AI Employee Self-Service Portalfor HR Helpdesk, Requests, and Approvals
Converiqo helps employees get fast answers about leave, attendance, payroll, benefits, policies, and documents. It reduces repetitive manual work for your HR team and guides employees through internal requests automatically.
Automate HR Requests, Approvals, and Employee Support
Help your teams save time and work faster by automating daily tasks. Employees can check their leave balance, request letters, track payroll updates, and get support without waiting. This reduces the admin load on your HR staff so they can focus on important work.
Common Employee Requests You Can Automate
Simple self-service options that make daily work easier for everyone.
Profile & Document Management
Update profiles, submit details, and access personal documents easily without paperwork.
- Real-time profile updates
- Secure document sharing
- Emergency contact updates
- Auto-saved details
Payroll & Salary Access
Access payslips, check tax breakdowns, and download salary summaries instantly.
- One-click payslip downloads
- Track deductions and bonuses
- Download tax receipts
- Reduce finance queries
Leave & Attendance Tracking
Request time off, check leave balances, and log daily attendance on any device.
- Easy attendance logging
- Automate leave approvals
- Instant leave balance alerts
- Calendar sync
Claims & Reimbursements
Submit travel expenditures, medical claims, and office expenses for fast approval.
- Fast approval processing
- Track claims status
- Upload receipts via mobile
- Less manual tracking
Internal Support Requests
Request help from IT, maintenance, or office support and track your request status.
- Resolve computer issues fast
- Book meeting rooms
- Track requests in real-time
- Access helper guides
24/7 Digital Assistant
Get instant answers about company guidelines, payroll, and leaves anytime from chat.
- Instant policy answers
- Step-by-step guidance
- Supports English & Arabic
- Access via chat app
HR Helpdesk and Request Workflows
Route, resolve, and track employee requests faster with clear ownership, approvals, and self-service access.
Leave and attendance requests
Employees submit requests, managers approve, and updates are saved automatically.
Payroll and tax queries
Get fast answers about payroll details, tax worksheets, and salary receipts without waiting.
HR letters and document downloads
Get salary letters, experience certificates, and other documents instantly.
IT and facilities tickets
Report computer issues or office requests and route them to the right team instantly.
Onboarding and new joiner support
Help new team members get their setup, checklists, and guidelines automatically without delays.
Policy FAQs and routing
Answer policy questions instantly, or send complex issues to the right HR manager.
Access from Anywhere
Let employees use the system on their preferred tools and devices.
Supported Channels
Unified Experience
Start a request on WhatsApp, finish it on the web portal. All details stay synchronized.
Adoption & Engagement
Employees use the system more when they can access it on tools they already use.
Deskless Workforce
Remote or frontline staff can request leave and check attendance on their phones without a computer.
How It Works
Get started in four simple steps to automate employee requests.
Connect Systems
Connect with your current HR, payroll, or email systems.
Configure Workflows
Choose who approves requests and set your organization guidelines.
Enter Guidelines
Add your employee guidelines, FAQs, and policies so the system can answer questions.
Go Live
Invite your team and start saving HR administration time immediately.
Works with Your Current Tools
Connects easily with leading HR, payroll, and communication systems.
What HR and Operations Leaders Say
How teams are saving time and reducing manual administrative back-and-forth.
"We moved repetitive HR helpdesk queries out of inboxes into structured workflows. Employees now raise requests, track status, and access documents without waiting for manual replies—and HR has clearer ownership and faster resolution."
"IT and facilities requests stopped getting lost across email and chat. Routing and approvals are clearer, and employees get predictable updates—so our service desk handles more tickets with the same team."
Frequently Asked Questions
Common questions about employee support automation.
What is employee self-service automation and how does it work?
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Employee self-service automation helps employees manage daily HR tasks like requesting leave, checking payslips, updating personal details, and raising IT tickets without waiting for HR staff. The system answers common questions instantly and sends approval requests to managers automatically.
Which HR processes can be automated?
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You can automate leave applications, attendance tracking, payroll queries, document requests, expense claims, onboarding guidelines, IT tickets, and policy questions. The system handles routine tasks and routes complex issues to HR managers.
How does it help our HR team?
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It reduces routine manual emails and tickets by up to 70%. Employees get immediate replies to FAQs and document downloads, allowing your HR team to focus on training, hiring, and core business goals.
Can it work with our current HR software?
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Yes. Converiqo can connect with standard HR systems, payroll software, and chat tools (like Teams or Slack) to sync details and approvals automatically.
Do employees need training to use it?
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No. The system is designed to be as simple as sending a chat message or filling a basic form. Your team can use it through web browsers, mobile apps, or chat programs easily.
How do employees access the system?
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They can access it easily from a web browser, a mobile app, or directly inside chat apps like Microsoft Teams, Slack, or WhatsApp.
Is employee data secure?
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Yes. We use high-level encryption and secure login options (like Single Sign-On) to ensure that employees only see their own private information.
How long does it take to set up?
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Setting up standard workflows typically takes 2 to 4 weeks, depending on the software you currently use.
Can we customize the approval steps?
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Yes. You can set up custom approval paths so that requests automatically go to the right manager or team lead for approval.
How does the system handle complex requests?
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For simple questions, the system replies instantly. If a request is complex or needs human attention, it automatically forwards it to your HR team.
Ready to Save Time on HR Operations?
Help your teams work faster and reduce manual administrative work.