Agentic AI for Bouquet Customization & Delivery
Converiqo automates floral enquiries, occasion-based recommendations, custom arrangements, inventory tracking, delivery coordination, and customer feedback so florists deliver beautiful blooms with perfect timing.
Pressure points
Key Challenges for Florists & Flower Delivery
Automation brings structure to design-to-delivery workflows and improves customer satisfaction.
Fragmented Bouquet & Delivery Enquiries
Orders arrive via phone, walk-ins, online platforms, and event planners, causing missed follow-ups and unclear customization details.
Manual Customization & Coordination
Florists chase customers for style preferences, color choices, occasion details, and delivery instructions, stretching design teams thin.
Delivery & Inventory Coordination
Florists juggle fresh stock monitoring, delivery scheduling, rider assignments, and same-day rush orders with limited visibility.
Inconsistent Customer Communication
Customers repeat questions about availability, pricing, delivery times, and customization options, while internal coordination lacks structure.
Knowledge Base Locked in Expertise
Flower care instructions, arrangement techniques, and occasion guides live in individual knowledge or scattered files, not accessible workflows.
Low Visibility into Order Profitability
Marketing spends on seasonal campaigns and partnerships without a connected loop from enquiry to delivery and repeat business.
How Converiqo Transforms Floral Operations
Automation + AI synchronize every step from enquiry to customization, preparation, delivery, and feedback.
AI Sales Desk for Bouquets & Events
Capture, qualify, and customize every enquiry from walk-ins, online orders, or event planners with automated recommendations.
Customization & Delivery Orchestration
Streamline bouquet design, inventory checks, delivery coordination, and customer updates with end-to-end workflow automation.
Customer Portal + Knowledge Hub
Arm florists and customers with style guides, FAQs, and automated updates so every order and customization is handled seamlessly.
Core module
Modules Tailored for Florists
Comprehensive automation for enquiry-to-delivery workflows that scale floral businesses.
Automation Flow
Sales / Lead Engine
Capture enquiries from websites, walk-ins, WhatsApp, marketplace platforms, and event planners automatically.
Auto-classify leads by occasion: birthdays, weddings, corporate events, anniversaries, sympathy, or seasonal celebrations.
AI profiling enriches leads with style preferences, budget ranges, delivery requirements, and customization details.
Automated follow-ups, bouquet recommendations, customization consultations, and delivery scheduling based on lead priority.
Sales teams get instant lead allocation, performance dashboards, conversion tracking, and deal-stage nudges.
Integration with e-commerce and POS systems ensures seamless handoff from enquiry to order confirmation.
Automation Flow
Customer Self-Service
Customers check order status, delivery tracking, bouquet customization options, and pricing information via WhatsApp, website widget, or email.
AI assistant answers common queries: "When will my order be delivered?", "Can I change the arrangement?", "What are your care instructions?".
Automated responses for standard requests: delivery updates, customization approvals, rescheduling, billing information, and care guides.
Enable customers to upload occasion details, select style preferences, approve designs, and raise support tickets through conversational interfaces.
Provide real-time information on availability, pricing, delivery options, and seasonal promotions.
Handle service requests—customization consultations, rush deliveries, subscription changes—with automatic ticket creation and SLA tracking.
Automation Flow
Ticketing System
Internal ticketing for customization changes, delivery delays, quality issues, and customer complaints with SLA tracking and escalation rules.
Customer service requests—wrong deliveries, wilted flowers, billing disputes, rescheduling—automatically create tickets with priority assignment.
Automated routing ensures tickets reach the right team: design, preparation, delivery, or customer service based on issue type and urgency.
Status tracking and notifications keep customers informed about resolution progress via WhatsApp, email, or SMS with real-time updates.
Integration with POS and e-commerce systems ensures ticket resolution updates are reflected across all platforms and customer records.
Analytics dashboard shows ticket volume, resolution times, customer satisfaction scores, team performance metrics, and first-response rates.
Automation Flow
Marketing Module
Automated email and WhatsApp campaigns for seasonal occasions, festivals, weddings, corporate gifting, and subscription promotions.
Personalized content delivery based on customer occasion history, style preferences, budget ranges, and delivery patterns.
Trigger-based workflows: birthday reminders, anniversary suggestions, seasonal campaigns, and re-engagement sequences.
Multi-touch nurture sequences for leads at different stages—awareness, customization, order placement, and delivery.
A/B testing and analytics for campaign performance, open rates, click-through rates, conversion tracking, and ROI measurement.
Integration with e-commerce and POS systems ensures consistent messaging and data-driven personalization across all customer touchpoints.
Automation Flow
Feedback / Survey
Send satisfaction surveys after delivery completion and order fulfillment to capture customer feedback while the experience is fresh.
Collect ratings for arrangement quality, delivery timeliness, customization accuracy, and overall service to identify improvement areas.
Track customer preferences for styles, colors, occasions, and price ranges to enhance future recommendations.
Monitor quality metrics like freshness standards, arrangement durability, and delivery accuracy across different order types.
Generate automated reports on customer satisfaction trends, common complaints, and service recovery effectiveness.
Feed structured feedback data into quality improvement workflows and team performance evaluations.
Automation Flow
Workflow Automation
Automated enquiry-to-order workflows: lead capture → occasion assessment → customization → approval → preparation → delivery.
Design and preparation workflows: style selection → stem sourcing → arrangement creation → quality check → packaging.
Delivery orchestration workflows: slot assignment → rider coordination → route optimization → delivery confirmation.
Integration with POS, e-commerce, and inventory systems ensures seamless data flow and process automation across the floral value chain.
Customizable workflow builder allows florists to create firm-specific processes for unique business requirements and seasonal demands.
