Agentic AI for LASIK, Cataract & Retina Care
Converiqo unifies sales, CSSE, ticketing, marketing, knowledge, and VoC so Tier 2 eye hospitals convert more procedures, cut contact center load, and deliver flawless pre/post-op experiences.
Pressure points
Key Challenges for Eye Hospitals & Eye Care Networks
Automation links enquiries, OT calendars, finance, and patient experience in one place.
Fragmented LASIK & Cataract Enquiries
Leads arrive via WhatsApp, screening camps, referrals, and partner optometrists, causing missed follow-ups and slow counselling.
Manual Pre-Op & Post-Op Coordination
Nurses chase patients for lab reports, lens choices, consent forms, and follow-up visits, stretching clinical teams thin.
Contact Center Overload
Tier 2 eye hospitals juggle insurance, TPA, billing, and rescheduling calls with limited staff and no automated triage.
Inconsistent CSSE & Ticketing
Patients repeat the same questions about packages, surgeon availability, or transport, while internal tickets lack SLA visibility.
Knowledge Base Locked in Teams
Procedure instructions, IOL catalogues, and diagnostic prep guides live in PDFs or individual expertise, not searchable workflows.
Low Visibility into Referral & Camp ROI
Marketing spends on outreach camps, partner clinics, and digital ads without a connected loop from lead to surgery conversion.
How Converiqo Transforms Eye Hospital Operations
Agentic workflows connect front-office, OT, diagnostics, marketing, and leadership dashboards.
AI Sales Desk for LASIK, Cataract & Retina
Capture, qualify, and schedule every enquiry from outreach camps, partner optometrists, or digital ads with zero manual spreadsheets.
CSSE, Ticketing & Post-Op Journeys
Give patients a self-service assistant for diagnostics prep, surgery day logistics, billing queries, and follow-up reminders.
Contact Center + Knowledge Hub
Arm counsellors and care coordinators with scripts, FAQs, and automated nudges so every call, chat, or email is resolved in one hop.
Core module
Sales & LASIK/Cataract Lead Engine
Capture enquiries, qualify faster, and move patients to diagnostics and OT with zero leakage.
Automation Flow
Sales & Procedure Booking Automation
Capture enquiries from website widgets, WhatsApp, referral optometrists, TPA partners, and screening camps in one queue.
Auto-qualify by procedure intent: LASIK, cataract, femto, glaucoma, cornea, retina injections, pediatric, or general OPD.
Surface insurance eligibility, refractive error, ticket priority, and recommended surgeon while assigning counsellors automatically.
Trigger drip sequences for counselling, package comparisons, EMI calculators, and second-opinion reminders until the slot is confirmed.
Sync with HIS/EMR calendars to book diagnostics, OT slots, anaesthetist blocks, and surgeon rosters without double bookings.
Give management a live funnel: leads → counselling → diagnostics → surgery booked → completed, segmented by Tier 2 city, partner, and campaign.
Automation Flow
Customer Self-Service (CSSE) & Patient Desk
Patients ask “Is LASIK safe for -5 power?”, “Which surgeon is available on Friday?”, “Do you have cashless tie-ins with ABC insurer?” and get instant answers.
Share pre-op prep (no lenses, fasting, medication), diagnostic checklists, lens catalogues, and consent forms on WhatsApp, Telegram, or the web widget.
Allow rescheduling, cab assistance, attendant instructions, billing clarifications, and medical record downloads without waiting on call queues.
Escalate complex questions second opinion, special implants, high-risk cases to the right coordinator through automated ticketing.
Push reminders for eye drops, shield usage, follow-up visits, and visual recovery milestones with two-way acknowledgement.
Collect outstanding payments, share digital receipts, and sync status back to HIS, finance, and insurance desks automatically.
Automation Flow
Contact Center, Marketing & Outreach Automation
Spin up an AI-assisted contact center that handles calls, chats, and emails while surfacing patient history, outstanding tickets, and next best actions.
Launch multilingual WhatsApp, SMS, and email campaigns for LASIK weekends, cataract camps, retinal injection reminders, and pediatric screenings.
Route VIP or complication-prone cases to senior counsellors, add supervisor whispers, and auto-log summaries back into CRM and HIS.
