Agentic AI for Language Institutes and Spoken English Centers
Converiqo connects enquiries, assessments, counselling, batches, content, attendance and certifications so academic teams, counsellors and learners stay aligned on every language journey.
Pressure points
Daily Challenges for Language Institutes and Academies
Agentic AI simplifies enquiry handling, academic management and learner communication.
Repetitive Enquiry and Course Clarification Load
Counsellors repeatedly answer the same questions about languages, levels, goals, fees, schedules and modes across calls, WhatsApp and walk ins.
Missed Follow Ups and Admission Leakages
Enquiries from websites, seminars, ads and referrals are not always tracked end to end and high intent leads drop off after level tests or demos.
Irregular Attendance and Scheduling Clashes
Managing multiple batches, levels, time slots and trainers causes clashes and makes it hard to spot absenteeism in time for intervention.
Fragmented Academic and Support Communication
Updates on schedules, homework, tests, feedback and certificates often travel through scattered messages instead of a structured system.
Limited Use of Assessment and Feedback Data
Patterns in test scores, speaking performance, participation and satisfaction rarely flow back into how institutes plan content and support.
Disconnected Systems and Tools
CRMs, ERPs, LMS platforms, spreadsheets and messaging apps frequently operate in silos. Teams lack a complete, up to date view of each learner journey.
How Converiqo Orchestrates Language Learning Journeys
One agentic AI layer that connects admissions, academics, support and feedback for every language and level.
Admissions and Sales Lead Engine
Capture and qualify enquiries for multiple languages and levels, then guide learners from first contact to confirmed enrollment.
Learner and Parent Self Service
Provide students and parents with on demand access to schedules, materials, test results and certificates without manual effort.
Ticketing for Academic and Support Issues
Turn doubts, batch change requests, billing issues and technical problems into trackable tickets for faster resolution.
Knowledge and Content Management
Organize study materials, SOPs, guidelines and lesson content into a single layer that powers support and learning experiences.
Core flows
Admissions Lead Engine, Self Service and Ticketing
Bring structure to every enquiry, assessment, enrolment and support request across languages, levels and centers.
Automation flow
Sales and Lead Engine for Language Course Enrolments
Capture enquiries from walk ins, calls, WhatsApp, website forms, education portals, corporate channels and social ads with automatic source tagging.
Tag each lead with language, proficiency level, learning goal, preferred timings, mode (online or offline) and decision urgency.
Design counselling workflows that capture goals such as study abroad, job, migration, school support or confidence building and suggest suitable programs.
Offer and track demo classes or trial lessons with automated reminders and structured feedback capture after the session.
Standardize enquiry to admission journeys including level assessments, counselling, course selection, fee plans and documentation steps.
Automate reminders for follow ups, pending assessments, incomplete documentation and fee deadlines so serious prospects are not lost.
Automation flow
Customer Self Service for Learners and Parents
Allow learners and parents to view class schedules, holidays, extra sessions and level wise calendars through WhatsApp or web panels.
Provide login based access to notes, worksheets, recordings, vocabulary lists, speaking prompts and assignments from integrated LMS systems.
Show attendance summaries, participation markers and test results in a format that is easy to understand for both learners and parents.
Expose course structures, CEFR levels, exam alignment and progression paths so expectations are clear from the start.
Give self service visibility into fee plans, payments completed, dues, instalment dates and downloadable receipts.
Enable simple flows to request batch changes, mode changes or leave, which then move into ticketing and workflows.
Automation flow
Ticketing System for Academic and Administrative Support
Convert incoming messages about batch changes, trainer concerns, doubts, billing queries and technical issues into structured tickets.
Route tickets to the right owners such as counsellors, trainers, academic coordinators, finance teams or IT support.
Define priorities based on impact and timing, for example before tests, during live online classes or near renewal dates.
Maintain a record of responses, escalations, follow ups and resolutions for each ticket at learner and batch level.
