Event Booking, Customer Feedback & Operations Automation for Bars & Microbreweries
Converiqo automates event bookings, customer feedback collection, beverage queries, and operational workflows so bars and microbreweries deliver exceptional experiences and make data-driven improvements.
Pressure points
Key Challenges for Bars & Microbreweries
Automation transforms event management, customer engagement, and operations.
Event Booking & Reservation Chaos
Manual phone calls and emails for private parties, corporate events, and live music bookings create scheduling conflicts and missed opportunities.
Beverage & Menu Query Overload
Staff repeatedly answer questions about beer types, ingredients, alcohol content, food pairings, and dietary restrictions, slowing service during peak hours.
Low Customer Feedback Collection
Traditional feedback methods get ignored; customers want quick, convenient ways to share their experience about drinks, service, and ambiance.
Multi-Location Operational Gaps
Bar owners and managers lack real-time visibility into customer satisfaction, event bookings, and operational performance across different locations.
Staff Scheduling & Policy Queries
Bartenders and servers spend time on routine HR queries, shift swaps, and policy questions instead of focusing on customer service.
Peak Hour Service Quality Tracking
During busy nights and weekends, capturing real-time feedback becomes difficult, and service quality issues go unnoticed until complaints escalate.
Automation Flow
AI-Powered Event & Booking Automation
Automate event bookings, table reservations, brewery tours, and private party requests through conversational interfaces across WhatsApp, SMS, and web.
AI-Powered Event & Booking Automation
Automate event bookings, table reservations, brewery tours, and private party requests through conversational interfaces across WhatsApp, SMS, and web.
Real-Time Customer Feedback Analytics
Automatically collect and analyze customer feedback on drinks, service, ambiance, and events with instant sentiment analysis and actionable insights.
Multi-Channel Customer Engagement
Unified AI assistant handles beverage queries, menu questions, event bookings, feedback collection, and loyalty program management across all touchpoints.
Core module
Automated Event & Reservation Management
Automated event booking and reservation management with real-time calendar integration.
Automation Flow
Event Booking & Reservation Automation
Automate private party bookings, corporate events, and live music reservations through WhatsApp, SMS, or website widget.
Enable customers to check availability, view event packages, and book tables or private spaces with real-time calendar integration.
Send automated confirmations, reminders, and follow-up surveys after events to capture customer experience.
Handle brewery tour bookings, tasting sessions, and special event registrations with automated capacity management.
Custom event packages stay in sync with POS-linked billing so menus, pricing, and payments flow seamlessly.
Automated waitlist management for popular events with instant notifications when spots become available.
Multi-location coordination centralizes booking visibility while syncing calendars, staff rosters, and capacity plans.
Post-event feedback collection highlights satisfaction trends and improvement opportunities.
Core module
Survey & Feedback Automation
Automated customer feedback collection with real-time insights and action triggers.
Automation Flow
Customer Survey & Feedback Automation
Trigger post-visit surveys automatically via WhatsApp, SMS, or email within hours of customer departure.
Deploy QR code-based instant feedback forms at tables, bars, and event spaces for real-time sentiment capture.
Send contextual surveys after events such as private parties, brewery tours, and special promotions.
Collect structured feedback on drink quality, service speed, ambiance, value for money, and likelihood to recommend (NPS).
Enable anonymous or identified feedback with optional contact capture for follow-ups and loyalty integration.
Automatically categorize sentiment, route critical issues to managers, and launch recovery workflows.
Dashboards surface satisfaction trends while automated follow-ups and loyalty incentives reward engagement.
Export survey data to analytics tools, POS systems, and CRM platforms for deeper journey insights, including event and tasting performance.
Automation Flow
Customer Self-Service & Beverage Information
Customers query beer types, ingredients, alcohol content, brewing process, and flavor profiles via conversational AI.
AI assistant answers menu questions, food pairing recommendations, dietary restrictions, and allergen information instantly.
Automated responses for common queries: happy hour timings, live music schedules, parking availability, dress codes, and age restrictions.
