AI Agents for Physiotherapy Operations
Converiqo automates patient enquiries, session scheduling, treatment plans, home exercises, follow-ups, and service requests so physiotherapy centers deliver better recovery outcomes with less administrative load.
Pressure points
Key Challenges for Physiotherapy Centers
Automation transforms session management, patient communication, and treatment coordination.
Fragmented Patient Enquiries & Session Scheduling
Patients reach out via phone, WhatsApp, walk-ins, referral doctors, and insurance partners leading to missed sessions, manual coordination, and inconsistent experience.
Manual Session Booking & Follow-Up Handling
Front-desk teams juggle session scheduling, reminders, reschedules, therapy plan updates, and home exercise follow-ups manually, slowing down daily operations.
Overloaded Staff with Repetitive Patient Queries
Repeated questions about therapist availability, session fees, treatment plans, home exercises, and recovery progress consume staff time that should be spent on patient care.
Limited Visibility Into Treatment Workflows
Physiotherapy center leaders lack a unified dashboard for enquiry volume, session attendance, treatment adherence, and recovery outcomes making it hard to identify bottlenecks or improve care quality.
Inconsistent Patient Communication & Exercise Adherence
Different teams handle session reminders, exercise instructions, and progress updates using disconnected tools, resulting in missed sessions and lower treatment adherence.
Feedback & Complaint Management Gaps
Physiotherapy centers struggle to capture patient feedback post-session, route escalations, and close the loop on service issues impacting reputation and patient retention.
How Converiqo Transforms Physiotherapy Operations
Automation + AI synchronize every step from patient enquiry to full recovery.
AI-Powered Patient Lead & Session Automation
Automate patient enquiry capture, session booking, therapist matching, and treatment plan management reducing enquiry-to-session turnaround from days to hours.
Always-On Patient Service & Treatment Coordination
AI assistant resolves FAQs, shares exercise programs, routes service tickets, and updates care teams across WhatsApp, phone, web, and in-clinic screens.
Unified Physiotherapy Communication Layer
One assistant orchestrates patient updates, therapist notifications, and session reminders across evaluations, treatment plans, home exercises, and billing workflows.
Core module
Patient Enquiry & Session Booking Automation
Automated enquiry capture, evaluation routing, therapist matching, and session scheduling workflows for physiotherapy centers.
Automation Flow
Automated Lead Capture & Therapist Matching
Capture patient enquiries from phone, WhatsApp, website, walk-ins, referral doctors, and insurance partners automatically.
Auto-classify leads by condition (sports injury, post-op rehab, chronic pain, neuro rehab), therapist specialty, urgency, and insurance type to route them intelligently.
AI profiling enriches leads with demographics, injury history, treatment goals, preferred slots, insurance details, and predicted treatment value.
Automated follow-ups, session reminders, waitlist nudges, and reactivation workflows based on patient context and recovery journey.
Front-desk and therapy teams get instant allocation, therapist utilization dashboards, and conversion tracking across specialties and locations.
Integrations with EMR/HIS ensure seamless handoff from enquiry to evaluation to treatment plan creation with full audit trails.
Proposal workflows generate treatment plans, package options, and pricing estimates automatically based on condition and assessment findings.
Renewal workflows identify patients nearing completion, suggest package extensions, and trigger reactivation campaigns for lapsed patients.
Automation Flow
Customer Self-Service (CSSE)
Patients check therapist availability, session status, treatment plan progress, home exercise programs, and billing history via WhatsApp, web widget, or phone.
AI assistant answers physiotherapy FAQs instantly: "Which therapist specializes in sports injuries?", "What should I bring for my first session?", "How many sessions will I need?", "Is my insurance accepted?".
Automated responses cover session fees, treatment packages, home visit options, exercise video access, recovery timelines, and billing queries.
Enable patients to book, reschedule, or cancel sessions, request exercise program updates, download treatment summaries, and raise service requests through conversational interfaces.