Sync marketing journeys with referral doctors: share diagnostics, approvals, and discharge notes so partners see the entire episode.
Give operations teams live dashboards on enquiry sources, call abandonment, patient NPS, and marketing ROI filtered by Tier 2 city or partner.
Trigger reactivation flows for lost leads, second-eye surgeries, and annual retinal exams with hyper-personalized messaging.
Automation Flow
Voice of Patient (VoP) & Referral Feedback
Send CSAT surveys after OPD, diagnostics, surgery discharge, and teleconsults to capture sentiment while the experience is fresh.
Collect surgeon-specific and counsellor-specific ratings to spot coaching opportunities and celebrate high performers.
Give insurers, TPAs, and corporate HR partners a transparent escalation lane with SLA tracking and automated updates.
Aggregate feedback by procedure (LASIK, cataract, cornea, retina) to find friction points in prep, billing, or recovery.
Route negative sentiment into service recovery workflows that notify medical directors, assign owners, and communicate back to patients.
Feed structured data into quality, NABH, and accreditation audits with downloadable logs and trend charts.
Automation Flow
Knowledge Management & Clinical Ops Automation
Digitize SOPs for diagnostics (OCT, biometry, fundus) and push them contextually to technicians, optometrists, and patients.
Auto-generate checklists for OT readiness: lens inventory, consumables, sterilization logs, anaesthesia clearance, and consent status.
Centralize KM assets surgeon videos, counselling decks, pricing grids, policy notes into one searchable eye-care brain.
Trigger internal tickets for biomedical, IT, housekeeping, or pharmacy teams when deviations or shortages are detected.
Integrate with HIS/EMR, PACS, CRM, and finance systems through APIs so data flows both ways without ripping existing software.
Provide leadership with command-center visibility across sites: enquiry heatmaps, procedure pipelines, ticket SLAs, and VoP scores.
Stakeholder outcomes
Benefits Across Eye Hospital Leadership & Teams
Directors, counsellors, surgeons, and patients operate on one AI-powered playbook.
Hospital Directors & CEOs
- Real-time view of LASIK, cataract, and retina funnels, revenue, and TPA cycles across sites.
- Predictable follow-up journeys reduce clinical leakage and improve repeat eye-care visits.
- Data-backed decisions on new Tier 2 expansions, camp investments, and partner performance.
Sales & Outreach Leaders
- Automated nudges ensure no lead drops after diagnostics, counselling, or insurance approval.
- Drill into source profitability opticals, corporates, influencers, or walk-ins.
- Playbooks for LASIK upgrades, premium lenses, and bilateral conversions baked into workflows.
Contact Center & Front Office Teams
- Unified inbox for calls, chats, social DMs, and walk-in tickets with SLA monitoring.
- AI-guided scripts, next best actions, and knowledge snippets cut average handle time.
- Automatic routing to ophthalmologists, optometrists, or billing when medical input is needed.
Clinical & Nursing Coordinators
- Automated checklists prevent OT delays due to missing tests, lenses, or clearances.
- Structured CSSE means patients arrive prepared, reducing reschedules.
- Escalations to biomedical or pharmacy happen instantly with context-rich tickets.
Patients & Caregivers
- 24/7 self-service for appointments, instructions, insurance, and payment updates.
- Trust-building updates for pre-op, surgery day, discharge, and recovery milestones.
- Less time on hold, fewer surprises, and clear answers from a single assistant.
IT & Digital Teams
- API-first platform integrates with HIS/EMR, CRM, dialers, WhatsApp, and analytics stacks.
- Role-based governance, audit logs, and HIPAA-ready safeguards protect PHI.
- Low-code workflow builder reduces dependency on vendor change requests.
Deployment fit
Capabilities for Every Eye Hospital Setup
From single-site clinics to multi-city eye care networks.
Single-Site Eye Hospitals
Digitize counsellor playbooks, CSSE, and ticketing to scale LASIK and cataract programs without inflating headcount.
Multi-Speciality Eye Chains
Get centralized visibility into OPD, diagnostics, OT, and pharmacy across metro hubs and Tier 2 satellites.
