AI Survey Automation to Increase Survey Response Rates
Create surveys, gather feedback, and understand what your customers or employees think in real time using our survey automation software.
Understand Feedback Better with Smart Surveys
Make it easy to collect opinions from your users. This system helps you design, send, and check surveys with ease. By reading comments automatically and flagging complaints, you can fix issues fast to improve your services and keep everyone happy.
Proven Feedback Results
Our feedback system helps you achieve clear improvements in survey response rates.
Simple Tools for Feedback
Everything you need to build forms, send them out, and check replies.
Simple Survey Builder
Create survey forms easily using drag and drop tools or let our AI helper write the questions for you.
Create surveys 80% faster with AI help
- Easy drag and drop survey builder
- AI helps write the questions
- Multi language translation options
- Customize colors and business logo
- Show questions based on previous answers
- Optional anonymous feedback toggle
Many Ways to Share
Send surveys via email, SMS, WhatsApp, chat assistants, or display them directly on your website.
Get up to 65% more responses and increase survey response rates by sharing easily
- Send surveys via email messages
- Display simple website popups
- Chat assistant shares survey after chat
- Send via SMS, WhatsApp, and social media
- Easy web links and scan QR codes
- Post call phone surveys
- On site feedback via tablets
Feedback for Everyone
Collect opinions from customers about your service, from employees about work morale, or from partners.
Gather feedback from all partners
- Customer satisfaction with support and product
- Employee pulse and office morale updates
- Supplier feedback and service quality checks
Automatic Sending
Set surveys to send automatically after a purchase, ticket resolution, or training session.
Automate 90% of survey sending
- Auto send right after service or buying
- Scheduled regular pulse surveys
- Target surveys to specific client groups
- Friendly reminders for pending feedback
Track Responses Live
See customer replies immediately on a simple survey analytics dashboard, and organize them easily.
Track replies with 95% automation
- Clear dashboard to view replies instantly
- Control which managers see department results
- Categorize positive and negative feedback
- Filter duplicate or fake spam answers
- Hide personal names for privacy if needed
Understand Feelings
AI automatically reads open text comments to tell you if customers are happy, neutral, or upset.
Find out how customers feel easily
- Clear charts of customer happiness levels
- Auto read comment text to check mood
- Spot common words and main topics easily
- Link complaints to specific product bugs
- Morale charts to predict staff departure
Resolve Bad Feedback
Alerts managers automatically when a user gives a low score so you can reach out and fix the issue.
Fix issues and keep customers happy
- Alert manager instantly when scores are low
- Suggest solutions to win back unhappy users
- Create support tickets from low ratings
- Send personalized friendly thank you notes
Friendly Chat Surveys
Let a chat assistant ask survey questions dynamically during an active conversation instead of long forms.
Get higher replies with easy chats
- Automated summary report of overall results
- Spot customer mood from chat conversations
- Morale scores to predict potential departures
- Compare current results with industry standard
- Ask questions interactively inside chat app
Advanced Survey Tools
New technologies to gather helpful details from your users easily.
Tap & Scan Feedback
Feedback capture via physical tablets or QR codes in stores, clinics, and events.
Interactive Product Surveys
Interactive feedback surveys right after customers try out products.
Mood-Triggered Feedback
Short questions when the assistant spots user confusion or delays.
Works with Your Current Tools
Connects simply with the support, CRM, and mail systems you run.
Do you need custom connections? We support over 100 integrations and custom apps.
Request IntegrationWhat Our Users Say
See how other companies collect responses, analyze data, and act on insights automatically.
Working with Converiqo to build our AI chatbot has revolutionized how BayCabs connects with our customers. Our passengers love booking their rides quickly through a simple chat with no complicated apps or menus.
Converiqo helped us significantly improve how we engage and qualify website inquiries. The AI chatbot understands visitor intent, explains our services clearly, and captures project information before handing leads to our team.
Feedback & Survey FAQ
Find quick answers to help you understand our automated feedback platform.
Can this platform run NPS, CSAT, and employee pulse surveys in one place?
+
Short answer: Yes. You can collect feedback from customers, employees, and partners in a single system—covering customer satisfaction with support and product, employee pulse/morale checks, and partner/supplier quality. Surveys are easy to build via drag‑and‑drop or AI‑written questions, support multi‑language delivery, and can adapt based on previous answers. Score‑based workflows (e.g., when a user gives a low rating) help you act quickly, enabling 360° stakeholder feedback in one platform.
What happens automatically when someone leaves a low score or complaint?
+
Short answer: The platform closes the loop for you. It instantly alerts the right manager, suggests recovery actions to win back unhappy users, and can create support tickets from low ratings. Personalized thank‑you or follow‑up messages are sent automatically where appropriate. With up to 85% automated loop closure and 95% automated response tracking, issues are flagged, routed, and resolved faster without manual triage.
How does the AI understand and organize open‑text feedback?
+
Short answer: AI reads comments to classify sentiment (happy, neutral, upset) and visualizes overall mood in clear charts. It highlights common words and main topics, links complaints to specific product bugs, and provides morale insights that can help predict potential staff departures. This makes it easy to spot themes, prioritize fixes, and measure the impact of improvements over time.
Which sharing methods and timing options help maximize response rates, including offline capture?
+
Short answer: Surveys can be shared via email, SMS, WhatsApp, chat assistants, website popups, social links, QR codes, post‑call phone surveys, and on‑site tablets—reducing friction and helping drive up to 65% higher response rates. You can auto‑send after key moments (purchase, ticket resolution, training), schedule regular employee pulses, target specific client groups, and send friendly reminders. Chat‑based surveys collect answers during conversations, and multi‑language plus optional anonymity further boost completion.
How does the platform protect privacy and ensure data quality?
+
Short answer: You can toggle anonymous feedback and hide personal names to encourage honest responses, especially for employee surveys. Access is controlled so only the appropriate managers can view specific department results. On the quality side, the system filters duplicate or fake/spam answers, categorizes positive vs. negative feedback automatically, and centralizes results in a clear dashboard for accurate, real‑time insight.
Ready to Automate Feedback Collection?
Join many businesses using our simple survey platform to collect customer responses and improve.