Agentic AI for Dermatology, Laser & Cosmetic Skin Clinics
Converiqo synchronizes leads, consultations, treatment plans, memberships, and post-care for Tier-2 dermatology and cosmetic clinics so counsellors, dermatologists, and owners stay aligned.
Pressure points
Key Challenges for Skin Clinics & Cosmetic Centers
Agentic AI streamlines lead capture, treatment orchestration, and post-care trust.
Fragmented Enquiries & Counsel Requests
Tier-2 clinics juggle leads from walk-ins, aggregators, WhatsApp, and Instagram, so counsellors miss high-intent acne, laser, and anti-ageing enquiries.
Manual Treatment & Package Sales Journeys
Dermatologists and sales teams rely on spreadsheets to share plans, pre-care, consent forms, and package options, slowing down decision cycles.
No Structured Follow-Ups After Procedures
Post-laser, injectables, and membership follow-ups depend on sticky notes, leading to missed recalls, poor adherence, and preventable escalations.
Knowledge Gaps Across Staff & Channels
Treatment protocols, contraindications, consent language, and pricing live in disconnected PDFs—making onboarding slow and increasing compliance risk.
Ticketing Chaos for Patient Complaints
Swelling alerts, refund requests, device downtime, and vendor escalations lack SLAs, so owners lose visibility until issues hit social media.
Limited Voice-of-Customer Intelligence
Clinics rarely capture structured feedback on comfort, results, or counsellor experience, so marketing bets and package design choices stay guesswork.
How Converiqo Transforms Clinic Operations
Automation + AI synchronize every step from enquiry to procedure to recall.
Sales & Treatment Lead Engine
Route every enquiry to the right counsellor, score by concern, and auto-orchestrate trial sessions, prescriptions, and membership upgrades.
CSSE + Ticketing for Daily Ops
Patients, staff, and vendors raise requests via chat, get instant answers from the knowledge base, and escalate into SLA-bound tickets when needed.
Knowledge-led Marketing & VoC
Centralize protocols, campaigns, and results data to trigger the right nurture journey, recall, or upsell, backed by continuous sentiment intelligence.
Core module
Lead Generation & Sales Automation
Capture enquiries, qualify skin concerns, and close memberships with guided workflows.
Automation Flow
Automated Enquiry Capture & Treatment Qualification
Capture enquiries from website forms, WhatsApp, Instagram DMs, Practo, aggregator marketplaces, local events, and referral partners automatically.
Auto-classify leads by skin concern, treatment interest, ticket size, and urgency: acne, scars, pigmentation, injectables, hair regrowth, body contouring, or bridal programs.
AI profiling enriches every lead with city, past visits, influencer source, device used, affordability signals, and predicted conversion likelihood.
Guided flows collect medical history, contraindications, and consent in chat before the counsellor even calls, speeding up dermatologist time-to-plan.
Automated nudges share before/after stories, dermatologist bios, package comparisons, EMI options, and trial session slots based on lead score.
Real-time dashboards help owners see lead-to-consult-to-procedure funnels by clinic, counsellor, and campaign without exporting spreadsheets.
Automation Flow
Customer Self-Service & Patient Query Automation
Patients confirm appointments, reschedule follow-ups, and track membership balances via WhatsApp, website widget, or in-clinic QR code.
AI assistant answers Tier-2 friendly FAQs instantly: “What is the downtime for carbon peel?”, “Do you treat hormonal acne?”, “What is the price of 4-session laser package?”.
Provide personalised prep and post-care instructions for lasers, peels, microneedling, injectables, and scalp treatments without waiting for a call back.
Share treatment plans, pre-approved packages, invoices, EMI links, prescriptions, and product carts through authenticated chat journeys.
Escalate redness, swelling, or payment issues into tracked tickets with SLA timers so on-call dermatologists and ops teams stay aligned.
Enable staff and vendors to raise internal requests—device calibration, consumable restock, or housekeeping—via the same CSSE layer.
Automation Flow
Knowledge & Marketing Automation
House every protocol, do/dont checklist, contraindication note, and counselling script in a living knowledge base powering all channels.
Trigger remarketing journeys after consults: bridal bootcamp roadmap, hair regrowth boosters, anti-ageing membership upgrades, or seasonal facials.
