Smarter Field Service Management for Mobile Teams
AI-powered field service management with work order automation, intelligent scheduling, technician mobile apps, IoT integration, and predictive maintenance for optimal mobile workforce performance
Empowering On-Ground Teams with AI Field Force Management Software
Transform your operations with advanced field force automation that optimizes team performance and resource allocation. The AI field force management software enables real-time tracking, intelligent task assignment, and instant data capture from the field. By automating manual workflows and integrating smart analytics, it enhances visibility, reduces errors, and accelerates decision-making. With Converiqo’s technology, organizations gain full control over their mobile workforce improving efficiency, accountability, and service delivery across every touchpoint in the operational chain.
Proven Field Service Results
Our AI-powered field service management delivers measurable improvements across all key performance indicators
Comprehensive Field Service Features
From work order management to predictive maintenance, our AI-powered platform covers every aspect of modern field service operations
Work Order Management
Intelligent work order creation and lifecycle management
Reduce work order processing time by 75% with AI automation
- Work order creation (from customer request, ticket, IoT alert, or scheduled maintenance)
- Auto-prioritization (based on SLA, severity, customer tier)
- Assignment rules (geo, skill-based, workload balancing)
- Multi-step work orders (install + test + customer sign-off)
- Subtasks & dependencies management
Scheduling & Dispatch
AI-powered scheduling and intelligent dispatch optimization
Increase technician utilization by 40% with smart scheduling
- Visual drag-and-drop scheduler (calendar + map view)
- AI-powered scheduling (optimal technician based on skills, location, availability)
- Route optimization (reduce travel time/cost)
- Automated dispatch notifications (to technician mobile app)
- Real-time re-routing (if cancellation, emergency job)
Technician Mobile App
Mobile-first field service application for technicians
Boost technician productivity by 50% with mobile-first design
- Mobile-first interface (Android/iOS)
- GPS check-in/check-out at job site
- View assigned jobs, tasks, manuals, customer info
- Upload photos/videos (before/after job)
- Digital signatures (customer acknowledgment)
- Offline mode (sync when internet restored)
- Mobile AR assistance (AI overlay to guide troubleshooting)
Customer Self-Service in FSM
Enhanced customer experience with self-service capabilities
Improve customer satisfaction by 60% with self-service options
- Appointment booking/rescheduling via portal, chatbot, or WhatsApp
- Real-time technician tracking ("Uber-like" map view)
- Automated appointment reminders (SMS, WhatsApp, email)
- Post-service feedback survey (CSAT/NPS)
- Digital service reports (auto-shared after job completion)
Inventory & Asset Management
Comprehensive inventory and asset tracking system
Reduce inventory costs by 30% with automated tracking
- Track spare parts/tools allocated to technicians
- Integration with warehouse/ERP (stock levels)
- Auto-requisition of parts when inventory is low
- Asset lifecycle tracking (equipment installed at customer site)
- QR/Barcode/IoT integration for scanning and updating asset status
IoT & Predictive Service
IoT integration and predictive maintenance capabilities
Prevent 80% of equipment failures with predictive maintenance
- IoT device integration (auto-create work order when device sends alert)
- Predictive maintenance scheduling (AI forecasts failures)
- Remote diagnostics before dispatch (reduce unnecessary visits)
- Proactive service offers ("We detected a part may fail schedule replacement?")
Collaboration & Communication
Real-time collaboration and expert support system
Increase first-time fix rate by 45% with expert collaboration
- Technician ↔ Dispatcher real-time chat
- In-app video/voice support with experts
- Group collaboration for complex jobs
- Automated escalation to senior engineer
AI-Powered Differentiators
Next-generation AI capabilities for field service optimization
Stay ahead with cutting-edge AI field service intelligence
- Conversational scheduling ("Book me a technician for AC repair tomorrow")
- AI dispatcher (auto-assign & reschedule jobs)
- Smart technician assist (AI suggests resolution steps on mobile app)
- Vision AI (technician uploads photo → AI diagnoses fault)
- Predictive SLA breach alerts (flag at-risk jobs in real time)
- AI churn prevention ("Customer had 3 repeat visits escalate account")
Advanced Field Service Capabilities
Next-generation technologies that transform traditional field service operations
Drone-Assisted Service Inspections
Automated drone inspections for energy, utilities, and construction sites
AR/VR-Guided Service
Remote experts guide technicians in real-time using AR/VR technology
Wearables Integration
Technician health monitoring in hazardous environments with smart wearables
Industry-Specific FSM Packs
Tailored solutions for Healthcare, Utilities, Telecom, and Manufacturing
Predictive Workforce Planning
AI forecasts demand and optimizes technician allocation
Seamless Field Service Integrations
Connect with your existing tools and platforms for unified field service management
Don't see your tool? We support 100+ integrations and custom API connections.
Request IntegrationField Service Management FAQ
Everything you need to know about our AI-powered field service automation platform
What is AI-powered field force automation?
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AI field force automation optimizes workforce scheduling, route planning, and task execution using real-time data to improve productivity and service delivery.
How does AI scheduling improve field service operations?
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AI automatically assigns the right technician based on skills, location, and availability, reducing travel time and boosting first-time fix rates.
Can technicians use the app without internet access?
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Yes. Converiqo's mobile app works offline, allowing technicians to view jobs, update status, capture signatures, and sync data later.
How does predictive maintenance reduce equipment downtime?
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AI and IoT monitor asset performance, detect early warning signs, and schedule preventive service before breakdowns occur.
What self-service options are available for customers?
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Customers can schedule or track visits, get technician updates in real time, and receive automated digital reports after service.
Does the system manage inventory and parts?
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Yes. Converiqo tracks spare parts, syncs with ERP systems, automates reorders, and provides complete asset lifecycle visibility.
How does AI assist technicians on-site?
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AI offers smart suggestions, visual troubleshooting, and guided steps for faster issue resolution during field visits.
Can Converiqo integrate with existing ERP or CRM platforms?
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Yes. Converiqo connects with popular ERP and CRM systems for unified data, smoother workflows, and accurate service reporting.
How secure is the field service platform?
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The platform uses encrypted data transfer, role-based access, and compliance with enterprise security standards.
How fast can field service automation be deployed?
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Organizations can launch within weeks using Converiqo's pre-configured templates and guided onboarding process.
Optimize Your Mobile Workforce with AI
Join hundreds of companies using our AI-powered field service management platform to achieve 75% faster work order processing and 40% higher technician utilization.