Enable customers to check event schedules, brewery tour availability, and tasting session timings through self-service channels.
Provide real-time information on promotions, loyalty program benefits, special events, and seasonal offerings.
Handle complaints and service requests with automatic ticket creation and escalation to managers for immediate resolution.
Table reservation management with real-time availability checking and automated confirmation messages.
Brewery tour and tasting session information with automated booking links and calendar integration.
Automation Flow
Staff & Employee Self-Service
Bartenders and servers access shift schedules, leave requests, and attendance records through mobile-friendly portals.
Staff can query HR policies, training materials, responsible service guidelines, and standard operating procedures via chat interface.
Internal ticketing for equipment maintenance, supply requests, IT support, and facility management across multiple locations.
Automated shift swap requests and approval workflows reduce administrative overhead for managers.
Broadcast important announcements, policy updates, training reminders, and event schedules to all staff members instantly.
Track staff performance metrics, customer feedback attribution, and training completion status.
Event staffing coordination with automated shift assignments based on booking volume and staff availability.
Brewery production team self-service for brewers, quality control staff, and production managers.
Automation Flow
Workflow Automation Across Bar & Brewery Operations
Survey responses trigger automated workflows: negative feedback escalates to managers, positive feedback triggers thank-you messages and loyalty rewards.
Event booking confirmations automatically trigger preparation checklists, staff assignments, and inventory alerts.
Customer feedback analysis identifies trends and patterns, automatically generating reports for owners and regional managers.
Integration with POS systems enables order-based survey triggers, purchase history analysis, and personalized follow-ups.
Multi-location dashboards provide owners with comparative performance metrics, customer satisfaction trends, and event booking analytics.
Automated alerts notify managers when satisfaction scores drop below thresholds, when events need attention, or when inventory is low.
Customer journey mapping connects survey responses to visit history, event attendance, loyalty program engagement, and beverage preferences.
Brewery tour and tasting session workflows automate booking confirmations, preparation reminders, and post-experience feedback collection.
Stakeholder outcomes
Benefits Across Bar & Brewery Leadership & Teams
Everyone from owners to customers benefits from automated operations and engagement.
Bar Owners & Microbrewery Operators
- Real-time visibility into customer satisfaction, event bookings, and operational performance across all locations.
- Automated event booking and reservation management increases efficiency and reduces manual coordination overhead.
- Data-driven decision making improves beverage offerings, event programming, and customer experience strategies.
Bar Managers
- Instant alerts for negative feedback enable proactive service recovery and customer retention.
- Automated event booking workflows reduce scheduling conflicts and improve customer experience.
- Comparative analytics help identify best practices and training opportunities across locations.
Marketing & Events Teams
- Rich customer feedback data informs event programming, promotional strategies, and loyalty program design.
- Automated survey workflows ensure consistent feedback collection without manual coordination.
- Event-specific feedback helps optimize future programming and measure ROI on events and promotions.
Bartenders & Frontline Staff
- AI-powered beverage and menu queries reduce repetitive questions, allowing staff to focus on service.
- Self-service portals reduce time spent on routine HR queries and administrative tasks.
- Customer feedback attribution helps staff understand their impact and areas for improvement.
Customers
- Convenient event booking and reservation management through preferred communication channels.
- Instant answers to beverage and menu questions without waiting for staff availability.
- Personalized experiences based on visit history, event attendance, and loyalty program engagement.
IT & Technology Teams
- Centralized platform reduces integration complexity across multiple systems and channels.
- API-first architecture enables seamless connections with POS, calendar, and analytics platforms.
- Automated workflows minimize manual IT support requests and system maintenance overhead.
Deployment fit
Capabilities for Every Bar & Microbrewery Setup
From independent bars to multi-location microbrewery chains.
Independent Bars & Pubs
Single-location bars benefit from automated event bookings, customer feedback, beverage queries, and streamlined operations without complex infrastructure.
