Agentic AI for Faster Borrower Onboarding, Smarter Field Operations, and Better Financial Inclusion
Converiqo automates borrower onboarding, repayment queries, and loan workflows so MFIs focus on financial inclusion, not manual coordination.
Operational friction
Microfinance Companies Need Automation Across Group Loans, Field Operations & EMI Cycles
Remove manual data collection, rural communication gaps, and field agent coordination challenges with a unified agentic workflow layer.
Manual Data Collection & Rural Communication Gaps
Field agents collect borrower data manually, leading to errors and delays. Rural communication gaps make it hard to reach borrowers for updates, reminders, and follow-ups.
KYC & Document Verification Delays
Collecting KYC documents, income proofs, and verification across rural and semi-urban areas causes avoidable delays. Manual follow-ups slow down loan disbursal cycles.
Group Loan Structure Complexity
Managing SHG/JLG groups, member onboarding, group formation, and coordination requires extensive manual effort. Field officers struggle to track group dynamics and member contributions.
Field Agent Coordination & Visibility
Leadership cannot view field agent activities, collection routes, borrower visits, and performance in real-time. Lack of visibility hurts operational efficiency and collection rates.
Repeated Borrower Questions & EMI Cycles
Borrowers repeatedly ask about documentation requirements, meeting schedules, repayment amounts, and loan status. Field staff spend too much time on routine queries instead of collections.
Compliance & Audit Trail Management
Regulatory compliance, audit trails, and documentation checks need precise tracking. Manual processes make it hard to maintain audit-ready records and meet compliance requirements.
Agentic AI Spine for Borrower Onboarding to Collection Microfinance Operations
AI-powered enquiry processing, field agent coordination, borrower communication, loan workflows, and collection management keep head office, branches, and field officers aligned.
Sales / Lead Engine
Capture, qualify, and route borrower enquiries from field campaigns, BC networks, community events, and self-registration with AI-powered intent scoring.
Customer Self-Service
Borrowers get instant answers on required documents, meeting dates, application status, repayment schedules, and FAQs via WhatsApp, SMS, or voice calls.
Field Service Management & Workflow Orchestration
Coordinate field agent visits, track collections, manage group meetings, and automate loan workflows from onboarding to disbursement with real-time visibility.
Core automation modules
One Stack for Leads, Self-Service, Field Operations, Marketing & VoC
Each module removes manual overhead so MFIs can onboard borrowers faster, coordinate field operations efficiently, and improve collection rates.
Automation Flow
Sales / Lead Engine – Borrower Enquiry Processing
Capture enquiries from field drives, community meetings, BC networks, NGOs, self-registration, and social channels with geography and product tagging.
AI-powered qualification by loan need, income level, group interest (SHG/JLG), urgency, and eligibility readiness.
Instant routing to field agents or branch managers with guided scripts, eligibility checklists, and automated follow-up reminders.
Trigger personalized nudges for document collection, group formation, meeting schedules, and KYC completion.
Track funnel velocity - enquiry, group formation, KYC, credit appraisal, sanction, disbursement - with SLA alerts and conversion analytics.
Surface high-potential borrowers to management with forecast-ready dashboards and field agent performance tracking.
Self-Service Flow
Customer Self-Service – Borrower Portal & Information
Borrowers check required documents, meeting dates, application status, repayment schedules, and FAQs via WhatsApp, SMS, or voice calls 24/7.
Self-service access to loan eligibility calculators, EMI calculators, and repayment schedules reduces dependency on field staff.
Secure document upload links collect KYC, income proofs, address proofs, and group formation documents without manual collection.
Automated reminders for missing documents, meeting attendance, and repayment due dates keep borrowers informed and engaged.
Multi-language responses on WhatsApp, SMS, and voice calls ensure clarity for borrowers in regional and remote areas.
Application status boards show enquiry, group formation, KYC, appraisal, sanction, and disbursement milestones with timestamps.
Service Flow
Ticketing System – Repayment & Documentation Issues
Log tickets for repayment disputes, documentation errors, delay concerns, field visit issues, and borrower grievances.
Auto-route to branch managers, credit teams, field agents, or compliance teams with SLA timers and priority-based assignment.
Allow borrowers, field agents, or internal teams to attach photos, documents, voice notes, or comments for context.
Escalate high-value loans or ageing tickets to regional managers and leadership with one-click summaries.
Track resolution reasons to identify process bottlenecks, training needs, or field coordination gaps.
Close tickets with automated satisfaction prompts and update borrower records and loan workflows automatically.
Automation Flow
Field Service Management – Field Agent Coordination
Assign field visits, collection routes, group meetings, and borrower verification tasks to field agents with route optimization.
Track field agent travel, location, visit completion, and time spent at each location for productivity monitoring.
Capture borrower documents, verification details, collection amounts, and meeting attendance directly in the field via mobile app.
Real-time visibility into field agent activities, collection progress, and borrower interactions helps supervisors intervene proactively.
