Empower Customer & Employee Insights Through Survey Automation
AI-powered feedback and survey automation with VoC/VoE collection, sentiment analysis, predictive analytics, and automated action workflows for complete feedback loop closure
Enhancing Feedback and Insights with an AI Survey Automation Platform
Revolutionize feedback management with intelligent survey automation that simplifies data collection and analysis. The AI survey automation platform enables organizations to design, distribute, and interpret surveys effortlessly using advanced analytics and natural language processing. By automating repetitive tasks, identifying sentiment patterns, and delivering real-time insights, it enhances response accuracy and decision-making. With Converiqo’s automation technology, businesses can engage audiences effectively, uncover meaningful trends, and transform raw feedback into actionable strategies that fuel continuous improvement and growth.
Proven Feedback Results
Our AI-powered feedback automation delivers measurable improvements across all key metrics
Comprehensive Feedback Features
From survey creation to action workflows, our AI-powered platform covers every aspect of modern feedback and survey automation
Survey Creation & Design
Intelligent survey builder with AI-assisted design
Reduce survey creation time by 80% with AI-assisted design
- Drag & drop survey builder (multiple-choice, rating, open-text, NPS, CSAT, CES)
- AI-assisted question generation (based on intent: product feedback, employee engagement)
- Multi-language surveys (auto-translation + localization)
- Branding customization (logos, colors, themes)
- Skip logic & branching (adaptive flows)
- Anonymous survey option toggle
Survey Distribution Channels
Multi-channel survey distribution and collection
Increase response rates by 65% with multi-channel distribution
- Email surveys (transactional or bulk)
- In-app / website pop-ups
- Chatbot-triggered surveys (post-interaction)
- WhatsApp, SMS, social DM surveys
- QR code-based survey links (for events / offline)
- IVR/Voice surveys (post-call)
- Kiosk/tablet surveys (on-site feedback)
Feedback Types
Comprehensive feedback collection for all stakeholders
Capture 360° feedback across all stakeholder groups
- Customer: NPS, CSAT, CES, product/service feedback
- Employee: Pulse surveys, eNPS, training effectiveness, onboarding/exit feedback
- Vendor/Partner: Satisfaction & compliance feedback, partner enablement effectiveness
Automation & Triggers
Intelligent survey triggers and automation workflows
Automate 90% of survey distribution with smart triggers
- Auto-trigger survey after ticket resolution, purchase, onboarding, training completion
- Time-based triggers (weekly pulse, quarterly NPS)
- Conditional triggers (survey only for premium customers, or for churn-risk employees)
- Reminder automation (follow-up if no response)
Response Management
Real-time response capture and intelligent management
Streamline response management with 95% automation
- Real-time response capture & dashboards
- Role-based response visibility (manager sees only their team's results)
- Response tagging & categorization (positive, neutral, negative)
- Duplicate & spam response detection
- Anonymization options for sensitive surveys
Analytics & Insights
Advanced analytics and AI-powered insights
Unlock actionable insights with AI-powered analytics
- NPS, CSAT, CES scorecards with trend analysis
- Text/sentiment analysis for open-ended responses
- Word clouds & theme clustering from feedback
- Root cause analysis (AI links negative feedback to product/service issues)
- Feedback correlation with business KPIs (churn, revenue, attrition)
- Predictive analytics (which customers/employees are likely to churn/leave)
Closing the Loop
Automated action workflows and feedback loop closure
Close the feedback loop with 85% automated actions
- Alert routing (low scores auto-notified to manager)
- AI-suggested corrective actions (e.g., "Offer coupon to detractor")
- Auto-create tickets from negative feedback
- Workflow integration (unsatisfied response → escalate to HR/Sales/Support)
- Personalized thank-you notes (AI-drafted)
AI-Powered Differentiators
Next-generation AI capabilities for feedback optimization
Stay ahead with cutting-edge AI feedback intelligence
- AI-generated survey summaries (executive-level "what people are saying")
- Sentiment/emotion detection across free-text responses
- Predictive churn / attrition scoring from feedback
- AI benchmarking (compare scores to industry averages)
- Feedback clustering → automatic topic discovery
- Conversational surveys (bot asks dynamic questions in chat/voice)
Advanced AI-Powered Features
Next-generation capabilities that set you apart from traditional survey platforms
Kiosk/NFC Feedback Capture
Physical feedback collection for retail, hospital, and event environments
AR/VR Immersive Surveys
Interactive product try-on feedback using augmented and virtual reality
Sentiment-Triggered Surveys
AI bot detects frustration and offers feedback opportunities
Benchmark Dashboards
Compare feedback scores with industry peers and competitors
Multi-Stakeholder VoC
Unify Customer + Employee + Vendor feedback in one dashboard
Seamless Integrations
Connect with your existing tools and platforms for unified feedback management
Don't see your tool? We support 100+ integrations and custom API connections.
Request IntegrationFeedback & Survey FAQ
Everything you need to know about our AI-powered feedback automation platform
What is AI survey automation?
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AI survey automation uses artificial intelligence to create, distribute, and analyze surveys automatically reducing manual work and improving response accuracy.
How does AI help in creating surveys?
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AI generates relevant questions, designs branching logic, and selects the best formats based on your goal, whether customer, employee, or partner feedback.
Can I send surveys across multiple channels?
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Yes. Converiqo lets you distribute surveys via email, WhatsApp, chatbots, SMS, voice, and web apps, all managed from one dashboard.
What kinds of feedback can I collect?
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You can gather customer satisfaction (CSAT), Net Promoter Score (NPS), employee engagement, and vendor satisfaction feedback in one unified platform.
How does AI close the feedback loop automatically?
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AI detects low scores, creates tickets, notifies teams, and sends personalized follow-up messages, resolving 85% of issues without manual effort.
What analytics does Converiqo provide?
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Converiqo offers real-time dashboards for NPS, CSAT, and CES scores, sentiment analysis, trend detection, and predictive churn insights.
Does Converiqo support sentiment analysis?
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Yes. The AI analyzes open-text responses to understand tone, intent, and key themes, helping teams take data-driven action.
Can I integrate survey results with other tools?
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Yes. Converiqo integrates with HR, CRM, and support systems to automatically link feedback to existing workflows and KPIs.
Is the platform compliant with data privacy regulations?
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Yes. Converiqo supports GDPR, DPDP, and HIPAA compliance with consent management, anonymization, and audit logging.
How fast can I launch automated surveys?
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Most organizations can create and deploy surveys within minutes using AI templates and pre-built automation flows.
Close the Feedback Loop with AI
Join hundreds of companies using our AI-powered feedback automation platform to achieve 80% faster survey creation and 65% higher response rates.