Redefine Your
Fintech Ops with
Automate loan inquiries, KYC collection, and repayment alerts while keeping your existing core banking (CBS) and credit rating systems intact.
₹25L+
Ops Savings
3x
Faster KYC
99%
Legal Compliance
What is AI for NBFCs?
Agentic AI that handles loan inquiries, KYC document collection, repayment status, and customer support 24/7.
How it helps you?
It eliminates lead-leaking in sales, automates KYC reminders, and manages repayment alerts, reclaiming 75% of administrative bandwidth.
Strategic Outcomes?
Up to 50% higher credit utilization, optimized collection cycles, and a professional digital brand for your institution.
How Converiqo is Used in NBFC Operations
Transform your financial company into a modern, automated lending hub with seamless agentic workflows.
Loan Inquiry & Triage
Capture applicant data and eligibility documents automatically via WhatsApp.
- Identify loan amount, purpose, and income via AI qualifying bot
- Deliver professional digital loan brochures and rate cards instantly 24/7
- Auto-reply to loan inquiries across LinkedIn and Facebook Ads
KYC & Credit Logistics
Manage document handovers and verification with total precision.
- Instant secure links for Aadhaar, PAN, and Bank Statement uploads
- AI-driven reminders for applicants about missing docs or signature steps
- Record document reception and verification status directly onto the CRM log
Repayment & Collection
Manage EMI alerts and recovery tracking automatically.
- Borrowers receive automated "Payment Due" and "Grace Period" alerts via WhatsApp
- Self-service repayment status and NOC requests via professional AI chat
- Identify "at-risk" borrowers via automated behavior tracking alerts
Support & Grievance
Automate customer support and audit compliance.
- Professional digital ticketing for customer complaints with 1-click resolution
- Automated delivery of account statements and balance certificates via chat
- Real-time dashboard for active loans and institution-wide CIBIL health
Why Institutions Choose a Unified BOT Platform
Leading finance brands select Converiqo for comprehensive automation that builds trust and efficiency.
Unified Borrower Context
One cohesive record for every borrower, from credit score to payment history.
Regulatory Integrity
Ensuring 100% adherence to RBI protocols and digital consent schedules.
Premium Brand Voice
Build an elite institution with instant, sharp responses to loan inquiries.
Admin Bandwidth
Recover up to 75% of administrative time, allowing focus on actual credit risk.
Digital Excellence
Provide an elite digital experience that justifies premium interest rates.
Scalable Institution
Adopt agentic AI that scales from a local MFI to a global financial conglomerate.
Real Problems NBFCs Face Every Day
Frontline operational friction that hinders your institution's growth and reputation.
Lead Leakage
Loan inquiries from digital ads get buried, losing crores in potential disbursement.
KYC Delay Fatigue
Staff spend hours manually chasing borrowers for missing PAN or Income docs.
Support Overhead
High volume of "Send my statement" or "What is my EMI?" calls in the call center.
Collection Friction
Late payments due to missing reminders and awkward recovery phone calls.
Manual Statementing
Billing for multiple loan branches or cross-selling insurance is slow and prone to errors.
Audit Compliance
Missing out on digital trail of customer consent or grievance resolution logs.
How Converiqo Saves Your Institution Money
Measurable impacts on your financial bottom line and productivity.
AI Loan Officer
Handle inquiries and credit triage 24/7 without hiring extra staff. Save ₹20L+ annually.
Disbursement Speed
Increase loan kickoff speed by 40% through instant KYC collection and eligible checks.
Recovery Revenue
Reclaim "lost revenue" from late fees with automated tracking and soft recovery bot.
Everything Your Fintech Hub Needs, Automated
Seamless workflows designed to connect owners, managers, and borrowers.
Smart Support for Loan Queries
Borrowers get instant answers to "What is my current rate?" and "Send my NOC".
AI handles 80% of routine loan queries across WhatsApp and Web.
Reduce call center load by up to 70% within the first month.
Never lose a lead: Instant qualification and loan-product delivery 24/7.
Update your rate cards once; it reflects across all client channels instantly.
Professional, business-sharp tone for financial support 24/7.
Convert Intake into Disbursed Loans
Capture leads from social ads and mobile apps directly into a unified dashboard.
Automation screens for credit score, income, and purpose immediately.
Automated loan booking with instant digital T&C and KYC link sharing.
Nurture past borrowers with top-up loan offers and insurance cross-sells.
Secure processing fees via integrated payment links on WhatsApp.
Zero manual data entry from inquiry to underwriter assignment.
Streamline Portfolio Operations
Managers mark "KYC Verified"; borrowers get "Loan Approved" alerts via WhatsApp.
Automated repayment tracking and missing payment alerts for borrowers.
Record borrower T&Cs and digital signatures directly onto the institution digital profile.
Push electronic account statements and interest certificates automatically.
