Agentic AI for Product Discovery,
Orders and Gifting Experiences
Converiqo connects enquiries, product suggestions, personalization, billing, delivery, and feedback so gift shops can deliver consistent, memorable gifting experiences across walk in, phone, and online channels.
Fewer
missed enquiries across walk in, phone, and chat
Clear
visibility from lead to order and delivery
Designed
to handle peak season and last minute rush
What is AI for Gift Shops?
Agentic AI workflows that manage product discovery, occasion reminders, custom and bulk orders, and delivery visibility so every gifting journey is structured and visible.
How does Converiqo help?
It provides AI-guided product and occasion journeys, customer self-service across channels, structured order and personalization workflows, and feedback and campaign intelligence in one platform.
What are the outcomes?
Fewer missed enquiries, clear visibility from lead to delivery, peak-season readiness, and measurable change in how gift shops operate—with structured updates and predictable bulk gifting.
How Converiqo is Used in Gift Shops
Agentic AI connects product discovery, orders, personalization, delivery, and feedback into one continuous journey.
AI Guided Product and Occasion Journeys
Agentic AI flows capture budget, recipient, occasion, and delivery date, then guide buyers and staff to the right products, hampers, and add ons.
- Capture enquiries from walk ins, website forms, WhatsApp, Instagram DMs, marketplaces, and corporate email with unified tagging.
- Tag each lead by occasion type, recipient, budget range, quantity, urgency, and delivery location to help staff prioritize.
- Auto qualify enquiries for single gifts, hampers, recurring gifting plans, and bulk or corporate orders with structured fields.
Customer Self Service Across Channels
Buyers get instant answers on orders, policies, personalization, and timelines across WhatsApp, web widgets, social DMs, and in store QR codes.
- Buyers check order status, delivery timelines, and pick up readiness directly on WhatsApp, web widgets, or embedded chat.
- Self service flows capture customization text, artwork uploads, recipient details, and delivery instructions without repeated back and forth.
- Instant answers for store timing, delivery areas, return policies, packaging options, and payment modes reduce repetitive calls to staff.
Structured Order and Personalization Workflows
From enquiry to artwork approval, packing, dispatch, and delivery, every step is tracked as a clear workflow instead of informal chat threads.
- Standardize the journey from enquiry to quotation, payment, personalization, packing, and dispatch for both single and bulk orders.
- Connect order workflows with stock checks and reservation rules so items are not promised when inventory is already committed.
- Link courier and delivery partner updates back to a single timeline that customers and staff can see.
Feedback and Campaign Intelligence
Feedback, repeat orders, and campaign responses flow into a single view so owners know what to promote, restock, or retire each season.
- Collect post purchase feedback on product quality, packaging, delivery experience, and staff helpfulness across channels.
- Segment customers by occasions they care about, spend levels, gifting themes, and purchase frequency for precise targeting.
- Run campaigns around birthdays, anniversaries, festivals, housewarming, baby showers, corporate events, and seasonal themes.
Why Gift Shops Choose a Unified BOT Platform
Leading gifting retailers select Converiqo to consolidate product discovery, orders, personalization, and feedback into one ecosystem.
AI Guided Journeys
Capture occasion, budget, and recipient once—then guide buyers to the right products and add-ons.
Self-Service Across Channels
Buyers get order status, policies, and customization updates without chasing staff.
Structured Workflows
Every order and personalization step tracked from enquiry to delivery.
Feedback & Campaigns
Real feedback and campaign intelligence so you know what to scale or retire.
Stakeholder Alignment
Owners, managers, corporate teams, and customers see the same journey.
Peak-Ready
Handle last-minute rush and bulk gifting with clear priorities and timelines.
Key Challenges for Gift Shops and Gifting Retail
Automation brings order to daily gifting chaos from discovery to delivery.
Unstructured Product Discovery
Customers keep asking what to buy for each occasion, budget, and relationship while staff juggle multiple walk ins and phone calls.
Occasion and Reminder Chaos
Birthdays, anniversaries, festivals, and corporate events are tracked in scattered lists so repeat gifting and reminders are easy to miss.
Stock and Availability Queries
Teams answer the same questions about availability, variants, and price bands without a single view across counters, warehouse, and online listings.
Custom and Bulk Gifting Complexity
Artwork approvals, personalization, hampers, and bulk orders move through chat screenshots and informal notes which leads to errors and rework.
Scattered Communication Channels
Walk ins, WhatsApp messages, Instagram DMs, marketplace enquiries, and corporate emails are handled separately which makes follow ups unreliable.
Little Structured Feedback
Stores rarely capture feedback on themes, price points, and service quality which makes it harder to refine the catalogue and experience over time.
How Converiqo Saves You Money & Time
Quantifiable impacts on your gift shop with agentic automation.
Clear, Timely Order Updates
Gift buyers receive clear, timely order updates so they stay informed without chasing—reducing call volume and building trust.
