Agentic AI for EV Charging Stations
AI to handle availability queries, slot booking, pricing, and route planning so drivers and operators stay in sync.
Pressure points
Common challenges for EV networks
Agentic AI reduces downtime, speeds technician response and improves user clarity.
Charger downtime
Offline or faulting chargers reduce availability and frustrate drivers.
Site and route clarity
Drivers need clear route planning and connector-level availability in real time.
Slow service response
Delayed technician dispatch and poor diagnostics increase MTTR.
Spare parts and logistics
Lack of parts or delayed logistics extend downtime for critical faults.
User confusion on sessions
Unclear session states and payment issues drive support requests.
Roaming and partner coordination
Interoperability issues between EMSPs, OEMs and CPOs complicate routing of incidents.
How Converiqo improves charger operations
Agentic workflows connect driver support, incident management, field service and partner routing.
Customer Self Service
Let drivers check availability, book slots and view session history without support calls.
Ticketing and FSM
Auto-create incidents from telematics, dispatch technicians and close tickets with signed reports.
Charger Uptime Intelligence
Detect offline chargers instantly, trigger alerts and route incidents to OEM or field teams for fastest possible uptime recovery.
Partner and OEM Coordination
Auto route interoperability issues, hardware faults and roaming partner cases with SLA tracking and closure trails.
Core modules
Customer Self-Service, Ticketing and Field Service
Everything from booking to incident closure flows through automated workflows that keep drivers and operators informed.
Automation Flow
Customer Self-Service
Live charger availability and connector-level status via web widget and app.
Slot booking and reservation management with calendar sync and hold timers.
Session history and receipts for completed charging sessions and payments.
Guided troubleshooting steps for common errors and quick fixes.
Automated outage alerts and estimated repair times for affected stations.
Account and subscription self-service for fleets and frequent users.
Automation Flow
Ticketing System
Auto-create tickets from CMS alerts, user reports and telematics error codes.
Attach session logs, diagnostic traces and photos to each ticket for context.
Prioritise tickets by severity, revenue impact and fleet customer status.
Auto-route incidents to OEM support, regional technicians or third-party vendors.
SLA timers, escalation rules and automated notifications until ticket closure.
Ticket audit logs to support refunds, dispute handling and warranty claims.
Automation Flow
Field Service Management
Dispatch technicians with optimized routes and travel time estimates.
Mobile checklists for on-site diagnostics, part replacement and test sessions.
GPS stamped visit logs, before and after photos and signed closure notes.
Spare part usage logging and automated spare reorder suggestions.
Technician skill matching for complex OEM or high voltage issues.
Auto-generate follow-up visits after remedial work and verification tests.
Automation Flow
Workflow Automation
Incident intake to closure workflows that standardise diagnostics and verification.
Conditional branches for warranty cases, paid repairs and fleet priority incidents.
Automated refund or credit workflows for failed or interrupted sessions.
Preventive maintenance scheduling triggered by usage thresholds or error patterns.
Roaming and partner routing rules to assign cases across EMSPs and OEMs.
Audit trails and approval gates for post-repair billing and customer credits.
Automation Flow
Knowledge Management
Central library for error codes, OEM guides, test procedures and SOPs.
Searchable troubleshooting flows and decision trees for fast technician guidance.
Version controlled manuals and firmware notes linked to charger models.
Tagged quick-fix snippets for common connector and communication faults.
Knowledge snippets exposed to users via the widget for guided self-help.
Access control and change logs to ensure approved content only is published.
Automation Flow
Feedback / Survey
Post-session surveys to capture session quality, payment experience and cleanliness of site.
Driver NPS and micro-feedback after a repair or service visit.
Automated triggers to run surveys for fleet accounts after monthly usage cycles.
Sentiment analysis to detect recurring site-level pain points early.
Collect testimonials and site ratings for high performing locations.
Trend dashboards linking feedback to uptime, technician performance and part failures.
Stakeholder outcomes
Benefits Across Teams
Operators, field teams and drivers gain real, measurable improvements.
