Agentic AI for Admissions, Care Coordination & Patient Experience
Converiqo automates patient leads, omnichannel service, departmental routing, tickets, and reporting so multi-speciality hospitals run predictable operations with higher trust.
Pressure points
Key Challenges for Bakeries & Dessert Brands
Automation transforms order management, customer communication, and operational efficiency.
Fragmented Patient Intake & Referral Handling
Calls, WhatsApp, portals, walk-ins, TPAs, and doctor referrals sit in siloed inboxes leading to missed high-value enquiries, duplicate registrations, and poor conversion analytics.
Manual Coordination Across OPD, IPD & Emergency
Front office and nursing teams juggle spreadsheets for appointments, admissions, bed status, diagnostics, and transport updates—slowing down care decisions.
Overloaded Contact Centers & Service Desks
Patients chase reports, bills, discharge summaries, or status updates, overwhelming call centers and delaying escalations to the right departments.
Inconsistent Home Care & Field Operations
Home sample, physiotherapy, and ambulance teams lack intelligent routing, inventory tracking, or SLA monitoring, resulting in rework and compliance risk.
Ticketing & Quality Escalations Without Ownership
Complaints about housekeeping, food, pharmacy, biomedical equipment, or IT get lost in messaging apps with no structured SLA, CAPA, or audit logs.
Limited Visibility Into Multi-System Workflows
Critical data lives across HIS, LIMS, RIS, CRM, contact center, and manual trackers—making it hard for leadership to monitor TAT, revenue, and experience in real time.
How Converiqo Transforms Bakery Operations
Automation + AI synchronize every step from enquiry capture to order delivery to customer retention.
Unified Patient Lead & Intake Automation
Capture and route every IP/OP/telehealth enquiry to the right specialty, unit, or campaign workflow with AI-powered qualification.
Omnichannel Patient & Attendant Service
AI assistants resolve FAQs, share reports, push nurse/doctor updates, and escalate tickets across WhatsApp, voice, portals, IVR, or kiosks.
Connected Care Coordination & Operations
Synchronize diagnostics, bed management, home care, transport, and discharge workflows with real-time dashboards and automations.
Core module
Lead Generation & Sales Automation
Automated enquiry capture, custom cake request handling, and order processing workflows.
Automation Flow
Patient Acquisition & Institutional Sales Automation
Capture enquiries from phone, WhatsApp, website, health kiosks, referral doctors, TPAs, corporates, and aggregator apps in one inbox.
Auto-classify leads by specialty, service line, acuity (OP/IP/ER), payer (cash, insurance, corporate), and geography with AI-powered scoring.
Provide instant quotes, package comparisons, bed availability, doctor rosters, and pre-auth document checklists to convert faster.
Automate follow-ups, doctor callbacks, second-opinion workflows, and virtual triage flows to reduce drop-offs.
Give sales and liaison teams live dashboards for pipeline, admission probability, corporate occupancy, and referral performance.
Integrate with CRM, HIS, and revenue cycle systems so admissions, billing, and clinical teams get context as soon as leads convert.
Automation Flow
Patient, Attendant & Clinician Self-Service
Patients and caregivers check doctor availability, bed status, test results, discharge readiness, pharmacy queues, and billing updates 24/7 via WhatsApp, IVR, app, or kiosks.
AI assistant handles FAQs instantly: “Which department handles this symptom?”, “Can I get a video consult?”, “What documents do I need for admission?”, “How do I pay pending dues?”.
Provide automated updates for OPD token numbers, surgical schedules, lab/radiology TAT, pharmacy deliveries, and ambulance status.
Allow attendants to log service requests (housekeeping, dietary, maintenance) and receive ticket IDs with SLA tracking and escalation paths.
Offer clinicians quick access to patient location, pending diagnostics, and cross-department coordination notes without leaving their preferred channel.
Support multilingual conversations, accessibility modes, and personalized education journeys (pre-op, post-op, chronic care) based on care plans.
Automation Flow
AI-Augmented Hospital Contact Center
Blend voice bots, chat, email, and social channels so every query is captured, transcribed, summarized, and routed with full patient context.
