Agentic AI for Faster Sales, Happier Customers, and Streamlined Service
Converiqo keeps enquiries, appointments, service jobs, inventory, and billing in one agentic command centre so tyre shops focus on serving customers, not chasing updates.
Operational friction
Tyre Shops Need Automation Across Enquiries, Service & Customer Communication
Remove scattered requests, delayed updates, and service confusion with a single agentic layer.
Scattered Customer Requests & Delayed Updates
Tyre enquiries arrive via calls, walk-ins, WhatsApp, and web forms without automation, tyre shops miss follow-ups and lose sales opportunities.
Service Confusion & Inconsistent Follow-Ups
Customers ask about tyre sizes, brands, alignment, balancing, and pricing across multiple channels. Teams lack a unified view to provide consistent information.
Manual Stock & Availability Checks
Staff manually check inventory for tyre sizes, brands, and availability. This slows response times and causes missed sales during peak hours.
Unclear Service Status & Job Tracking
Owners cannot see where jobs are stuck: inspection, fitment, alignment, or billing, hurting customer satisfaction and operational efficiency.
Limited Coordination Across Sales & Service Teams
Sales, service technicians, and stock managers operate in silos. Manual handoffs cause delays in tyre replacement, alignment, and billing workflows.
Warranty Claims & Customer Retention Gaps
Warranty registrations, claim tracking, and post-service follow-ups lack structure. Without automation, tyre shops miss retention opportunities and customer satisfaction suffers.
Agentic AI Spine for Enquiry-to-Service Tyre Shop Ops
Machine-assisted enquiry capture, customer communication, ticketing, workflows, and feedback keep sales advisors, technicians, and owners in sync.
Sales & Lead Engine
Capture, qualify, and route tyre enquiries from calls, walk-ins, web forms, WhatsApp, and aggregator platforms with intelligent tagging.
Always-On Customer Self-Service
Customers get instant answers on tyre brands, sizes, availability, alignment packages, pricing, and booking status across channels.
Workflow & Ticket Command Centre
Standardize service journeys, inspection, fitment, alignment, billing, and feedback flows with live job tracking.
Core automation modules
One Stack for Leads, Self-Service, Service, Growth & VoC
Each module removes manual coordination so tyre shops can win sales, delight customers, and improve service quality.
Automation Flow
Sales / Lead Engine: Tyre Enquiries & Fitment Bookings
Capture enquiries from calls, walk-ins, web forms, WhatsApp, and aggregator platforms with automatic tagging by vehicle type, tyre size, brand preference, and urgency.
Auto-qualify by tyre size requirement, brand preference, service type (replacement, alignment, balancing, puncture repair), and appointment readiness.
Assign leads to sales advisors, technicians, or service pods with guided scripts, tyre recommendations, and booking reminders.
Trigger personalized nudges for tyre size confirmation, brand comparisons, alignment package offers, or appointment slot selection.
Track funnel velocity: new enquiry, qualified lead, quote sent, appointment booked, service completed, invoice generated with SLA alerts.
Surface high-probability sales to management with forecast-ready dashboards and conversion tracking.
Self-Service Flow
Customer Self-Service: Tyre Options, FAQs & Booking Status
Customers view curated tyre options, FAQs, availability, alignment packages, pricing, and booking status 24/7 across channels.
Secure portals allow customers to check tyre recommendations, view service history, download invoices, and track warranty status without calling.
Service status boards show inspection, fitment, alignment, balancing, and billing milestones with timestamps and technician assignments.
Automated reminders send tyre rotation alerts, safety check reminders, alignment due dates, and seasonal offer notifications.
Multi-language responses on WhatsApp, email, or web widgets ensure clarity for diverse customer base.
Embedded tyre size calculators and recommendation bots answer brand, size, warranty, and pricing queries instantly.
Service Flow
Ticketing System: Warranty Claims & Service Issues
Log tickets for warranty claims, wrong tyre size, alignment complaints, billing disputes, and service quality issues.
Auto-route to sales, service, warranty, or management teams with SLA timers and priority tagging.
Allow customers, technicians, or internal teams to attach photos, voice notes, or comments for context.
Escalate high-value customers or ageing tickets to management with one-click summaries and resolution recommendations.
