Agentic AI for Product Discovery, Quotations, and Site Deliveries
Converiqo connects enquiries, counter advisory, quotations, stock checks, dispatch, and issue resolution so hardware stores can serve contractors and customers with less friction and more predictability.
Pressure points
Key Challenges for Hardware Stores and Building Material Retail
Automation helps stores move from reactive firefighting to predictable, project aligned operations.
Complex Product Discovery at the Counter
Staff must match tools, fittings, and materials to each project while handling a queue of customers and calls that keep asking similar questions.
Stock Mismatches and Availability Confusion
Inventory for fast moving items, alternates, and variants is spread across store, godown, and suppliers so teams struggle to answer stock questions confidently.
Slow Quotation, BOQ, and Estimation Cycles
BOQs, estimates, and quotes for projects move through manual lists and informal approvals which increases the risk of errors and delays.
Bulk Orders and Site Deliveries Coordination
Coordinating multi drop deliveries, partial dispatches, and site requirements for contractors is difficult when tasks live in chats and memory.
Scattered Calls, Chats, and Follow Ups
Walk ins, contractor calls, WhatsApp messages, and field visits are not unified which leads to missed follow ups and unclear commitments.
Little Structured Feedback on Service Quality
Owners do not get a consistent view of service issues, ticket resolution, or contractor satisfaction across counters, branches, and teams.
How Converiqo Orchestrates Hardware Store Operations
Agentic AI connects counters, warehouse, and site deliveries so teams and trade partners stay aligned from enquiry to completion.
AI Guided Product and Project Journeys
Agentic AI captures project type, category, quantity, and urgency then guides staff and contractors to the right SKUs, alternates, and combinations.
Customer and Contractor Self Service
Customers and trade partners get answers and updates on pricing, stock, orders, and deliveries without needing to call the store repeatedly.
Inventory and Procurement Intelligence
Stock levels, purchase orders, and supplier deliveries are tied into workflows that reduce shortages and over ordering.
Feedback and Issue Resolution Loops
Ticketing and survey flows surface service issues and suggestions so teams can fix root causes, not just individual complaints.
Core module
Sales and Lead Engine
Capture, qualify, and convert hardware enquiries from walk ins, calls, and contractors into structured, trackable orders.
Automation flow
Sales and Lead Engine for Hardware Stores
Capture enquiries from walk ins, calls, WhatsApp, websites, and contractor visits with consistent lead records.
Tag requirements by project type, material category, quantity, budget range, urgency, and delivery location.
Distinguish between retail customers, contractors, builders, electricians, plumbers, and institutional buyers.
Generate and share digital quotations and BOQs that are easy to revise, approve, and track.
Automate follow ups for pending quotes, price approvals, stock confirmation, and order booking.
Give owners and managers a live funnel view so they can see which opportunities convert and where deals get stuck.
Automation flow
Customer Self Service for Hardware Buyers
Allow customers and contractors to check order status, dispatch timelines, and delivery details through WhatsApp or web widgets.
Provide instant answers to FAQs on store timing, delivery areas, payment terms, returns, and exchange policies.
Enable buyers to upload site photos, lists, or BOQs for digital assistance and follow up by counter staff.
Share updates for quotation issued, approval received, order booked, material packed, loaded, and delivered.
Offer self service options for downloading invoices, delivery challans, and related documents.
Capture feedback after delivery or installation so follow up actions are anchored in real customer experience.
Automation flow
Ticketing System for Issues and Service Requests
Convert complaints about wrong items, shortages, damages, and delays into tickets with clear reference IDs.
Route tickets by type such as product complaint, warranty claim, price dispute, or service issue to the right team.
Assign owners across counter, warehouse, transport, and service teams with defined SLAs and escalation paths.
Attach photos, documents, and notes so investigations have full context for each case.
Track resolution outcomes such as replacements, adjustments, credits, and re deliveries for reporting.
Analyze recurring issues by category and supplier to guide training, packaging, and sourcing improvements.
Automation flow
Procurement and Inventory Automation
Monitor stock levels, movement, and reorder points for fast moving tools, fixtures, fittings, and materials.
Trigger purchase suggestions based on demand patterns, lead times, and minimum quantities.
Track supplier purchase orders, expected delivery dates, and delays with clear visibility for store teams.
Align reservations for confirmed orders so material is not sold twice or promised without stock.
Highlight slow moving or dead stock items so teams can plan promotions or rationalize the range.
Provide managers with reports on stock turns, stockouts, and supplier performance across categories.
Automation flow
Workflow Automation Across Hardware Store Operations
Standardize the steps from enquiry to quotation, approval, booking, picking, packing, and dispatch.
Connect counter, warehouse, and delivery teams through shared workflows instead of informal calls and messages.
Set up approval flows for special pricing, credit terms, and large orders with full traceability.
Automate alerts for partial dispatches, pending balances, and backordered items that need follow up.
Link field visits and measurement checks with order and service workflows so information is not lost.
Provide a single operational view of open orders, tasks, and escalations for daily huddles and planning.
Automation flow
Feedback and Survey for Hardware Store Experience
Send feedback requests after large orders, project deliveries, and service visits.
Collect structured ratings on product availability, counter support, delivery punctuality, and issue handling.
Run targeted surveys for contractors, electricians, plumbers, and homeowners to understand gaps and expectations.
Identify recurring themes around pricing transparency, waiting times, and delivery reliability.
Use insights to refine workflows, training plans, and supplier relationships.
Measure satisfaction trends over time so improvements can be tracked and communicated to teams.
Stakeholder outcomes
Benefits Across Hardware Store Leaders, Teams, and Customers
Everyone from owners to contractors benefits when projects and orders run on clear workflows.
