
Live backlog views let management intervene early and keep clinicians focused on patient care.
Pre-built templates capture required evidence (screenshots, bills, approvals) so tickets close faster.
Payments & Invoicing
Payments & Invoicing Control Tower
Centralize vendor invoices, service contracts, and recurring subscriptions with supporting docs.
Finance auto-notifies requestors if bills miss PO numbers, GRNs, or TDS declarations.
Escalation journeys ensure pharmacy, biomedical, housekeeping, and cafeteria vendors get timely updates.
Built-in analytics flag duplicate claims, rate deviations, and cash-flow impact across sites.
APIs sync payment status back to the AI assistant so departments stop chasing finance manually.
Auto-reconciliation suggests ledger entries for ERP posting and highlights exceptions needing review.
Stakeholder outcomes
Benefits Across Hospital Leadership & Teams
Everyone from executives to vendors benefits from unified workflows and real-time visibility.
Executive Leadership
- Live visibility into bottlenecks, escalations, and spend leakages across the network.
- Predictable governance without forcing a rip-and-replace of HIS, EMR, or ERP stacks.
- Benchmark facilities on SLAs, staffing health, and vendor discipline.
- Forward-looking risk alerts flag branches drifting from compliance or budget targets.
Clinicians & Nursing Heads
- Fewer follow-ups on porters, pharmacy, and HR so focus stays on patient care.
- Single window to raise OT, ICU, and diagnostics requests with closure proof.
- Shift insights show where extra support is needed before burnout sets in.
- Clinical teams receive automated reminders for pending diagnostic or pharmacy confirmations.
HR, IT & Admin
- Self-service deflects repetitive walk-ins, letting teams focus on strategy.
- Auditable ticketing proves SLA adherence during NABH or internal audits.
- Automated reminders and templates shorten onboarding-to-compliance cycles.
- Shared workboards make cross-department handoffs traceable without extra meetings.
Finance & Procurement
- Real-time queue of invoices, reimbursements, and advances with missing-doc alerts.
- Cleaner reconciliation thanks to timestamped approvals and linked payment proofs.
- Group CFOs get consolidated cash outlook instead of end-of-month surprises.
- Automated variance reports highlight cost centres drifting from plan.
Patients, Attendants & Vendors
- Admissions, discharge, billing, and support queries resolved faster on preferred channels.
- Vendors track invoice status and required paperwork without calling finance desks.
- Families receive proactive updates, reducing anxious escalations.
- Field service partners get structured tasks and proof-of-service capture inside the same assistant.
Quality & Compliance Teams
- Digital trails capture every approval, escalation, and closure for audit readiness.
- Automated reminders ensure NABH, JCI, and internal checklists never slip through cracks.
- Issue clustering helps quality heads prioritise systemic fixes over ad-hoc firefighting.
- Command-centre dashboards show complaint-to-recovery timelines by facility.
Multi-channel coverage
How Everyone Connects to Converiqo.ai
One AI assistant, multiple touchpoints.
Patients & attendants: WhatsApp, website widget, SMS, call-centre console
Clinicians & staff: secure chat, mobile ESS, in-app notifications, tablets on the floor
Finance & vendors: email digests, shared vendor portal, WhatsApp status pings
Command centre: live dashboards, escalations in Teams/Slack, scheduled PDF summaries
Coming soon: voice API for ‘call the bot’ requests from wards or command rooms
Partners & affiliates: secure referral portal with AI updates on patient and ticket status
Proof of impact
Hospitals Run Smoother on Converiqo.ai
Enterprise Hospitals Trust Converiqo for Operations
38%
faster closure on internal tickets
55%
drop in HR walk-ins and emails
99%
visibility across payments and SLAs
Need-to-know
Frequently Asked Questions
Answers for hospital executives, clinicians, and operations teams.
How can AI make hospital operations smoother?
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Converiqo.ai automates routine coordination between nursing, admin, and support teams so tasks don’t get stuck in chats or memory. That means fewer follow-ups and more predictable daily operations.
Why is real-time visibility important for large hospitals?
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Converiqo.ai shows live backlogs, escalations, and bottlenecks across departments on one screen. Leaders can step in early, fix issues quickly, and avoid learning about problems only through complaints.
Can AI reduce non-clinical load on doctors and nurses?
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Yes. Converiqo.ai routes non-clinical requests to the right support teams and tracks them to closure. Clinicians spend less time chasing approvals and more time focused on patient care.
How does Converiqo.ai help multi-location hospital networks?
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Converiqo.ai standardises key workflows while allowing each hospital some local flexibility. Group leadership gets a unified view of operations and can compare, support, and improve locations fairly.
How can AI insights improve staff experience and retention?
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Converiqo.ai spots patterns in attendance, tickets, and HR requests that signal stress or friction. Management can redesign shifts, processes, and support to create a healthier, more sustainable work environment.
How does Employee Self Service help hospital staff?
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With Converiqo.ai ESS, staff raise requests, track approvals, and update details without chasing HR in person. This reduces frustration, saves time, and builds more trust in HR processes.
What does automated HR, attendance, and leave add for hospitals?
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Converiqo.ai automates shift-linked attendance, leave flows, and alerts for irregular patterns. HR and department heads get reliable data to plan rosters and ensure patient areas are always covered.
How does ticketing improve IT, HR, and finance support?
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Converiqo.ai turns informal complaints and emails into tracked tickets with clear owners and SLAs. Teams see their queues, prioritise better, and close issues faster with full transparency.
How does Converiqo.ai handle internal payments and invoicing?
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Converiqo.ai centralises vendor invoices, reimbursements, and service payments in one place for finance. That cuts manual reconciliation effort and gives hospitals a cleaner view of daily cash flows.
Why use one unified Converiqo AI stack instead of many tools?
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Converiqo.ai brings ESS, HR/attendance, ticketing, and payments into a single AI-driven platform. Hospitals gain connected workflows, cleaner data, and a backbone that scales as the network grows.
Hospital excellence
Ready to Streamline Every Non-Clinical Workflow?
Plug Converiqo.ai into your hospital operations to unify ESS, HR, ticketing, and payments on one AI-driven platform.