AI-Powered Prescription Management & Patient Engagement for Pharmacies
Converiqo automates prescription processing, medication availability queries, order management, delivery coordination, and patient communication so pharmacies deliver exceptional healthcare experiences and improve medication adherence.
Pressure points
Key Challenges for Pharmacies & Retail Chemists
Automation transforms prescription management, patient communication, and operational efficiency.
Fragmented Patient & Prescription Communication
Patients reach out via WhatsApp, phone, walk-ins, online portals, and delivery apps leading to missed prescription requests, delayed medication availability checks, and inconsistent service quality.
Manual Prescription Processing & Order Management
Pharmacy staff spend hours answering medication availability queries, processing prescriptions, checking stock, generating bills, and coordinating deliveries manually, slowing down order fulfillment.
Patient Query & Order Status Overload
Repeated questions about medicine availability, prescription validity, order status, delivery times, pricing, and store timings consume staff time that could be spent on patient care and inventory management.
Prescription & Order Tracking Chaos
Prescription requests, refill orders, and medication enquiries from multiple channels get lost in notebooks and spreadsheets, with no automated follow-up, refill reminders, or order tracking.
Repeat Prescription & Adherence Gaps
Pharmacies struggle to track chronic medication refills, send medication reminders, manage prescription schedules, and ensure patient adherence to treatment plans.
Inventory & Expiry Management Challenges
Manual stock checking, expiry tracking, and medication substitution requests create delays and increase risk of expired inventory or stock-outs affecting patient care.
How Converiqo Transforms Pharmacy Operations
Automation + AI synchronize every step from prescription intake to medication delivery to patient adherence.
AI-Powered Prescription & Order Management Automation
Automate prescription intake, medication availability checks, order processing, refill reminders, and delivery coordination reducing prescription fulfillment time from hours to minutes.
Intelligent Patient Query & Order Status Automation
AI assistant answers patient questions about medicine availability, prescription validity, order status, delivery times, pricing, and store timings 24/7 across all channels.
Unified Multi-Channel Patient Communication
One AI assistant handles WhatsApp, phone, website widget, walk-ins, and online portals ensuring no prescription request or patient query goes unanswered, ever.
Core module
Lead Generation & Sales Automation
Automated prescription intake, medication enquiry handling, and order processing workflows.
Automation Flow
Automated Prescription & Order Processing
Capture prescription requests and medication enquiries from your website, WhatsApp, phone, walk-ins, online portals, and delivery apps automatically.
Auto-classify leads by category: Prescription Order, OTC Medication Request, Chronic Refill, Corporate Account, Insurance/TPA Order, Home Delivery Request, and Emergency Medication.
AI profiling enriches leads with patient medication history, prescription patterns, chronic condition tracking, insurance eligibility, and predicted order value.
Automated follow-ups, prescription verification workflows, medication availability updates, and order confirmation based on prescription validity and stock availability.
Pharmacy sales teams get instant lead allocation, prescription processing dashboards, conversion tracking, and revenue pipeline visibility.
Integration with POS, pharmacy management systems, and inventory ensures seamless handoff from enquiry to prescription verification to medication dispensing to delivery, with full activity tracking.
Automation Flow
Customer Self-Service Portal & Prescription Query Automation
Patients check prescription status, medication availability, order delivery times, refill schedules, and account balances via WhatsApp, website widget, SMS, or phone.
AI assistant answers pharmacy queries instantly: "Do you have Paracetamol 500mg?", "Is my prescription ready?", "When will my order be delivered?", "What are your store timings?", "Can I get a refill?".
Automated responses for common queries: medicine availability, prescription validity, pricing, delivery charges, store locations, insurance eligibility, and order tracking.
Enable patients to upload prescriptions, check medication availability, place orders, request refills, modify delivery addresses, and track order status through conversational interfaces.
Provide real-time information on medication stock, generic alternatives, expiry dates, prescription refill reminders, loyalty program benefits, and health tips.
Handle service requests prescription clarifications, medication substitutions, delivery address updates, billing inquiries, complaints with automatic ticket creation and SLA tracking.
Automation Flow
Marketing Automation & Patient Journey Orchestration
Automated SMS and WhatsApp campaigns for medication refill reminders, prescription renewal alerts, health tips, wellness promotions, and loyalty program benefits based on patient profile and medication history.
Personalized content delivery based on patient conditions, prescription patterns, medication adherence, and past engagement with the pharmacy.
Trigger-based workflows: chronic medication refill reminders, prescription expiry alerts, seasonal health campaigns, preventive care suggestions, and wellness program notifications.
Multi-touch nurture sequences for patients at different stages new patients, chronic medication users, one-time purchasers, and loyal customers.
