Enhance Customer Support with Intelligent Self-Service Automation

Customer self-service automation in Converiqo enables customers to resolve issues, find answers, and complete actions without waiting for agents. AI chatbots, guided workflows, and smart knowledge bases deliver instant, accurate support around the clock for every interaction.

AI handles repetitive questions, status checks, account queries, and basic troubleshooting. It deflects a large percentage of routine tickets, allowing human agents to focus on complex cases, strategic escalations, and high-value customer conversations that require empathy or nuanced judgment.

Converiqo supports self-service across websites, web portals, in-app widgets, WhatsApp, and other messaging channels. Customers can start, continue, and complete journeys seamlessly on their preferred channel without repeating information or waiting in traditional support queues.

Yes. Converiqo AI uses context, history, and knowledge base content to understand layered questions. When complexity exceeds self-service scope, it escalates to human agents with full conversation context, ensuring continuity and preventing customers from repeating themselves unnecessarily.

Faster responses, 24/7 availability, and clear guided flows reduce frustration. Customers get instant resolutions for simple needs and smoother handoffs for complex issues, which directly improves CSAT, NPS, and overall retention while reducing perceived effort during support interactions.

The knowledge base powers AI responses and self-service flows with structured articles, FAQs, and process guides. It keeps information consistent across agents and bots, ensuring customers always receive accurate, updated answers aligned with internal policies and service standards.

When self-service cannot fully resolve an issue, Converiqo automatically creates a ticket with conversation history, customer details, and attempted steps. This saves agents time, preserves context, and ensures faster, more informed resolutions without unnecessary back-and-forth questioning.

Yes. Businesses can design tailored flows for billing, orders, appointments, onboarding, troubleshooting, and account management. Each workflow can include conditions, validations, integrations, and escalation rules to match real processes instead of forcing customers into rigid generic scripts.

Most organizations launch initial self-service within weeks using Converiqo templates, pre-built intents, and guided setup. They typically start with a few high-volume scenarios, measure impact, and then expand automation coverage based on data, feedback, and performance improvements.

Teams track metrics like ticket deflection rate, resolution time, containment rate, CSAT, NPS, and channel-wise usage. Converiqo analytics show which flows perform well, where customers drop off, and which intents need refinement, enabling continuous optimization of self-service experiences.