Agentic AI for Bookings, Dispatch and Rider Support
Converiqo connects bookings, dispatch, driver assignment, GPS tracking, billing, and rider communication so every trip runs on a predictable playbook.
Pressure points
Daily Challenges for Taxi Operators and Fleets
Automation keeps controllers, drivers, partners, and passengers in sync.
High Call Volume and Missed Enquiries
Calls, WhatsApp pings, hotel desk requests, and corporate mails arrive at once which makes it hard for controllers to respond before riders choose other options.
Routing Confusion and Dispatch Delays
Manual checks for driver location, vehicle type, duty status, and traffic conditions slow down dispatch and increase cancellation risk.
Repetitive Customer Questions
Passengers keep calling for ETA, driver details, vehicle number, and fare estimates which overloads call centers and front office teams.
Driver Availability and Fleet Visibility
Partial or outdated views of who is on duty, en route, or free lead to poor utilization, long idle time, and driver dissatisfaction.
Compliance, Contracts and SLAs
Serving airports, hotels, and corporate clients means strict SLAs, standing instructions, and safety rules which are difficult to enforce manually on every trip.
Unstructured Complaints and Feedback
Complaints about driver behavior, billing, no shows, and cleanliness are handled on calls or WhatsApp without structured tracking or learning.
How Converiqo Orchestrates Taxi Operations
From enquiry to payout, every ride follows a clear and monitored workflow.
AI Powered Booking and Lead Engine
Capture and qualify ride enquiries from every channel while assigning the best suited driver and vehicle in seconds.
Connected Dispatch and Field Operations
Standardize booking, dispatch, trip tracking, billing, and payouts with clear workflows across controllers and drivers.
Contact Center and Feedback Intelligence
Handle high volume rider communication and complaints with omni channel automation and structured insights.
Core modules
Agentic Workflows for Taxi Fleets
Eight connected modules cover sales, dispatch, service, feedback, and knowledge.
Automation flow
Sales / Lead Engine
Capture ride enquiries from calls, WhatsApp, website forms, hotel desks, travel agents, and corporate portals with tagging by pickup, drop, time, vehicle type, and priority.
Auto identify trip type such as local, airport transfer, outstation, or rental and suggest the right package or tariff slab.
Pre configured scripts collect required fields like passenger count, luggage needs, child seats, or special instructions before dispatch.
Assign controllers to leads with SLA clocks, reminder nudges, and escalation paths for high value partners.
Provide instant quotations and booking confirmations to riders and partners over WhatsApp or email with summary of terms.
Dashboards show lead-to-ride conversion, unassigned enquiries, and performance by channel and partner.
Automation flow
Customer Self-Service
Riders check driver assignment, vehicle details, ETA, and trip status over WhatsApp, web widget, or SMS links without needing to call.
Self service flows allow customers to change pickup time, update address, add stops, or cancel rides within policy.
Fare estimate and package selector tools help riders choose between point to point, hourly rental, or outstation packages.
Access trip history, invoices, and payment receipts anytime for reimbursements or corporate claims.
Policy and FAQ center answers questions about waiting charges, tolls, parking, night allowances, and cancellation rules.
Automated alerts keep passengers informed about driver arrival, waiting time expiry, rerouting, and end of trip.
Automation flow
Ticketing System
Complaints about cleanliness, driving behavior, route deviations, and no shows are logged as structured tickets.
Lost item queries, billing disputes, and refund requests get ticket IDs with ownership and due dates.
Tickets are auto categorized by issue type, trip segment, client type, and severity to route them to the right handler.
Internal comments, driver responses, and call notes are stored in one place for each case.
SLA timers and escalation rules ensure time bound closure for airport, hotel, and corporate contracts.
Analytics highlight repeat issue types, high risk routes, and training needs across the fleet.
Automation flow
Field Service Management
Assign trips to drivers based on distance, shift hours, vehicle capacity, and contract specific rules.
Use GPS or status updates to monitor driver approach, pickup, live trip, and drop events in real time.
Auto flag delays, route deviations, and unplanned stops for controller review and corrective action.
