Agentic AI for Ecommerce and D2C Brands
Orchestrate enquiry capture, cart nudges, fulfilment, and CX workflows so growth, ops, and support teams stay perfectly aligned across storefronts and marketplaces.
Run fewer tabs, keep shoppers informed, and grow LTV without rebuilding your existing stack.
Pressure points
Why Ecommerce Teams Need Agentic AI
Remove bottlenecks between marketing, growth, ops, and CX.
Scattered Product Enquiries
Questions arrive via chat, Instagram, marketplaces, and concierge forms, but ownership is unclear so serious buyers drop off.
Slow Cart Recovery
Growth teams rely on batch emails or ad-hoc outreach, missing the few-hour window when shoppers are still deciding.
Marketplace vs Store Blind Spots
Leaders cannot compare intent coming from own site vs marketplaces vs social commerce in one live dashboard.
Returns and CX Overload
Customers ping multiple channels for order status, returns, or COD questions because self-service journeys are limited.
Ops and Growth Misalignment
Marketing does not see fulfilment exceptions, and ops teams do not see campaign promises, leading to customer frustration.
Multi-Store Complexity
Running multiple storefronts, languages, or regions becomes messy when intent signals and support queues are split.
How Converiqo Transforms Ecommerce Ops
Lead intelligence, customer self-service, and internal command centers live on one agentic AI fabric.
Unified Lead and Intent Fabric
Capture every enquiry, trial, and bulk request with instant scoring and routing.
Customer Self-Service Journeys
Let shoppers manage orders, returns, and support without waiting in chat queues.
Team Command Center for Growth and CX
Give marketing, growth, and CX shared workflows so nobody operates blind.
Lead module
Commerce Campaign Manager
Purpose-built for capturing high-intent product enquiries, wholesale interest, and concierge requests.
Automation Flow
Lead Capture Widget System
Capture, enrich, and route every enquiry or bulk request with campaign-grade analytics.
Embed widgets on product pages, lookbooks, and landing pages to capture variant interest, quantity, and region instantly.
Aggregate enquiries from website, marketplaces, WhatsApp commerce, affiliates, and B2B bulk forms with automatic tagging.
Qualification flows capture SKU, MOQ, packaging, payment preferences, and launch timelines during the first interaction.
Campaign dashboards show CPL, conversion velocity, and revenue by influencer, ad set, and funnel.
Smart routing assigns leads based on catalog expertise, language, workload, and inventory availability.
Bi-directional sync keeps CRM, marketing automation, and support tools aligned without CSV juggling.
Automation Flow
Agentic AI Offer Intelligence
Give teams instant recommendations rooted in product data, content, and past conversions.
RAG pulls product specs, bundle compositions, and compatibility info into one brief for each conversation.
Scoring blends browsing history, cart behaviour, and prior orders to highlight high-LTV prospects.
Next-best-actions suggest when to trigger samples, limited drops, or B2B pricing.
AI drafts personalised follow-ups referencing preferred categories, saved carts, or loyalty tier.
Deal pattern insight surfaces which campaigns or offers convert similar shoppers the fastest.
Feedback loops learn from wins and refunds so recommendations grow sharper over time.
Automation Flow
Community and UGC Forum
Turn user content, tips, and reviews into a living trust engine.
Host AMAs, routine care tips, and creator showcases inside an owned community.
Track discussions on fit, sizing, ingredients, or delivery experiences to surface engaged shoppers.
Notify growth and CX when power users or potential ambassadors spike in activity.
Convert community questions into leads, tickets, or article briefs with clear ownership.
Promote authentic stories and how-to content directly into nurture journeys.
Link engagement metrics to repeat purchase and referral performance.
Automation Flow
Commerce Performance Command Center
Give founders and growth leaders a live cockpit for intent, carts, fulfilment, and CX.
Combine lead, cart, order, and support dashboards across storefronts and marketplaces.
Drill into ageing carts, stock-outs, and regional demand spikes before campaigns suffer.
Forecast revenue scenarios that update automatically as carts revive or orders cancel.
Highlight cohorts with rising support complaints, NDR, or RTO so ops can intervene early.
Push alerts to Slack, email, or WhatsApp when KPIs breach thresholds or VIP buyers need attention.
Feed concise executive digests into daily stand-ups without exporting multiple reports.
Stakeholder outcomes
Benefits Across Growth, Ops, and CX
Every cohort sees the same truth from intent to fulfilment to repeat purchase.
Founders and Growth Leaders
- One cockpit for intent, carts, orders, and CX signals.
- Faster interventions on campaigns or SKUs needing support.
- Governed workflows that scale across storefronts and regions.
Marketing and CRM Teams
- Know which creatives and funnels produce purchase-ready shoppers.
- Automate cart nudges, upsells, and win-back flows with clear attribution.
- Reuse community proof and UGC directly inside journeys.
Operations and Fulfilment Teams
- Connect OMS, WMS, and 3PL signals to reduce delays and leakages.
- Spot NDR or RTO spikes early and trigger structured escalation.
- Keep finance and warehouse teams in sync on special handling.
Customer Support and CX
- 360-degree view of shopper context before responding.
