Handle Global Moving Enquiries, Customs & Shipment Tracking with AI
Converiqo automates international relocation enquiries, surveys, quotations, documentation, packing, shipping, customs, delivery and claims so sales, coordinators, partners and customers stay aligned across countries and time zones.
Pressure points
Key Challenges for International Packers & Movers
Automation connects enquiries, documentation, partners, shipping and customers into one predictable move lifecycle.
Complex Multi-Country Documentation & Customs
Move coordinators juggle checklists, visas, declarations, insurance and customs paperwork across origin and destination, increasing risk of delays and non-compliance.
Limited Shipment Visibility Across Carriers & Partners
Tracking shipments across local trucks, international freight, trans-shipments and destination delivery is fragmented—customers keep chasing updates on multiple channels.
Unstructured Surveys, Quotes & Move Planning
Pre-move surveys, inventory capture, route options and quote revisions are handled in silos, leading to pricing errors, missed follow-ups and lost high-value moves.
Time Zone Gaps & Repeated Customer Questions
Different time zones, languages and partner networks cause delays in responses. Customers ask the same questions about milestones, requirements and ETAs again and again.
Packing, Loading & Delivery Coordination
Assigning surveyors, packing crews, vehicles and local partners for origin and destination is manually coordinated, making reschedules and exceptions painful to manage.
Claims, Feedback & Reputation Management
Damage, loss and delay claims are tracked in chats and email threads, with no single view of issues, SLAs, resolutions and post-move feedback for continuous improvement.
How Converiqo Transforms International Move Operations
Automation & AI synchronize every step from enquiry and survey to customs, delivery and feedback.
AI-Powered Global Move Lead Engine
Capture and qualify international relocation leads from all channels, with origin, destination, move size and urgency tagged for faster, smarter conversions.
Customer Self-Service & Live Move Timeline
Give customers one place to see documents, milestones, checklists and shipment status—24x7—across WhatsApp, web and email.
Ticketing & Field Service for Surveys, Packing & Delivery
Standardize survey, packing, loading, delivery and claims with structured tickets, crew assignment, on-ground tracking and escalation rules.
Workflow Automation, Campaigns & Feedback
Automate move lifecycle workflows, corporate nurture campaigns and post-move feedback to strengthen trust and long-term global partnerships.
Core module
Modules Tailored for International Packers Movers
Automated lead capture, survey scheduling and quotation workflows for international moves.
Automation Flow
Sales / Lead Engine – Global Move Enquiries & Quotes
Capture international move enquiries from website forms, aggregators, corporate HR, relocation partners, email, WhatsApp and call centres with automatic tagging by origin, destination, move type and urgency.
Qualify leads by move size, dwelling type, family vs single, dates, budget range, employer-paid vs self-paid and special requirements like pets, vehicles or storage.
Schedule physical or virtual pre-move surveys directly from the lead, with automated slot suggestions based on surveyor availability and customer time zone.
Convert survey data into structured inventory lists, volume estimates and route options for door-to-door, door-to-port and other service combinations.
Generate branded quotations with multi-route options, inclusions/exclusions, insurance variants, FX components, validity and payment terms with approval workflows.
Track every lead across stages—new, surveyed, quoted, under negotiation, confirmed, lost—with automated follow-ups and reminders for high-intent prospects.
Automation Flow
Customer Self-Service – Documents, Milestones & Shipment Tracking
Provide customers with a secure self-service hub on WhatsApp or web to view move summary, contacts, next actions and key dates across origin and destination.
Allow customers to upload KYC, inventory confirmations, photos, insurance selections and signed documents from any device without long email threads.
Display real-time milestone timelines: survey booked, survey completed, quote sent, confirmed, packing scheduled, packed, loaded, departed, in transit, arrived, customs cleared and out for delivery.
Integrate with freight forwarders and carriers to show vessel/flight numbers, ETAs, trans-shipment ports and delay notifications in plain language.
Offer FAQs and country-specific checklists for customs, restricted items, visas and duties so customers know what to expect at each stage.
Enable customers to update contact details, addresses and availability windows while automatically notifying coordinators and destination partners.
Automation Flow
Feedback / Survey – Experience, Claims & NPS
Trigger structured feedback surveys after delivery, claims closure or key milestones for both corporate and individual customers.
