Agentic AI for Assisted Sales, Installations, and After-Sales Care
Converiqo unifies product discovery, quotes, financing, deliveries, field service, and feedback so every electronics purchase feels premium and predictable.
Pressure points
What Slows Electronics Stores Every Day
Automation keeps sales, service, and technicians aligned.
Installation & Repair Coordination
Multiple visits, unclear slots, and technician no-shows create unhappy customers and escalate costs.
Repetitive Product Queries
Shoppers keep asking about specs, comparisons, EMI, exchange, and stock status but staff juggle manual answers.
Warranty & AMC Tracking
Warranty registrations, AMC renewals, and service reminders slip through spreadsheets and lead to revenue leakage.
Disconnected Ticketing
Installation issues, returns, and repairs travel through WhatsApp or calls with no SLA tracking.
Inconsistent Marketing Execution
Festive bundles, exchange drives, and launch events need faster rollout and better measurement across stores.
Limited Visibility for Store Leadership
Owners, COOs, and merchandising heads lack a consolidated view of sales funnels, service load, and technician utilization.
How Converiqo Orchestrates Electronics Retail
From lead capture to field service, every workflow runs on one agentic layer.
Lead-to-Purchase Intelligence
Capture enquiries, tag preferences, and orchestrate assisted demos, quotes, and EMI approvals in one system.
Customer & Staff Self-Service
Give shoppers, store teams, and technicians instant answers on orders, slots, and SOPs across WhatsApp, web, and kiosks.
Automation Across Sales & Service Ops
Standardize approvals, escalations, and hand-offs for delivery, installation, repair, returns, and buyback workflows.
Knowledge & Insights Layer
Centralize product specs, troubleshooting trees, SOPs, and KPIs so every team works from the same playbook.
Core module
Sales & Lead Engine
Give every enquiry a guided journey from discovery to EMI approval.
Automation Flow
Sales / Lead Engine – Assisted Discovery & EMI Journeys
Capture walk-in, WhatsApp, website, marketplace, and social enquiries with tags for category, brand preference, urgency, and budget band.
Auto-qualify leads by use case (gaming laptop, 4K TV, inverter AC, smart appliances) and prioritize high-ticket bundles or corporate buyers.
Generate side-by-side spec comparisons, accessory recommendations, and finance options with shareable quotes sent over chat or email.
Trigger nudges for pending demos, payment links, or exchange valuations so prospects never go cold.
Route hot leads to store specialists, remote advisors, or video demo pods with SLA timers.
Provide a live pipeline dashboard showing conversion rate, EMI uptake, and lost reasons by category or store.
Automation Flow
Customer Self-Service – Orders, Policies, and Visibility
Shoppers check product availability, compatible accessories, price drops, and EMI offers through WhatsApp, web widget, or QR at shelves.
Order tracking journeys show invoice, delivery slot, technician allocation, and handover checklist status in real time.
Self-serve flows capture repair requests, installation reschedules, and return reasons without manual calls.
FAQ library covers warranty terms, exchange eligibility, buyback values, and financing documents in multiple languages.
AI suggests add-ons like surge protectors, soundbars, extended warranty, or AMC based on basket context.
Customers download invoices, warranty certificates, and service reports directly from the assistant.
Automation Flow
Ticketing System – Warranty, Repair, and Return Ops
Log every installation issue, DOA case, refund request, and product query from any channel into a structured caseboard.
Auto-classify tickets by product type, SLA, and responsible team (store, warehouse, vendor, finance, service center).
Attach photos, videos, purchase proofs, and technician notes with audit trails.
Escalate breaches to regional heads or OEM partners with automated summaries.
Monitor backlog, resolution time, and repeat issue categories per store or technician pool.
Convert resolved tickets into knowledge articles to accelerate future handling.
Automation Flow
Field Service Management – Delivery, Installation & Repair
Assign technicians based on skill, certification, geography, and workload while linking to delivery manifests.
