Enhance Customer Support with Intelligent Self-Service Automation
Reduce support tickets by 70% with intelligent conversational AI, omnichannel automation, and seamless human handoff across all customer touchpoints
Enhancing Support Efficiency with an AI Self-Service Platform
Deliver faster, smarter, and more efficient customer support through intelligent customer self-service automation. The advanced AI self-service platform empowers users to find instant answers, resolve issues, and complete actions without waiting for live assistance. By automating repetitive queries and leveraging natural language processing, it reduces ticket volumes and boosts satisfaction. Integrated analytics offer valuable insights into customer behavior, helping brands refine their service experience. With Converiqo’s automation technology, businesses achieve higher productivity, reduced costs, and stronger customer trust.
Advanced Customer Self-Service Features
Everything you need to automate customer support with intelligent AI agents, omnichannel engagement, and seamless workflow automation
Conversational AI Agents
Multi-modal AI agents with contextual understanding, RAG-based knowledge answering, and intelligent workflow automation.
- Multi-turn conversations
- Sentiment detection
- Intent recognition
- Workflow execution
Omnichannel Self-Service
Deploy AI assistants across all customer touchpoints - web, mobile, messaging apps, voice, and email.
- Website chat widgets
- Mobile SDKs
- WhatsApp/Facebook integration
- Voice/IVR support
Automated Workflows
Intelligent self-service workflows for troubleshooting, ticket resolution, order management, and billing support.
- Auto-triage tickets
- Guided troubleshooting
- Order tracking
- Appointment booking
Smart Escalation & Handoff
Seamless escalation to human agents with full context transfer and AI-powered agent assistance.
- Context-rich handoffs
- Skill-based routing
- Agent assist tools
- Co-browsing support
Voice & IVR Integration
Advanced voice automation with SIP/PSTN connectors, ASR/TTS integration, and call deflection capabilities.
- Voice automation
- Call deflection
- ASR/TTS integration
- SIP/PSTN support
Analytics & Insights
Comprehensive analytics dashboard with deflection rates, resolution metrics, and customer satisfaction tracking.
- Deflection analytics
- Resolution tracking
- CSAT surveys
- Intent analysis
AI-Powered Intelligence
Advanced AI capabilities that set your customer service apart from basic chatbots
Multi-Agent Framework
Specialized AI agents for billing, returns, tech support orchestrated under one intelligent umbrella.
Voice & Text Processing
Advanced ASR/TTS with natural language understanding and multi-modal conversation handling.
Knowledge Base AI
RAG-powered knowledge answering with semantic search across documents, FAQs, and product manuals.
Enterprise Security
GDPR/DPDP/CCPA compliance, HIPAA-ready workflows, and tenant-level encryption with audit trails.
Omnichannel Customer Engagement
Deploy AI assistants across all customer touchpoints with unified conversation management
Supported Channels
Unified Experience
Consistent AI experience across all channels with shared conversation history and context.
Scalable Deployment
Deploy once, manage everywhere with centralized bot training and performance optimization.
Seamless Handoff
Intelligent escalation with full context transfer to human agents across any channel.
Seamless Integrations
Connect with your existing customer service ecosystem through our comprehensive integration network
Customer Self-Service FAQs
Everything you need to know about launching AI-powered customer self-service.
What is AI customer self-service?
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AI customer self-service automates routine queries using chatbots and virtual assistants, giving customers instant, 24/7 support without waiting for agents.
How does AI improve customer experience?
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AI understands intent and context, enabling personalized, faster responses that reduce frustration and improve satisfaction scores.
Can Converiqo connect with my CRM or ticketing system?
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Yes. Converiqo integrates with leading CRMs and helpdesks, syncing customer data and automating ticket creation for smoother workflows.
Does the platform support omnichannel communication?
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Converiqo connects across web, mobile, WhatsApp, email, and social platforms, ensuring consistent service on every channel.
How does automation reduce support costs?
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By handling common queries automatically, Converiqo reduces ticket volume and agent workload, lowering operational costs while maintaining service quality.
What insights does Converiqo provide on self-service performance?
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Analytics dashboards show deflection rates, resolution times, and satisfaction scores, helping teams track ROI and improve automation efficiency.
Is the self-service platform secure?
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Yes. Converiqo provides encryption, access control, and compliance with GDPR and HIPAA standards to protect all customer interactions.
How long does it take to deploy AI self-service?
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Businesses typically go live within weeks using Converiqo's pre-built templates and guided setup tools.
Can AI bots handle complex queries?
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Yes. Converiqo's intelligent bots can process context-rich questions, route complex cases, and escalate to human agents with full context when needed.
Who benefits most from AI-driven self-service?
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Any customer-facing business from e-commerce to healthcare can use Converiqo to improve response time, reduce cost, and scale support efficiently.