Smarter Field Service Management for Mobile Teams
AI-powered field service management with work order automation, intelligent scheduling, technician mobile apps, IoT integration, and predictive maintenance for optimal mobile workforce performance
Empowering On-Ground Teams with AI Field Force Management Software
Transform your operations with advanced field force automation that optimizes team performance and resource allocation. The AI field force management software enables real-time tracking, intelligent task assignment, and instant data capture from the field. By automating manual workflows and integrating smart analytics, it enhances visibility, reduces errors, and accelerates decision-making. With Converiqo’s technology, organizations gain full control over their mobile workforce improving efficiency, accountability, and service delivery across every touchpoint in the operational chain.
Proven Field Service Results
Our AI-powered field service management delivers measurable improvements across all key performance indicators
Comprehensive Field Service Features
From work order management to predictive maintenance, our AI-powered platform covers every aspect of modern field service operations
Work Order Management
Intelligent work order creation and lifecycle management
Reduce work order processing time by 75% with AI automation
- Work order creation (from customer request, ticket, IoT alert, or scheduled maintenance)
- Auto-prioritization (based on SLA, severity, customer tier)
- Assignment rules (geo, skill-based, workload balancing)
- Multi-step work orders (install + test + customer sign-off)
- Subtasks & dependencies management
Scheduling & Dispatch
AI-powered scheduling and intelligent dispatch optimization
Increase technician utilization by 40% with smart scheduling
- Visual drag-and-drop scheduler (calendar + map view)
- AI-powered scheduling (optimal technician based on skills, location, availability)
- Route optimization (reduce travel time/cost)
- Automated dispatch notifications (to technician mobile app)
- Real-time re-routing (if cancellation, emergency job)
Technician Mobile App
Mobile-first field service application for technicians
Boost technician productivity by 50% with mobile-first design
- Mobile-first interface (Android/iOS)
- GPS check-in/check-out at job site
- View assigned jobs, tasks, manuals, customer info
- Upload photos/videos (before/after job)
- Digital signatures (customer acknowledgment)
- Offline mode (sync when internet restored)
- Mobile AR assistance (AI overlay to guide troubleshooting)
Customer Self-Service in FSM
Enhanced customer experience with self-service capabilities
Improve customer satisfaction by 60% with self-service options
- Appointment booking/rescheduling via portal, chatbot, or WhatsApp
- Real-time technician tracking ("Uber-like" map view)
- Automated appointment reminders (SMS, WhatsApp, email)
- Post-service feedback survey (CSAT/NPS)
- Digital service reports (auto-shared after job completion)
Inventory & Asset Management
Comprehensive inventory and asset tracking system
Reduce inventory costs by 30% with automated tracking
- Track spare parts/tools allocated to technicians
- Integration with warehouse/ERP (stock levels)
- Auto-requisition of parts when inventory is low
- Asset lifecycle tracking (equipment installed at customer site)
- QR/Barcode/IoT integration for scanning and updating asset status
IoT & Predictive Service
IoT integration and predictive maintenance capabilities
Prevent 80% of equipment failures with predictive maintenance
- IoT device integration (auto-create work order when device sends alert)
- Predictive maintenance scheduling (AI forecasts failures)
- Remote diagnostics before dispatch (reduce unnecessary visits)
- Proactive service offers ("We detected a part may fail schedule replacement?")
Collaboration & Communication
Real-time collaboration and expert support system
Increase first-time fix rate by 45% with expert collaboration
- Technician ↔ Dispatcher real-time chat
- In-app video/voice support with experts
- Group collaboration for complex jobs
- Automated escalation to senior engineer
AI-Powered Differentiators
Next-generation AI capabilities for field service optimization
Stay ahead with cutting-edge AI field service intelligence
- Conversational scheduling ("Book me a technician for AC repair tomorrow")
- AI dispatcher (auto-assign & reschedule jobs)
- Smart technician assist (AI suggests resolution steps on mobile app)
- Vision AI (technician uploads photo → AI diagnoses fault)
- Predictive SLA breach alerts (flag at-risk jobs in real time)
- AI churn prevention ("Customer had 3 repeat visits escalate account")
Advanced Field Service Capabilities
Next-generation technologies that transform traditional field service operations
Drone-Assisted Service Inspections
Automated drone inspections for energy, utilities, and construction sites
AR/VR-Guided Service
Remote experts guide technicians in real-time using AR/VR technology
Wearables Integration
Technician health monitoring in hazardous environments with smart wearables
Industry-Specific FSM Packs
Tailored solutions for Healthcare, Utilities, Telecom, and Manufacturing
Predictive Workforce Planning
AI forecasts demand and optimizes technician allocation
Seamless Field Service Integrations
Connect with your existing tools and platforms for unified field service management
Don't see your tool? We support 100+ integrations and custom API connections.
