Agentic AI Orchestration
for EV Charging Networks
Converiqo maximizes network reliability by automating fault detection, remote resets, driver support, and field service dispatch.
98%
Network Uptime
30%
Less OpEx
5x
Faster Fixes
What is CPO AI?
Workflows that continuously monitor charger health, attempt self-healing fixes, and manage the repair lifecycle.
How does it help drivers?
It provides instant answers to 'Why isn't this charging?' and can remotely start sessions if the app hangs.
What about outages?
It instantly flags outages to maintenance teams and updates the driver app to show 'Under Maintenance' to prevent wasted trips.
Orchestrating the Electron Flow
See how agentic AI connects your OCPP stream with your support and field teams.
Heartbeat Monitor
Continuously analyze heartbeat signals from chargers to detect offline status or hardware faults instantly.
- Real-time monitoring
- Error code analysis
- Remote reboot trigger
Driver Support Bot
Handle 80% of L1 support queries like "How to pay?" or "Connector stuck" via automated chat and voice.
- Instant troubleshooting
- Remote session start
- FAQ resolution
Field Force Dispatch
Automatically assign repair tickets to the nearest available technician with the right skills and parts.
- GPS-based dispatch
- Spare parts forecasting
- Mobile work orders
Preventive Health
Predict component failures (e.g., contactor wear) based on usage patterns and schedule maintenance before breakage.
- Predictive analytics
- Maintenance scheduling
- Firmware scheduling
The Reliability Advantage
Why top networks prioritize uptime with AI.
Uptime Maximization
Reduce downtime from days to hours by automating the detection-to-dispatch workflow.
Support Cost Drop
Deflect the majority of repetitive calls with a smart AI bot that can actually control the charger.
Driver Trust
Reliable chargers and instant support build trust, making your network the preferred choice for drivers.
Revenue Protection
Every minute a charger is down is lost revenue. Faster fixes mean more kWh sold.
Scalability
Manage 1,000 chargers with the same operations team size as 100, thanks to automation.
Partner Sync
Seamlessly share status data with roaming partners (Hubject, Gireve) to ensure accurate availability maps.
Charging Network Friction
Operational blind spots lead to broken chargers and stranded drivers.
Silent Failures
Chargers appearing "Available" on the app but are actually broken, infuriating drivers.
Slow Repairs
Technicians arriving on site without the right spare part, requiring a second visit.
Support Overload
Call centers flooded with simple queries like "How do I start?" during peak hours.
Connectivity Drops
Intermittent SIM connectivity causing chargers to go ghost and lose transactions.
Billing Disputes
Drivers claiming they were overcharged for a failed session, requiring manual log checks.
ICEing Issues
No automated way to detect or alert when a non-EV is blocking a charging spot.
Efficiency That Scales
Reduce the cost per port to operate your network.
First-Time Fix Rate
Improve fix rates by ensuring technicians have accurate diagnostic data before they leave the depot.
Energy Management
Automate load balancing to avoid peak demand charges without impacting driver experience.
Support Staffing
Scale your network 10x without needing to scale your support team 10x.
High-Voltage Modules
Enterprise-grade tools for Charge Point Operators (CPOs) and e-Mobility Providers (EMPs).
Network Command Center
Global dashboard of all charger statuses.
Automated error code triage (Critical vs Warning).
Remote command trigger (Reset, Unlock Connector).
Firmware update scheduling.
Connectivity health tracking.
Power load visualization.
Driver Experience Bot
In-app chat and WhatsApp integration.
Remote session start/stop capability.
Payment method troubleshooting.
Nearby charger recommendation during outages.
Real-time status updates to drivers.
Post-session feedback collection.
Field Force Dispatch
Auto-ticket creation from error codes.
Intelligent technician assignment.
Mobile app for field techs with checklists.
Spare parts inventory sync.
SLA tracking for maintenance vendors.
Photo proof of repair validation.
Billing & Roaming Hub
CDR (Charge Detail Record) validation.