Screen and prioritize emergency vs elective vs information-only calls, triggering downstream workflows (ambulance dispatch, rapid triage, doctor callbacks).
Provide contact center agents with unified desktops showing HIS/LIS/RIS data, previous tickets, billing status, and next best actions.
Automate outbound campaigns for missed appointments, medication adherence, vaccine drives, and corporate checkups while tracking dispositions.
Feed analytics on call volumes, wait times, resolution rates, and staff productivity back to operations for staffing and training decisions.
Integrate with recording/compliance tools for QA, script adherence, and medico-legal audits.
Automation Flow
Ticketing & Service Recovery Command Center
Log and route every housekeeping, dietary, biomedical, IT, or facilities issue with SLA timers, ownership, and escalation ladders.
Auto-classify tickets by building, ward, equipment type, and severity so the right engineering or vendor partner is notified instantly.
Link complaints to patient MRNs or admission IDs to give experience managers full context before they intervene.
Provide mobile checklists for attendants and engineering staff to capture before/after evidence with geo/time stamps.
Surface repeat offenders, SLA breaches, and vendor scorecards inside dashboards for quality and accreditation reviews.
Push proactive alerts when pantry stock, linen cycles, or biomedical maintenance schedules fall behind threshold.
Automation Flow
Home Care, Sample Collection & Ambulance Operations
Dispatch nurses, phlebotomists, physiotherapists, and ambulances with smart routing, traffic-aware ETAs, and inventory manifests.
Track consumables, cold-chain requirements, and equipment loans per visit with automated reconciliation back to stores.
Allow patients to self-book or reschedule home visits through WhatsApp and IVR while syncing with clinician calendars.
Provide field teams with visit scripts, consent templates, and escalation buttons inside a mobile assistant.
Capture digital proof of service—signatures, vitals, photos—and sync it to HIS/LIS for billing and clinician review.
Monitor SLAs across geographies with live maps, exception alerts, and compliance-ready audit trails.
Automation Flow
Marketing Automation & Care Journey Engagement
Launch omnichannel campaigns for preventive health checkups, maternity programs, oncology follow-ups, vaccination drives, and corporate screenings.
Segment audiences by specialty, diagnosis, payer, geography, and engagement score to push hyper-personalized content and offers.
Trigger education nudges for pre-admission prep, post-surgery care, chronic disease management, rehab, and mental health support.
Coordinate doctor outreach, CME invites, and referral loyalty flows with performance dashboards and compliance tracking.
Measure ROI across inquiries, bookings, conversions, and patient lifetime value while managing opt-in/opt-out preferences.
Integrate with CRM, HIS, and marketing clouds to keep communication consistent and data-backed across SMS, WhatsApp, email, IVR, and in-app channels.
Automation Flow
Knowledge Management & Staff Enablement
Centralize SOPs, clinical protocols, code charts, escalation trees, consent templates, and training videos accessible via AI assistant.
Auto-summarize interdisciplinary rounds, discharge plans, and referral notes so teams joining mid-shift can catch up instantly.
Deliver micro-learning journeys for new nurses, residents, security, housekeeping, and front-desk staff with completion tracking.
Maintain up-to-date directories of consultants, on-call rosters, device manuals, pharmacy formularies, and insurance matrices.
Tag and surface content contextually (e.g., show ER triage SOP when agent receives trauma call) to reduce handle times.
Version-control critical documents with audit logs for accreditation and medico-legal requirements.
Automation Flow
Voice of Patient, Attendant & Clinician Automation
Trigger surveys automatically after OPD visits, admissions, procedures, diagnostics, discharge, or teleconsults via WhatsApp, SMS, IVR, or kiosks.
Capture service-specific feedback on nursing, doctors, housekeeping, F&B, pharmacy, billing, diagnostics, valet, and overall NPS.
Highlight detractors immediately, open service recovery tickets, and notify unit heads or patient experience managers with contextual data.
Collect clinician/partner feedback on turnaround times, case coordination, and escalation responsiveness with structured workflows.