Automated route planning and scheduling ensures field agents cover maximum borrowers efficiently with minimal travel time.
Performance dashboards show field agent productivity, collection rates, visit completion, and borrower satisfaction metrics.
Ops Flow
Workflow Automation – Loan Origination to Disbursement
Digitize checklists for borrower onboarding, group formation, KYC collection, credit appraisal, sanction, and disbursement.
Auto-trigger tasks when documents are uploaded, group is formed, credit is approved, or disbursement is scheduled.
Sync with existing LMS, CBS, core banking systems, and credit bureaus through APIs to reduce double-entry and ensure data consistency.
Surface daily workboards for field agents, branch managers, credit teams, and compliance officers with prioritized tasks.
Maintain audit-ready logs for regulator reviews, internal audits, and compliance inspections with complete data trails.
Link field agent incentives, collection targets, and performance metrics to workflow milestones automatically for accurate tracking.
Insight Flow
Knowledge Management – Product & Process Information
Centralized knowledge base stores loan products, eligibility criteria, documentation requirements, group formation guidelines, and repayment policies.
AI-powered search surfaces relevant product information during borrower interactions, reducing handle time and improving accuracy.
Version control ensures field agents always access the latest policies, procedures, and regulatory guidelines.
Knowledge analytics track which information is most accessed, gaps in coverage, and areas needing updates.
Auto-suggest knowledge articles based on borrower enquiry type, loan product interest, and geographic region to guide field agents.
Training workflows assign product knowledge to new field agents, track completion, and ensure consistent onboarding across branches.
Insight Flow
Feedback / Survey – Borrower Satisfaction & VoC
Collect feedback after loan disbursement, group meetings, field visits, and service interactions with automated CSAT and NPS surveys.
Multi-channel feedback capture via SMS, WhatsApp, voice calls, and in-person surveys ensures high response rates in rural areas.
Sentiment analysis identifies satisfied borrowers, detractors, and at-risk groups to trigger retention workflows and highlight success stories.
Borrower-level and group-level feedback aggregation shows satisfaction trends, common pain points, and improvement opportunities.
Automated reporting shares feedback insights with branch managers, field agents, and leadership for data-driven decisions.
Benchmark feedback scores across branches, field agents, and time periods to track performance improvements and identify training needs.
Growth Flow
Marketing Module – Outreach & Reminder Campaigns
Run outreach campaigns for new borrower acquisition with loan product highlights, eligibility information, and success stories.
Send repayment reminders, meeting notifications, document collection alerts, and renewal prompts tailored to borrower segments.
Automate reactivation journeys for dormant borrowers with time-bound offers, restructuring options, or re-engagement support.
Sync WhatsApp, SMS, and voice campaigns with borrower databases for consistent, personalized communication in regional languages.
Track campaign open rates, response rates, meeting attendance, and loan conversions to optimize outreach spend.
Segment campaigns by geography, loan product, repayment behavior, and borrower lifecycle stage for higher engagement and conversion.
Automation Flow
Contact Center Module – Omnichannel Borrower Support
Unified inbox for inbound calls, WhatsApp chats, SMS, and voice interactions with channel-agnostic routing to field agents or branch staff.
IVR routing and skill-based agent assignment ensure calls reach the right field agent or branch manager with borrower context pop-ups.
AI-powered responses to common queries: loan eligibility, documentation requirements, meeting schedules, repayment amounts, and application status.
Real-time queue monitoring and workload balancing help supervisors manage peak hours and reduce wait times for borrowers.
Integration with existing telephony systems and field agent mobile apps without forcing replacement of current infrastructure.
Performance dashboards show handle time, first-contact resolution, enquiry-to-disbursement conversion, and borrower satisfaction metrics.
Stakeholder outcomes
Benefits Across HQ, Branches, Field Ops, Collections & Borrowers
Lending, field service, and compliance teams share the same live journey data from enrolment to repayment.
MFI Leadership & Head Office
- Single view of borrower enquiries, group formations, loan disbursements, collections, and field agent activities across all branches.
- Real-time analytics with conversion rates, collection efficiency, field agent productivity, and portfolio health dashboards.
- Improved compliance posture with auditable workflows, complete data trails, and automated regulatory reporting.
Branch Managers & Credit Teams
- Automated workflows for borrower onboarding, group formation, credit appraisal, and disbursement reduce processing time.
- One console for borrower history, documents, tickets, approvals, and collection status boosts operational efficiency.
- Real-time visibility into field agent activities and collection progress enables proactive intervention and support.
Field Agents & BC Networks
- Mobile-ready workflows for field visits, document collection, verification, and collection tracking improve productivity.
- Automated route planning and task assignment ensure field agents cover maximum borrowers efficiently.
- Self-service dashboards show assigned tasks, collection targets, performance metrics, and incentive tracking.
Borrowers & SHG/JLG Groups
- Self-service access to loan information, meeting schedules, repayment details, and application status reduces dependency on field staff.