Request IntegrationTrusted by On-Ground & Field Operations Leaders
Discover how field teams boost productivity with real-time task management and automated reporting.
"Converiqo.ai gave our field teams real-time access to tasks, updates, and customer information. No more back-and-forth calls — everything is automated and synchronized. Productivity on the ground has never been this high."
"Our field executives now submit reports, track visits, and update statuses instantly through Converiqo's automation workflows. Coordination improved overnight, and management finally gets accurate, real-time insights."
Field Service Management FAQ
Everything you need to know about our AI-powered field service automation platform
What is field force automation in Converiqo?
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Converiqo field force automation manages mobile workforces, work orders, and on-site service using AI. It centralizes scheduling, tracking, and reporting, giving dispatchers real-time visibility while technicians use a mobile app to execute tasks, capture data, and close jobs.
How does Converiqo optimize field service work orders?
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Converiqo automates work order creation from tickets, IoT alerts, and customer requests, then prioritizes and assigns them using rules based on SLA, location, and skills. Multi-step workflows guide technicians through installation, testing, sign-off, and follow-up activities consistently.
Which key features support technician productivity and performance?
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Technician productivity improves through a mobile-first app providing job details, customer information, manuals, checklists, GPS check-in, and digital signatures. Technicians can upload photos or videos, work offline, and sync later, reducing paperwork and minimizing time wasted on coordination.
How does AI scheduling improve technician utilization rates?
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AI scheduling evaluates technician skills, current location, availability, and travel time to recommend the best match for every job. It optimizes routes, reduces idle miles, rebalances workloads dynamically, and automatically reschedules in case of cancellations or emergency requests.
Can customers track technicians and appointments in real-time?
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Yes. Customers can book or reschedule appointments through portals or chatbots, receive automated reminders, and track technicians on a live map. After service, they instantly receive digital reports and surveys, improving transparency, trust, and overall customer satisfaction.
How does Converiqo handle inventory and spare parts?
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Converiqo tracks spare parts and tools across technicians, warehouses, and job sites. It syncs with ERP or inventory systems, updates stock levels after each job, automates low-stock alerts or requisitions, and helps avoid delays caused by missing or incorrect components.
What predictive maintenance capabilities are available for assets?
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Using IoT signals and asset history, Converiqo predicts potential failures and automatically triggers preventive work orders. Remote diagnostics help confirm issues before dispatch, reducing unnecessary visits, improving uptime, and enabling proactive maintenance programs instead of purely reactive service operations.
How do collaboration tools increase first-time fix rates?
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Converiqo enables real-time chat, voice, and video between technicians, dispatchers, and experts. Frontline staff can share photos, annotate problems, and receive guided troubleshooting, which significantly improves first-time fix rates and reduces repeat visits for complex issues.
Which integrations are supported for field service data syncing?
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Converiqo integrates with CRMs, ERPs, ITSM tools, communication platforms, and IoT hubs to sync customer records, assets, work orders, and status updates. This unified data flow eliminates double entry and gives all teams consistent, real-time operational visibility.
How quickly can teams deploy field force automation?
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Most organizations launch initial field force automation within weeks using Converiqo templates, standard integrations, and guided onboarding. They usually begin with scheduling and work orders, then expand into inventory, IoT, and advanced analytics as confidence and adoption grow.
Optimize Your Mobile Workforce with AI
Join hundreds of companies using our AI-powered field service management platform to achieve 75% faster work order processing and 40% higher technician utilization.