- Self-service deflects repetitive tickets while keeping CX personal.
- Escalations and approvals move with SLA-backed guardrails.
Marketplace and B2B Units
- Handle bulk enquiries, distributor requests, and VIP care inside the same stack.
- Track partner SLAs, samples, and negotiations without spreadsheets.
- Push signals back to marketing for better targeting.
Customers and Community
- Instant clarity on orders, returns, and support tickets.
- Authentic stories and tips build confidence before purchase.
- Better loyalty experiences through timely, contextual outreach.
Deployment fit
Capabilities for Every Ecommerce Blueprint
From tier 2 D2C brands to global omnichannel businesses.
Multi-Storefront D2C Brands
Operate multiple regions, currencies, or languages with shared automation.
Marketplace-Heavy Sellers
Bring marketplace enquiries, orders, and exceptions into one view.
Subscription and Replenishment Brands
Automate renewal nudges, skips, swaps, and pause workflows end-to-end.
Omnichannel Retailers
Blend online, in-store pickup, and partner fulfilment journeys with consistent CX.
B2B2C and Wholesale Units
Handle distributor leads, corporate gifting, or white-label requests with structure.
Tier 2 Scaling Brands
Start with lead capture and support automation, then expand into ops and reconciliation.
Proof of impact
Commerce Teams Scale Faster on Converiqo
Intent, Fulfilment, and CX Run on One Fabric
52%
Faster cart and lead follow-up
39%
Lift in qualified enquiries
31%
Reduction in support backlog
27%
Increase in repeat purchase rates
Customer voice
“We now see carts, enquiries, and support threads in one place. Marketing launches offers and CX already knows the promise, so shoppers feel looked after and conversions climbed quickly.”
Ankita Verma, Founder, Northstar Collective
Need-to-know
Frequently Asked Questions
Answers for founders, growth leaders, and ecommerce ops teams.
How can agentic AI help ecommerce stores manage shopper enquiries and intent?
+
Converiqo.ai centralises enquiries, callbacks, high-intent form fills, and B2B bulk requests in one place. Your team gets clear ownership and next actions, so serious buyers do not disappear just because they came in via different channels or touchpoints.
Why do ecommerce brands need real-time visibility on leads, carts, and interest?
+
Converiqo.ai gives leaders a live view of high-intent product interest, abandoned flows, and campaign-driven traffic quality. This helps you react quickly with nudges, offers, or remarketing, instead of waiting for weekly reports when the moment has already passed.
How can AI improve coordination between marketing, growth, and CX teams?
+
Converiqo.ai connects campaign data, lead behaviour, and support signals into a unified journey. Marketing sees what happens after the click, CX sees the full context behind each contact, and growth teams get a clearer picture of what actually drives revenue.
Can Converiqo.ai support multi-store, multi-region, or multi-brand ecommerce setups?
+
Yes. Converiqo.ai lets you track leads and intent across multiple storefronts, regions, and brands on one platform. Leadership gets consolidated analytics, while local teams still work with filtered views for their own geography, language, or category.
How does agentic AI help ecommerce stores focus on high-value customers?
+
Converiqo.ai analyses patterns in browsing, enquiries, and order behaviour to surface likely high-LTV customers. Teams can prioritise these shoppers for tailored outreach, better service, and personalised offers instead of treating everyone with the same flow.
How does Converiqo’s Lead Management module support ecommerce growth?
+
Converiqo.ai brings together leads from product enquiry forms, B2B bulk request pages, campaigns, and support flows into one system. Growth and sales teams always know who to contact, why they reached out, and what the next step should be to move them closer to purchase.
What can the Lead Generation Widget and Campaign Manager do for ecommerce campaigns?
+
The Converiqo.ai widget captures intent directly from product pages, bundles, and landing pages, tagging each lead with campaign and context. With the Campaign Manager, you see which ads, influencers, and funnels actually generate qualified buyers, not just traffic.
How do Agentic AI Recommendations and RAG workflows improve conversions?
+
Converiqo.ai uses RAG-style workflows to blend product data, content, and past conversion patterns, then recommends next-best actions or offers. Teams get smarter guidance on which products to emphasise, what message to send, and when to re-engage a hesitant shopper.
How can a Community or Forum module help ecommerce brands grow loyalty?
+
With Converiqo.ai’s community and forum module, ecommerce brands can host conversations around product use, tips, reviews, and UGC. This creates an owned space for engagement, and the platform can surface highly active customers ideal for referrals, reviews, or ambassador programmes.
Why should ecommerce stores run all these modules on one Converiqo agentic AI stack?
+
When lead capture, campaigns, AI insights, and community activity live in separate tools, teams lose context and speed. Converiqo.ai unifies Lead Management, the widget and campaigns, AI recommendations, and community signals in one agentic AI stack, giving ecommerce stores a cleaner path from interest to repeat purchase and loyalty.
Commerce excellence
Ready to Orchestrate Every Shopper Journey?
Plug Converiqo into your ecommerce stack to unify lead capture, cart recovery, fulfilment, and CX without ripping out your storefront, OMS, or WMS.