- Faster responses on documentation requirements, eligibility, and loan status build trust and improve borrower experience.
- Structured ticketing ensures every concern has ownership and a clear resolution path with timely updates.
Collections & Recovery Teams
- Route-level dashboards combine bucket position, promise-to-pay, and group attendance so high-risk cases surface instantly.
- Automated voice, WhatsApp, and agent reminders keep repayment discipline intact without manual spreadsheets.
- Digital receipts, geo-tagged visits, and escalation logs create transparent trails for auditors and regional managers.
Compliance, Audit & Impact Teams
- Policy deviations, exception approvals, and community impact notes live within each workflow for quick evidence packs.
- Automated MIS exports simplify regulator submissions, refinance reporting, and donor updates.
- Field activity, disbursement, and collection data syncs into impact dashboards so leadership can showcase outcomes credibly.
Deployment fit
Works for Every Microfinance Operation
From single-branch MFIs to multi-location NBFC-MFI networks.
NBFC-MFIs & Microfinance Institutions
Manage individual and group lending operations with field agent coordination, collection workflows, and compliance tracking.
Co-operative Credit Societies
Orchestrate member onboarding, loan origination, group formation, and repayment collection with structured workflows.
SHG & JLG Lending Programs
Streamline self-help group and joint liability group formation, member management, and group loan disbursement processes.
Business Correspondent Networks
Coordinate BC agent activities, borrower outreach, document collection, and last-mile financial inclusion operations.
Rural & Semi-Urban Microfinance Operations
Deliver financial services to underserved communities with field-based workflows and multi-channel communication.
Multi-Branch Microfinance Networks
Standardize processes, training, and performance tracking across distributed branches and field operations.
Proof of impact
MFIs Scale Better on Converiqo
35%
Faster borrower onboarding
40%
Collection efficiency improvement
28%
Documentation delays reduction
+0.6 NPS
Borrower satisfaction uplift
Customer voice
“Our microfinance operations now run on a single platform - from borrower enquiry to loan disbursement. Field agents know exactly what to do next, and leadership sees real-time collection metrics across all branches.”
Rajesh Kumar, CEO, Rural Finance Microfinance
“Field agent coordination, document collection, and borrower follow-ups were the hardest to track. Converiqo automated workflows, reminders, and field visit tracking - no more manual coordination headaches.”
Priya Sharma, Operations Head, Community Credit MFI
Need-to-know
Frequently Asked Questions
Answers for MFI leadership, branch managers, and field operations teams.
How can agentic AI support microfinance institutions today?
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Agentic AI automates borrower enquiries, organizes group loan communication, and supports field agent coordination. It helps MFIs deliver faster, more transparent lending services while reducing operational pressure and paperwork.
What challenges do microfinance companies face operationally?
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Microfinance firms struggle with manual data collection, rural communication gaps, verification delays, and repeated borrower questions. Automation solves these issues by centralizing processes and providing clearer, faster updates.
Can automation improve loan disbursal speed for microfinancing?
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Yes. Automation standardizes document collection, eligibility checks, and verification reminders. It reduces delays caused by manual follow-ups and accelerates disbursal cycles across individual and group lending models.
How does AI improve transparency for microfinance borrowers?
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AI ensures borrowers receive timely updates about documentation, approval status, meeting schedules, and repayment details. It builds trust in communities where communication delays often create confusion or fear.
Which KPIs should microfinance institutions track via automation?
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Key KPIs include borrower onboarding time, field agent productivity, collection success rate, ticket resolution time, and borrower satisfaction. Platforms like Converiqo help MFIs track these metrics consistently.
How does Converiqo's Lead Engine improve microfinance outreach?
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Converiqo's Sales / Lead Engine captures enquiries from field drives, community meetings, and social channels. It categorizes loan needs, tags urgency, and routes prospects to field agents for quicker conversion.
How does Converiqo's CSSE support borrower self-service?
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Converiqo's Customer Self-Service helps borrowers check required documents, meeting dates, application status, and FAQs. It reduces dependency on field staff and improves information accessibility in regional or remote areas.
Why should MFIs use Converiqo's Ticketing System?
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Converiqo's Ticketing System manages repayment disputes, documentation errors, delay concerns, and field issues. It assigns ownership and ensures structured resolution - critical for rural and semi-urban microfinance operations.
How does Converiqo's Field Service Management help field agents?
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Converiqo's Field Service Management assigns field visits, tracks travel, records verification details, and captures borrower documents. It boosts agent productivity and reduces operational leakage during fieldwork.
How do Converiqo's workflows and marketing improve microfinance efforts?
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Workflow Automation standardizes enrollment, meetings, and collection cycles. Converiqo's Marketing Module supports outreach campaigns, reminder flows, and renewal prompts, while feedback surveys help MFIs refine borrower experiences.
Microfinance excellence
Ready to Automate Every Loan Stage?
Plug Converiqo into your microfinance stack to orchestrate borrower onboarding, field operations, collections, and compliance from one secure platform.