Agentic AI Orchestration
for Pathology Labs
Automate test bookings, home sample logistics, and report delivery so your laboratory can scale with precision and speed.
58%
faster turnaround
72%
less manual booking
4.3x
home sample SLA
What is AI for labs?
Autonomous workflows that handle test queries, home collection scheduling, and LIMS-integrated report tracking.
How does it help ops?
Reduces coordination calls by 70% by providing patients and doctors with self-service status and report access.
What are the outcomes?
Fewer missed collections, faster report issuance, and a significant reduction in contact center overhead.
Lab Automation Scope
From sample pickup to final report release.
Booking & Home Collection
Manage home collection requests, technician routing, and patient reminders with AI-driven scheduling.
- Smart technician routing
- Booking queue management
- Automated prep instructions
LIMS & Tracking
Connect to your Lab Information Management System for real-time sample tracking and TAT monitoring.
- Accessioning status sync
- Real-time TAT alerts
- Phlebotomy kit tracking
Patient Engagement
AI assistants handle test FAQs, pricing, report delivery, and billing queries across WhatsApp and web.
- 24/7 report downloads
- Pricing & preparation FAQs
- Abnormal value alerts
Institutional & Partner Care
Provide B2B partners, hospitals, and doctors with dedicated self-service tools for their patients.
- Doctor portal automation
- B2B billing reconciliation
- Referral TAT monitoring
Diagnostic Command Center
A single AI layer to orchestrate your entire testing lifecycle.
LIMS Agnostic
Integrates with your existing lab software to push and pull data without workflow disruption.
Logistics Precision
Synchronize technician arrival with patient availability and sample stability windows.
QA & Compliance
Digital audit trails for every patient interaction and report release milestone.
Lab Challenges We Solve
Eliminating the friction in sample collection and reporting.
Scattered Enquiries
Test queries from WhatsApp, calls, and portals lead to missed bookings and duplicate entry.
Manual Collection Ops
Coordinating phlebotomist rosters and routes over spreadsheets causes SLA breaches.
Report Tracking Gaps
Status updates are often trapped in LIMS, leaving front-desk staff unable to answer queries.
Logistics Idle Time
Phlebotomists spend too much time in traffic or waiting for pickups due to unoptimized manual routing.
Sample Stability Risk
Delayed manual tracking of samples from field to lab leads to cold-chain breaches and rejected samples.
Revenue Leakage
Uncollected home collection fees and manual billing errors lead to significant monthly revenue loss.
Efficiency That Matters
How lab automation impacts your bottom line.
Faster TAT
Synchronized workflows reduce sample-to-report time by up to 58%.
Optimal Logistics
Reduction in technician idle time and optimized routes lower collection costs per sample.
Increased Throughput
Automated booking and self-service allow the lab to handle 4x more volume without extra staff.
Pathology Automation Modules
Powerful tools for every stage of diagnostics.
Booking & Growth Engine
Capture enquiries for routine tests, health packages, and corporate camps.
Proactively share preparation notes (fasting, meds) based on test selections.
Automate pricing quotes and payment link delivery for faster confirmation.
Schedule home sample collections with live phlebotomist availability.
Nurture leads from website, WhatsApp, and aggregator integrations.
Track campaign ROI per test category and geography.
Sample & Logistics Sync
Assign collection tasks to the nearest technician via AI routing.
Push phlebotomy checklists and patient location updates to staff apps.
Surface kit requirements and consumable levels based on daily bookings.
Monitor sample transit times and temperature/stability milestones.
Trigger pickup alerts for hospital and satellite center samples.
Communicate delays or reschedule requests to patients automatically.
Reporting & CSSE
Trigger report release notifications via WhatsApp, email, and SMS.
Enable patients to download historical reports and bills 24/7.
Auto-flag abnormal results for immediate review or doctor escalation.
Resolve FAQ queries about test ranges, doctor consults, and refunds.
Provide doctors with a consolidated view of their patients’ TAT and results.
Collect and analyze patient feedback to identify quality issues early.
Outcomes Across the Diagnostics Lab
Enhancing the experience for everyone involved.
Lab Owners & CEOs
- Centralized visibility into city-level performance.
- Scalable infrastructure with lower fixed costs.
- Data to optimize test menu and pricing strategies.
Operations Managers
- Automated phlebotomist rostering and dispatch.
- Real-time alerts for TAT or logistical bottlenecks.
- Reduced daily firefighting on status queries.
Admin, HR & Finance
- Faster reconciliation of home-collection fees.
- Self-service HR tools for field phlebotomists.
- Structured billing logs and audit-ready data.
Technicians & Front-desk
- Clear daily run sheets and kit checklists.
- Less time spent on phone queries and coordination.
- Faster resolution of ticketed quality issues.
Patients & Doctors
- Instant access to reports and test information.
- Predictable home collection arrival times.
- Clearer communication on report turnaround.
Logistics & Supply Partners
- Lower overhead in sample transport coordination.
- Real-time tracking of consumables and kit levels.
- Predictive alerts for reorder from central stores.
Diagnostics Facility Coverage
Configurable for diverse lab models.
Main Reference Labs
Orchestrate high-volume processing and satellite center logistics.
Satellite/Collection Centers
Standardize patient intake and sample prep across outlets.
Hospital-Attached Labs
Sync diagnostics with IPD admissions and clinical care plans.
Mobile Testing Vans
Track field operations and location-based collection camps.
Leaders on measurable change
72%
Booking automation
58%
Faster TAT
4.3x
Home sample SLA
92%
Patient satisfaction
“Moving our home collection and report delivery to Converiqo has slashed our contact center calls by half. Patients love the WhatsApp-first experience for everything from pricing to report downloads.”
Dr. Mihir Patel
Founder, Zenith Diagnostics
Frequently Asked Questions
Answers for leaders and ops heads.
Converiqo.ai connects patients, phlebotomists, and lab teams via automated workflows. Tasks move through structured workflows instead of scattered chats, ensuring faster home collection and report delivery.
Once the lab doctor authorizes a report in your LIMS, Converiqo detects the change and automatically pushes the report and notification to the patient via WhatsApp or Email.
Yes, our agentic AI can share test pricing, collect dietary requirements, and send payment links to confirm the booking in one seamless conversation.
Absolutely. The system assigns phlebotomists based on location, availability, and real-time traffic to ensure they arrive within the patient's chosen time slot with the right kit.
By automating 80% of routine status queries (like "Where is my report?"), your team can focus on complex cases and higher-value patient counseling.
Yes. Referring physicians can securely request and access patient reports or test history via authenticated chat commands, reducing phone-tag with the lab.
Leaders receive live dashboards showing city-level TAT, home-collection SLAs, patient conversion rates, and volume trends across all satellite units.
Phlebotomists manage their schedules and leave via the Employee Self-Service (ESS) portal, ensuring critical collection slots are always covered.
We use banking-grade encryption and secure access protocols to ensure that all patient reports and personally identifiably information (PII) remain strictly confidential.
Converiqo layers on top of your current LIMS via API or background sync, enabling automation without needing to replace your core lab software.
Ready to Scale Lab Operations?
Join the leading diagnostic networks using Converiqo to orchestrate care.