Capture ratings on survey quality, packing care, crew behaviour, communication clarity, timeliness, damage handling and overall experience.
Run NPS-style questions to track promoter, passive and detractor segments across corridors, partners, coordinators and crew teams.
Link feedback to specific jobs, coordinators, origin/destination partners and carriers to identify patterns and performance gaps.
Collect open-ended comments about customs experiences, packaging quality, issue handling and expectations vs reality for insights.
Feed insights back into training, partner selection, packaging standards and service design to improve reliability and trust over time.
Automation Flow
Ticketing & Field Service Management – Exceptions, Claims & On-Ground Support
Convert all exceptions—access issues, reschedules, added items, customs queries, documentation gaps, damage reports and claims—into structured tickets with IDs.
Assign tickets to surveyors, move coordinators, packing crews, destination agents or back-office teams based on location, skills and SLA rules.
Track on-ground jobs for surveys, packing, loading, delivery, unpacking and debris removal with start/stop times, photos, signatures and exceptions logged in the ticket.
Centralize claims with supporting evidence, investigation notes, approvals, settlement options and customer communication threads for full traceability.
Provide customers with real-time ticket status, owner details and resolution updates across time zones through WhatsApp or email.
Use ticket analytics to identify recurring problems across corridors, agents, crews, packaging types or carriers and tighten SOPs accordingly.
Automation Flow
Workflow Automation & Marketing – Move Lifecycle & Relationship Building
Orchestrate end-to-end workflows from enquiry, survey, quotation, job creation and packing to shipping, customs, destination delivery, invoicing and feedback.
Configure corridor-wise playbooks with standard tasks, documents, timelines and approval steps for different move types and service levels.
Define rules for escalations when milestones are delayed, documents are pending, ETAs change or SLAs are at risk across origin and destination.
Automate invoicing and milestone-based billing triggers with reminders for advances, balance payments and corporate approvals.
Run targeted campaigns to expat communities, corporate HR, mobility partners and past customers with corridor-specific offers and education content.
Segment customers and partners by geography, volume and satisfaction to drive remarketing, referral programs and long-term global relationships.
Stakeholder outcomes
Benefits Across Owners, Teams, Partners & Customers
Business heads, move consultants, coordinators, partners and relocating families operate on one synchronized layer.
Business Owners & Country Heads
- Get a consolidated view of leads, jobs, partners, routes, claims and feedback across countries and corridors.
- Reduce revenue leakage from missed follow-ups, poor documentation, unbilled services and unmanaged claims.
- Use corridor, partner and channel analytics to decide where to invest, what to improve and which relationships to grow.
Sales Teams & Move Consultants
- Respond faster to international move enquiries with guided surveys, templates and route options.
- Never lose track of follow-ups or quote revisions—every conversation and milestone stays in one structured journey.
- Spend more time advising customers and less time chasing documents, dates and scattered updates.
Move Coordinators & Operations Teams
- Coordinate surveys, packing, loading, shipping, customs and delivery on one workflow layer instead of juggling spreadsheets and chats.
- See real-time status across origin and destination teams, partners and carriers with clear next actions.
- Handle exceptions with structured tickets, clear ownership and escalation paths instead of ad-hoc firefighting.
Origin & Destination Partners
- Receive structured job cards, tasks and documentation requirements instead of vague emails and incomplete instructions.
- Update status, upload photos and close tasks in a unified platform that syncs back to the principal mover automatically.
- Strengthen collaboration and win more repeat business by delivering consistently predictable execution.
Finance, Billing & Compliance Teams
- Link move milestones and partner invoices to customer billing and collections, improving cash flow and accuracy.
- Track FX components, taxes, credits and claims on a job-wise basis without manual reconciliation headaches.
- Reduce compliance risk around documentation, data retention and audit trails across countries and partners.
Relocation Customers (Corporate & Individual)
- See all documents, milestones, contacts and updates in one place instead of chasing multiple coordinators and partners.
- Receive timely, structured notifications about surveys, packing dates, shipping, customs and delivery plans.
- Experience more transparent, less stressful moves with clear timelines, expectations and issue handling.
Deployment fit
Capabilities for Every International Moving Setup
From boutique international movers to global relocation networks.
International Household Movers
Manage end-to-end household moves for expats and families with standardized surveys, quotes, shipping and delivery workflows across corridors.