Push contextual education, pre-session prep instructions, exercise reminders, and recovery progress updates based on condition, treatment plan, and session history.
Handle service requests home visit scheduling, equipment queries, billing clarifications, complaints with automatic ticket creation, escalation, and SLA monitoring.
Self-service portal lets patients view their treatment plan, track progress, access exercise videos, and communicate with therapists without calling the center.
Automation Flow
Ticketing System
Convert every patient query, billing request, equipment issue, home visit scheduling, or treatment escalation into a traceable ticket with ownership, SLA, and reminders.
Route tickets automatically to front office, therapists, billing, insurance, facilities, or admin based on category and priority.
Link tickets to patient records, sessions, treatment plans, and billing events for complete context before teams respond.
Enable patients to raise service requests via WhatsApp, SMS, or web widget while receiving live status updates and resolution summaries.
Embed treatment protocols, SOPs, and escalation matrices to ensure compliance and faster resolution of quality incidents or patient concerns.
Dashboards highlight bottlenecks, SLA breaches, and recurring issues so administrators can improve staffing, therapist allocation, or operational processes.
Track session-related tickets such as rescheduling requests, exercise program questions, pain management concerns, and equipment needs with automatic assignment to appropriate therapists.
Automation Flow
Marketing Automation
Automated omnichannel journeys for session reminders, missed-call callbacks, post-session follow-ups, treatment plan reviews, and reactivation campaigns for lapsed patients.
Personalized rehab content based on condition (sports injury, post-op, chronic pain), treatment stage, age group, and recovery goals to improve adherence and trust.
Trigger-based workflows: session scheduled → send prep instructions, exercise program updated → notify patient, treatment milestone reached → schedule review, package expiring → offer renewal.
Multi-touch nurture sequences for new patients, post-surgical rehab cases, chronic pain management, sports injury recovery, and wellness program subscribers.
Campaign analytics, consent tracking, and opt-out management ensure compliance with healthcare communication policies and patient preferences.
Integration with CRM, EMR/HIS, and marketing automation platforms keeps communication consistent and data-driven across all patient touchpoints.
Reactivation campaigns target patients who haven't completed their treatment plan or haven't visited in 30+ days with personalized recovery-focused messaging.
Automation Flow
Knowledge Management (KM)
Centralize SOPs, treatment protocols, exercise libraries, insurance matrices, therapist rosters, equipment manuals, and patient education material accessible via AI assistant.
Auto-generate summaries from evaluation notes, treatment plans, and session outcomes that staff can reuse in approved patient communication.
Digitize onboarding for new therapists, assistants, and front-desk teams with guided flows, treatment protocol training, and certification tracking.
Maintain condition-wise FAQs (sports injuries, post-op rehab, chronic pain, neuro rehab), treatment bundles, pricing, and package inclusions so teams respond consistently across locations.
Enable therapists to search historic cases, evidence-based protocols, exercise programs, and treatment pathways in seconds without leaving the workflow.
Version control and access governance ensure compliance with clinical quality standards, treatment guidelines, and audit readiness.
Exercise program library stores video instructions, PDF guides, and adherence tracking protocols for common conditions and treatment phases.
Automation Flow
Voice of Customer (VoC) & Feedback
Trigger post-session surveys automatically via WhatsApp, SMS, or email within hours of therapy session completion to capture real-time patient experience.
Deploy QR/Tablet feedback flows in waiting areas, treatment rooms, and billing counters to capture sentiment across the patient journey.
Send contextual surveys for session experience, therapist interaction, treatment effectiveness, exercise program clarity, and overall recovery progress.
Collect structured feedback on therapist quality, treatment outcomes, facility cleanliness, billing clarity, and overall NPS with configurable question banks.
Automatically categorize sentiment, route escalations to center heads, trigger recovery workflows for negative feedback, and log compliance-ready evidence.
