Redefine Your
Agency with
Automate JLG group inquiries, member KYC collection, and doorstep repayment alerts while keeping your connection to the MFI branches and field officer logs intact.
₹10L+
Ops Savings
3x
Faster grouping
99%
Legal Compliance
What is AI for MFI Agents?
Agentic AI that handles JLG member inquiries, account documentation collection, center meeting logs, and customer support 24/7.
How it helps you?
It eliminates lead-leaking in the field, automates repayment nudges, and manages member alerts, reclaiming 75% of administrative bandwidth.
Strategic Outcomes?
Up to 50% higher credit penetration, optimized field agent schedules, and a professional digital brand for your agency.
How Converiqo is Used in Microfinance Agency
Transform your rural agency into a modern, automated financial hub with seamless agentic workflows.
JLG Intake & KYC Onboarding
Capture group member data and eligibility documents automatically via WhatsApp.
- Identify group type (Income generation, Home, Personal) and member count via AI bot
- Deliver professional digital MFI brochures and rate cards instantly 24/7
- Auto-reply to member inquiries across regional languages and local bots
Meeting & Group Logistics
Manage center meet-ups and member attendance with total precision.
- Instant secure links for Aadhaar, PAN, and Address proof uploads
- AI-driven reminders for members about missing signatures or re-KYC steps
- Record meeting logs and member participation status directly onto the CRM log
Repayment & Group Alerts
Manage collection nudges and group-leader alerts automatically.
- Members receive automated "Collection Day" and "Incentive Credited" alerts via WhatsApp
- Self-service balance inquiry and mini-ledger requests via professional AI chat
- Identify "high-performing" JLGs via automated group-activity health alerts
Support & Field Outreach
Automate member support and audit compliance.
- Professional digital ticketing for member complaints with 1-click resolution
- Automated delivery of account passbooks and tax certificates via chat
- Real-time dashboard for active memberships and agency-wide social impact health
Why Agents Choose a Unified BOT Platform
Leading field brands select Converiqo for comprehensive automation that builds trust and efficiency.
Unified Member Context
One cohesive record for every member, from JLG history to family tree profiles.
Regulatory Integrity
Ensuring 100% adherence to JLG/RBI protocols and digital consent schedules.
Premium Brand Voice
Build an elite agency with instant, sharp responses to account inquiries.
Field Bandwidth
Recover up to 75% of administrative time, allowing focus on actual community impact.
Digital Excellence
Provide an elite digital experience that justifies institutional credibility.
Scalable Agency
Adopt agentic AI that scales from a local SHG to a regional microfinance network.
Real Problems MFI Agents Face Every Day
Frontline operational friction that hinders your agency's growth and reputation.
Member Leakage
Group inquiries from local outreach get buried, losing crores in potential disbursement.
KYC Delay Fatigue
Staff spend hours manually chasing members for missing PAN or Address docs.
Support Overhead
High volume of "What is my balance?" or "Center time?" calls in the field.
Collection Friction
Missed payments due to lack of reminders leading to group disharmony.
Manual Reporting
Billing for thousands of member incentives is slow and prone to errors.
Audit Compliance
Missing out on digital trail of group consent or field visit verification logs.
How Converiqo Saves Your Agency Money
Measurable impacts on your financial bottom line and productivity.
AI Field Assistant
Handle inquiries and group triage 24/7 without hiring extra staff. Save ₹10L+ annually.
Grouping Speed
Increase group kickoff speed by 40% through instant KYC collection and eligible checks.
Incentive Recovery
Reclaim "lost revenue" from default JLGs with automated tracking and soft recovery bot.
Everything Your Field Hub Needs, Automated
Seamless workflows designed to connect owners, managers, and members.
Smart Support for Member Queries
Members get instant answers to "What is the center meeting time?" and "Send my mini-ledger".
AI handles 80% of routine agency queries across WhatsApp and regional bots.
Reduce coordinator response time from days to seconds within the first week.
Never lose a lead: Instant qualification and group-product delivery 24/7.
Update your center rules once; it reflects across all member channels instantly.
Professional, business-sharp tone for rural support 24/7.
Convert Intake into Disbursed Groups
Capture leads from local ads and mobile apps directly into a unified dashboard.
Automation screens for member group, income, and purpose immediately.
Automated group booking with instant digital T&C and KYC link sharing.
Nurture past members with new loan offers and livelihood cross-sells.
Secure processing fees via integrated payment links on WhatsApp.
Zero manual data entry from inquiry to field officer assignment.
Streamline Portfolio Operations
Officers mark "KYC Verified"; members get "Group Active" alerts via WhatsApp.
Automated mature-JLG tracking and missing payment alerts for members.