Track resolution reasons to identify service bottlenecks, training needs, or inventory gaps.
Close tickets with automated CSAT / NPS prompts and update the customer service history automatically.
Growth Flow
Marketing Module: Seasonal Offers & Service Reminders
Run drip journeys for new enquiries with tyre brand comparisons, safety tips, alignment benefits, and seasonal offers.
Send stock alerts, new tyre launches, alignment packages, rotation reminders, and time-bound offers tailored to customer segments.
Automate reactivation journeys for inactive customers with safety check offers, alignment discounts, or tyre replacement promotions.
Sync WhatsApp, SMS, email, and voice campaigns with customer segments for consistent communication.
Track open rates, click-throughs, appointment bookings, and service conversions to optimize marketing spend.
Share co-branded campaigns with tyre manufacturers and distributors while retaining brand consistency.
Ops Flow
Workflow Automation: Enquiry to Service Completion
Digitize checklists for enquiry intake, tyre inspection, recommendation, fitment booking, alignment, balancing, and billing.
Auto-trigger tasks when appointments are booked, tyres are fitted, alignment is completed, or invoices are generated.
Sync with POS, billing systems, inventory management, and warranty databases through APIs to reduce double-entry.
Surface daily workboards for sales advisors, technicians, service managers, and owners with prioritized actions.
Maintain audit-ready logs for warranty claims, service history, customer complaints, and inventory tracking.
Link warranty registrations, service reminders, and customer retention workflows to service milestones automatically.
Insight Flow
Feedback / Survey: Customer Satisfaction & Service Quality
Collect feedback after tyre fitment, alignment service, warranty claim, or periodic service completion.
Measure NPS across customers, service types, and technicians to detect satisfaction risks early.
Highlight service quality, turnaround time, pricing clarity, technician expertise, and overall value factors.
Trigger recovery workflows for detractors with management callbacks, service redo offers, and resolution taskforces.
Share testimonials and success stories directly with marketing for proof assets and review generation.
Benchmark technician performance and service outcomes to plan training, incentives, or process improvements.
Stakeholder outcomes
Benefits Across Owners, Sales, Techs, Inventory, Marketing & Customers
One automation spine aligns tyre recommendations, fitment bays, loyalty campaigns, and customer communication.
Tyre Shop Owners & Management
- Single view of enquiries, appointments, service jobs, inventory, and billing across teams and locations.
- Forecast-ready sales analytics with conversion rates, appointment arrival rates, and service revenue tracking.
- Improved customer satisfaction through transparent service tracking, structured communication, and timely follow-ups.
Sales Advisors & Service Technicians
- Automated reminders, tyre recommendations, and service checklists reduce prep time for customer interactions.
- One console for customer history, service records, tickets, and inventory status boosts productivity.
- Mobile-ready workflows ensure updates happen from anywhere without chasing internal teams or customers.
Stock Managers & Service Coordinators
- Real-time inventory dashboards show tyre availability, low-stock alerts, and purchase approvals.
- Structured workflows for stock management, service coordination, and warranty tracking improve operational efficiency.
- Automated alerts for low stock, service due dates, and warranty expirations help teams stay proactive.
Customers & Vehicle Owners
- Transparent service timelines, tyre recommendations, pricing, and booking status reduce confusion.
- Faster responses on tyre availability, alignment packages, and pricing builds trust and loyalty.
- Structured ticketing ensures every concern has ownership and a clear resolution path.
Marketing & Loyalty Teams
- Always-on drip journeys promote rotations, safety checks, alignment packages, and seasonal offers without manual effort.
- Campaign analytics show which vehicle segments convert best, informing bundle creation and manufacturer collaborations.
- Unified messaging across WhatsApp, SMS, and email keeps repeat customers engaged and reduces dormant lists.
Franchise & Network Operations
- Network-wide dashboards compare enquiry velocity, stock turns, and service KPIs across outlets.
- Standardized workflows and templates keep pricing, offers, and service promises consistent across locations.
- Exception alerts flag outlets with SLA breaches, low CSI, or chronic stock-outs so HQ can intervene quickly.
Deployment fit
Works for Every Tyre Shop
From single-location shops to multi-outlet tyre networks.