Plan shuttles and scheduled routes with predefined stops, rosters, and capacity rules for staff or shared services.
Generate day sheets and duty rosters digitally instead of manual logs, with clear start and end times for each driver.
Capture feedback from drivers on traffic patterns, route risks, or recurring trip issues to refine operations.
Automation flow
Workflow Automation
Standardize booking flows from enquiry to confirmation, dispatch, trip completion, and billing with no manual gaps.
Design workflows for different business lines such as airport transfers, corporate contracts, hotel desks, and outstation rentals.
Automate credit checks, approval flows, and billing cycles for corporate and hotel partners.
Trigger alerts for expiring permits, fitness certificates, insurance, and driver documents before they impact trips.
Connect trip data to finance tools for invoice generation, payment reminders, and settlement reports.
Link complaints and feedback workflows to driver coaching, route updates, or policy improvements.
Automation flow
Contact Center Module
Unify voice calls, WhatsApp, email, and website chat into a single console with rider and trip context.
AI generated summaries show last rides, open tickets, and upcoming bookings before agents answer.
Queue rules prioritize airport pickups, time bound contracts, VIP riders, and escalations from partners.
Click to call and click to WhatsApp tools log every interaction automatically with tags and outcomes.
Supervisors see live metrics for wait times, abandonment, agent load, and sentiment trends.
Hand off routine queries to bots while routing complex or sensitive cases to trained agents.
Automation flow
Feedback / Survey
Collect quick post trip ratings and comments through WhatsApp, SMS, or in app prompts.
Use separate feedback flows for airport transfers, corporate staff runs, rentals, and outstation trips.
Surface early warnings on driver behavior, vehicle condition, and routing discomfort.
Trigger thank you messages, apology notes, or recovery offers based on feedback scores.
Share insights with driver managers for coaching and recognition programs.
Feed recurring issues back into routing, training, and policy changes to close the loop.
Automation flow
Knowledge Management
Maintain a central playbook of dispatch rules, partner SLAs, pricing matrices, and exception policies.
Provide searchable SOPs for controllers and agents covering booking scripts, escalation trees, and emergency handling.
Store templates for communication with airports, hotels, corporate clients, and drivers.
Keep FAQ libraries updated for common rider questions about pricing, safety, and support options.
Surface relevant instructions inside contact center and dispatch consoles based on trip context.
Use ticket and feedback tags to identify gaps in documentation and training content.
Stakeholder impact
Benefits Across Fleet Leadership, Drivers and Riders
Everyone operates with the same data, timelines, and expectations.
Owners and Fleet Heads
- Single view of bookings, utilization, cancellations, and partner performance across the network.
- Faster scaling into new zones or contracts without adding one controller per route.
- Audit friendly records for regulator checks, contract renewals, and insurance queries.
Dispatch and Control Rooms
- Less time spent answering basic status questions so more time is available for exceptions.
- Operator consoles with live maps, SLAs, and trip lists reduce confusion at peak times.
- Clear workflows and escalations limit dependence on individual memory or experience.
Drivers and Vehicle Owners
- Transparent trip allocations and earnings summaries improve trust and retention.
- Digital communication on route changes, delays, and special instructions reduces friction.
- Feedback and rating insights guide coaching and recognition instead of only penalties.
Corporate, Hotel and Travel Partners
- Consistent SLAs, reporting, and communication across all sites and shifts.
- Self service portals and automated reports replace manual reconciliation and mail trails.
- Better visibility into no show patterns, routing issues, and satisfaction trends.
Passengers and Guests
- Reliable updates on driver arrival, vehicle details, and trip status reduce anxiety.
- Simple channels to change plans, raise issues, and share feedback.
- Safer and more comfortable rides through better monitored and coached fleets.
Support and Contact Center Teams
- Unified view of riders, trips, and complaints eliminates tool and tab switching.
- Automation handles standard announcements and updates, freeing agents for complex cases.
- Quality monitoring dashboards support coaching and staffing decisions.