Tertiary Ophthalmology Centers
Unify retina injections, glaucoma clinics, cornea transplants, and pediatric subspecialties under one AI workflow layer.
Day-Care LASIK & Smile Suites
Convert digital traffic into procedures with automated counselling, financing workflows, and same-day prep.
Community Outreach & Eye Camps
Track lead source, triage, diagnostics completion, and surgery conversion for every camp or corporate screening.
Tele-Ophthalmology & Vision Vans
Route remote diagnostics to specialists, push prescriptions instantly, and schedule follow-up visits in nearby centers.
Proof of impact
Eye Care Leaders on Measurable CX Change
Eye Hospitals Run Smoother on Converiqo
38%
Faster LASIK/cataract lead-to-surgery cycle
63%
Reduction in inbound contact center load
45%
Increase in Tier 2 patient conversions
4.6 → 4.9
Higher CSSE satisfaction (VoP score lift)
Customer voice
“Converiqo became our unified command center. LASIK enquiries, cataract counselling, insurance shortfalls, and post-op reminders now run on one agentic workflow layer. Our Tier 2 centers went from chaotic spreadsheets to predictable, measurable pipelines.”
Dr. Raina Chopra, Group COO, VisionLine Eye Hospitals
Need-to-know
Frequently Asked Questions
Answers for hospital directors, counsellors, operations, and contact center leaders.
How can agentic AI streamline eye hospital operations?
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Agentic AI automates appointment enquiries, organizes doctor schedules, and improves patient communication. It helps eye hospitals manage high volumes for consultations, LASIK evaluations, and surgeries while reducing manual coordination across clinical teams.
What challenges do eye hospitals commonly face operationally?
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Eye hospitals often struggle with long queues, appointment confusion, delayed follow-ups, and repetitive patient queries. Automation centralizes these tasks, reduces friction, and supports smoother operations across OPD, diagnostics, and surgery centers.
Can automation improve pre-surgery and post-surgery workflows?
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Yes. Automation provides structured reminders, diagnostic instructions, and follow-up timelines. It enhances clarity for LASIK, cataract, and retina procedures, ensuring patients stay informed and adhere to their pre- and post-operative care plans.
How does AI improve patient experience in ophthalmology?
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AI ensures clear communication on procedures, costs, timings, and preparation steps. It reduces uncertainty, avoids miscommunication, and provides patients with consistent updates throughout their diagnostic and treatment journey.
What KPIs should eye hospitals track using automation?
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Important KPIs include appointment conversion, wait-time reduction, ticket resolution speed, patient satisfaction scores, and follow-up adherence. Platforms like Converiqo help eye hospitals continuously improve their operational and clinical performance.
How does Converiqo's Lead Engine support eye hospitals?
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Converiqo's Lead Engine captures enquiries for LASIK, cataract, retina, and general eye checkups. It qualifies leads, routes them to the right coordinators, and ensures quick follow-ups that improve patient conversion.
How does Converiqo's CSSE enhance patient convenience?
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Converiqo's Customer Self-Service allows patients to check doctor availability, procedure information, pricing FAQs, and appointment slots anytime. It reduces front-desk load and improves overall transparency for first-time and returning patients.
Why use Converiqo's Ticketing System for patient issues?
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Converiqo's Ticketing System organizes complaints, rescheduling requests, billing issues, and post-surgery queries. It assigns clear accountability and ensures faster closure across clinical, diagnostic, and administrative teams.
How does Converiqo's Contact Center improve hospital communication?
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Converiqo's Contact Center Module centralizes voice, chat, and WhatsApp enquiries. It reduces missed calls, improves agent visibility, and enables smoother coordination for appointments, diagnostics, and surgery inquiries.
How does Converiqo improve service quality with feedback insights?
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The Feedback Module gathers patient ratings on doctors, diagnostics, surgeries, and overall care. Combined with Knowledge Management, eye hospitals can update SOPs, refine communication, and improve patient experiences consistently.
Eye care excellence
Ready to Automate LASIK, Cataract & Retina Journeys?
Plug Converiqo into your sales, CSSE, ticketing, marketing, and KM stack to make every department of your eye hospital orchestrated.