Automated invoicing for fleet accounts.
Roaming partner reconciliation (OCPI).
Tariff management engine.
Failed transaction recovery logic.
Refund automation for failed sessions.
Outcomes for the Ecosystem
A reliable network benefits everyone involved.
CPO Executives
- Higher asset utilization and ROI.
- Reduced operational overheads.
- Data-driven expansion planning.
Operations Managers
- Single pane of glass for the entire network.
- Less firefighting, more strategic optimization.
- Clear visibility into vendor performance.
Field Technicians
- No wasted trips or wrong parts.
- Clear diagnostics before arriving on site.
- Easy mobile reporting.
EV Drivers
- Confidence that "Available" means working.
- Instant help when things go wrong.
- Seamless payment and billing experience.
Fleet Managers
- Guaranteed charger uptime for critical routes.
- Centralized billing reports.
- Priority support SLAs.
Site Hosts
- Happy visitors/tenants with working chargers.
- Transparent revenue share reporting.
- Minimal involvement in maintenance issues.
Fits Any Network Model
From public fast charging to private fleet depots.
Public DC Fast Charging
Maximize uptime for high-traffic highway corridors.
Fleet & Depot Charging
Ensure mission-critical vehicles are charged and ready every morning.
Destination Charging
Reliable L2 charging for hotels, malls, and workplaces.
Residential Infra
Manage thousands of home chargers for employee reimbursement programs.
Municipality Networks
City-wide management with public access transparency.
Auto OEM Networks
Branded charging experiences with premium support integration.
Leaders on measurable change
98%
Network Uptime
30%
Maintenance Savings
5x
Faster Resolution
40%
Support Deflection
“Our uptime jumped from 85% to 98% because the AI resets chargers instantly. Drivers are happier, and we spend way less on truck rolls.”
Sarah Jenkins
Ops Director, VoltConnect
Frequently Asked Questions
Answers for leaders and ops heads.
It monitors charger heartbeats in real-time. If a charger goes offline or reports an error, the AI automatically attempts a remote reset. If that fails, it creates a ticket and dispatches the nearest field technician, minimizing downtime.
EV networks struggle with silent charger failures, slow repair response, support overload, connectivity drops, billing disputes, and ICEing issues. Automation centralizes monitoring and improves uptime and driver satisfaction.
Yes. An AI support bot can guide drivers through troubleshooting steps (e.g., "Check emergency stop button", "Re-plug connector") and even trigger a remote start if the app fails, reducing support calls significantly.
Significantly. By automating the "Detect → Reset → Dispatch" workflow, it drastically reduces the Mean Time To Repair (MTTR), keeping chargers operational for longer and improving network reliability.
Important KPIs include network uptime percentage, Mean Time To Repair (MTTR), support ticket resolution time, revenue per charger, driver satisfaction score, and first-time fix rate. These help optimize operations and profitability.
Converiqo Network Command Center provides a global dashboard of all charger statuses, automated error code triage, remote command triggers (reset, unlock connector), firmware update scheduling, and connectivity health tracking in real-time.
The Driver Experience Bot integrates with in-app chat and WhatsApp, provides remote session start/stop capability, troubleshoots payment methods, recommends nearby chargers during outages, and collects post-session feedback automatically.
Field Force Dispatch auto-creates tickets from error codes, intelligently assigns technicians based on location and skills, provides mobile checklists, syncs spare parts inventory, tracks SLAs, and validates repairs with photo proof.
The Billing & Roaming Hub validates CDRs (Charge Detail Records), automates fleet invoicing, reconciles roaming partners via OCPI, manages tariffs, recovers failed transactions, and automates refunds for failed sessions.
Predictive analytics identify component failures (e.g., contactor wear) based on usage patterns, enabling proactive maintenance scheduling. Workflow automation standardizes monitoring, dispatch, and resolution processes, ensuring consistent network performance.
Power up your network reliability?
Join the most reliable CPOs using agentic AI to keep the electrons flowing.