Owners and Store Leaders
- Gain a clear view of enquiries, orders, issues, and feedback across counters and branches in a single place.
- Reduce dependence on individual staff for follow ups, pricing approvals, and special commitments.
- Use structured data on projects, products, and customers to decide where to invest inventory and effort.
Counter and Floor Teams
- Handle more customers without losing track of quotations, approvals, and bookings.
- Use AI guided suggestions to recommend products, alternates, and compatible accessories with confidence.
- Spend less time chasing warehouse and delivery teams because status is visible in shared workflows.
Contractors and Trade Professionals
- Track quotations, orders, and deliveries for each project without hunting through chat histories.
- Get predictable communication on stock, pricing, and site delivery plans.
- Reduce last minute material surprises that delay work on site.
Inventory and Procurement Teams
- Plan purchase orders based on real demand and project pipelines instead of guesswork.
- See reservations and open orders so allocation and replenishment decisions are better informed.
- Use supplier performance and stock movement insights to negotiate and optimize the range.
Delivery and Logistics Partners
- Receive clear loads, routes, and delivery instructions tied to each order.
- Update delivery status in a way that is instantly visible to counters and customers.
- Reduce back and forth about addresses, timings, and partial deliveries.
Retail Customers and Site Owners
- Receive transparent updates on orders, dispatch, and delivery without repeated calls.
- Get better guidance on compatible products and alternates for their needs.
- Experience fewer mistakes, returns, and disputes on material and quantities.
Deployment fit
Capabilities for Every Hardware and Building Material Setup
From single counter neighborhood stores to multi branch supply chains.
Neighborhood Hardware and Electrical Stores
Organize enquiries, stock checks, and contractor relationships without heavy systems so the shop runs on workflows instead of memory.
Building Material Yards and Multi Brand Outlets
Coordinate bulk orders, project based quotations, and multi drop deliveries with clear visibility across teams.
Plumbing and Sanitary Ware Stores
Help customers and plumbers discover compatible fittings, track stock, and manage warranty or service issues more easily.
Electrical and Lighting Hardware Stores
Guide product selection by application, load, and design while keeping stock and alternates visible for each requirement.
Paint, Tools, and Home Improvement Retail
Support shade selection, tool pairing, and accessory recommendations along with reliable inventory and delivery flows.
Multi Branch Hardware and Construction Supply Chains
Standardize workflows, ticketing, and feedback across locations while keeping local flexibility for each market.
Proof of impact
Measurable Change in How Hardware Stores Operate
Hardware Stores Run Smoother on Converiqo
Significantly faster
Faster product and stock responses at counters
Higher reliability
More predictable bulk order and project delivery
Better availability
Reduced stockouts and unplanned shortages
Stronger loyalty
Improved satisfaction for contractors and trade partners
Customer voice
“With Converiqo, our counter teams finally have a clear view of enquiries, quotations, and deliveries. Contractors feel more informed and our managers can see which product lines and projects drive the most value.”
Owner of a multi counter hardware and building material store
Need to know
Frequently Asked Questions
Answers for hardware store owners, managers, and operations teams.
How can agentic AI support hardware store operations?
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Agentic AI automates customer inquiries, organizes order handling, and improves coordination between sales, inventory, and support teams. It helps hardware stores manage product availability checks, bulk order requests, and customer follow ups more efficiently.
What operational challenges do hardware stores face daily?
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Hardware stores struggle with stock mismatches, delayed responses, unclear pricing requests, bulk order follow ups, and repeat product questions. Automation reduces these bottlenecks and ensures smoother workflows across departments.
Can automation improve handling of bulk and custom hardware orders?
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Yes. Automation categorizes inquiries by product type, quantity, urgency, and delivery requirements. It triggers reminders, tracks approvals, and ensures faster follow up for contractors, electricians, plumbers, or corporate buyers.
How does AI improve communication for hardware customers?
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AI provides automated updates for order confirmations, delivery timelines, stock availability, pricing approvals, and service ticket progress. Customers receive clear, timely information without depending on repeated store calls.
What KPIs should hardware stores track using automation tools?
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Important KPIs include lead to order conversion rate, stock turnover, ticket resolution time, order fulfillment accuracy, customer satisfaction, and repeat purchase frequency. These insights help improve store operations and sales performance.
How does Converiqo’s Lead Engine increase hardware store sales?
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The Lead Engine captures inquiries from walk ins, contractors, websites, and local businesses. It tags requirements like product category, quantity, budget, and urgency helping stores prioritize high value opportunities and convert more leads into confirmed orders.
How does Customer Self Service improve customer experience in hardware stores?
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Customer Self Service allows buyers to check order status, view policies, raise requests, track deliveries, and access FAQs at any time. It reduces repetitive queries and helps customers get quick clarity on common hardware needs.
Why should hardware stores use Converiqo’s Ticketing System?
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The Ticketing System organizes product complaints, wrong deliveries, warranty issues, price disputes, and service concerns into trackable tickets. It ensures faster resolution and better coordination across sales and warehouse teams.
How does procurement and inventory automation help hardware stores?
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Procurement and inventory automation tracks stock levels, supplier orders, reorder points, and delivery schedules. It reduces stockouts, prevents over ordering, and ensures the right tools, fixtures, and materials remain consistently available for customers.
How do workflows and feedback improve hardware store operations?
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Workflow automation standardizes approval steps, inventory checks, order fulfillment, and escalation handling. Feedback and survey insights help identify service gaps, refine processes, and consistently improve store performance and customer satisfaction.
Project ready hardware
Ready to Automate Enquiries, Quotations, and Site Deliveries?
Plug Converiqo into your hardware store operations to streamline product advisory, quotations, order booking, inventory, deliveries, and issue handling without disrupting your existing POS or inventory systems.