Identify recurring issues by course, trainer, channel or time slot so institute leaders can address root causes.
Help learners and parents track ticket status, expected resolution windows and final closure notes from one place.
Automation flow
Marketing Module for Batches, Workshops and Offers
Segment leads and learners by language, proficiency level, learning goal, age group, mode and engagement history.
Run campaigns for new batches, intensive programs, test preparation modules, weekend workshops and seasonal offers.
Promote demo sessions, orientation webinars and information sessions to specific segments such as school students, professionals or migrants.
Encourage upgrades to higher levels, exam specific courses or additional languages through targeted journeys.
Use open, click and conversion data to refine messaging, timing and channel mix for each segment.
Track campaign impact on enquiries, admissions, renewals and referrals to guide marketing investment.
Automation flow
Workflow Automation Across Admissions and Academics
Standardize workflows from enquiry, level assessment and counselling through admission, batch allocation and course start.
Connect attendance capture, assignment tracking and progression checks into predictable weekly and term wise cycles.
Automate alerts for irregular attendance, low participation, poor test scores and expiring certificates to trigger counselling and support.
Link assessments, mock tests and feedback cycles with reminders, evaluation and communication steps for each level.
Define escalation flows for at risk learners who need interventions from academic heads or senior trainers.
Provide leadership with a real time view of where learners, batches and courses stand in their academic journey.
Automation flow
Knowledge Management and Academic Content Layer
Centralize syllabi, course structures, CEFR level definitions, lesson plans and trainer guidelines for each language and level.
Organize digital materials such as slides, worksheets, recordings, quizzes, vocab banks and speaking prompts for easy retrieval.
Maintain a knowledge base of frequently asked questions about courses, exams, certificates, policies and progression paths.
Publish internal SOPs for counselling, classroom management, assessment, feedback and escalation for new and existing staff.
Connect LMS repositories and content libraries to conversational experiences so the AI assistant can surface the right resources.
Keep versions and ownership clear so academic heads remain in control of official content and guidance.
Automation flow
Feedback and Survey for Teaching and Learning Quality
Collect feedback from learners and parents after demo sessions, initial weeks, tests and course completions.
Ask targeted questions on clarity of teaching, pace, interaction, practice support, materials and confidence improvement.
Run periodic pulse surveys during long courses to detect disengagement, confusion or dissatisfaction early.
Analyze feedback by language, level, trainer, batch, modality and learner segment to spot strengths and gaps.
Link negative feedback to support workflows that include counselling, extra help sessions or trainer coaching.
Use insights to update teaching methods, course design, communication and support policies.
Stakeholder outcomes
Benefits Across Leadership, Academics and Learners
Owners, academic heads, trainers, counsellors, learners and parents all gain from structured language learning workflows.
Institute Owners and Directors
- Gain a unified view of enquiries, enrolments, attendance, performance and satisfaction across languages and centers.
- Reduce revenue leakage from enquiry to admission and from level to level through standardized workflows.
- Base expansion, pricing and offering decisions on live academic and operational data instead of incomplete reports.
Academic Heads and Trainers
- See clearer schedules, level distributions and test calendars across languages and batches.
- Use structured performance and feedback views to adapt teaching approaches and content.
- Spend less time on administrative follow ups and more time on lesson quality and learner support.
Counsellors and Front Office Teams
- Handle enquiries and follow ups using guided flows and reminders instead of ad hoc notes.
- Track exactly where each learner or family stands in the enquiry, assessment and admission process.
- Offer more consistent information and reduce the risk of miscommunication about courses and policies.
Operations and Center Managers
- Coordinate classrooms, time slots, trainers and resources using structured planning workflows.
- Identify recurring operational issues such as overcrowded time slots, under capacity batches or technical problems.
- Respond faster to learner and trainer needs through ticketing and workflow automation.
Learners
- Understand course structures, expectations, schedules and progress more clearly from day one.
