Agentic AI for SIP Acquisition, Investor Servicing & Compliance

Investors check SIP dates, folio balances, fund factsheets, and goal progress over WhatsApp, Telegram, website widgets, or email links.

Conversational flows answer FAQs: “When is my next SIP debit?”, “What’s the exit load?”, “How do I top up my existing SIP?”, “Share my capital gains statement.”

Self-serve document vault with downloadable statements, SOAs, capital gain reports, KYC acknowledgements, and FATCA receipts.

Guided workflows for bank change, nominee updates, address modifications, or switch requests with automated ticket creation.

Real-time alerts for SIP bounce, mandate expiry, pending e-signature, or compliance gaps with contextual guidance.

Progress tracker for onboarding steps: lead captured → KYC submitted → risk profile approved → mandate registered → first SIP executed.

Auto-create tickets for SIP issues, redemption delays, capital gains statements, bank change requests, and service complaints with priority tagging.

Route tickets to onboarding, advisory, compliance, or back-office teams with SLA clocks and escalation rules.

Provide status visibility to investors: received, assigned, in-progress, pending client input, resolved.

Knowledge-linked responses suggest template replies, regulatory disclosures, and supporting documents for each ticket type.

Integrate call notes, attachments, and approvals so every case has a single source of truth for audits.

Analytics on ticket volumes, resolution time, repeat issues, and advisor workload to drive staffing and automation decisions.

Single console for WhatsApp, email, website chat, telephony transcripts, and in-app messaging with unified investor profiles.

AI summarizes conversations, surfaces recent transactions, and recommends next best actions before advisors respond.

Click-to-call with automatic logging, call outcome tagging, and follow-up tasks pushed to advisors or RMs.

Queue management prioritizes SIP-related escalations, high AUM households, or compliance-sensitive cases.

Automated reminders nudge advisors when investors have pending approvals, rebalancing suggestions, or overdue reviews.

Quality assurance dashboards track response time, sentiment, and advisor adherence to compliance scripts.

Investor journey orchestration: lead captured → risk profiling → KYC → mandate setup → first SIP → periodic review.

Compliance gates ensure CKYC, PAN, FATCA, and consent forms are validated before progressing to transaction stages.

Drift detection triggers rebalancing workflows with pre-built advisory notes, approval capture, and execution tracking.

Escalation workflows for SIP bounce, delay in redemption payouts, or unresolved tickets, ensuring leadership visibility.

Automated reminders for annual reviews, goal realignment, ELSS campaign season, and retirement goal checkpoints.

Playbooks for corporate payroll SIPs, child education plans, HNI portfolio audits, and NFO campaigns.

Central library of scheme notes, AMFI disclosures, SEBI circulars, suitability templates, and advisory checklists searchable in seconds.

AI surfaces fund comparisons, historical performance, and risk metrics during conversations to support transparent advice.

Dynamic questionnaires capture risk appetite, time horizon, dependents, liquidity needs, and goal specifics with auto-generated PDF summaries.

Template generator produces investment proposals, goal tracking sheets, and communication logs auto-tagged to each folio.

Version control ensures only approved sales decks, campaign scripts, and compliance statements are used by teams.

Learning insights highlight which FAQs, policy notes, or training modules advisors access most often for upskilling.

Segmented campaigns for SIP top-ups, ELSS season, NFO launches, idle cash deployment, and referral drives across WhatsApp, email, and SMS.

Behavior-based triggers send nudges when investors skip SIPs, show low engagement, or cross asset allocation thresholds.

Dynamic content blocks personalize fund explainers, calculators, and recorded webinars based on risk profile and goals.

A/B tested drip sequences educate prospects on financial planning, compliance, and platform onboarding.

Campaign dashboards track open rates, CTA clicks, conversions, and incremental AUM attributed to each initiative.

API hooks sync investor segments with ad platforms, CRM, and webinar tools for cohesive GTM execution.

Trigger CSAT or NPS surveys after onboarding completion, advisory calls, or ticket closures to measure trust.

Goal-specific surveys capture sentiment about retirement plan clarity, child education roadmap, or tax-saving advice.

Voice-of-investor dashboards highlight recurring issues: documentation delays, unclear statements, or lack of proactive outreach.

Feedback loops auto-create tasks for advisors to call detractors or celebrate promoters with referral nudges.

Compliance teams receive alerts when feedback references mis-selling, disclosure confusion, or service lapses.

Benchmark satisfaction across advisors, branches, regions, and investor segments to prioritize coaching.

Plug into R&T platforms, registrar feeds, and transaction systems without replacing current infrastructure.

Bi-directional sync with CRM, portfolio reporting tools, accounting software, and compliance systems.

Webhook and API library for marketing automation, webinar tools, payment gateways, and e-sign providers.

Single sign-on and role-based controls ensure advisors, operations, and compliance teams access the right data sets.

Audit logs capture every payload exchange, ensuring traceability for regulators and internal reviews.

Pre-built connectors for WhatsApp Cloud API, email gateways, telephony providers, and document vaults.