A/B testing and analytics for campaign performance, medication adherence rates, refill conversion rates, delivery opt-ins, and ROI measurement.
Integration with pharmacy management systems and POS ensures consistent messaging and data-driven personalization across all patient touchpoints.
Automation Flow
Feedback & Survey (VoC) Automation
Trigger post-prescription surveys automatically via WhatsApp, SMS, or email within hours of medication delivery or pickup to capture fresh service feedback.
Deploy QR code-based instant feedback forms at pharmacy counters and delivery packages for real-time service experience and medication satisfaction capture.
Send contextual surveys after specific events: prescription fulfillment, chronic medication refills, home delivery completion, and health consultation services.
Collect structured feedback on medication availability, prescription processing time, staff helpfulness, delivery experience, pricing transparency, and NPS with anonymous or identified modes.
Automatically categorize sentiment, route critical medication or service issues, trigger recovery journeys, and identify opportunities for service improvement and patient care enhancement.
Visualize results in real-time dashboards and export data into pharmacy management systems, CRM, and analytics stacks for deeper insights into patient satisfaction and service quality.
Automation Flow
End-to-End Workflow Automation for Pharmacy Operations
Automated patient engagement workflows: prescription intake → medication availability check → prescription verification → billing → dispensing → delivery → refill reminder → adherence follow-up.
Prescription management workflows: prescription upload → doctor/clinic verification → stock check → generic alternative suggestions → billing → insurance/TPA processing → dispensing → delivery tracking.
Chronic medication and refill workflows: prescription expiry alert → refill request → stock availability → order confirmation → dispensing → delivery → adherence reminder → next refill scheduling.
Patient retention and adherence workflows: medication reminders → refill prompts → prescription renewal alerts → health tips → wellness program notifications → feedback requests → loyalty rewards.
Integration with pharmacy management systems, POS, inventory systems, delivery platforms, and insurance/TPA portals ensures seamless data flow and process automation across the pharmacy value chain.
Customizable workflow builder allows pharmacies to create condition-specific processes, medication-specific workflows, and service models for unique business requirements.
Automation Flow
Service Ticketing & Issue Resolution Automation
Internal ticketing for pharmacy operations: inventory discrepancies, stock-out alerts, prescription clarifications, billing issues, delivery coordination, and supplier management requests.
External ticketing for patient complaints: medication unavailability, prescription delays, billing errors, delivery issues, medication quality concerns, and service feedback.
Automated ticket creation from patient queries, prescription issues, delivery problems, and service complaints across all communication channels.
SLA-driven resolution ensures accountability with priority-based routing for urgent prescription requests, medication availability issues, and delivery problems.
Ticket escalation workflows route complex prescription clarifications to pharmacists, billing disputes to accounts, and delivery issues to logistics teams automatically.
Complete audit trail of all tickets, resolutions, and patient interactions provides traceable evidence and improves service quality tracking.
Stakeholder outcomes
Benefits Across Pharmacy Leadership & Teams
Everyone from owners to patients benefits from automated prescription management, patient engagement, and operations.
Pharmacy Owners & Directors
- Focus on patient care and business growth instead of routine prescription queries and administrative tasks.
- Faster prescription-to-dispensing conversion and reduced medication availability check time improves patient satisfaction and revenue.
- Automated prescription and order handling frees up 35-40 hours per week for strategic planning, inventory management, and patient care.
Pharmacists & Front-of-Store Teams
- Streamlined prescription management and order processing workflows reduce administrative overhead by 85% and eliminate manual errors.
- Centralized patient communication ensures consistent service quality and faster response times across all channels.
- Automated medication availability checks, refill reminders, and patient follow-ups improve medication adherence and patient satisfaction.
Pharmacy Staff & Delivery Teams
- Automated prescription processing and delivery coordination workflows reduce administrative burden and allow more time for patient care.
- Real-time prescription status and medication availability handling ensures staff can focus on accurate dispensing and patient counseling.
- Integration with inventory, billing, and delivery systems ensures seamless prescription execution and resource management.
Marketing & Operations Teams
- Automated medication adherence and retention campaigns improve patient lifetime value and repeat prescription rates.
- Complete audit trail of all patient interactions, prescriptions, and feedback simplifies reporting and regulatory compliance.
- Real-time dashboards provide visibility into prescription volumes, popular medications, patient preferences, and campaign performance across all channels.
Patients
- 24/7 access to medication availability, prescription status, order tracking, and store timings via preferred communication channels.
- Faster response times and consistent service quality improve patient satisfaction and healthcare experience.
- Proactive medication reminders, refill alerts, and personalized health tips enhance adherence and strengthen trust in pharmacy services.