Visualize trends by therapist, condition type, treatment phase, and time-of-day with benchmarking against SLAs for continuous improvement.
Track treatment adherence feedback, exercise program effectiveness, and recovery milestone satisfaction to improve care quality and patient outcomes.
Automation Flow
End-to-End Workflow Automation for Physiotherapy Centers
Patient journey automation: enquiry → evaluation → treatment plan → session scheduling → therapy → home exercises → progress tracking → discharge → follow-up.
Treatment coordination workflows: therapist assigns exercises → program delivery → adherence tracking → progress review → plan adjustment → patient notification.
Session operations workflows: therapist rosters → slot release → waitlist → room allocation → equipment setup → session documentation → billing.
Package and billing workflows: eligibility check → treatment estimate → package selection → invoice → receipt → outstanding reminders with audit-ready documentation.
Rehab program workflows: sports injury, post-op, chronic pain, neuro rehab, cardiac rehab, and pediatric programs with structured protocols, exercise libraries, and adherence nudges.
Visual builder to configure condition-specific SOPs, treatment protocols, and escalation rules without replacing existing EMR/HIS systems.
Stakeholder outcomes
Benefits Across Physiotherapy Leadership & Care Teams
Everyone from owners to patients benefits from automated sessions, treatment coordination, and service workflows.
Physiotherapy Center Owners & Directors
- Visibility into enquiries, sessions, treatment plans, and revenues across therapists and locations in real time.
- Automated workflows reduce dependency on manual coordination, lowering operating costs without compromising care quality.
- Audit-ready logs, consent tracking, and compliance workflows make accreditation and insurer audits easier.
Physiotherapists & Clinical Leads
- Balanced schedules, better-prepared patients, and automated exercise program delivery improve treatment quality.
- Automated follow-ups and exercise reminders reduce no-shows and increase treatment adherence for better recovery outcomes.
- Quick access to treatment protocols, exercise libraries, and patient communication templates saves valuable clinical time.
Front Office & Operations Teams
- Self-service journeys handle routine queries so staff focus on high-touch situations and in-center experience.
- Centralized ticketing and dashboards keep everyone aligned on SLAs, escalations, and resource allocation.
- Pre-built workflows shorten onboarding time for new staff and ensure consistent service delivery across all locations.
Therapy Assistants & Support Staff
- Integrated task lists, reminders, and escalations keep care teams in sync with therapists and front office.
- Automated exercise program sharing and adherence tracking reduce follow-up calls and paperwork.
- Reduced walk-in chaos thanks to proactive communication about session schedules, prep instructions, and treatment progress.
Patients & Caregivers
- 24/7 access to sessions, treatment plans, exercise programs, bills, and recovery progress through preferred channels.
- Consistent, proactive communication builds trust and improves adherence to treatment plans and home exercises.
- Quicker resolution of service issues and transparent escalation paths improve satisfaction and recovery outcomes.
IT & Digital Transformation Teams
- API-first architecture integrates with EMR/HIS, CRM, and billing systems without disrupting existing stack.
- Modular deployment enables rapid pilots per location or specialty with centralized governance.
- Detailed logs and monitoring simplify security audits, uptime tracking, and vendor management.
Deployment fit
Capabilities for Every Physiotherapy Center Type
From specialized rehab centers to multi-location networks.
Sports Injury & Musculoskeletal Rehab Centers
Specialized centers for athletes and active individuals automate session scheduling, exercise programs, and recovery tracking without extra staff overhead.
Post-Surgical & Orthopedic Rehab Centers
Coordinate multi-therapist schedules, treatment protocols, home visits, and progress monitoring on one command center with unified insights.
Neuro Rehab & Stroke Rehab Centers
Digitize evaluation workflows, treatment plan delivery, exercise adherence tracking, and caregiver communication with automated handoffs between teams.
Cardiac & Pulmonary Rehab Centers
Manage structured rehab programs, exercise protocols, vital sign tracking, and patient education with automated reminders and progress dashboards.
