Agentic AI Orchestration

for Hospitals

Agentic AI automates enquiry handling, organizes patient journeys, and coordinates departments. It helps hospitals reduce administrative load, streamline communication, and maintain more predictable operations across appointments, admissions, diagnostics, and specialty services.

Hospitals struggle with call overload, long response times, manual scheduling, and inter-department communication gaps. Automation centralizes updates, reduces delays, and supports smoother coordination between front-desk, nursing, diagnostics, and clinical teams.

Yes. Automation speeds up registration, organizes doctor availability, and reduces repetitive follow-ups. It ensures patients receive timely reminders, reduces no-shows, and improves admission workflows for surgeries, procedures, and speciality consultations.

AI ensures timely updates, structured communication, and clear visibility for patients. It helps families track appointment details, billing stages, test results, room changes, and discharge updates with fewer uncertainties and better transparency.

Important KPIs include enquiry response time, appointment turnaround, ticket resolution speed, departmental coordination efficiency, and patient satisfaction scores. Platforms like Converiqo help hospitals measure and optimize these operational indicators.

Converiqo Lead Engine captures medical inquiries, admission requests, and specialty leads. It qualifies cases, routes them to the right department, and ensures fast follow-ups helping hospitals reduce patient leakage and improve admission conversion.

Converiqo Customer Self-Service lets patients check doctor availability, book appointments, review instructions, and track updates. It reduces dependency on front-desk teams and improves convenience for OPD, emergency, and diagnostic visits.

Converiqo Ticketing System organizes patient issues, housekeeping requests, billing disputes, and room-related concerns. Combined with Field Service, it dispatches tasks to nursing, maintenance, or support teams and tracks resolution accurately.

Converiqo Contact Center Module centralizes calls, chats, and WhatsApp enquiries. It ensures no inquiry is missed and improves visibility for agents managing appointments, emergencies, lab follow-ups, and in-stay patient updates.

The Feedback Module gathers structured insights on doctors, services, diagnostics, and facilities. Combined with Workflow Automation, hospitals can streamline processes, reduce delays, and continuously improve both clinical and non-clinical patient experiences.