Lead Management & Automation for Tour and Travel Agencies
Converiqo keeps enquiries, itineraries, suppliers, and travellers connected so every trip launches smoothly.
Challenges Slowing Tour & Travel Agencies
Replace scattered tools with a single lead-to-trip fabric.
Scattered Trip Enquiries
Web forms, OTAs, WhatsApp, walk-ins, and referral partners all feed enquiries into siloed inboxes, so serious travellers slip through when volumes spike.
No Real-Time Lead & Departure View
Sales heads cannot see hot leads, ageing itineraries, or upcoming departures in one place, making it hard to prioritise which travellers need urgent attention.
Sales, Ops, and Supplier Misalignment
Package inclusions, visa updates, and payment checkpoints live in separate sheets, so teams waste cycles reconciling details and chasing vendors.
Multi-Destination Complexity
Running domestic, international, group, and bespoke itineraries simultaneously means each team views a different reality of dates, policies, and deliverables.
Hard to Focus on Serious Travellers
Agents spend equal time on casual enquiries and committed travellers because there is no scoring or guidance on who is most likely to book.
Documentation & Compliance Chaos
Visa paperwork, insurance forms, and payment proofs still live in folders and chats, creating risk when embassies, banks, or auditors ask for traceability.
How Converiqo Elevates Tour Operations
Agentic AI keeps sales, ops, and travellers aligned.
Intelligent Lead Management & Campaign Attribution
Capture enquiries from every channel, assign owners instantly, and tag each lead with package, route, and campaign context so nothing is missed.
AI-Powered Lead Enrichment & Recommendations
Blend historical data with RAG workflows to highlight high-intent travellers and suggest next-best itineraries, offers, or follow-ups for each agent.
Unified Community & Destination Signals
Surface interest trends, questions, and reviews from traveller forums so marketing and sales act on real sentiment, not guesswork.
Sales, Ops & Supplier Alignment
Structured workflows keep sales consultants, operations desks, and suppliers in sync on documents, payments, and on-trip support.
Core modules
Lead Management Fabric for Tour Operators
Pick the journeys you need; each module plugs into the rest of Converiqo without rework.
Lead Generation Widget and Campaign Manager
Capture intent from package pages, blogs, OTAs, and landing pages, while tracking which campaigns truly convert into enquiries and bookings.
Automation flow
Workflow Steps
Widgets embed on package pages, blogs, and ads to capture traveller details instantly.
Enquiries from WhatsApp, OTAs, affiliates, and walk-ins are auto-tagged with source and travel interest.
Campaign attribution highlights which creatives, influencers, or webinars create serious pipeline.
Smart forms collect travellers, companions, budget, preferred dates, and visa needs for quick qualification.
Dashboards compare destinations, depatures, and partner performance at a glance.
Two-way sync with CRM or Google Sheets keeps consultants updated without double entry.
Automated reminders nudge agents to follow up on high-ticket RFQs and corporate leads.
Bulk-import tools help ingest leads captured at roadshows, call centers, or partner events.
Agentic AI Recommendations (RAG Workflows)
Combine itineraries, pricing, policies, and historic wins to give agents smart prompts on what to pitch next.
Automation flow
Workflow Steps
Lead scoring factors in engagement, travel history, and urgency to prioritise callbacks.
RAG workflows pull contract rates, policies, and previous traveller notes for quick reference.
Destination prompts tell agents which packages map best to traveller personas.
Upsell suggestions include room upgrades, add-on experiences, or insurance bundles.
Objection-handling cards surface relevant FAQs, reviews, and safety notes.
Predictive alerts flag travellers likely to drop so agents intervene early.
Recommended content (videos, PDFs, blogs) is attached automatically to emails or chats.
Escalation cues push high-value deals to senior consultants or specialist desks.
Community & Forum Module
Host destination tips, Q&A, and traveller stories so every conversation becomes social proof and demand signals.
Automation flow
Workflow Steps
Forums capture questions about visas, budgets, weather, and safety, feeding them into the lead board.
Signal detection shows which destinations and experiences trend each week.
Champion identification surfaces repeat travellers and influencers for referral campaigns.
CRM context ensures consultants see every conversation before reaching out.
Alerts notify marketing when topics (eg, cherry blossom, aurora) spike so promos can launch fast.
Polls and AMAs convert curiosity into structured leads with ready-to-call lists.
UGC galleries (photos, testimonials) auto-tag to relevant itineraries for reuse.
Analytics connect community activity to bookings, reviews, and referral revenue.
Pipeline & Departure Insights Dashboard
Give owners and delivery teams one command centre covering leads, trips, payments, and departures.
Automation flow
Workflow Steps
Live funnel view of enquiries, qualified leads, quotes, bookings, and departures.
Destination and product slicers show which itineraries are trending or lagging.
Deal health highlights ageing quotes, expiring fares, and pending visas.
Revenue forecasting factors in conversion velocity, seasonality, and group size.
Inventory alerts warn ops when allotments or seat blocks are near capacity.
Agent scorecards cover response time, win rate, and traveller satisfaction.
Finance widgets show payment status, outstanding balances, and commissions.
Automated reports send daily digests to stakeholders before standups.
Orchestration suite
Workflow Automation for Tours & Departures
Connect enquiry capture, enrichment, and delivery into one motion.
Lead-to-Booking Journey
Structure every enquiry from first hello through confirmed booking and handoff to ops.