Identify "at-risk" portfolios via automated behavioral health alerts.
Recover 75% of administrative bandwidth for pure credit risk focus.
Elite Brand & Lasting Trust
Borrowers access history, certificates, and digital receipts via a professional bot.
Proactive updates about service milestones and festive offers build trust.
Ticketing system for borrower concerns ensures every issue is tracked to resolution.
Automated feedback pulses after every finish to monitor service quality.
Modern, secure way for brands and fans to interact with you on their terms.
Integrated referral programs that reward borrowers for inviting others.
Everyone Wins with Converiqo
Ecosystem benefits for every role in the financial industry.
NBFC Owners
- Grow your brand with a high-tech, business identity that borrowers value.
- Eliminate loan lead leakage and manual coordination across branches.
- Scale your network with standardized automated ops and audit controls.
Portfolio Managers
- Manage multiple loan products and repayment schedules without spreadsheet hell.
- Ensure 100% adherence to RBI T&Cs and legal posting schedules.
- Real-time insights to identify high-performing and at-risk borrowers.
Loan Officers
- Access borrower briefs and KYC links in seconds on your phone.
- Focus purely on credit risk while AI handles repetitive loan questions.
- Clear daily schedule ensures no disbursement commitment is missed.
Borrowers & Clients
- Total peace of mind with real-time disbursement alerts and file clarity.
- Self-service access to statements and NOCs 24/7 on WhatsApp.
- Modern way to pay and interact with the institution professionally.
Collection Agents
- Get clear direction on portfolio priority and recovery assignments.
- Automated repayment-completion alerts and borrower transparency.
- Professional digital workflow linked to the institution brand.
Audit & Legal Teams
- Centralized coordination with the loan team via unified dashboards.
- Automated status updates on KYC proofs and project progress.
- Better data transparency to coordinate with overall institutional timelines.
Capabilities for Every Financial Brand
Scalable deployment options for any size of financial business.
Independent MFIs
Professional-grade automation for local lenders to scale their brand.
Digital NBFCs
Coordinate multiple loan products and underwriter rosters with AI speed.
Gold Loan Hubs
Manage pawn tracking and interest calculations for metal assets.
Insurance Agencies
Manage policy renewals and claim support on-stream.
Cooperative Societies
Standardize brand voice and delivery standards across rural units.
Fintech Neo-Banks
Streamline credit intakes and asset delivery journey with AI speed.
Leaders on measurable change
₹25L+
Annual Admin Savings
50%
Disbursement Growth
99%
KYC Reliability
4.8x
Borrower Referrals
“Loan inquiries were taking up all our time. Now, Converiqo handles the KYC and repayments automatically. It has reclaimed our credit bandwidth and doubled our monthly disbursement.”
Prakash Iyer
Founder, CapitalLink NBFC
Frequently Asked Questions
Answers for leaders and ops heads.
Agentic AI automates loan enquiries, organizes borrower communication, and streamlines documentation workflows. It helps NBFCs reduce processing delays, improve clarity, and maintain consistent communication across personal loans, business loans, and EMI products.
NBFCs struggle with high enquiry volumes, document backlogs, delayed verifications, repeated customer queries, and fragmented communication. Automation brings structure and accelerates credit journeys across sourcing, underwriting, and customer service.
Yes. Automation standardizes document collection, follow-up reminders, status alerts, and approval workflows. It helps NBFCs move customers faster from application to disbursal, improving both efficiency and customer satisfaction.
AI provides real-time updates about application stages, required documents, eligibility checks, EMIs, and next steps. It significantly reduces customer anxiety and minimizes the need for repeated support interactions.
Key KPIs include enquiry-to-application conversion, document turnaround time, verification delays, disbursal speed, ticket resolution time, and customer satisfaction. Platforms like Converiqo help NBFCs monitor and optimize these metrics.
Converiqo Sales / Lead Engine captures leads from DSA networks, websites, walk-ins, and campaigns. It tags loan type, eligibility, and urgency - helping NBFC teams respond faster and convert more high-quality prospects.
Converiqo Customer Self-Service allows borrowers to check eligibility basics, upload documents, track loan status, and view FAQs anytime. It reduces support load and improves transparency across the lending cycle.
Converiqo Ticketing System handles issues like document mismatches, KYC queries, EMI disputes, and delay concerns. It ensures clear ownership, faster escalation handling, and reliable communication for customers.
Converiqo Contact Center Module manages inbound calls, voice queries, and WhatsApp support. It reduces missed enquiries and ensures consistent responses across loan enquiries, collections, and after-disbursal services.
Workflow Automation standardizes underwriting, document checks, and approval steps. With integrations and Converiqo Knowledge Management, NBFCs improve accuracy, reduce human errors, and deliver smoother, faster loan experiences.
Ready to Upgrade Your Financial Brand?
Join hundreds of elite institutions scaling with Converiqo.AI.