Deployment fit
Built for Every Taxi and Fleet Business Model
Roll out in one city or across a nationwide network.
City Taxi and Radio Cab Fleets
Manage high frequency urban trips with automated dispatch and controller support.
Airport Transfer Specialists
Coordinate flight tracking, placard management, and hotel or DMC handoffs at scale.
Corporate Transport Vendors
Handle staff shuttles, late night drops, and monthly invoicing with clear SLAs.
Hotel and Travel Desk Partners
Provide white label service experiences while maintaining central control and visibility.
Outstation and Rental Taxi Providers
Track long trips, allowances, extensions, and settlements with accurate logs.
Aggregator and Franchise Networks
Standardize quality, safety, and reporting across mixed ownership fleets.
Proof of impact
Fleet Leaders See Reliable Movement and Service
Trips Run Smoother on Converiqo
34%
Faster booking to dispatch time
49%
Reduction in missed ride enquiries
3.5x
Improvement in rider response time
29%
Increase in repeat corporate trips
Customer voice
“We plugged Converiqo into our call center and dispatch desk and saw immediate gains. Missed calls dropped, riders got clear updates, and controllers finally had time to focus on exceptions instead of repeating status updates.”
Sanjay Rao, Director, MetroRide Fleet Services
Need to know
Frequently Asked Questions
Answers for taxi operators, dispatch heads, and support teams.
How can agentic AI support taxi fleet operators?
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Agentic AI automates customer queries, organizes ride requests, and streamlines coordination between dispatch teams and drivers. It helps taxi operators manage bookings, routing, cancellations, and support requests with improved accuracy and response speed.
What operational challenges do taxi operators deal with daily?
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Taxi businesses face delayed dispatching, routing confusion, driver unavailability, missed calls, repetitive customer questions, and inaccurate ride tracking. Automation reduces manual workload and ensures smoother coordination across dispatch, drivers, and support teams.
Can automation improve booking, dispatch, and ride tracking processes?
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Yes. Automation assigns drivers based on proximity and vehicle type, triggers status updates, and routes issues immediately. It ensures quicker ride confirmations, fewer delays, and better visibility for both customers and operational staff.
How does AI enhance communication with taxi customers?
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AI sends automated updates on driver arrival, ride details, wait time changes, cancellations, complaints, and payment confirmations. Customers receive timely information without relying on repeated calls to customer support teams.
What KPIs should taxi operators track using automation?
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Important KPIs include booking to dispatch time, ride completion rate, cancellation percentage, driver performance score, ticket resolution speed, and customer satisfaction. These metrics help operators improve efficiency, reliability, and rider experience.
How does Converiqo’s Lead Engine increase ride bookings?
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The Lead Engine captures ride inquiries from websites, calls, walk ins, and digital channels. It tags urgency, route type, customer segment, and timing, helping operators convert more inquiries into actual ride bookings.
How does Customer Self-Service benefit taxi service customers?
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Customer Self-Service allows riders to check booking status, track drivers, modify rides, review policies, raise concerns, and access FAQs. It reduces dependency on call centers and provides faster clarity for common travel-related questions.
Why should taxi operators use Converiqo’s Ticketing System?
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The Ticketing System organizes complaints, lost-item queries, fare disputes, driver issues, and cancellation concerns into structured tickets. This ensures accountability, faster resolution, and smooth collaboration between dispatch, drivers, and support teams.
How does Field Service Management optimize driver assignments?
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Field Service Management assigns drivers based on distance, availability, route suitability, and vehicle type. It tracks ride progress, delays, and completion notes to support reliable and efficient dispatching for every booking.
How do workflows and feedback improve taxi operations?
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Workflow Automation standardizes ride approvals, driver escalations, vehicle availability checks, complaint routing, and follow up steps. Feedback and survey insights help operators identify service gaps and improve driver performance and customer satisfaction.
Fleet excellence
Ready to Automate Dispatch, Riders and Driver Experience?
Plug Converiqo into your taxi or fleet operations to modernize bookings, dispatch, rider updates, and feedback without rebuilding your core systems.