Feed VoC insights into BI dashboards segmented by specialty, location, payer, and shift to guide staffing, training, and vendor decisions.
Use positive feedback to fuel reputation campaigns, testimonial approvals, and managed review generation with consent logs.
Automation Flow
End-to-End Hospital Workflow Automation
Orchestrate journeys across enquiry → appointment → admission → bed/OT allocation → diagnostics → pharmacy → discharge → home care → feedback.
Synchronize multi-department tasks, approvals, and escalations with digital command centers showing KPIs and SLA breaches.
Automate insurance/TPA workflows: estimate, pre-auth, coverage check, shortfall documentation, and final settlement notifications.
Trigger cross-functional workflows for transfers, code situations, critical lab values, or remote monitoring alerts with clear ownership.
Map patient pathways for IP, OP, ER, day-care, and telehealth models to standardize experience while allowing specialty-specific nuances.
Use visual builders to configure automations without custom code while integrating with HIS, LIS, RIS, PACS, CRM, and ERP systems.
Automation Flow
Systems Integration & Data Fabric
Pre-built connectors for leading HIS/EMR, LIS, RIS/PACS, ERP, CRM, contact center, and HRMS platforms ensure data continuity.
Event-driven architecture mirrors patient states (registration, admission, transfer, discharge) to every subscribed workflow instantly.
Normalize data from legacy systems, spreadsheets, and partner APIs into a governed warehouse for analytics and AI copilots.
Expose secure APIs/webhooks for partner apps (ambulance, pharmacy, insurance portals) while enforcing RBAC and consent.
Provide monitoring dashboards, alerting, and replay tools so IT teams can troubleshoot integrations quickly.
Support on-prem, hybrid, or cloud deployments with regional data residency controls.
Stakeholder outcomes
Benefits Across Bakery Leadership & Teams
Everyone from owners to customers benefits from automated order management, customer engagement, and operations.
Hospital CEOs & CXOs
- Single-pane visibility into occupancy, pipeline, TAT, escalations, and financial KPIs across multi-location networks.
- Standardized workflows reduce dependency on manual heroics, improving margins and compliance readiness.
- Easier governance over experience, safety, and accreditation metrics thanks to digital audit trails.
Clinical Leadership & Doctors
- Balanced schedules, better-prepared patients, and proactive notifications reduce delays during rounds, OT, or clinics.
- Critical updates (lab, radiology, pharmacy, bed status) reach the right clinician instantly across devices.
- Access to SOPs, triage flows, and patient context in one consolidated assistant lowers administrative burden.
Patient Experience, Nursing & Admin
- Self-service journeys deflect repetitive questions, freeing teams to focus on high-touch bedside care.
- Ticketing and workflows ensure every housekeeping, dietary, or maintenance request has ownership and SLA tracking.
- Discharge, transfer, and follow-up tasks are orchestrated automatically, reducing LOS and readmissions.
Contact Center & Front Office
- AI copilots summarize calls, fetch HIS data, and suggest next best actions, reducing AHT and error rates.
- Universal inbox routes enquiries to the right specialty, campaign, or service line without manual forwarding.
- Supervisors monitor agent productivity, adherence, and SLA compliance in real time.
Partners, Corporates & TPAs
- Dedicated portals share booking slots, package tariffs, approval statuses, and MIS without endless emails.
- Transparent SLA dashboards and automated notifications strengthen trust with referral doctors and corporate HR.
- Faster billing, payment reconciliation, and contract performance insights reduce leakage.
IT & Digital Transformation
- API-first architecture snaps into existing HIS/LIS/RIS, contact center, and RPA investments securely.
- Configurable builders let IT roll out new workflows or campaigns without heavy dev cycles.
- Centralized monitoring, logging, and RBAC simplify security audits and uptime commitments.
Deployment fit
Capabilities for Every Bakery & Dessert Brand Setup
From artisanal bakeries to multi-outlet chains.
Single-Specialty Hospitals
Cardiac, ortho, oncology, women & child, and eye hospitals lean on Converiqo to digitize high-acuity patient journeys without bloated IT stacks.