Charge Point Operators
- Higher network uptime with faster incident resolution.
- Improved revenue recovery through accurate session tracking.
- Better partner coordination across OEMs and EMSPs.
Field Technicians
- Clear diagnostics, mobile checklists and parts tracking on site.
- Optimised routes reduce travel time and increase first time fix rates.
- Signed closure notes and photos make verification simple.
Fleet and Depot Managers
- Priority routing for fleet incidents and subscription level SLAs.
- Centralised billing and session reports for cost control.
- Easier onboarding for new depots and charging profiles.
Site Hosts and Partners
- Automated uptime alerts and customer-facing status notices.
- Self-service scheduling for reservations and site rules management.
- Clear reporting for site revenue, usage and incident history.
EV Drivers
- Real-time availability, booking and clear session receipts.
- Quick troubleshooting and faster resolution for interrupted sessions.
- Transparent communication on refunds and credits where due.
Operations and Finance
- Reduced dispute handling with ticket-linked session logs and receipts.
- Simplified reconciliation with automated billing triggers on ticket closure.
- Better visibility into MTTR and refund exposure.
Proof of impact
EV networks seeing measurable change
Operations run cleaner on Converiqo
32% higher uptime
Charger uptime improvement
2.6x faster
Faster incident response
48% fewer
Reduction in support calls
NPS +12
Fleet satisfaction improvement
Customer voice
“Converiqo helped us reduce our mean time to repair by giving technicians the right data on the first visit. Uptime improved and drivers are happier.”
Anita Rao, Head of Operations, GreenCharge Networks
Need-to-know
Frequently asked questions
Answers for operators, field teams and support staff.
How can agentic AI support EV charging stations?
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Agentic AI automates charging enquiries, manages station updates, and streamlines communication. It helps EV operators reduce downtime, handle user queries faster, and improve station availability across public and private networks.
What challenges do EV charging operators face daily?
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Operators struggle with charger downtime, slow service response, unclear session updates, and customer confusion. Automation centralizes information and improves visibility across hardware, technicians, and end-user support.
Can automation reduce EV charger downtime issues?
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Yes. Automation assigns breakdown tickets instantly, alerts technicians quickly, and ensures timely resolution. It helps operators maintain higher uptime and reduce revenue loss from charger unavailability.
How does AI improve communication with EV users?
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AI shares real-time charger status, estimated repair times, session details, and pricing FAQs. It reduces frustration and keeps users informed during both operational and outage periods.
What KPIs matter most for EV charging networks?
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Key KPIs include charger uptime, average repair time, session success rate, ticket closure speed, and customer satisfaction. Platforms like Converiqo help operators track and optimize these KPIs.
How does Converiqo’s CSSE improve charging user experience?
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Converiqo’s Customer Self-Service lets users check charger availability, charging status, FAQs, session history, and basic troubleshooting. It reduces inbound support calls and improves transparency for EV users.
Why should EV operators use Converiqo’s Ticketing System?
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Converiqo’s Ticketing System manages outages, slow charging issues, payment errors, and hardware complaints. It assigns clear ownership and ensures faster resolution across field support teams.
How does Converiqo’s Field Service Management reduce downtime?
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Converiqo’s Field Service Management dispatches technicians, tracks repairs, and logs on-site diagnostics. It helps operators fix charger issues faster and maintain higher real-time service reliability.
How do Converiqo workflows improve EV station operations?
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Workflow Automation standardizes fault reporting, escalation, verification, and closure steps. It ensures every charging issue is handled consistently, improving service stability across charging stations.
How does Converiqo’s knowledge base assist EV support teams?
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Converiqo’s Knowledge Management stores troubleshooting guides, SOPs, hardware manuals, and error code logs. Combined with feedback surveys, it helps operators improve technician accuracy and customer experience.
EV network automation
Ready to reduce downtime and improve driver experience?
Plug Converiqo into your EV operations to automate availability, incidents and field service workflows.
Easy to test. Start with one depot or route and scale across your network.