Agentic AI for Reliable Milk Supply, Happier Farmers, Predictable CX
Converiqo automates demand capture, farm coordination, field logistics, ticketing, and customer communication so you deliver every litre with traceability and trust.
Pressure points
Key Challenges for Dairy Farms & Milk Brands
Handle daily supply chain, delivery routes, quality issues, B2B bulk orders, and farm management workflows without manual chaos.
Milk Orders Across Too Many Channels
Daily and subscription orders arrive via WhatsApp, call centres, distributor apps, and route sales teams creating duplicate promises and missed fulfilment.
Route & Dispatch Uncertainty
Coordinating chillers, tankers, delivery bikes, and city depot transfers takes hours of manual follow-up with little visibility for B2B buyers.
Quality Complaints & Temperature Breaches
Any delay or temperature variance triggers refund requests, lab tests, and audits that lack a standardized triage flow.
Farmer/Vendor Coordination Chaos
Milk collection centres, feed suppliers, veterinarians, and field supervisors work on spreadsheets, making it tough to enforce SOPs and payout accuracy.
Bulk & Retail Demand Forecasting Gaps
Hotels, cloud kitchens, modern trade, and subscription families have different seasonality but insights rarely reach production fast enough.
Customer Support Overload
Customers chase delivery updates, product info, invoice copies, and farm visit slots, overwhelming service teams and delaying escalations.
How Converiqo Transforms Farm-to-Fork Operations
Automation and AI synchronize orders, production, quality, logistics, farmer engagement, and CX so every department works in lockstep.
AI-Powered Sales & Demand Intelligence
Capture every enquiry retail or institutional and auto-tag by route, SKU, fat/SNF specs, packaging, and payment preference.
Connected Supply, Quality & Service
Standardize farm visits, lab tests, tanker dispatch, and ticket handling so ops, QA, and CX stay in sync daily.
Always-On Customer & Farmer Communication
Give customers, distributors, and farmers a single assistant for orders, support, payouts, and knowledge content.
Core module
Modules Tailored for Dairy Supply Teams
Sales, subscriptions, field ops, vendor relations, workflows, marketing, knowledge, and feedback inside one command stack.
Automation Flow
Sales / Lead Engine for Milk & Value-Added Products
Capture enquiries from websites, WhatsApp, call centres, distributor networks, and route sales apps with automatic tagging by SKU, fat/SNF, packaging, and temperature needs.
Auto-classify deals as subscription, retail, HoReCa, modern trade, institutional catering, or export, and detect required certifications up front.
AI profiling enriches each lead with historical demand, preferred delivery windows, credit terms, and distance from nearest chilling centre.
Trigger guided responses with sample quotations, payment links, farm stories, and cold chain assurances tailored to the buyer segment.
Sales teams receive SLA-driven tasks for sample dispatch, plant visit scheduling, and price approvals, with conversion probability and margin dashboards.
Sync confirmed orders to ERP, routing, invoicing, and production planning so procurement and operations teams act immediately.
Automation Flow
Customer Self-Service for Subscriptions & Support
Retail subscribers view delivery schedules, pause/resume dates, flavour changes, and balance credits through WhatsApp, SMS, or web widgets.
B2B buyers download invoices, quality certificates, lab reports, and batch traceability documents on demand.
AI answers FAQs such as “Can I switch to lactose-free?”, “What time will the tanker arrive?”, “How do I book a farm visit?”, or “Where is my replacement crate?”.
Allow customers to raise temperature breach claims, packaging feedback, or emergency top-ups that immediately log into ticketing workflows.
Share live route tracking, driver contact, and estimated arrival for premium subscribers or HoReCa clients.
Automate renewal reminders, payment confirmations, and upsell nudges (paneer, ghee, probiotic drinks) without manual intervention.
Service Flow
Ticketing System for Quality & Service Issues
Log quality complaints, temperature breaches, delayed deliveries, packaging damage, or missing crates with photos and route tags.
Auto-assign tickets to QA labs, dispatch teams, finance, or customer success depending on issue type and value.
Escalate high-priority HoReCa or export shipments when SLAs are at risk, prompting proactive updates to buyers.
Sync investigation steps sample pickup, lab tests, root-cause analysis so all stakeholders see progress in real time.
Trigger refunds, credit notes, or replacement batches automatically once approvals finish.
Mine ticket data to identify recurring SKUs, routes, or suppliers causing quality or service headaches.
Field Flow
Field Service Management for Collection & Delivery
Plan tanker pickups, micro-chiller routes, dry and cold deliveries, and farm vet visits with live GPS and shift rosters.
Assign field supervisors, quality officers, and driver partners based on region, volume, and regulatory skill sets.
Capture farm inspection notes, hygiene scores, feed recommendations, and vaccination reminders via mobile workflows.