Microbrewery Chains
Multi-location microbreweries get unified event booking, feedback collection, brewery tour management, and comparative analytics across outlets.
Craft Beer Bars
Specialty craft beer bars leverage automation to educate customers about beer varieties, collect feedback, and manage tasting events efficiently.
Sports Bars & Entertainment Venues
Sports bars and entertainment venues use automated bookings for game-day events, private parties, and live entertainment with integrated feedback collection.
Brewery Taprooms
Brewery taprooms utilize automation for tour bookings, tasting sessions, event management, and customer engagement across on-site and off-site channels.
Cocktail Bars & Lounges
Upscale cocktail bars and lounges use automated reservations, event bookings, and feedback collection to maintain premium service standards.
Proof of impact
Bars & Microbreweries Run Smoother on Converiqo
Data-backed outcomes from live deployments.
72%
Event booking efficiency increase
58%
Customer feedback response rate improvement
4.1x
Faster query resolution cycles
28%
Customer satisfaction score improvement
“Converiqo transformed our event booking process. Customers can now book private parties and brewery tours through WhatsApp, and automated feedback surveys help us improve every event. Our booking efficiency increased by 75%, and customer satisfaction scores are up significantly.”
Rajesh Kumar, Operations Director, Craft Brew Co.
Need-to-know
Frequently Asked Questions
Answers for bar owners, managers, and operations teams.
How do event bookings get automated?
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Event bookings are automated through conversational interfaces on WhatsApp, SMS, website widgets, or phone. Customers can check availability, view packages, and book events with real-time calendar integration. Automated confirmations, reminders, and follow-up surveys are sent automatically.
Can customers query about beverages and menu items through AI?
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Yes. Converiqo's AI assistant answers questions about beer types, ingredients, alcohol content, brewing process, food pairings, dietary restrictions, and allergen information instantly through WhatsApp, SMS, or website chat. This reduces repetitive questions for staff during peak hours.
How do surveys get triggered automatically?
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Surveys can be triggered by multiple events: visit completion (via POS integration), QR code scans, time-based triggers after departure, event completion, or manual triggers by staff. Converiqo supports WhatsApp, SMS, email, and in-app survey distribution.
Can we customize survey questions for different events or occasions?
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Yes. You can create multiple survey templates for different contexts: post-visit surveys, event feedback, brewery tour surveys, tasting session feedback, or general satisfaction surveys. Each can be customized with location-specific questions and branding.
How quickly do we see feedback insights?
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Feedback is analyzed in real-time. Sentiment analysis, categorization, and critical issue routing happen automatically. Dashboards update instantly, and managers receive alerts for negative feedback within minutes of submission.
Can surveys integrate with our POS and loyalty systems?
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Yes. Converiqo integrates with major POS systems and loyalty platforms via APIs. This enables order-based survey triggers, purchase history analysis, and automatic reward distribution for survey participation.
What channels can customers use for bookings and feedback?
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Customers can book events and provide feedback via WhatsApp, SMS, email, QR code forms, website widgets, or in-app interfaces. Converiqo supports all major channels and provides a unified view across touchpoints.
How do we handle negative feedback and complaints?
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Negative feedback is automatically categorized and routed to managers with priority alerts. Automated workflows can trigger follow-up surveys, service recovery actions, and escalation to regional managers if needed.
Can we manage events and feedback across multiple bar locations?
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Yes. Converiqo provides multi-location dashboards that allow owners and regional managers to view event bookings, survey responses, satisfaction scores, and trends across all outlets. You can compare performance and identify best practices.
How long does it take to set up automation for our bar or microbrewery?
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Initial automation setup typically takes 2-3 weeks, including event booking configuration, survey template creation, trigger setup, and channel integration. Multi-location deployment can be done incrementally using templates, with each new location going live within days.
Bar excellence
Ready to Automate Event Bookings & Customer Engagement?
Plug Converiqo into your bar or microbrewery operations to streamline event bookings, customer feedback, beverage queries, and multi-location management.