Agentic AI for Shipments, Exceptions and Shipper Support
Converiqo connects sales, control tower, warehouse, and customer teams so every shipment follows a clear, visible journey from enquiry to delivery and invoicing.
Pressure points
Everyday Challenges for Logistics Providers
Agentic AI reduces manual follow ups and blind spots across the network.
High Volume of Tracking Requests
Thousands of shippers, consignees, and partners ask for status, ETAs, and PODs which overwhelms customer service and control towers.
Route Delays and Exception Visibility
Traffic, capacity constraints, and hub delays are spotted late which causes missed SLAs and difficult conversations with customers.
Warehouse and Handover Gaps
Inbound, put away, picking, loading, and dispatch are handled on different tools which reduces visibility and increases errors.
Manual Escalations and Calls
Teams depend on email threads and calls to coordinate with field staff, hubs, and partners which slows decisions and escalations.
Unstructured Complaints and Claims
Damage, loss, misroutes, returns, and reattempts are logged as ad hoc notes without consistent workflows or root cause learning.
Contract and SLA Complexity
Different customers, lanes, modes, and service levels have specific SLAs, penalties, and reporting needs which are hard to enforce manually.
How Converiqo Orchestrates Logistics Operations
Sales, control tower, warehouses, and field teams work from one connected view of every shipment.
AI Powered Sales and Shipment Intake
Capture and qualify logistics enquiries with lane, mode, and service tags so sales and ops teams act quickly on the right opportunities.
Connected Operations and Exception Flows
Standardize bookings, dispatch, warehouse tasks, and field activities with automation and clear handoffs across teams.
Knowledge Led Service and Feedback Intelligence
Give customers self service, ticketing, and knowledge backed support while feeding insights into continuous improvement.
Core modules
Agentic Workflows for Logistics and 3PL
Nine connected modules cover sales, tracking, exceptions, knowledge, and marketing.
Automation flow
Sales / Lead Engine
Capture enquiries from calls, email, WhatsApp, website, marketplaces, aggregators, and partners with tagging by lane, mode, origin, destination, and service level.
Detect shipment type such as FTL, LTL, parcel, express, cold chain, or bulk and surface suitable offerings or contracts.
Auto enrich leads with industry, shipment volume, typical lanes, and historical win or loss patterns where available.
Route leads to sales owners or inside sales with SLA timers, follow up reminders, and escalation rules for strategic accounts.
Generate structured RFQ or RFP intakes that capture surcharges, handling requirements, and value added services before rates are shared.
Dashboards show enquiry to quote, quote to win, and revenue by lane, mode, and segment with drill downs for campaigns and partners.
Automation flow
Customer Self-Service
Shippers and consignees search by reference number, AWB, LR, or PO to see live status, milestones, and expected delivery dates.
Self service booking flows allow customers to raise pickup requests, upload manifests, and select service options within agreed contracts.
Document vaults give quick access to invoices, PODs, GRNs, and waybills for finance and audit teams.
Policy and FAQ centers explain cut off times, weight and size rules, surcharge logic, and claims processes.
Customers can raise and track support tickets for delays, damage, address corrections, and special instructions without calling.
Proactive alerts notify users of pickup confirmation, hub in or out scans, exceptions, reattempts, and delivery completion.
Automation flow
Ticketing System
Delay complaints, damage reports, shortages, overages, misroutes, and reattempts become structured tickets instead of scattered messages.
Tickets are tagged by lane, customer, mode, hub, and cause code to route them to the right ops or warehouse teams.
Attach photos, POD copies, GPS trails, and internal remarks so every case has full context for resolution.
SLA timers and escalation ladders ensure important contracts and service levels are honored.
Customer updates are synchronized across email, WhatsApp, and portals so everyone sees the same status.
Root cause analytics highlight recurring bottlenecks, risky lanes, and vendors or hubs that need attention.
Automation flow
Field Service Management
Assign pickups and deliveries to drivers or field teams based on proximity, load capacity, route clusters, and priority.
Use GPS, mobile apps, or status codes to monitor check in, pickup, arrival at hubs, and delivered events in real time.
Spot exceptions such as long stoppages, missed scans, out of route patterns, or repeated reattempts for controller review.
Plan milk runs, shuttles, and scheduled routes with predefined sequences, time windows, and capacities.