Share digital job cards with wiring diagrams, installation checklists, and safety confirmations.
Send customers automated slot confirmations, ETA alerts, and technician profiles before every visit.
Collect on-site photos, signatures, serial numbers, and upsell interest for accessories or AMC.
Trigger escalation workflows when technicians report missing parts, site constraints, or repeat failures.
Sync completion data with billing, warranty registration, and customer satisfaction surveys instantly.
Automation Flow
Marketing Module – Launches, Exchange Drives, and Loyalty
Segment customers by purchase history, warranty expiry, and interest (home theater, gaming, smart home) to trigger relevant campaigns.
Automate launch sequences for new models with demo invites, video explainers, and trade-in calculators.
Run exchange and buyback promotions with instant valuation workflows and reminder cadences.
Coordinate hyperlocal events like roadshows or experience zones with task lists for store teams.
Measure campaign ROI via conversions, accessory attach rate, and finance adoption.
Share insights with OEM partners and distributors through secure dashboards.
Automation Flow
Workflow Automation – Store, Warehouse, and Service Ops
Standardize approvals for discounts, replacements, escalations, and goodwill gestures.
Connect POS, ERP, WMS, and service CRMs so product availability, pick lists, and technician slots update automatically.
Automate vendor follow-ups for back orders, RMA approvals, and spare parts.
Create opening and closing checklists for demo zones, planogram resets, and display health.
Link workflows to KPIs such as lead-to-sale time, installation completion, and repeat repair percentage.
Provide leadership with live boards to reprioritize tasks across stores or service centers.
Automation Flow
Knowledge Management – Specs, SOPs, and Troubleshooting
Centralize spec sheets, comparison tables, and compatibility guides for every category and OEM.
Publish interactive decision trees for installation issues, pairing problems, or calibration requests.
Embed bite-sized training for new launches, financing programs, and store SOP updates.
Track acknowledgements for compliance-sensitive updates like safety recalls or firmware cautions.
Surface contextual tips within tickets and workflows so teams never search multiple tools.
Provide technicians with offline-ready access to manuals, wiring diagrams, and diagnostic steps.
Automation Flow
Feedback / Survey – Voice of Customer & Technician Scorecards
Trigger post-purchase, post-installation, and post-repair surveys via SMS, WhatsApp, or email.
Measure NPS, demo experience, technician punctuality, and product understanding clarity.
Capture root-cause reasons for dissatisfaction and auto-create recovery tickets.
Benchmark stores and technicians on first-time-fix rate, upsell success, and courtesy scores.
Loop feedback into merchandising and service design teams for improvements.
Correlate survey trends with campaign data and ticket resolution speed.
Personas
Why Every Stakeholder Wins
Built for HQ, store managers, contact centers, technicians, marketing, and IT.
Founders, CEOs, COOs
- Command center for sales, service, and marketing KPIs across every channel.
- Predictable installation and repair execution without manual firefighting.
- Faster rollout of new formats, franchises, or shop-in-shop expansions.
Store & Regional Managers
- Instant view of open leads, tickets, and technician assignments per location.
- Playbooks for demos, exchange drives, and complaint handling reduce training time.
- Data-backed coaching for staff on conversion, accessory attach, and CSAT.
Contact Center & CX Teams
- Operate from a single case view with purchase, warranty, and technician context.
- Automate repetitive updates so agents focus on complex escalations.
- Track SLAs and sentiment while sharing visibility with stores.
Technicians & Field Crews
- Receive clear digital job cards, checklists, and spare allocations before every visit.
- Log completion evidence and parts consumption without paperwork.
- Reduce travel waste with optimized routing and skill-based assignment.
Marketing & Growth Teams
- Launch omnichannel campaigns tied to actual stock and warranty data.
- Track uplift, redemption, and accessory attach in real time.
- Collaborate with OEM partners through shared dashboards.
IT & Transformation Leaders
- Layer automation on top of existing POS/ERP with secure APIs and file drops.