Pediatric Physiotherapy Clinics
Coordinate child-friendly sessions, parent communication, developmental tracking, and home exercise programs with automated engagement workflows.
Home Physiotherapy Providers
Run home visit scheduling, therapist routing, equipment logistics, and remote monitoring on one platform with integrated coordination and billing.
Proof of impact
Real Physiotherapy Center Leaders on Measurable Impact
Physiotherapy Centers Run Smoother on Converiqo
48%
Faster enquiry-to-session conversions
62%
Reduction in manual patient query handling
4.2x
Improvement in treatment adherence
45%
Increase in staff productivity
Customer voice
“Converiqo handles 80% of our patient enquiries, session scheduling, and exercise program queries across WhatsApp and phone. Our front office finally has breathing room, and session attendance improved by 35%. Therapists love that patients arrive prepared and exercise reminders go out automatically.”
Dr. Priya Sharma, Director, Active Rehab Physiotherapy Center
Need-to-know
Frequently Asked Questions
Answers for physiotherapy center owners, directors, and operations teams.
How can agentic AI support physiotherapy center operations?
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Agentic AI automates enquiry handling, organizes appointment scheduling, and improves communication. It helps physiotherapy centers reduce manual follow-ups, manage multiple therapists efficiently, and deliver smoother experiences across rehab and recovery programs.
What operational challenges do physiotherapy centers commonly face?
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Centers struggle with managing patient enquiries, coordinating therapist availability, handling rescheduling requests, and tracking treatment plans. Automation centralizes these workflows and reduces confusion for both patients and support teams.
Can automation improve treatment continuity for physio patients?
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Yes. Automation ensures timely follow-ups, session reminders, and progression updates. It helps patients stay consistent with their recovery plan and reduces no-shows, improving overall treatment outcomes and clinic productivity.
How does AI enhance patient experience in physiotherapy?
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AI provides clear visibility into schedules, treatment FAQs, and therapist information. It reduces repetitive queries, builds trust, and ensures patients experience a more organized journey from first enquiry to full recovery.
What KPIs should physio centers measure with automation?
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Key KPIs include lead-to-appointment conversion, session attendance rate, treatment adherence, ticket resolution time, and patient satisfaction. Platforms like Converiqo help physio centers track these metrics and improve recovery success rates.
How does Converiqo's Lead Engine improve patient conversions?
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Converiqo's Lead Engine captures physiotherapy enquiries, evaluates urgency, and routes them to the right therapist or coordinator. It increases appointment conversions by ensuring quick and structured follow-ups for pain, injury, and rehab-related cases.
How does Converiqo's CSSE support patient convenience?
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Converiqo's Customer Self-Service lets patients view schedules, treatment options, therapist profiles, and recovery FAQs instantly. It reduces administrative load and improves clarity for new and ongoing physiotherapy patients.
Why use Converiqo's Ticketing System in physiotherapy centers?
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Converiqo's Ticketing System organizes patient concerns, billing queries, and rescheduling requests. It prevents confusion, assigns clear responsibility, and ensures concerns are resolved quickly and professionally across support teams.
How does Converiqo's marketing module grow physiotherapy bookings?
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Converiqo's Marketing Module automates follow-ups, rehab-focused campaigns, exercise reminders, and reactivation flows. It supports long-term engagement and helps physio centers convert more trial enquiries into regular patients.
How does Converiqo's Feedback and Knowledge Management improve care quality?
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The Feedback Module captures patient ratings on therapists, recovery progress, and overall experience. Combined with Knowledge Management, centers can standardize treatment protocols, ensure updated guidance, and maintain high-quality rehab outcomes.
Physiotherapy excellence
Ready to Automate Sessions & Patient Communication?
Plug Converiqo into your physiotherapy operations to streamline sessions, treatment plans, home exercises, and multi-location coordination without overhauling your EMR.