Real-time dashboards provide visibility into order pipelines, delivery tracking, inventory levels, and customer satisfaction metrics.
Stakeholder outcomes
Benefits Across Floral Business Teams & Customers
Directors, counsellors, surgeons, and patients operate on one AI-powered playbook.
Florist Shop Owners & Managers
- Real-time view of order pipelines, delivery efficiency, and seasonal revenue across locations.
- Predictable customization workflows reduce revision cycles and improve delivery reliability.
- Data-backed decisions on inventory planning, staffing needs, and marketing campaign effectiveness.
Sales & Customer Service Teams
- Automated recommendations ensure no enquiry drops after initial contact and style consultation.
- Track lead source profitability—walk-ins, online orders, event planners, or corporate accounts.
- Standardized customization workflows for consistent pricing and faster order processing.
Design & Preparation Teams
- Unified workflows for style selection, stem sourcing, and arrangement creation with clear deadlines.
- AI-guided checklists and style guides reduce customization errors and improve quality.
- Automatic coordination with delivery teams when arrangements are ready for dispatch.
Delivery & Logistics Teams
- Automated slot assignment and route optimization reduce delivery delays and coordination overhead.
- Structured workflows ensure all delivery details are clear before rider assignment.
- Real-time updates on delivery status and customer feedback improve service quality.
Customers & Recipients
- 24/7 self-service for order tracking, customization changes, and delivery updates.
- Clear communication on style options, pricing, delivery times, and care instructions.
- Personalized recommendations and timely updates enhance the overall floral experience.
IT & Operations Teams
- API-first platform integrates with POS, e-commerce, inventory, and delivery management systems.
- Role-based access and audit logs ensure data security and compliance.
- Configurable workflows reduce dependency on custom development and vendor changes.
Deployment fit
Capabilities for Every Florist Type
From single-site clinics to multi-city eye care networks.
Boutique Flower Shops
Automate customization consultations, order processing, and delivery coordination for premium floral arrangements.
Online Flower Delivery Services
Streamline digital orders, inventory management, and delivery logistics across multiple locations and platforms.
Wedding & Event Florists
Manage complex event requirements, timeline coordination, and on-site delivery for weddings and corporate events.
Subscription Flower Services
Automate recurring deliveries, customer management, and personalization for weekly or monthly floral subscriptions.
Community Outreach & Eye Camps
Track lead source, triage, diagnostics completion, and surgery conversion for every camp or corporate screening.
Tele-Ophthalmology & Vision Vans
Route remote diagnostics to specialists, push prescriptions instantly, and schedule follow-up visits in nearby centers.
Proof of impact
Florist Owners on Measurable Operational Gains
Florists Scale Faster on Converiqo
68%
Faster bouquet customization process
59%
Reduction in delivery coordination calls
44%
Increase in repeat floral customers
4.8/5.0
Higher customer satisfaction score
Customer voice
“Converiqo transformed our floral business operations. Customer enquiries, bouquet customizations, delivery coordination, and feedback collection now run on one unified workflow. We went from missed deliveries and customization errors to seamless order fulfillment and happy customers.”
Priya Sharma, Owner, Blossom Flower Studio
Need-to-know
Frequently Asked Questions
Answers for hospital directors, counsellors, operations, and contact center leaders.
How can agentic AI support florist shop operations?
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Agentic AI automates bouquet inquiries, organizes delivery requests, and improves coordination between sales, designers, and delivery staff. It helps florists manage urgent orders, event requirements, and customer follow-ups more efficiently.
What common challenges do florists face during daily operations?
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Florists struggle with last-minute orders, stock mismatches, unclear customization instructions, delivery delays, and repeat queries. Automation centralizes communication and ensures smoother order handling with fewer mistakes.
Can automation improve bouquet customization and delivery workflows?
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Yes. Automation captures design instructions, assigns florists, tracks preparation stages, and triggers updates on dispatch. It ensures faster turnaround for birthdays, weddings, corporate events, and urgent gifting needs.
How does AI improve communication with floral customers?
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AI provides automated updates for order confirmation, customization approvals, preparation progress, delivery timing, and ticket status. Customers receive clear, timely information without needing repeated calls to the store.
Which KPIs should florists track using automation tools?
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Key KPIs include lead-to-order conversion, on-time delivery rate, repeat customer percentage, ticket closure speed, freshness quality score, and customer satisfaction. These insights help florists improve service and operational reliability.
How does Converiqo Lead Engine increase florist sales?
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The Lead Engine captures inquiries from websites, walk-ins, social media, and event planners. It tags occasion type, budget, urgency, and customization needs—helping florists convert more leads into confirmed orders.
How does Customer Self-Service improve customer experience for florists?
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Customer Self-Service allows buyers to track order status, upload customization details, view policies, check FAQs, and raise concerns anytime. It reduces repeated communication and offers customers complete transparency.
Why should florists use Converiqo Ticketing System?
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The Ticketing System organizes complaints like wilted flowers, wrong designs, late deliveries, payment issues, and miscommunication. It ensures quick resolution and smooth coordination between design, packing, and delivery teams.
How does Converiqo Marketing Module boost floral business growth?
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The Marketing Module runs campaigns for festivals, weddings, corporate gifting, subscription bouquets, and seasonal offers. It segments customers by occasion history and preferences to increase repeat orders and customer loyalty.
How do workflows and feedback improve florist operations?
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Workflow Automation standardizes order processing, design approvals, delivery planning, and escalation paths. Feedback / Survey insights help florists refine quality, prevent recurring issues, and strengthen long-term customer trust.
Floral excellence
Ready to Automate Bouquet Customization & Delivery?
Plug Converiqo into your floral business to streamline enquiries, custom arrangements, inventory, delivery, and customer feedback.