Agentic AI for MRI/CT/USG Bookings, Staff Support & Finance Workflows
One Converiqo.ai assistant keeps bookings, sample logistics, employee self-service, ticketing, and payments in sync so patients, staff, and partners stay informed without chaos.
Pressure points
Where diagnostic operations lose time
Automation replaces manual follow-ups from inquiry to invoicing.
Fragmented intake & booking
Calls, WhatsApp, portals, and hospital referrals feed disconnected sheets, causing double-bookings and lost revenue.
Manual sample & modality routing
Teams juggle walk-ins, home collections, and imaging bays without AI reminders or load balancing.
Unpredictable report delivery
Radiologists rely on manual chasers, leading to SLA breaches and anxious patients.
Employee fatigue & leakage
Front desks, HR, accounts, and IT drown in repetitive updates instead of running smoother ops.
Who this AI layer empowers
Every stakeholder gets clarity patients, clinical staff, support teams, and management.
Patients & caregivers
Book, reschedule, pay, and download reports without calling the centre.
Radiologists & pathologists
Clean worklists, approvals, and zero guesswork on pending studies.
Phlebotomists & modality techs
Route plans, attendance, and stock requests in one mobile-friendly feed.
Front office & call-centre teams
AI-guided playbooks for intake, reminders, escalations, and calm lobbies.
HR, IT & finance
Self-service requests, ticketing, and payment visibility across every branch.
CXOs & operations heads
Command-centre visibility into workloads, SLA risks, and cost leakages.
How it works
One agentic fabric across every workflow
One diagnostic-grade AI assistant
Understands MRI/CT/USG prep, wellness panels, and corporate packages; triages every inquiry into the right workflow.
Automation fabric over LIS/RIS/HRMS
Connects lead capture, slot orchestration, HR, ticketing, and finance without replacing core systems.
Governance-ready by design
Role-based access, consent logging, audit histories, and data residency options for healthcare networks.
Core automation modules
Designed for diagnostics from lead capture to employee self-service.
Lead Management for Diagnostics
- Capture inquiries from hospitals, corporates, wellness drives, and walk-ins
- AI scoring by modality, urgency, referral source, and location
- Nudges move leads from inquiry → booked slot → sample/report completion
Patient Communication & Self-Service
- Website widget, WhatsApp, Telegram, IVR, and portal journeys
- Instant report, receipt, and invoice delivery with status tracking
- Transport, home collection, and support tickets routed automatically
Employee Self Service (HR/Attendance/Leave)
- Clock-in/out, leave balances, and shift swaps handled via chat
- Policy lookups for PPE, radiation safety, and roster SOPs
- Attendance analytics to keep every modality staffed
Ticketing + Finance Automation
- IT/HR/Accounts tickets with SLA timers and escalation paths
- Payments, reimbursements, and vendor invoices tracked centrally
- Compliance-ready notes for audits and partner reviews
Automation flows
Deep dives into connected diagnostic journeys
Four end-to-end blueprints covering knowledge, leads, staff ops, and finance.
Automation flow
Diagnostic Knowledgebase & Booking Concierge
Admissions-style knowledge engine that keeps every MRI/CT/USG inquiry on-script.
Patients ask “Is fasting needed?” and get protocol-accurate replies within seconds.
Prospects check “Do you have contrast MRI slots tomorrow?” with live availability.
Upload prescriptions, insurance cards, and previous films for instant triage and consent.
Admissions logic recommends modality, centre, and prep steps based on doctor notes.
Self-serve FAQs cover wellness packages, preventive panels, and campus health drives.
Automated reminders cover fasting, hydration, sedation, and arrival documents on every channel.
Doctor referral flows carry clinical notes so radiologists see context upfront.
Knowledge stays consistent across website widgets, WhatsApp, kiosks, and IVR.
Automation flow
Lead Management & Conversion
AI guides inquiry → scored lead → booked slot → home collection → converted payment.
Capture leads from hospital partners, B2B health checks, wellness camps, aggregators, and walk-ins.
Auto-tag each request by modality, urgency, referral source, and geography.
AI scoring prioritizes stroke alerts versus routine wellness so counsellors focus fast.
Route high-value cases to senior advisors with SLA timers and nudges.
Send prep guides, consent forms, and deposit links in one conversational thread.
Book centre visits, tele-consults, or home collection slots without juggling spreadsheets.
Trigger reminders for documents, fasting, and payments until every slot is confirmed.
Visualize the funnel from inquiry to booked, sample collected, and report delivered.
Automation flow
Employee Self Service & Ticketing
Keeps lab, radiology, phlebotomy, and admin teams aligned without hallway chasers.
Clock-in/out via kiosk, chat, or geo-fenced mobile tap for field and home collection staff.