Technology & IT Teams
- API-first architecture enables seamless integration with existing pharmacy management systems, POS, delivery apps, and inventory platforms.
- Centralized platform reduces system complexity and maintenance overhead compared to multiple point solutions.
- Scalable infrastructure supports business growth without proportional increase in IT resources.
Deployment fit
Capabilities for Every Pharmacy & Retail Chemist Setup
From neighbourhood pharmacies to multi-location chains.
Retail & Neighbourhood Pharmacies
Retail pharmacies benefit from automated prescription management, medication availability checks, order processing, and patient communication without complex infrastructure.
Online & Omni-Channel Pharmacies
Online pharmacies get unified prescription intake, medication order management, and standardized patient experience across all channels and delivery modes.
Hospital & Clinic Pharmacies
Hospital pharmacies leverage AI automation to handle high-volume prescriptions, medication queries, insurance processing, and patient support at scale.
Pharmacy Chains & Franchises
Pharmacy chains use automated workflows for centralized prescription management, inventory coordination, multi-location operations, and consistent patient experience.
Specialty & Chronic Care Pharmacies
Specialty pharmacies (oncology, diabetes, cardiac care) use automated workflows to manage complex prescriptions, medication adherence, refill reminders, and patient education.
Corporate & Insurance Network Pharmacies
Corporate pharmacies utilize automation for employee health programs, insurance/TPA processing, bulk medication orders, and corporate account management.
Proof of impact
Real Pharmacy Leaders on Measurable Patient Experience Change
Pharmacies & Retail Chemists Run Smoother on Converiqo
72%
Faster prescription and order processing
85%
Reduction in medication query processing time
6.1x
Improvement in patient query response times
68%
Increase in pharmacy staff productivity
Customer voice
“Converiqo transformed our pharmacy operations. The AI assistant handles 94% of routine patient queries and prescription availability checks, freeing up our pharmacists to focus on patient care and medication counseling. Prescription processing time dropped from 2 hours to 15 minutes, and our prescription-to-dispensing conversion rate improved by 72%.”
Dr. Rajesh Kumar, Owner, HealthCare Pharmacy & Medical Store
Need-to-know
Frequently Asked Questions
Answers for pharmacy owners, managers, and operations teams.
How can agentic AI improve pharmacy operations?
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Agentic AI automates enquiries, organizes refill requests, and speeds coordination across stock, billing, and delivery. Pharmacies run more efficiently while maintaining accuracy for retail and bulk orders.
What challenges do pharmacies face in daily workflows?
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Teams juggle stock updates, bulk coordination, delayed responses, and manual follow-ups. Automation centralizes these tasks, reduces miscommunication, and keeps counters, delivery teams, and managers in sync.
Can automation improve bulk and corporate order handling?
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Yes. Automated flows manage large-volume requests, confirm stock availability, and trigger fast approvals. Pharmacies process clinic, corporate, and institutional orders faster with fewer manual steps.
How does AI enhance customer experience in pharmacies?
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AI sends clear updates on availability, delivery timelines, dosages, and order status. It reduces uncertainty, lowers call volume, and improves service for walk-in and online customers alike.
What KPIs should pharmacies track using automation?
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Monitor order processing time, stock accuracy, ticket resolution speed, customer satisfaction, and refill retention. Converiqo surfaces these KPIs so teams can improve performance across outlets.
How does Converiqo’s Lead Engine support pharmacy sales?
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The Lead Engine captures bulk, corporate, and recurring enquiries, qualifies requirements, and routes leads to the right team. Faster follow-ups drive more high-volume and recurring B2B sales.
How does Converiqo’s CSSE improve customer self-service?
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Customer Self-Service lets customers check availability, upload prescriptions, track orders, and read medicine FAQs. It shrinks manual calls and delivers a seamless digital experience for repeat and emergency needs.
Why should pharmacies use Converiqo’s Ticketing System?
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Ticketing organizes order delays, wrong items, missing stock, and billing concerns. Clear ownership and SLA tracking ensure support and delivery teams resolve issues quickly.
How does Converiqo’s Workflow Automation optimize operations?
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Workflow Automation links stock checks, order placement, and delivery dispatch. It reduces manual errors, accelerates fulfillment, and keeps journeys consistent for retail and home-delivery customers.
How does Converiqo’s Marketing and Feedback improve service?
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Marketing sends refill reminders, health campaigns, and reactivation flows while Feedback captures ratings on delivery, accuracy, and support. Together they help pharmacies deliver a reliable experience.
Pharmacy excellence
Ready to Automate Patient Engagement & Operations?
Plug Converiqo into your pharmacy operations to streamline prescription management, patient engagement, and multi-location coordination.