Handle More Enquiries Without Extra Staff
Teams handle more enquiries without extra staff; structured journeys let you scale safely during peak season.
Bulk and Corporate Gifting More Predictable
Bulk and corporate gifting runs with fewer surprises—structured workflows and ticketing reduce errors and last-minute firefighting.
Agentic AI Fabric for Gift Shop Ops
End-to-end workflows from lead capture to feedback and campaigns.
Sales and Lead Engine for Gift Shops
Capture enquiries from walk ins, website forms, WhatsApp, Instagram DMs, marketplaces, and corporate email with unified tagging.
Tag each lead by occasion type, recipient, budget range, quantity, urgency, and delivery location to help staff prioritize the right buyers.
Auto qualify enquiries for single gifts, hampers, recurring gifting plans, and bulk or corporate orders with structured fields instead of free text.
Guide teams with AI suggested product shortlists and upsell options for add ons like greeting cards, wrapping, and premium packaging.
Trigger follow up workflows for quotations, payment links, artwork approvals, and confirmation reminders until the order is closed or cooled off.
Provide owners and managers with a live funnel view from enquiry to confirmed order so they can see conversion patterns across channels.
Customer Self Service for Gifting Buyers
Buyers check order status, delivery timelines, and pick up readiness directly on WhatsApp, web widgets, or embedded chat on your site.
Self service flows capture customization text, artwork uploads, recipient details, and delivery instructions without repeated back and forth.
Instant answers for store timing, delivery areas, return policies, packaging options, and payment modes reduce repetitive calls to staff.
Buyers receive structured updates at every step including order confirmation, personalization approval, dispatch, out for delivery, and completion.
Corporate buyers can view their active orders, locations, and approval status through a dedicated self service interface.
After delivery, automated prompts collect feedback, reviews, and future occasion preferences for targeted re engagement.
Ticketing System for Issues and Exceptions
Complaints about wrong items, damage in transit, delayed deliveries, and personalization errors are logged as tickets instead of informal notes.
Tickets are auto tagged by issue type, channel, order value, and urgency so teams know what to handle first.
Internal owners across sales, packing, and delivery are assigned with clear SLAs and escalation rules.
Photo and document uploads provide evidence for courier claims, vendor disputes, and internal quality checks.
Resolution templates help staff respond consistently for replacements, credits, partial refunds, or re deliveries.
Trends by issue category and product type feed into sourcing, packaging, and training improvements.
Marketing Module for Occasion and Campaign Journeys
Segment customers by occasions they care about, spend levels, gifting themes, and purchase frequency for precise targeting.
Run campaigns around birthdays, anniversaries, festivals, housewarming, baby showers, corporate events, and seasonal themes.
Trigger reminders before important dates with suggested product options, hampers, and quick reorder flows.
Coordinate campaigns across WhatsApp, SMS, email, and social DMs with consistent journeys instead of disconnected blasts.
Measure response by segment, channel, product category, and creative so the next campaign is always sharper.
Feed campaign responses back into lead and order journeys so staff see context when buyers walk in or call.
Workflow Automation Across Gift Shop Operations
Standardize the journey from enquiry to quotation, payment, personalization, packing, and dispatch for both single and bulk orders.
Connect order workflows with stock checks and reservation rules so items are not promised when inventory is already committed.
Link courier and delivery partner updates back to a single timeline that customers and staff can see.
Use approval steps for artwork, corporate branding, and bulk order dispatch so mistakes are caught early.
Trigger internal tasks for replenishment, display refresh, and merchandising based on sales and enquiry patterns.
Provide management dashboards on order volumes, delays, bottlenecks, and team workload across counters and channels.
Feedback and Survey for Gifting Experiences
Collect post purchase feedback on product quality, packaging, delivery experience, and staff helpfulness across channels.
Capture insights on which themes, price bands, and categories feel over or under represented for different customer segments.
Run quick surveys for new collections, seasonal themes, and corporate gifting concepts before committing large budgets.
Track sentiment and recurring complaints across stores, cities, and partner outlets to guide training and sourcing.
Invite high satisfaction customers into loyalty, membership, or referral journeys while routing detractors to service recovery.
Share summarized insights with merchandising, operations, and marketing teams so actions are based on real buyer voice.
Benefits Across Gift Shop Leaders, Teams, and Customers
Everyone from owners to customers benefits when gifting journeys are structured and visible.
Owners and Retail Leaders
- Gain a clear view of leads, orders, issues, and feedback across outlets and channels in a single place.
- Reduce reliance on individual staff memory for follow ups, reminders, and special commitments.
- Use structured data from campaigns and feedback to decide which products and themes to scale.
Store Managers and Frontline Teams
- Handle more customers with less chaos because every enquiry and order follows a clear journey.
- Use AI suggested products and scripts for consistent conversations with walk in and remote buyers.
