Agentic AI for Property Maintenance
Automate AMC queries, service scheduling, technician allocation and client updates so teams deliver faster, cleaner and more reliable maintenance.
Pressure points
Key challenges for property maintenance teams
Automation reduces delays, missed visits and repeated calls.
High inbound service volume
Many small repairs and emergencies create large ticket volumes that overwhelm coordination teams during peak hours.
Technician routing and ETA uncertainty
Manual routing leads to longer travel, missed visits, and unclear arrival times for clients and supervisors.
Inconsistent job capture and scope
Unstructured requests cause scope creep, wrong spare parts, and repeated site visits.
SLA and escalation tracking
Without automated SLAs and escalations, urgent jobs slip and client satisfaction drops.
Preventive maintenance gaps
Missed preventive schedules lead to breakdowns that could have been avoided with recurring workflows.
High support load from owners and tenants
Frequent status calls, payment queries, and follow-ups waste staff time and reduce responsiveness.
How Converiqo transforms maintenance operations
Agentic workflows unify service intake, dispatch, on-site execution and contract renewal so teams and clients stay aligned.
Service intake to job card
Structured intake transforms calls and messages into validated job cards with priority, asset context and spare estimates.
Automated dispatch and routing
Agentic flows match technicians by skill and proximity, dispatching with ETA and route optimization.
Inspection and closure with evidence
Mobile job cards capture photos, checklists, signed closure and parts used for audit-ready records.
Contract and AMC lifecycle
Recurring preventive tasks, renewals and upsell signals surface automatically to protect revenue and reduce churn.
Core module
Lead capture to booked jobs automated and prioritized
Capture enquiries, qualify leads and convert AMC opportunities with minimal manual work.
Automation Flow
Sales and Lead Engine
Capture enquiries from website, resident apps, WhatsApp, call centers and brokers with automatic channel tagging.
Auto-qualify leads by urgency, asset type and contract status so teams prioritise urgent breakdowns.
Instant calendar booking for service windows with calendar sync and technician availability checks.
Proposal and AMC draft generation with scope, milestone billing and follow-up templates ready for e-sign.
Automated follow-up sequences for pending approvals, renewals and unconverted AMC proposals.
Lead dashboards with pipeline stages, conversion signals and revenue opportunity tagging.
Automation Flow
Customer Self-Service
Customer portal and chat widget for booking slots, FAQ, contract details and service history.
Live status updates: request received, technician assigned, ETA, on-site and job closed.
Document access for invoices, AMC agreements, warranties and inspection reports.
Self-scheduling and preferred technician selection where applicable.
Automated ETA notifications and change alerts via WhatsApp and email.
Payments and receipts: customers can pay invoices and get automated receipts and reconciliation notes.
Automation Flow
Ticketing System
Omni-channel ticket capture with categorization: electrical, plumbing, HVAC, civil or soft services.
SLA rules, priority mapping and auto-escalation paths for missed SLAs.
Ticket ownership routing to teams, supervisors or external vendors based on skill and contract.
Linked parts requisition and spare-part reservation with vendor suggestions.
Status timeline and audit trail for each ticket with attachments and timestamps.
Integration with billing for job-based invoicing and warranty adjustments.
Automation Flow
Field Service Management
Geo-aware dispatch with optimized routing and travel time estimates.
Mobile-first job cards with checklists, time logs, parts usage and photo capture.
Technician time tracking, attendance and productivity reporting.
Reschedule, reassign and remote approval flows from supervisors.
Spare parts consumption logs and workshop coordination for repairs needing shop work.
Signed closure with customer acknowledgment and automated invoice generation.
Automation Flow
Workflow Automation
Approval flows for additional scope, material changes and client sign-offs.
Preventive maintenance templates generating recurring jobs by asset and meter readings.
Conditional steps for spare approvals, vendor involvement and supervisor checks.
Pre-built templates for common workflows: plumbing repair, AC servicing, electrical safety checks.
Automated SLA-driven reminders and escalation to avoid overdue jobs.
Integration hooks for CAFM, ERP and accounting systems for seamless data sync.
Automation Flow
Feedback & Survey
Automated feedback collection after each job via WhatsApp, SMS or email.
Structured surveys: job quality, timeliness, technician behavior and overall satisfaction.
NPS and CSAT collection tied to technician, site and contract for actionable insights.
