Comparison
Choose the right AIsolution for your business
Explore how Converiqo.AI compares with Cognigy especially if you want workflow-first automation beyond contact-center-only use cases.
Side-by-side clarity
Workflow-first lens
Faster evaluation
Decision-first UI
Cognigy
Converiqo.AI
Side-by-side clarity
Real-time comparison layoutActive
Overview
Detailed feature comparison
Side-by-side3 items
Feature
Converiqo.AI
Cognigy
Primary focus
What the platform is built to optimize for.
Unified workflows (lead + customer + employee)
Enterprise voice & chat automation for customer service
Best for
Teams wanting one workflow platform
Enterprises scaling contact center automation
Setup style
Modular
Enterprise rollout (platform + integrations)
Primary focus
What the platform is built to optimize for.
Converiqo.AI
Unified workflows (lead + customer + employee)
Cognigy
Enterprise voice & chat automation for customer service
Best for
Converiqo.AI
Teams wanting one workflow platform
Cognigy
Enterprises scaling contact center automation
Setup style
Converiqo.AI
Modular
Cognigy
Enterprise rollout (platform + integrations)
Capabilities
Detailed feature comparison
Side-by-side4 items
Feature
Converiqo.AI
Cognigy
Lead workflows
Lead capture, qualification, routing, and follow-ups.
Yes
Varies
Customer self-service
Automated support journeys and resolution flows.
Yes
Yes
Employee self-service
Internal helpdesk workflows for IT/HR/ops.
Yes
Limited
Automation / orchestration
Workflow engine to connect tools, actions, and approvals.
Yes
Yes
Lead workflows
Lead capture, qualification, routing, and follow-ups.
Converiqo.AI
Yes
Cognigy
Varies
Customer self-service
Automated support journeys and resolution flows.
Converiqo.AI
Yes
Cognigy
Yes
Employee self-service
Internal helpdesk workflows for IT/HR/ops.
Converiqo.AI
Yes
Cognigy
Limited
Automation / orchestration
Workflow engine to connect tools, actions, and approvals.
Converiqo.AI
Yes
Cognigy
Yes
Integrations
Detailed feature comparison
Side-by-side3 items
Feature
Converiqo.AI
Cognigy
Enterprise integrations
Works with common CRMs, ticketing, ERPs, and data sources.
Yes
Yes
Custom integrations
Custom API-based integrations when needed.
Yes
Yes
Workflow-friendly connectors
Designed for multi-step workflow automations across systems.
Yes
CX / contact-center focused
Enterprise integrations
Works with common CRMs, ticketing, ERPs, and data sources.
Converiqo.AI
Yes
Cognigy
Yes
Custom integrations
Custom API-based integrations when needed.
Converiqo.AI
Yes
Cognigy
Yes
Workflow-friendly connectors
Designed for multi-step workflow automations across systems.
Converiqo.AI
Yes
Cognigy
CX / contact-center focused
Analytics
Detailed feature comparison
Side-by-side2 items
Feature
Converiqo.AI
Cognigy
Operational reporting
Dashboards and performance reporting.
Yes
Yes
Journey / Funnel visibility
Visibility into steps, outcomes, and drop-offs across journeys.
Yes
Conversation journeys
Operational reporting
Dashboards and performance reporting.
Converiqo.AI
Yes
Cognigy
Yes
Journey / Funnel visibility
Visibility into steps, outcomes, and drop-offs across journeys.
Converiqo.AI
Yes
Cognigy
Conversation journeys
Security
Detailed feature comparison
Side-by-side3 items
Feature
Converiqo.AI
Cognigy
Role-based access
Permissions and access control by roles/teams.
Yes
Yes
SSO (enterprise)
Single Sign-On for enterprise deployments.
Available (confirm)
Yes
Auditability
Logs and controls to support audits and governance.
Yes
Yes
Role-based access
Permissions and access control by roles/teams.
Converiqo.AI
Yes
Cognigy
Yes
SSO (enterprise)
Single Sign-On for enterprise deployments.
Converiqo.AI
Available (confirm)
Cognigy
Yes
Auditability
Logs and controls to support audits and governance.
Converiqo.AI
Yes
Cognigy
Yes
C
Converiqo.AI
Why choose Converiqo.AI
4.8/5
"The workflow automation is flexible and helps us connect lead, customer, and employee journeys in one place." - Operations lead
"Great for enterprise rollouts role-based access and auditability give us confidence." - Customer experience manager
Workflow-firstUnified journeys
Cg
Cognigy
Why choose Cognigy
4.6/5
"Strong fit for contact center automation, especially voice and agent-assist style deployments." - Contact center leader
"Great when the core requirement is enterprise-grade conversational automation for customer support operations." - CX transformation manager
Contact-centerVoice + Chat
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