Multi-Specialty & Tertiary Care Hospitals
Coordinate multi-department workflows—OP/IP, ER, ICU, diagnostics, pharmacy, TPA—under one communication layer with centralized governance.
Hospital Chains & Healthcare Networks
Standardize SOPs, KPIs, campaigns, and quality programs across regions while preserving local flexibility.
Day-Care & Ambulatory Centers
Automate short-stay admissions, OT scheduling, recovery monitoring, and discharge flows with limited staff.
Home Care & Outreach Programs
Manage home nursing, physiotherapy, remote monitoring, and vaccination drives with routing, inventory, and SLA tracking.
Academic & Government Hospitals
Orchestrate large-scale patient volumes, teaching programs, and public health campaigns with multilingual assistants and auditable workflows.
Proof of impact
Real Bakery Leaders on Measurable CX Change
Bakeries & Dessert Brands Run Smoother on Converiqo
49%
Faster enquiry-to-admission decisions
61%
Reduction in contact center workload
58%
Decrease in cross-department escalations
36%
Improvement in patient & attendant NPS
Customer voice
“Our 800-bed hospital runs on Converiqo’s automation layer. Patient enquiries, bed management updates, TPA coordination, and home care logistics are orchestrated without endless phone calls. SLA breaches dropped dramatically and patient experience scores climbed within six weeks.”
Dr. Vikram Rao, Group COO, HorizonCare Hospitals
Need-to-know
Frequently Asked Questions
Answers for bakery owners, managers, and operations teams.
How can agentic AI improve hospital operational flow?
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Agentic AI automates enquiry handling, organizes patient journeys, and coordinates departments. It helps hospitals reduce administrative load, streamline communication, and maintain more predictable operations across appointments, admissions, diagnostics, and specialty services.
What typical challenges do hospitals face in patient coordination?
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Hospitals struggle with call overload, long response times, manual scheduling, and inter-department communication gaps. Automation centralizes updates, reduces delays, and supports smoother coordination between front-desk, nursing, diagnostics, and clinical teams.
Can automation improve appointment and admission efficiency?
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Yes. Automation speeds up registration, organizes doctor availability, and reduces repetitive follow-ups. It ensures patients receive timely reminders, reduces no-shows, and improves admission workflows for surgeries, procedures, and speciality consultations.
How does AI improve patient and family experience?
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AI ensures timely updates, structured communication, and clear visibility for patients. It helps families track appointment details, billing stages, test results, room changes, and discharge updates with fewer uncertainties and better transparency.
What KPIs matter most for hospital workflow automation?
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Important KPIs include enquiry response time, appointment turnaround, ticket resolution speed, departmental coordination efficiency, and patient satisfaction scores. Platforms like Converiqo help hospitals measure and optimize these operational indicators.
How does Converiqo's Lead Engine support hospitals?
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Converiqo's Lead Engine captures medical inquiries, admission requests, and specialty leads. It qualifies cases, routes them to the right department, and ensures fast follow-ups—helping hospitals reduce patient leakage and improve admission conversion.
How does Converiqo's CSSE enhance patient self-service?
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Converiqo's Customer Self-Service lets patients check doctor availability, book appointments, review instructions, and track updates. It reduces dependency on front-desk teams and improves convenience for OPD, emergency, and diagnostic visits.
Why use Converiqo's Ticketing and Field Service modules?
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Converiqo's Ticketing System organizes patient issues, housekeeping requests, billing disputes, and room-related concerns. Combined with Field Service, it dispatches tasks to nursing, maintenance, or support teams and tracks resolution accurately.
How does Converiqo's Contact Center transform hospital communication?
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Converiqo's Contact Center Module centralizes calls, chats, and WhatsApp enquiries. It ensures no inquiry is missed and improves visibility for agents managing appointments, emergencies, lab follow-ups, and in-stay patient updates.
How do Converiqo's Feedback and Workflow modules improve care quality?
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The Feedback Module gathers structured insights on doctors, services, diagnostics, and facilities. Combined with Workflow Automation, hospitals can streamline processes, reduce delays, and continuously improve both clinical and non-clinical patient experiences.
Bakery excellence
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