Agentic AI for Device Sales, Repairs & Upgrade Journeys
Converiqo keeps enquiries, demos, finance approvals, service tickets, and campaigns in sync so customers experience fast, transparent support across every channel.
Pressure points
Daily Hurdles for Mobile Stores
Automation clears bottlenecks from enquiry to after sales care.
Device Discovery Overload
Shoppers request camera, battery, and offer comparisons across multiple brands while staff juggle floor traffic and online leads.
Fragmented Stock Visibility
Accessories, demo units, and fast-moving SKUs sit across stores, warehouses, and online marketplaces without a single view.
Repair and Warranty Backlogs
Warranty claims, repair tickets, and spare part requests get tracked manually leading to delays and unhappy customers.
Repetitive Status Queries
Customers repeatedly call for order confirmation, pickup reminders, and repair updates because communication is not automated.
Finance and KYC Complexity
EMI, trade-in, and buyback flows require documentation and vendor coordination which is error prone without guided workflows.
Campaign Noise Without Targeting
New launch blasts go to entire lists instead of segments, resulting in low conversions and fatigued subscribers.
How Converiqo Orchestrates Mobile Retail
Lead capture, repairs, upgrades, and campaigns run as one connected journey.
AI Powered Lead & Device Guidance
Capture enquiries, tag intent by model and budget, and serve curated comparisons instantly.
Unified Customer Self Service
Give customers 24x7 access to orders, repairs, warranty info, and pickup scheduling without waiting for store staff.
Service, Marketing & Knowledge Automation
Ticketing, campaigns, and SOP libraries keep sales, repairs, and partners aligned.
Core modules
Agentic Workflows for Mobile Retail
Six pillars cover sales, service, marketing, and knowledge operations.
Automation flow
Sales / Lead Engine
Capture enquiries from walk ins, WhatsApp, Facebook ads, marketplace chats, and website forms with automatic tagging.
Detect interest by brand, storage variant, accessory bundle, or EMI need to prioritize follow ups.
Share interactive comparison links, AR views, or short demo videos via WhatsApp or SMS within seconds.
Assign advisors or telecallers with SLA timers, nudges, and meeting reminders.
Track full journey from enquiry to demo, quote, finance approval, billing, and delivery.
Dashboards highlight conversion rates, dormant leads, top offers, and store wise performance.
Automation flow
Customer Self Service
Customers check repair status, delivery ETA, warranty expiry, and invoice copies on WhatsApp, web widget, or email links.
Self serve flows for pickup scheduling, SIM activation guidance, and trade-in eligibility checks.
Automated FAQs answer device specs, availability, EMI terms, and accessory compatibility.
Customers upload KYC documents, proof of purchase, or damage photos securely for review.
Payment and balance reminders are triggered automatically with digital receipts.
Real time alerts for device ready for pickup, courier dispatch, or spare part delays reduce inbound calls.
Automation flow
Ticketing System
Repair requests, warranty claims, device exchanges, and billing issues become structured tickets with owners.
Auto categorize tickets by issue type, urgency, brand, or location to route tasks to technicians or partner centers.
Attach diagnostics, photos, invoices, and parts approvals for full audit trails.
SLA timers, escalations, and spare part availability updates keep teams accountable.
Customers receive status notifications at each stage to maintain trust.
Analytics highlight recurring faults, vendor performance, and technician workloads.
Automation flow
Marketing Module
Segment customers by device owned, purchase date, warranty stage, or accessory gaps.
Automate launch campaigns, exchange programs, bundle offers, and festival deals per segment.
Trigger upgrade nudges when flagship launches or when EMIs near completion.
Cross sell accessories, protection plans, and extended warranties based on purchase history.
Measure open rates, store visits, online conversions, and service upsells per campaign.
Sync segments with ads, influencer lives, or marketplace promotions to boost reach.
Automation flow
Workflow Automation
Map intake to repair lifecycle: booking, diagnostics, estimate approval, spare ordering, repair, QA, dispatch.
Automate order fulfillment steps from payment to activation, courier, and proof of delivery.
Run trade-in and buyback workflows with valuation, inspection, approval, and payout tracking.
Integrate finance partners for EMI approvals, document collection, and reconciliation.
Alert teams when high demand SKUs fall below threshold or when demo units need refresh.
Connect POS, CRM, and service center tools through APIs so all stakeholders see the same status.
Automation flow
Knowledge Management
Central library of device specs, launch decks, financing policies, and SOP videos for store teams.
Searchable troubleshooting guides for common faults, error codes, and customer education tips.
Auto generated checklists for demo flow, activation, and repair QA to reduce human error.
Version control ensures advisors use latest pricing, offer sheets, and compliance scripts.
Contextual recommendations surface while staff chat with customers, speeding up responses.
Feedback loops show which articles or scripts need updates based on ticket tags.
Stakeholder impact
Benefits Across Mobile Retail Teams
Every function operates with clarity, KPIs, and automated guardrails.
Store Owners & Franchise Heads
- Live visibility into sales, service SLAs, inventory health, and campaign ROI across outlets.
- Reduced leakage on trade-ins, EMI documents, and warranty claims through structured workflows.