Open-text analysis with sentiment scoring and keyword extraction.
Feedback-triggered workflows: negative answers create recovery tickets automatically.
Periodic contract-level surveys at renewal to drive upsell and churn prevention.
Stakeholder outcomes
Benefits across operations & teams
From property owners to technicians, everyone benefits from clearer jobs and faster resolution.
Property Owners & Societies
- Transparent ETA and job status for faster trust building with residents.
- Consistent preventive maintenance reduces asset downtime and costs.
- Easier contract renewals with timely reminders and performance metrics.
Operations Managers
- Real-time visibility into job queues, SLA health and technician utilization.
- Less firefighting thanks to automated escalations and preventive schedules.
- Standardized job capture reduces rework and surprise costs.
Technicians & Workshop Teams
- Clear mobile job cards with parts lists and checklists to complete jobs first time.
- Optimized routing and fewer wasted trips improve daily throughput.
- Digital sign-off and parts logs simplify workshop coordination.
Customer Support
- Self-service resolves routine queries and reduces repeat calls.
- Ticket-linked session details make dispute handling faster.
- Automated updates keep customers informed and calm.
Finance & Billing
- Job-linked invoicing and part-cost tracking simplify reconciliation.
- Automated reminders reduce late payments and improve cash flow.
- Revenue signals for AMC upsells and contract profitability.
Vendors & Contractors
- Clear task assignments with scope and delivery timelines.
- Invoice and GRN workflows reduce reconciliation friction.
- Performance tracking enables better partner selection.
Proof of impact
Property maintenance teams on measurable change
Maintenance runs smoother with Converiqo
32%
Faster SLA compliance
2.6x
Faster dispatch
Customer voice
“Converiqo helped us reduce mean time to repair by giving technicians the right data on the first visit. Uptime improved and residents are happier.”
Anita Rao, Head of Operations, GreenCharge Networks
Need-to-know
Frequently Asked Questions
Answers for operations teams, supervisors and property owners.
How can agentic AI support property maintenance companies?
+
Agentic AI automates service enquiries, organizes repair schedules and streamlines communication. It helps maintenance teams handle plumbing, electrical, HVAC and civil tasks while giving clients faster updates.
What challenges do property maintenance businesses face daily?
+
Businesses deal with service delays, unclear job status, technician coordination and repeated client queries. Automation centralizes information and improves visibility across ongoing repairs and scheduled maintenance.
Can automation improve maintenance resolution and SLA performance?
+
Yes. Automation standardizes task assignment, sends reminders and logs technician updates. It reduces idle time and improves SLA compliance across residential communities, office parks and commercial sites.
How does AI improve transparency for maintenance clients?
+
AI shares real time updates on technician arrival, job progress, material needs and completion status. It reduces frustration and helps clients monitor service quality more reliably.
What KPIs should property maintenance companies track digitally?
+
Important KPIs include resolution time, technician efficiency, repeat requests, job completion accuracy and satisfaction scores. Platforms like Converiqo help teams monitor and improve these metrics.
How does Converiqo’s Lead Engine improve AMC sales?
+
Converiqo’s Sales / Lead Engine captures enquiries for repairs, AMC packages, inspections and emergency visits. It tags urgency and category to help teams prioritise and convert more maintenance requests.
How does Converiqo’s CSSE simplify property service requests?
+
Converiqo’s Customer Self-Service allows clients to book services, check technician ETA, view FAQs and track request status. It reduces repeated calls and makes the service experience more transparent.
Why should maintenance firms use Converiqo’s Ticketing System?
+
Converiqo’s Ticketing System manages repair complaints, follow-up tasks, unresolved issues and material delays. It maintains accountability and ensures quicker resolution across all teams.
How does Converiqo’s Field Service Management help technicians?
+
Converiqo’s Field Service Management assigns jobs, tracks technician routes, logs updates and records completion details. It improves coordination and boosts service accuracy across multiple sites.
How do Converiqo’s workflows and feedback improve operations?
+
Workflow Automation standardizes inspection steps, repair procedures and closure approvals. Combined with feedback surveys, Converiqo helps maintenance teams refine service quality and client satisfaction.
Maintenance excellence
Ready to automate service intake, dispatch and repairs?
Plug Converiqo into your maintenance operations to streamline requests, dispatch technicians faster and deliver measurable SLA improvements.