Record member T&Cs and digital signatures directly onto the agency digital profile.
Push electronic account passbooks and tax certificates automatically.
Identify "at-risk" members via automated group-activity health alerts.
Recover 75% of administrative bandwidth for pure community focus.
Elite Brand & Lasting Trust
Members access history, certificates, and digital receipts via a professional bot.
Proactive updates about agency milestones and festive offers build trust.
Ticketing system for member concerns ensures every issue is tracked to resolution.
Automated feedback pulses after every finish to monitor service quality.
Modern, secure way for brands and fans to interact with you on their terms.
Integrated referral programs that reward members for inviting neighbors.
Everyone Wins with Converiqo
Ecosystem benefits for every role in the microfinance agency industry.
Agency Owners
- Grow your brand with a high-tech, business identity that members value.
- Eliminate group lead leakage and manual coordination across rural units.
- Scale your network with standardized automated ops and audit controls.
District Managers
- Manage multiple agent rosters and center schedules without spreadsheet hell.
- Ensure 100% adherence to MFI/RBI T&Cs and legal posting schedules.
- Real-time insights to identify high-performing and at-risk agents.
Field Agents
- Access member briefs and KYC links in seconds on your phone.
- Focus purely on community service while AI handles repetitive account questions.
- Clear daily schedule ensures no meeting commitment is missed.
Members & JLG Leaders
- Total peace of mind with real-time disbursement alerts and meeting clarity.
- Self-service access to passbooks and NOCs 24/7 on WhatsApp.
- Modern way to pay and interact with the agency professionally.
Regional MFI Branches
- Get clear direction on group priority and lead assignments.
- Automated account-completion alerts and member transparency.
- Professional digital workflow linked to the agency brand.
Audit & Social Teams
- Centralized coordination with the agent team via unified dashboards.
- Automated status updates on KYC proofs and project progress.
- Better data transparency to coordinate with overall institutional timelines.
Capabilities for Every Field Brand
Scalable deployment options for any size of MFI agency business.
Local SHG Groups
Professional-grade automation for local societies to scale their membership.
Regional MFI Agencies
Coordinate multiple groups and loan products with AI speed.
Rural Loan Hubs
Manage crop loans and livelihood products for farming members.
State-Level Outreach
Manage nationwide member support and digital transformation on-stream.
Women Societies
Standardize brand voice and delivery standards across local units.
Neo-Field Agencies
Streamline digital intakes and asset delivery journey with AI speed.
Leaders on measurable change
₹10L+
Annual Admin Savings
50%
Member Growth
99%
KYC Reliability
4.8x
Member Referrals
“Member inquiries were taking up all our field time. Now, Converiqo handles the KYC and group status automatically. It has reclaimed our agent bandwidth and doubled our monthly disbursement.”
Lakshmi Bai
Founder, Grameen Shakti Agency
Frequently Asked Questions
Answers for leaders and ops heads.
Agentic AI automates rural lead generation by capturing enquiries from local mobile landing pages and field SMS. It pre-qualifies potential borrowers based on group (SHG/JLG) eligibility and location, ensuring field officers focus on the most promising areas.
MFIs can automate member data collection, KYC document reminders, repayment schedule broadcasts, center meeting notifications, and routine enquiries about loan products or interest rates.
AI interacts with potential group members via WhatsApp or local chat apps, guiding them through identity verification (Aadhaar/PAN) and providing instant feedback on document clarity, which accelerates the grouping and disbursement phase.
Yes. Automated workflows send timely, personalized repayment reminders to group leaders and individual members. This proactive approach ensures better fund management and reduces the need for frequent manual follow-ups by agents.
AI manages group-level communication, sending meeting agendas, recording attendance through digital acknowledgments, and tracking group-level performance metrics, which helps agents maintain portfolio quality across many villages.
Converiqo Sales / Lead Engine organizes member leads by village and loan type. It helps regional managers track the sourcing performance of different field outlets and ensures that no outreach effort is wasted.
Converiqo Customer Self-Service (CSSE) allows borrowers to check their outstanding balance, next repayment date, and download mini-passbooks or NOCs independently via a simple chat interface, empowering them and reducing agent workload.
The Converiqo Ticketing System tracks member grievances, insurance claims, and service requests. It provides a digital record of resolution, which is essential for audit compliance and ensuring high member satisfaction.
This module tracks field officer visits to remote centers, captures geo-tagged photos or signatures for verification, and synchronizes field outcomes with the central office in real-time.
Workflow Automation handles routine renewals and livelihood training education. The Marketing Module enables agents to communicate government schemes or new loan products directly to their member base at scale.
Ready to Upgrade Your MFI Agency Brand?
Join hundreds of elite agencies scaling with Converiqo.AI.