- Maintain governance with detailed access controls and logs.
- Reduce custom dev requests via configurable workflows and knowledge objects.
Formats
Designed for Every Electronics Format
Adapt workflows to flagship stores, franchises, quick-turn gadget shops, or omnichannel brands.
Flagship & Experience Stores
Coordinate premium demos, concierge delivery, and launch events with flawless follow-through.
Franchise & Multi-brand Chains
Offer consistent playbooks and shared KPIs for every partner location.
Mobile & Gadget Boutiques
Manage high-velocity launches, trade-ins, and repair queues with precision.
Appliance Megastores
Connect large-format sales floors with warehouse, logistics, and installer networks.
Omnichannel Electronics Brands
Unify e-commerce, marketplace, and store journeys without ripping existing stacks.
Service-Heavy Retailers
Link AMC, warranty, and multi-brand service centers to a single workflow brain.
Proof in numbers
Electronics Retailers on Measurable Impact
Sales, Service, and Technicians in One View
55%
Faster installation scheduling
48%
Reduction in repeat service calls
32%
Omni-channel conversion uplift
100%
Technician utilization visibility
Customer voice
“Converiqo connects our sales floor, service desk, and field technicians. Customers get proactive updates, and we finally have clarity on every installation or repair without chasing teams on calls.”
Neha Kapoor, COO, VoltEdge Electronics
Need-to-know
Electronics Store Automation FAQs
Answers for owners, ops leaders, and service heads.
How can agentic AI support electronic retail stores?
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Agentic AI automates customer queries, organizes service requests, and improves coordination between sales, support, and technicians. It helps electronics stores handle product inquiries, installation needs, and repair communication more efficiently.
What daily operational challenges do electronics stores face?
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Stores struggle with warranty management, installation scheduling, repetitive product questions, repair follow-ups, and inconsistent support. Automation streamlines issue categorization, updates customers promptly, and reduces manual workload across departments.
Can automation improve installation and repair coordination processes?
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Yes. Automation assigns technicians, tracks onsite progress, and alerts customers about visit times. It ensures better scheduling accuracy, reduces delays, and provides consistent visibility into installation or repair status.
How does AI enhance communication with electronics customers?
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AI sends automated updates about order status, installation timelines, repair progress, and service ticket developments. Customers stay informed without repeatedly calling support teams, improving overall transparency and trust.
What KPIs should electronics stores measure with automation?
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Important KPIs include lead-to-sale conversion, ticket resolution time, installation completion rate, product issue recurrence, customer satisfaction score, and campaign engagement. These metrics help boost operational efficiency and after-sales experience.
How does Converiqo’s Lead Engine improve electronics sales?
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The Lead Engine captures inquiries from walk-ins, ads, websites, and social channels. It tags product interest, urgency, and budget segment, helping sales teams prioritize follow-ups and convert more inquiries into confirmed purchases.
How does Customer Self-Service help electronics customers?
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Customer Self-Service lets customers track orders, check installation timelines, request repairs, view product FAQs, and access policies anytime. It reduces call volume and improves clarity for common electronics-related questions.
Why should electronics stores use Converiqo’s Ticketing System?
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The Ticketing System organizes warranty claims, repair requests, installation issues, product queries, and return concerns into structured cases. It ensures accountability, SLA tracking, and quicker resolution by technical and support teams.
How does Field Service Management optimize technician scheduling?
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Field Service Management assigns technicians based on skill, product type, and location. It tracks visits, completion notes, and delays, ensuring a smoother and more reliable installation or repair experience for customers.
How do Converiqo’s workflows and feedback improve service quality?
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Workflow Automation standardizes repair handling, installation steps, escalation routing, and product issue mapping. Combined with Feedback / Survey insights, electronics stores can improve technician performance, reduce repeat issues, and enhance overall customer satisfaction.
Ready to make every electronics journey seamless?
Start with one store, one department, or one workflow. Converiqo layers on top of your existing POS, ERP, and service stack without disruption.