Auto-distribute content by persona—students, newlyweds, working professionals, or senior citizens—with proof-backed claims and local testimonials.
Coordinate influencer, micro-event, and referral drives with automated lead capture, coupon assignment, and redemption tracking.
Run dormant-patient reactivation with personalised recalls for maintenance peels, sunscreen refills, or annual review consults.
Sync campaign insights with CRM and BI tools so marketing, KM, and sales teams see what storylines win in Tier-2 cities.
Automation Flow
Voice of Customer & Experience Intelligence
Launch post-consult and post-procedure surveys via WhatsApp/SMS within hours to capture comfort, pain level, staff courtesy, and trust signals.
Segment satisfaction results by treatment type, dermatologist, device, and clinic to identify training or asset needs quickly.
Capture NPS plus qualitative voice notes for premium members and escalate detractors into recovery workflows automatically.
Collect retail skincare, cosmeceutical, and supplement feedback to refine upsell scripts and supply chain planning.
Use QR codes at reception, laser rooms, and pharmacy desks so patients can flag wait times or billing issues in seconds.
Pipe structured VoC data into dashboards that correlate satisfaction with revenue, membership renewals, and review generation.
Automation Flow
End-to-End Workflow Automation for Clinics
Lead → consult → treatment plan → consent → payment → procedure → follow-up → review workflows with full audit trails.
Ticketing for clinical, facilities, device OEM, and finance issues with SLA tiers, escalation rules, and automated status broadcasts.
Inventory prompts for injectables, serums, disposables, and machine consumables so purchasing can act before shortages hit schedules.
Multi-clinic roster coordination: dermatologist availability, counsellor shifts, and visiting surgeon calendars inside one command center.
Recall workflows for maintenance peels, booster sessions, and package renewals, each tied to channel-specific nudges.
APIs plug into EMR, PMS, invoicing, and payment gateways without forcing a rip-and-replace of existing clinic software.
Stakeholder outcomes
Benefits Across Clinic Leaders & Teams
Owners, dermatologists, counsellors, patients, and IT see measurable gains.
Clinical Directors & Owners
- See real-time funnels from enquiry to procedure across every Tier-2 branch without chasing reports.
- Balance capacity by surfacing device idle time, counsellor load, and high-risk tickets on one dashboard.
- Use VoC + financial signals to double down on the most profitable memberships and campaigns.
Dermatologists & Aesthetic Doctors
- Walk into consults with structured pre-read: medical history, photos, consent status, and budget approvals.
- Automated reminders ensure pre-care, post-care, and prescription clarifications land with the patient instantly.
- Ticketing and escalation keep adverse reactions visible early so doctors respond before issues spread online.
Front Desk, Counselors & Sales Teams
- Unified task lists show who needs a quote, trial booking, EMI form, or membership renewal today.
- Auto-generated scripts, KM cards, and offers reduce training time for new hires by weeks.
- Conversational CSSE frees teams from repetitive “price + availability” questions so they focus on conversions.
Marketing, KM & Operations Teams
- Launch segmented WhatsApp + email journeys backed by verified protocols and outcomes.
- Compare campaign ROI down to treatment, city, and creator to pick the next growth bet with confidence.
- Reuse the same knowledge base to train staff, feed CSSE answers, and keep compliance docs current.
Patients & Members
- Self-service clarity on pricing, prep, downtime, and results builds trust before they step into the clinic.
- Instant support for attendance, billing, or reaction queries reduces anxiety and improves retention.
- Structured recalls and loyalty nudges help them stay on track with maintenance plans and retail refills.
IT & Digital Transformation
- API-first architecture slots into existing EMR/PMS stacks without double data entry.
- Role-based controls and audit trails keep PHI access auditable for compliance and accreditation.
- Cloud-native deployment scales across franchised clinics, pop-ups, and corporate tie-ups effortlessly.
Deployment fit
Capabilities for Every Skin & Aesthetic Setup
Independent dermatologists to fast-growing medspa networks.
Single-Specialist Skin Clinics
Digitize lead capture, consultation prep, and follow-ups for independent dermatologists who want enterprise-grade assist without extra headcount.