Multi-Brand Tyre Shops & Dealers
Manage enquiries, fitment bookings, alignment services, and inventory across multiple tyre brands and vehicle types.
Wheel Alignment & Balancing Centers
Coordinate alignment, balancing, puncture repair, and wheel care services with appointment scheduling and job tracking.
Car & Bike Tyre Retailers
Handle tyre replacements, recommendations, warranty claims, and service workflows for passenger cars, bikes, and commercial vehicles.
Tyre & Alloy Wheel Dealers
Automate enquiries, fitment, alloy wheel services, inventory management, and customer communication workflows.
Franchise & Network Tyre Outlets
Track enquiries, appointments, service jobs, and inventory across distributed locations with centralized visibility.
Specialized Tyre Service Centers
Standardize SOPs, service workflows, warranty tracking, and customer retention across specialized tyre service operations.
Proof of impact
Tyre Shops Serve Better on Converiqo
36%
Enquiry response acceleration
40%
Appointment booking increase
28%
Service confusion reduction
+0.7 NPS
Customer satisfaction uplift
Customer voice
“Our tyre enquiries and service jobs now move in a single console from enquiry to billing. Sales advisors know exactly what to do next, and management sees real numbers daily.”
Vikram Singh, Owner, Premium Tyres & Wheels
“Customer communication, appointment bookings, and warranty claims were the hardest to track. Converiqo automated workflows, tickets, and customer dashboards. No more missed follow-ups.”
Priya Sharma, Manager, City Wheel Alignment Center
Need-to-know
Frequently Asked Questions
Answers for tyre shop owners, service managers, and sales teams.
How can agentic AI improve tyre shop operations?
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Agentic AI automates enquiries, manages service requests, and streamlines communication. It helps tyre shops handle high customer flow for replacements, balancing, alignment, and repairs while improving response speed and operational accuracy.
What challenges do tyre shops face in daily workflows?
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Tyre shops struggle with scattered customer requests, delayed updates, service confusion, and inconsistent follow-ups. Automation helps centralize job details and ensures faster coordination across sales, stock, and service teams.
Can automation increase sales for tyre replacements and services?
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Yes. Automation sends pricing options, brand comparisons, service details, and reminders. It helps tyre shops convert more enquiries into confirmed appointments for tyre replacement, alignment, or periodic service packages.
How does AI enhance customer communication at tyre shops?
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AI instantly answers queries about tyre brands, sizes, warranties, pricing, and availability. It ensures customers receive accurate information quickly, reducing the dependency on staff during rush hours.
What KPIs should tyre shops track using automation?
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Key KPIs include enquiry-to-sale conversion, appointment arrival rate, ticket resolution time, repeat service rate, and customer satisfaction. Platforms like Converiqo help tyre shops measure and optimize these metrics.
How does Converiqo's Lead Engine increase tyre sales?
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Converiqo's Sales / Lead Engine captures enquiries from calls, web forms, and walk-ins. It tags tyre size, brand preference, and urgency, helping tyre shops respond faster and close more sales.
How does Converiqo's CSSE improve customer self-service access?
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Converiqo's Customer Self-Service lets customers check tyre options, FAQs, availability, alignment packages, and booking status. It reduces repeated queries and improves digital convenience for vehicle owners.
Why should tyre shops use Converiqo's Ticketing System?
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Converiqo's Ticketing System manages issues like warranty claims, wrong tyre size, alignment complaints, or billing disputes. It ensures structured issue handling and faster resolutions across sales and service teams.
How does Converiqo's Marketing Module improve service engagement?
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Converiqo's Marketing Module automates seasonal offers, safety-check reminders, rotation alerts, and reactivation flows. It helps tyre shops increase repeat visits and boost service revenue over time.
How do Converiqo's workflows and feedback improve customer experience?
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Workflow Automation streamlines inspection, fitment, alignment, and billing steps. Combined with Converiqo's Feedback Module, tyre shops gather customer insights and continuously improve service quality and turnaround time.
Tyre shop excellence
Ready to Automate Every Service Stage?
Plug Converiqo into your tyre shop operations to orchestrate enquiries, appointments, services, inventory, and customer communication from one secure platform.