- Receive timely reminders for classes, assignments, tests and feedback cycles.
- Get access to materials and support outside class hours, which boosts practice and confidence.
Parents and Sponsors
- Stay informed about attendance, participation, test scores and progression decisions with less need to chase updates.
- Gain confidence that the institute monitors risk signals and intervenes when needed.
- See clearer value from fees paid through visibility into learning journeys and outcomes.
Deployment fit
Capabilities for Every Language Institute Setup
From single center institutes to large online and hybrid language brands.
Single Center Language Institutes
Independent language institutes can bring structure to enquiries, admissions, assessments and batches without heavy IT investment.
Multi Center and Franchise Language Networks
Chains and franchise networks gain a common workflow and reporting layer while allowing local configuration for each center.
Spoken English and Communication Skills Centers
Spoken English and communication skills providers can better align course journeys with learner goals such as jobs or confidence building.
Foreign Language and Test Preparation Academies
Institutes focused on IELTS, TOEFL or foreign language tests can tie together practice, mocks, scores and counselling journeys.
Corporate Language Training Providers
Providers serving corporate clients can manage cohorts, schedules, performance reporting and renewals more predictably.
Online and Hybrid Language Learning Brands
Digital first and hybrid brands can coordinate online, offline and blended journeys with consistent communication and support.
Need to know
Frequently Asked Questions
Answers for language institute owners, academic heads, counsellors and operations teams.
How can agentic AI support professional language institutes?
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Agentic AI automates admission enquiries, organizes class schedules and improves communication between counsellors, teachers and students. It helps institutes manage batch details, assessments, document requests and learning progress updates with greater efficiency.
What challenges do language institutes face in daily operations?
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Language institutes often struggle with repetitive course questions, missed follow ups, irregular attendance, scheduling clashes, fee reminders and communication gaps. Automation centralizes processes and helps maintain smoother coordination across academic and admin teams.
Can automation improve admissions, assessments and student management?
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Yes. Automation tracks enquiry to admission steps, manages level tests, schedules classes and sends reminders for attendance and assignments. It reduces manual errors and supports stronger student engagement and retention.
How does AI enhance communication for students and parents?
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AI sends automated updates about class timings, test results, course materials, feedback cycles and support ticket progress. Students and parents stay informed without constant calls or WhatsApp follow ups.
Which KPIs should language institutes track using automation?
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Useful KPIs include enquiry to enrollment rate, attendance consistency, test score improvement, ticket resolution time, course completion rate and student satisfaction. These metrics help optimize teaching quality and operational workflows.
How does Converiqo Lead Engine increase enrollments for institutes?
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The Lead Engine captures enquiries from websites, walk ins, seminars, ads and referrals. It tags language type, proficiency level, preferred timing and urgency, helping institutes prioritize high intent students and convert more admissions.
How does Customer Self Service support language learners effectively?
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Customer Self Service allows students to track schedules, access notes, view assignments, download certificates and raise doubts at any time. It reduces repeated questions and gives learners round the clock access to essential information.
Why should language institutes use Converiqo Ticketing System?
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The Ticketing System organizes issues such as batch change requests, teacher concerns, performance questions, billing problems and technical issues into structured tickets. It ensures timely handling and smoother student support.
How does the Marketing Module help grow student enrollments?
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The Marketing Module runs campaigns for new batches, workshops, demo classes, certifications and seasonal offers. It segments audiences by language preference and proficiency level, helping institutes boost admissions and engagement.
How do workflows and knowledge management improve institute performance?
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Workflow automation standardizes admissions, assessments, attendance, follow ups and escalation steps. Knowledge management stores study materials, SOPs, guidelines and lesson content, while feedback insights help improve teaching quality and overall student experience.
Language learning excellence
Ready to Orchestrate Language Admissions and Academic Workflows?
Plug Converiqo into your language institute operations to connect enquiries, assessments, batches, content, attendance, support and feedback in one agentic AI layer.