View leave balances, swap shifts, and track overtime approvals with full audit history.
Broadcast roster alerts so MRI, CT, and pathology benches stay covered.
Knowledge answers PPE refreshers, contrast reaction SOPs, and HR policies instantly.
Raise IT, HR, accounts, or facilities tickets with auto-classified SLAs and owners.
Attach photos or video for console faults, asset IDs, or vendor references directly in chat.
Ticket dashboards show backlog, breach risk, and repeat issues across every centre.
Leadership sees attendance plus ticket trends to spot burnout or training gaps early.
Automation flow
Payments, Communication & Credentialing
One orchestration layer for finance, patient support, and talent workflows.
Finance tracks patient bills, vendor invoices, and reimbursements in a single ledger.
Manage corporate wellness programs, TPAs, and B2B accounts with approval trails.
Auto-match service completion to invoice release and gently chase pending co-pays.
Parents track pediatric pickups, transport status, or technologist ETA without calling.
Report-ready notifications share PDFs, DICOM links, and fee receipts securely.
Support tickets for transport, cafeteria, uniforms, or facilities route to accountable teams.
Publish openings, capture applications via chat, and auto-build candidate IDs with credential checks.
AI screens resumes vs modality skills and keeps onboarding tasks docs, medicals, training on track.
Stakeholder outcomes
Every team gets measurable relief
Owners & CXOs
- Live queues, delayed samples, and SLA breaches visible across every centre.
- Standardize workflows once and replicate them across new cities or spokes.
Operations & Quality
- One timeline from booking to report release, with alerts for bottlenecks.
- Compliance and audit readiness built into every workflow.
HR, IT & Finance
- Clean tickets, payroll-ready attendance, and reimbursement visibility.
- Data-backed insight into stress points, attrition triggers, and cost leakages.
Patients, Doctors & Partners
- Predictable communication from inquiry to report delivery.
- Secure sharing with physicians, corporates, and insurers without extra chasers.
Why diagnostics choose Converiqo
Operational calm with less admin load
Patients, parents, and doctors stay informed without chasing multiple phone numbers.
Technicians, phlebotomists, and radiologists trust internal processes because approvals and updates are transparent.
Management sees every lead, sample, HR ticket, and payment on one command centre.
Finance closes books faster with audit-ready logs for cashless programs, vendors, and reimbursements.
Diagnostic networks scale into new cities knowing workflows, SLAs, and communication are already standardized.
With Converiqo.ai, your diagnostic network stays parent-friendly, digitally connected, and operationally efficient without ripping out existing LIS/RIS stacks.
Need-to-know
Frequently asked questions
Answers for lab founders, imaging directors, and support leaders.
How can AI improve daily operations in diagnostic centers?
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Converiqo.ai automates routine coordination between front desk, phlebotomy, modality teams, and reporting so samples keep moving and staff focus on patient care.
Why do diagnostic labs need real-time visibility into workloads?
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Unified dashboards show queues, pending samples, delayed reports, and bottlenecks so you rebalance teams quickly and protect SLAs during peak hours.
How can agentic AI reduce front-desk chaos in diagnostic centers?
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Tasks, reminders, and escalations route automatically, replacing sticky notes with guided steps that keep the waiting area calm for patients.
How does Converiqo.ai support multi-location diagnostic networks?
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Standardize journeys across centres while keeping local flex; headquarters monitors volumes, delays, and support issues across every city.
How can AI insights improve staff experience in diagnostic centers?
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Attendance, ticket, and workload analytics surface chronic stress points so leaders adjust rosters, SOPs, and staffing before burnout hits.
How does Employee Self Service help lab and support staff?
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Staff raise HR requests, track approvals, and update details without chasing supervisors offline, building trust in internal processes.
How does HR, attendance, and leave automation fit diagnostic centers?
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Technicians, collection teams, and admin staff get accurate logs and roster planning so critical benches are always covered.
How can ticketing improve IT, HR, and accounts support in labs?
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Emails and hallway complaints become structured tickets with owners and SLAs, so issues close faster and leadership sees true workload.
How does Converiqo.ai support payments and invoicing workflows?
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Vendor bills, reimbursements, and service payments live in one console, reducing reconciliation effort and giving finance real-time cost visibility.
Why run these modules on one Converiqo.ai agentic AI stack?
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Linking employee self-service, HR, ticketing, and payments into one assistant keeps data clean, workflows connected, and scale effortless.
Ready when you are
Start with one department, scale across the network
Plug Converiqo.ai into lead intake, employee self-service, ticketing, or payments then expand to bookings, logistics, and CX once teams feel the calm.
Easy onboarding · Works with existing LIS/RIS/HIS · 24/7 success pod