Corporate Relocation & Mobility Partners
Serve corporate HR and mobility teams with policy-compliant workflows, approvals, SLAs, consolidated reporting and feedback loops.
Origin & Destination Agent Networks
Coordinate jobs, documentation, milestones and claims seamlessly across origin and destination partners in different countries and time zones.
Freight Forwarding & Logistics-Linked Movers
Integrate move workflows with freight partners for container bookings, schedules, milestones and delays to keep customers fully informed.
Office & Industrial Relocation Specialists
Handle complex office and industrial moves with asset tagging, phased move plans, multi-day jobs and on-site ticketing for issues.
Niche & Premium Global Relocation Brands
Deliver white-glove experiences with high-touch communication, proactive updates and detailed feedback tracking for premium clients.
Proof of impact
Global Movers on Predictable, Transparent Relocations
International Moves Run Smoother on Converiqo
25–35%
Lead-to-booking conversion uplift
≈40%
Reduction in status follow-up queries
30–40%
Faster document & customs readiness
20–25%
Improvement in post-move satisfaction
Customer voice
“With Converiqo, our international moves finally run on one visible track. Customers get real-time updates, partners know exactly what to do next, and our teams spend far less time chasing documents and status across time zones.”
Maria Lopes, Global Moves Director, WorldBridge Relocations
Need-to-know
Frequently Asked Questions
Answers for international movers, relocation partners and mobility teams.
How can agentic AI support international packers and movers?
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Agentic AI automates global move inquiries, organizes documentation workflows, and streamlines coordination across sales, operations, and overseas partners. It helps teams manage customs-related questions, relocation timelines, and shipment visibility for both corporate and individual clients.
What challenges do international relocation companies face daily?
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They struggle with complex documentation, customs delays, multi-country coordination, unclear shipment status, repeated customer questions, and last-minute changes. Automation centralizes communication, tracks dependencies, and reduces confusion across origin, transit, and destination stages.
Can automation improve survey scheduling and international move planning?
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Yes. Automation books pre-move surveys, tracks approvals, manages inventory lists, and aligns packing dates with sailing or flight schedules. It reduces manual follow-ups and creates a predictable planning flow for long-distance relocations.
How does AI improve communication with international moving customers?
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AI sends automated updates on survey status, packing dates, container loading, customs clearance, vessel departure, transit milestones, and delivery plans. Customers receive structured, timely communication instead of chasing multiple contacts across countries.
Which KPIs should international movers track using automation tools?
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Key KPIs include lead-to-booking conversion, document readiness time, customs delay frequency, transit-to-delivery variance, ticket resolution speed, damage rate, and satisfaction scores. These metrics help refine service reliability and global coordination.
How does Converiqo’s Lead Engine increase international move conversions?
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The Lead Engine captures inquiries from corporates, expats, relocation partners, and individuals. It tags origin, destination, move size, timeline, and urgency—helping international packers and movers prioritize high-value opportunities and convert more serious inquiries into confirmed jobs.
How does Customer Self-Service support international relocation clients?
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Customer Self-Service allows customers to upload documents, track move milestones, review checklists, view policies, update contact details, and raise concerns anytime. It reduces manual dependency on coordinators and gives transparency across the entire international move journey.
Why should international movers use Converiqo’s Ticketing System?
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The Ticketing System structures complaints, customs issues, damage claims, delay queries, routing changes, and billing disputes into trackable tickets. It ensures clear ownership, faster resolution, and aligned communication between destination agents, origin teams, and clients.
How does Field Service Management improve packing and delivery operations?
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Field Service Management assigns surveyors, packers, and delivery crews based on location, skills, and schedule. It tracks on-ground progress for packing, loading, delivery, and unpacking—ensuring smoother execution across multi-stage international relocations.
How do workflows, marketing, and feedback improve international move business?
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Workflow Automation standardizes pre-move surveys, document checks, packing flows, dispatch steps, and escalation paths. The Marketing Module drives leads from corporates and expat communities, while Feedback / Survey insights help refine experience, trust, and long-term global partnerships.
Global relocation
Ready to Automate Global Move Enquiries, Customs & Shipment Tracking?
Plug Converiqo into your international packers & movers operations to streamline enquiries, surveys, documentation, packing, shipping, customs, delivery, claims and feedback across borders.