- Spend less time on status checks and manual coordination with packing and delivery teams.
Corporate and Bulk Gifting Teams
- Track every corporate enquiry from first contact to approvals, artwork, dispatch, and delivery.
- Keep finance, sales, and operations aligned with shared visibility for large campaigns.
- Reduce last minute surprises because tasks, dependencies, and timelines are clearly visible.
Marketing and CRM Teams
- Run targeted campaigns based on rich occasion and purchase context instead of generic blasts.
- See which themes, creatives, and offers lead to actual orders and repeat purchases.
- Automate re engagement journeys around birthdays, anniversaries, festivals, and corporate events.
Operations and Fulfilment Teams
- Coordinate packing, labeling, and dispatch tasks with clear priorities and timelines.
- See all open orders, exceptions, and rework in one place so nothing is missed.
- Use workflow and ticket insights to refine packaging standards and courier partnerships.
Customers and Recipients
- Receive timely updates on orders, approvals, dispatch, and delivery without chasing the store.
- Experience smoother personalization and fewer errors in names, messages, and branding.
- Discover relevant gifting ideas with less effort and more confidence in the final outcome.
Capabilities for Every Gift Shop and Gifting Retail Setup
From independent boutiques to multi outlet gifting brands.
Independent Gift Shops and Boutiques
Single outlet stores get a structured way to capture enquiries, manage custom orders, and stay in touch with loyal customers.
Gift Shop Chains and Lifestyle Retailers
Multi outlet brands standardize gifting journeys, feedback capture, and campaigns across locations while keeping local flexibility.
Airport, Mall, and Souvenir Stores
High footfall locations combine quick product discovery with smart follow up journeys for repeat and online reorders.
Corporate and Bulk Gifting Specialists
Teams that focus on corporate and bulk gifting coordinate complex orders, approvals, and deliveries through structured workflows.
Online First and Omnichannel Gifting Brands
Digital first brands connect website, marketplace, and social enquiries into one agentic AI layer without replacing existing systems.
Premium and Experience Led Gift Concepts
Concept stores and premium boutiques maintain high touch experiences while using automation to reduce backend friction.
Leaders on measurable change
Always on
Clear Order Updates
Scale safely
More Enquiries, Same Staff
More predictable
Bulk & Corporate Gifting
Insight driven
Campaigns & Feedback
“Before Converiqo, custom hampers and corporate gifting felt like a maze of chats and missed notes. Now every request follows a clear workflow, customers see structured updates, and our team finally has time to focus on curation rather than chasing details.”
Store manager at a multi outlet gifting brand
Frequently Asked Questions
Answers for leaders and ops heads.
Agentic AI automates customer queries, organizes orders, and improves coordination between sales, packing, and delivery teams. It helps gift shops manage peak season rush, custom requests, and follow ups without relying on scattered manual communication.
Gift shops struggle with stock queries, last minute orders, personalization requests, missed follow ups, and delayed responses. Automation structures these interactions, reduces errors, and ensures smoother handling of enquiries across in store and online channels.
Yes. Automation captures requirements, tags occasions, tracks approvals, and triggers reminders for artwork, personalization, or dispatch. It helps teams manage corporate gifting, bulk orders, and special occasions with better clarity and fewer last minute surprises.
AI sends automated updates about order confirmation, customization approvals, dispatch timelines, delivery status, and post purchase feedback. Customers get clear, timely information without repeatedly calling or messaging the gift shop for updates.
Key KPIs include lead to order conversion, repeat purchase rate, order turnaround time, complaint resolution speed, campaign performance, and customer satisfaction. These insights help gift shops refine their product mix, service quality, and promotional strategies.
The Lead Engine captures enquiries from social media, marketplaces, websites, walk ins, and corporate leads. It tags occasion type, budget range, quantity, and urgency, helping teams prioritize valuable leads and convert more enquiries into confirmed orders.
Customer Self Service allows buyers to track orders, view policies, check FAQs, submit customization details, and raise requests anytime. It reduces repetitive queries and provides quick clarity for deliveries, returns, personalization, and bulk gifting needs.
The Ticketing System structures complaints, damage claims, wrong item issues, personalization errors, and delivery problems into trackable tickets. It ensures faster resolution, clear ownership, and better coordination between sales, packing, and logistics teams.
The Marketing Module enables targeted campaigns around festivals, birthdays, anniversaries, corporate events, and seasonal themes. It segments customers based on purchase history and interests, driving repeat orders and higher engagement across channels.
Workflow automation standardizes order processing, personalization steps, packaging, dispatch, and escalation handling. Combined with feedback and survey insights, it helps gift shops refine service quality, reduce repeat issues, and maintain consistent customer experiences.
Ready to Automate Enquiries, Orders, and Gifting Journeys?
Plug Converiqo into your gift shop operations to streamline product discovery, order handling, personalization, delivery, and feedback, without disrupting your existing POS or ecommerce stack.