Capture e signatures, photos, and notes at pickup and delivery for proof of condition and proof of delivery.
Feedback from field teams on route risks, consignee behavior, and site conditions feeds back into planning and SOPs.
Automation flow
Workflow Automation
Standardize shipment flows from enquiry to quote, booking, handover to ops, tracking, and billing with clear stages.
Automate internal approvals for special rates, lane additions, new customers, and credit limits.
Design playbooks for different products and verticals such as e commerce, industrial, cold chain, and retail replenishment.
Link warehouse tasks like inbound, put away, picking, and loading to trip and shipment workflows so status stays consistent.
Trigger exception workflows for late pickups, missed scans, reattempts, and incomplete documentation with clear next steps.
Connect workflows with finance systems for invoice creation, credit note handling, and collection reminders.
Automation flow
Knowledge Management
Maintain a central library of SOPs, lane playbooks, packing instructions, and compliance rules for different products.
Provide searchable answers for customer support and ops teams on surcharges, transit times, and documentation requirements.
Store standard responses and templates for quotes, exceptions, claims, and reports to reduce response time and variation.
Surface lane specific and customer specific rules in context while agents or controllers handle tickets and calls.
Use learnings from incidents and feedback to update SOPs and route guidance automatically.
Onboard new team members faster with guided flows that show what to do in common operational scenarios.
Automation flow
Feedback / Survey
Trigger CSAT and NPS surveys after delivery, claim closure, or contract milestones.
Segment feedback by customer, lane, mode, and warehouse or hub to spot patterns.
Capture free form comments on timeliness, condition, communication, and documentation quality.
Route low scores to account managers or ops leaders for review and recovery plans.
Highlight promoters for case studies, references, and upsell or cross sell campaigns.
Feed insights into training, route planning, and product changes so issues do not repeat.
Automation flow
Marketing Module
Segment shippers by volume, industry, lanes, and service mix to target relevant campaigns.
Run retention journeys for high value customers with alerts about new services, lanes, or capacity.
Automate campaigns for contract renewals, volume commitments, and seasonal peaks.
Share performance dashboards, savings reports, and reliability metrics as part of account management.
Coordinate webinars, training, and joint planning sessions with automated invites and follow ups.
Measure campaign impact on enquiries, wins, and volumes across specific products or lanes.
Automation flow
Integrations (GPS, WMS, TMS)
Connect to GPS devices, telematics platforms, and driver apps so location and event data flows into a single view.
Integrate with WMS and hub systems to sync inbound, outbound, and stock movements with trip and shipment status.
Use APIs or file based integrations to receive milestones and POD events from partner carriers and agents.
Expose APIs and webhooks for customers and partners to push bookings, manifests, and status pushes directly.
Maintain audit logs for all integration calls, payloads, and failures so troubleshooting is fast and reliable.
Allow flexible mapping of codes, status events, and locations so the platform fits into existing TMS and ERP landscapes.
Stakeholder impact
Benefits Across Logistics Leadership and Teams
Everyone works with common data, clear SLAs, and shared playbooks.
Founders and Logistics Leaders
- Live visibility into sales pipeline, operational SLAs, lane profitability, and customer satisfaction.
- Ability to scale across hubs, modes, and regions without adding the same number of coordinators.
- Audit ready records that support contract reviews, audits, and customer QBRs.
Sales and Account Management Teams
- Central view of enquiries, quotes, and contracts with clear next actions.
- Playbooks and automation support faster response to RFQs and bid cycles.
- Integrated feedback and claims data supports more honest and constructive reviews with customers.
Control Towers and Operations Teams
- Consolidated dashboard of exceptions, delayed trips, and priority customers.
- Automated escalations and workflows reduce fire fighting and manual follow ups.
- Better coordination with hubs, partners, and field teams through structured communication.
Warehouse and Hub Teams
- Clear view of expected loads, cut off times, and special handling requirements.
- Digital task lists reduce manual registers and handovers.
- Exception data feeds improvements in layout, staffing, and process design.
Customer Service and Contact Centers
- Knowledge backed responses reduce handle time and escalations.
- Unified tickets and tracking reduce confusion across channels.
- Automation handles standard tracking updates so agents focus on complex cases.
Shippers and Consignees
- Consistent, proactive updates about shipment progress and issues.
