Empower Customer & Employee Insights Through Survey Automation

Converiqo survey automation helps businesses collect customer, employee, and vendor feedback using AI-driven forms, triggers, and workflows. It simplifies distribution, increases response rates, and centralizes insights to help organizations improve service quality, operations, and decision-making effectiveness.

AI personalizes survey questions, identifies respondent patterns, and ensures relevancy through adaptive logic. It prevents bias, reduces drop-offs, and analyzes sentiment automatically, giving businesses more reliable insights than traditional surveys that rely solely on manual structuring and interpretation.

Converiqo distributes surveys across email, SMS, WhatsApp, chat, web widgets, and mobile apps. This multi-channel approach ensures maximum reach, higher participation, and convenient access for customers, employees, or partners who prefer different communication platforms for feedback.

Automated surveys collect feedback immediately after key interactions like purchases or support resolutions. This timely data reveals pain points quickly, allowing teams to fix recurring issues, improve processes, and boost customer satisfaction, loyalty, and service quality consistently across touchpoints.

Yes. Converiqo supports engagement, pulse, onboarding, and exit surveys through automated workflows. It ensures anonymity where needed, tracks sentiment trends, and helps HR teams understand morale, culture, and improvement areas without manually coordinating survey cycles or follow-ups.

Yes. Converiqo automates Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score surveys across channels. It analyzes responses, identifies negative trends, and routes complaints or low scores to relevant teams instantly, ensuring quick and informed issue resolution.

AI aggregates responses, highlights insights, detects sentiment, and identifies patterns across segments or departments. Leadership receives dashboards that simplify decision-making, reveal improvement priorities, and uncover operational gaps, making feedback actionable rather than just stored data.

Yes. Surveys can trigger tasks, tickets, alerts, or routing based on responses. Negative feedback may open support tickets, while high scores can trigger referral or loyalty workflows. Automation ensures every response leads to timely, meaningful action and follow-through.

Survey templates allow full customization of question types, logic paths, branding, and scoring. Organizations can design simple forms or multi-step feedback journeys tailored to specific use cases while maintaining consistency, compliance, and alignment with internal service standards.

Most teams launch automated surveys within days using Converiqo ready-made templates and guided setup. They typically start with CSAT or NPS and expand into more detailed feedback flows as insights grow and departments begin leveraging consistent, actionable analytics.