Capture enquiry details (travellers, routes, budget, dates).
Assign ownership and set SLA-based reminders automatically.
Auto-generate itinerary and quotation tasks for consultants.
Track approvals, revisions, and traveller feedback in one thread.
Lock inventory or supplier allotments when traveller confirms.
Trigger payment requests and document uploads per itinerary step.
Campaign-to-Interest Tracking
Know which promotions, webinars, and influencer tie-ups generate serious travel demand.
Tag every enquiry with campaign, creative, and destination.
Auto-build lists for nurture sequences based on interest level.
Compare demand for FIT, group, and corporate itineraries by region.
Highlight which partners or affiliates need additional support.
Reuse high-performing creatives in lookalike campaigns.
Push ready-made follow-up scripts to consultants per campaign type.
Benefits for Every Stakeholder
Owners, teams, and travellers all stay on the same page.
Agency Owners & Directors
- Visibility into leads, bookings, payments, and departures in one view.
- Data-backed decisions on which destinations, partners, and campaigns deserve investment.
- Better compliance and audit trails for visas, payments, and supplier agreements.
Sales Consultants & Advisors
- Structured follow-ups with context cards for every traveller.
- AI prompts on what package, offer, or content to share next.
- Less admin work so more time is spent advising and closing.
Operations & Supplier Teams
- Clear tasks for vouchers, visas, pickups, and on-trip support.
- Fewer miscommunications thanks to automated status updates.
- Better coordination with DMCs, airlines, and hotel partners.
Travellers & Corporate Clients
- Faster responses, clearer itineraries, and proactive communication.
- Self-service options for FAQs, documents, and real-time updates.
- Higher confidence thanks to visible reviews, tips, and community stories.
Capabilities Across Travel Businesses
Retail Tour Agencies
Digitise enquiry handling, itinerary creation, and bookings without changing your booking engine.
Destination Management Companies (DMCs)
Coordinate incoming leads, supplier tasks, and fulfilment across source markets.
Corporate & MICE Travel Desks
Run approvals, policy checks, and billing workflows tailored to enterprise accounts.
Online & Hybrid Agencies
Unify web leads, OTA feeds, and offline consultants under one lead stack.
Specialty & Experiential Operators
Track niche trips (adventure, wellness, pilgrimage) with detailed qualification workflows.
Franchise & Partner Networks
Compare branch performance, share best practices, and support partners with central campaigns.
Need-to-know
Frequently Asked Questions
Answers for tour founders, sales leaders, and DMC partners.
How can agentic AI help tour operators manage enquiries better?
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Converiqo.ai helps tour operators capture, organise, and route trip enquiries from multiple channels into one system. This keeps follow-ups structured and ensures potential travellers do not slip through the cracks when volumes are high.
Why do tour companies need real-time visibility on leads and trips?
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Converiqo.ai gives owners and sales heads a live view of hot leads, ageing enquiries, and upcoming departures. With that visibility, teams can prioritise the right travellers, balance workloads, and avoid last-minute chaos for key departures.
How can AI improve coordination between sales, operations, and suppliers?
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Converiqo.ai routes tasks and updates between sales teams, ops desks, and vendor coordinators so details do not get lost. Everyone works from the same source of truth on dates, inclusions, and confirmations, which reduces miscommunication and rework.
Can Converiqo.ai support tour operators working across many destinations?
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Yes. Converiqo.ai lets you manage leads and trips across domestic, international, group, and custom itineraries in one place. Management gets project-level and destination-level views, making it easier to see which products and regions are performing.
How can agentic AI help focus on serious travellers, not just casual queries?
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Converiqo.ai analyses engagement, questions, and past outcomes to highlight high-intent travellers. Teams can direct more time to those likely to book, while still nurturing others with lighter touchpoints like content, offers, or reminders.
How does Converiqo’s Lead Management module support tour sales teams?
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Converiqo.ai centralises leads from websites, OTAs, social campaigns, referrals, and walk-ins. Every enquiry gets an owner, status, and next step, helping tour operators run disciplined follow-ups instead of relying on scattered sheets and chat lists.
What can the Lead Generation Widget and Campaign Manager do for tour operators?
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The Converiqo.ai widget captures travel intent directly from package pages, blogs, and landing pages, tagging each lead with campaign and interest details. The campaign manager then shows which promotions actually convert into enquiries and bookings, not just clicks.
How do Agentic AI Recommendations and RAG workflows help close more tours?
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Converiqo.ai uses RAG-style workflows to pull context from itineraries, pricing, policies, and past deals, then suggests next actions for agents. Sales teams see smarter prompts on which package to pitch, what objections to address, and what content to send next.
How can a Community or Forum module help tour brands grow trust and demand?
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With Converiqo.ai’s community/forum module, tour operators can host discussions around destinations, tips, and past experiences. Real traveller conversations act as social proof, and the platform can surface engaged members or topics that sales and marketing should lean into.
Why should tour operators run these modules on one Converiqo agentic AI stack?
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When lead capture, campaigns, AI suggestions, and community engagement live in separate tools, teams struggle to see the full picture. Converiqo.ai unifies Lead Management, the widget and campaigns, AI recommendations, and community signals into one stack, giving tour operators a smoother journey from interest to booking.
Modernise Tour Lead Management with Converiqo
Capture every enquiry, guide travellers with AI, and align sales, ops, and suppliers before departure day.
Trusted by retail agencies, DMCs, and hybrid travel brands worldwide.