Tier-2 & Tier-3 Aesthetic Chains
Bring discipline to multi-location front desks with shared knowledge, SOP-driven sales flows, and consolidated reporting.
Medspa & Cosmetic Dermatology Centers
Coordinate luxury experiences—signature facials, injectables, memberships—across counsellors, spa managers, and visiting experts.
Laser & Hair Regrowth Clinics
Keep device schedules full, push preventive maintenance tickets, and send protocol reminders tied to each laser platform.
Hospital Dermatology Departments
Layer conversational AI and ticketing on top of hospital EMR, bringing agility to marketing, triage, and post-care journeys.
Wellness & Preventive Care Brands
Link skin, nutrition, and wellness programs with a shared CSSE + KM backbone for hybrid online/offline cohorts.
Proof of impact
Real Skin Clinic Leaders on Measurable CX Change
Dermatology & Aesthetic Clinics Gain Control with Converiqo
44%
Faster consult-to-procedure conversions
68%
Drop in unattended patient chats
37%
Improvement in recall adherence
52%
Increase in counsellor productivity
Customer voice
“Converiqo runs our enquiry desk, post-care recalls, and ticketing across four Tier-2 clinics. Counselors finally have context when they call, dermatologists see escalations instantly, and our membership renewals are up 31% in one quarter.”
Dr. Kavya Menon, Medical Director, Rejuva Skin Studio
Need-to-know
Frequently Asked Questions
Answers for skin clinic owners, dermatologists, and operations teams.
How can agentic AI streamline operations for skin clinics?
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Agentic AI automates enquiry handling, schedules appointments, and organizes treatment information. It helps dermatology clinics improve conversion rates, reduce manual follow-ups, and deliver more consistent communication across consultations and cosmetic procedures.
What challenges do skin clinics face operationally today?
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Skin clinics often struggle with high enquiry volumes, treatment clarification, appointment rescheduling, and managing patient expectations. Automation centralizes these tasks, reducing confusion and improving overall experience for aesthetic and medical dermatology patients.
Can automation improve patient onboarding for dermatology services?
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Yes. Automation provides clear pre-care instructions, organizes treatment details, and triggers reminders. It helps clinics offer smoother onboarding for procedures like laser, acne programs, peels, and anti-aging treatments.
How does AI enhance patient communication in skin clinics?
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AI ensures patients receive timely updates, preparation guidance, and aftercare instructions. It reduces repetitive questions, improves transparency, and helps dermatologists maintain a consistent and professional communication experience.
What KPIs should dermatology clinics track using automation?
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Key KPIs include enquiry conversion, appointment adherence, treatment plan completion, ticket resolution time, and feedback scores. Platforms like Converiqo help clinics analyze and improve these metrics effectively.
How does Converiqo's Lead Engine increase patient conversions?
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Converiqo's Lead Engine captures enquiries for acne care, laser treatments, hair PRP, peels, and cosmetic services. It qualifies leads, assigns them quickly, and supports structured follow-ups to maximize appointment conversions.
How does Converiqo's CSSE improve patient self-service options?
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Converiqo's Customer Self-Service lets patients view treatment FAQs, pricing guidance, clinic timings, dermatologist profiles, and pre-post care instructions. It reduces administrative pressure and brings more clarity to the patient journey.
Why use Converiqo's Ticketing System for dermatology issues?
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Converiqo's Ticketing System organizes concerns related to reactions, follow-up queries, billing issues, and scheduling conflicts. It ensures concerns are handled quickly and professionally by the appropriate clinic teams.
How does Converiqo's marketing module support treatment sales?
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Converiqo's Marketing Module automates seasonal skin-care campaigns, package promotions, and reactivation flows. It helps clinics boost treatment adoption and encourages patients to return for ongoing or complementary cosmetic services.
How does Converiqo's Knowledge and Feedback improve service quality?
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Knowledge Management ensures updated treatment protocols, SOPs, and dermatologist guidance. Combined with the Feedback Module, skin clinics gain insights into patient satisfaction and can continuously refine treatment delivery and communication.
Clinic readiness
Ready to Automate Leads, Post-Care & Patient Support?
Plug Converiqo into your skin clinic stack to orchestrate consultations, procedures, membership journeys, and daily ticketing—without ripping out existing EMR.