- Faster decision making with KPI dashboards covering conversion, ticket loads, and repeat visits.
Sales Advisors & Telecallers
- Complete context on customer preferences, offers shared, and pending tasks in one console.
- AI suggestions for cross sells, finance plans, and accessories during conversations.
- Automated reminders eliminate missed callbacks during peak launch periods.
Technicians & Service Centers
- Clear job cards with diagnostics, parts list, and promised dates reduce errors.
- Spare part alerts and vendor coordination are handled through structured tickets.
- Customers stay informed, reducing repeated follow ups to the service desk.
Marketing & CRM Teams
- Segment level insights drive targeted launches, upgrade drives, and accessory pushes.
- Omni-channel campaigns link to actual sales or repair conversions, proving ROI.
- Surveys and ticket tags surface content needs for future campaigns.
Operations & Finance
- Automated finance, billing, and vendor workflows reduce reconciliation time.
- Stock alerts and demand signals help plan procurement and demo rotations.
- Audit ready logs simplify OEM, distributor, and regulatory reviews.
Customers & Communities
- Instant answers on device status, EMI, or pickup reduce anxiety.
- Transparent repair and delivery updates build trust and referrals.
- Personalized upgrade journeys increase loyalty and lifetime value.
Deployment fit
Built for Every Mobile Retail Model
Scale from single flagship stores to national chains.
Multi-brand Smartphone Chains
Coordinate dozens of stores, warehouses, and service desks with unified workflows.
Brand Exclusive Experience Centers
Handle launch events, demos, activations, and member care with AI assistants.
Online-first Gadget Retailers
Sync marketplace orders, D2C sites, and service partners for consistent CX.
Repair & Refurbishment Networks
Standardize diagnostics, parts procurement, and buyback programs across hubs.
Rural & Tier 2 Mobile Stores
Offer digital self service, finance coordination, and remote support without extra staff.
Enterprise Device Programs
Manage corporate procurement, asset tracking, and employee service desks on one platform.
Proof of impact
Mobile Retailers See Visible Velocity
Sales and Service Move in Sync
39%
Lead-to-sale conversion uplift
3.6x
Faster repair communication
47%
Reduction in manual follow ups
31%
Increase in accessory attach rate
Customer voice
“Converiqo gave us one cockpit for sales, repairs, and marketing. Customers get device updates automatically and advisors always know the next best action.”
Karan Sethi, COO, NovaMobility Stores
Need to know
Frequently Asked Questions
Answering store owners, franchise heads, and service leads.
How can agentic AI support modern mobile stores?
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Agentic AI automates customer queries, organizes service tasks, and improves coordination across sales, accessories, repairs, and billing. It helps mobile stores manage high inquiry volumes and deliver faster, more consistent customer service.
What daily challenges do mobile stores commonly face?
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Mobile stores deal with repetitive product questions, warranty claims, repair follow ups, and unclear stock visibility. Automation reduces manual communication gaps and ensures smoother handling of pre-sales, after-sales, and service-related workflows.
Can automation improve sales and repair management processes?
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Yes. Automation categorizes inquiries, triggers reminders for pickups or repairs, and ensures timely updates for device status, warranty checks, or delivery. It streamlines both retail sales and after-sales servicing operations.
How does AI improve communication for mobile customers?
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AI sends automated updates for order confirmations, repair progress, pickup reminders, and service ticket movement. Customers receive transparent, timely communication without repeatedly contacting store staff for status checks.
What KPIs should mobile stores track using automation tools?
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Useful KPIs include lead-to-sale conversion rate, ticket resolution time, repair turnaround time, stock inquiry frequency, customer satisfaction score, and campaign response rates. These insights help stores refine both sales and service operations.
How does Converiqo’s Lead Engine improve mobile phone sales?
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The Lead Engine captures inquiries from walk-ins, social ads, WhatsApp, and websites. It tags interest in device models, budgets, and urgency, helping teams prioritize prospects and increase conversions for new devices and accessories.
How does Customer Self-Service benefit mobile store customers?
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Customer Self-Service lets customers check repair status, warranty details, delivery timelines, FAQs, and service policies anytime. It reduces store call volume and provides immediate clarity for common mobile-related concerns.
Why should mobile stores adopt Converiqo’s Ticketing System?
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The Ticketing System organizes repair requests, warranty issues, device exchanges, software concerns, and billing queries into structured tickets. It ensures clear ownership, faster resolution, and better coordination between technicians and support teams.
How does Converiqo’s Marketing Module boost customer engagement?
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The Marketing Module enables targeted campaigns for new launches, seasonal offers, upgrades, accessories, and service promotions. It segments customers by device history and preferences, increasing repeat purchases and store footfall.
How does workflow automation streamline store and repair operations?
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Workflow Automation standardizes repair intake, device diagnostics, approval steps, pickup alerts, and escalation paths. Combined with Knowledge Management and Feedback insights, it improves service quality and reduces repeated customer issues.
Mobile retail excellence
Ready to Automate Sales, Service & Upgrades?
Plug Converiqo into your mobile store stack to deliver consistent device guidance, repair updates, and upgrade journeys without adding headcount.