- Self service access to tracking, documents, and support that fits their schedule.
- Higher confidence that logistics partners will honor commitments and fix issues quickly.
Deployment fit
Built for Every Logistics and 3PL Setup
Implement in one region, one product line, or across the network.
Road Transporters and Trucking Fleets
Manage FTL, LTL, and route based operations with better dispatch and exception control.
3PL and Contract Logistics Providers
Coordinate warehouses, cross docks, milk runs, and last mile with unified workflows.
Freight Forwarders and Cargo Agents
Handle multi leg air and ocean shipments with better documentation and visibility.
E Commerce and Parcel Logistics
Run hub and spoke, delivery center, and doorstep operations at scale with automation support.
Cold Chain and Specialised Logistics
Monitor temperature, handling, and route integrity for sensitive cargo.
Distribution and Retail Supply Chains
Support replenishment, returns, and store delivery routes with reliable status and reporting.
Proof of impact
Logistics Leaders See Fewer Surprises
Networks Run Smoother on Converiqo
47%
Reduction in manual tracking calls
3.2x
Faster exception resolution time
18%
Increase in on time delivery rate
24%
Improvement in shipper satisfaction score
Customer voice
“Our teams finally work from the same playbook. Sales, control tower, hubs, and customer service see one version of the truth which has changed how fast we can handle exceptions and talk to customers.”
Rohit Deshmukh, COO, AxisLog 3PL
Need to know
Frequently Asked Questions
For logistics founders, control towers, and customer teams.
How can agentic AI support logistics companies effectively?
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Agentic AI automates shipment inquiries, streamlines coordination, and improves communication between dispatch, warehouse, and customer teams. It helps logistics companies manage tracking requests, delays, and escalations with better accuracy and faster resolution.
What daily challenges do logistics providers commonly experience?
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Logistics teams face route delays, missed updates, warehouse errors, manual follow-ups, and high tracking request volumes. Automation reduces communication gaps, improves workflow visibility, and standardizes issue handling across distribution and delivery operations.
Can automation improve tracking, dispatch, and delivery accuracy?
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Yes. Automation assigns delivery tasks, triggers proactive alerts, and syncs tracking data from GPS or WMS. It ensures customers receive real-time updates while reducing manual intervention for shipment status, route changes, or exceptions.
How does AI enhance communication for logistics customers?
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AI sends automated messages about shipment progress, delays, proof-of-delivery, warehouse movements, and escalation handling. Customers receive transparent updates across each stage without relying on repeated calls to logistics support teams.
What KPIs should logistics companies track using automation tools?
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Important KPIs include on-time delivery rate, exception frequency, warehouse turnaround, ticket resolution time, driver performance, customer satisfaction, and fleet utilization. Tracking these metrics helps logistics companies improve reliability and service efficiency.
How does Converiqo’s Lead Engine increase logistics conversions?
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The Lead Engine captures inquiries from corporate clients, websites, aggregators, and campaigns. It tags shipment type, destination, urgency, and required services, helping sales teams prioritize leads and convert more logistics inquiries into contracts.
How does Customer Self-Service reduce tracking-related workload?
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Customer Self-Service allows clients to access shipment status, delivery timelines, documentation, invoice history, and escalation channels anytime. It reduces inbound support volume and provides instant clarity for tracking or service-related questions.
Why should logistics companies adopt Converiqo’s Ticketing System?
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The Ticketing System organizes delay complaints, damaged goods issues, route changes, delivery failures, and pickup problems into structured tickets. It ensures faster accountability, SLA tracking, and coordinated action across warehouse, fleet, and support teams.
How does Field Service Management optimize delivery operations?
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Field Service Management assigns drivers based on route efficiency, load capacity, and proximity. It tracks delivery progress, delays, and exceptions, ensuring smoother fleet coordination and more predictable delivery outcomes.
How do workflows, integrations, and feedback improve logistics operations?
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Workflow Automation standardizes dispatch approvals, exception handling, warehouse checks, and escalation loops. GPS and WMS integrations enhance visibility, while Feedback and Survey insights help companies refine processes and strengthen customer satisfaction.
Network excellence
Ready to Automate Shipments, Exceptions and Shipper Communication?
Plug Converiqo into your logistics stack to modernize tracking, coordination, and service without disrupting your existing TMS, WMS, and GPS infrastructure.