Track equipment (cans, chillers, crates), record damages, and auto-generate replacement or maintenance tasks.
Sync fuel logs, tolls, and allowance claims with finance for faster reimbursements and audit trails.
Alert ops when temperatures breach thresholds, routes get delayed, or dispatches need rerouting due to weather or traffic.
Partner Flow
Vendor & Farmer Management
Digitize onboarding for farmers, societies, chilling partners, and feed suppliers with contracts, certifications, and payout preferences.
Track milk collection quantities, quality bonuses, rejection reasons, and payment status by farmer or cluster.
Schedule veterinary visits, AI (artificial insemination) programs, feed deliveries, and training camps with automated reminders.
Provide farmer self-service portals to view FAT/SNF readings, lab reports, incentive schemes, and grievance status.
Manage vendor SLAs for packaging, logistics, and input suppliers with scorecards, alerts, and escalation flows.
Link payouts and incentives to quality and compliance metrics, ensuring finance closes cycles on time with fewer disputes.
Automation Flow
Workflow Automation for Farm-to-Fork Operations
Digitize journeys end-to-end: enquiry → forecast → production plan → collection → dispatch → delivery → feedback → renewal.
Automate procurement triggers for feed, packaging, and additives based on order intake and chilling capacity.
Standardize SOPs for lab testing, cold chain checks, farm audits, and compliance submissions with reminders.
Connect ERP, WMS, CRM, and payment systems so data flows without manual uploads.
Provide command-centre dashboards for daily milk inflow/outflow, wastage, line stoppages, and customer health.
Allow ops leaders to clone workflows for new cities, franchise partners, or processing plants within minutes.
Growth Flow
Marketing Module for Demand & Loyalty
Run drip journeys for new apartment complexes, school contracts, retail franchisees, and subscription families with curated package suggestions.
Segment audiences by fat/SNF preference, channel (retail, HoReCa, institutional), and city to push relevant offers and updates.
Trigger-based workflows for festive bundles, new product launches (A2 milk, probiotic curd, ghee), referral rewards, and expiring credits.
Automate renewal reminders for subscription plans, payment follow-ups, and feedback requests after farm tours or factory visits.
Measure campaign ROI via order uplift, churn reduction, repeat purchase frequency, and add-on attachment rate.
Loop marketing intelligence back into sales playbooks so consultants know which SKUs or narratives resonate with each persona.
Knowledge Flow
Knowledge Management for SOPs & Compliance
Centralize chilling plant SOPs, HACCP checklists, traceability policies, and product data sheets for every SKU.
Store training videos for milking hygiene, cold chain handling, lab sampling, and audit readiness accessible via QR or chat.
Maintain pricing matrices, discount policies, and credit terms so sales and finance stay aligned.
Publish procurement advisories, seasonal demand forecasts, and contingency playbooks in one searchable hub.
Version-control regulatory submissions, export documentation, and sustainability reports with approval trails.
Track which articles reduce ticket volume or errors, guiding L&D priorities across farms and plants.
Insight Flow
Feedback / Survey Engine for Customers & Farmers
Trigger CSAT/NPS surveys after deliveries, farm tours, product launches, or complaint closures.
Collect quality ratings on temperature, taste, packaging, behaviour, and timeliness from B2B and B2C segments.
Route detractor alerts to regional heads with predefined goodwill gestures or replacement workflows.
Capture farmer satisfaction on payouts, veterinary support, and feed programs to improve retention.
Publish positive stories automatically to marketing libraries with consent tracking.
Visualize trends by route, SKU, region, or shift to finetune operations and product strategy.
Stakeholder outcomes
Benefits Across Dairy Teams & Customers
Leadership, ops, sales, farmers, logistics, and CX share a single version of the truth every day.
Dairy Owners & Boards
- Unified visibility across orders, procurement, production, logistics, and CX ensures daily decisions are data-backed.
- Dynamic forecasting links sales commitments with plant capacity, reducing wastage and emergency procurement.
- Regulatory and sustainability reports stay audit-ready with automated logs and approvals.
Operations & Quality Leaders
- Route plans, tanker hygiene, and lab workflows move from manual checklists to real-time dashboards.
- Escalations surface early with context so teams coordinate fixes before customers escalate.
- Digital SOPs keep plants, chilling centres, and franchise partners compliant without constant supervision.
Sales & Commercial Teams
- Lead scoring, guided proposals, and automated renewals improve conversion and protect margins.
- Legacy spreadsheets get replaced with CRM-style visibility on institutional and retail accounts.
- Marketing intelligence feeds package design, promotions, and channel focus.
Farmer Relations & Procurement
- Self-service portals and transparent payment workflows boost farmer trust and retention.
- Scheduled veterinary and extension visits become predictable, reducing disease and supply shocks.
- Quality-linked incentives and alerts keep rejection rates low and compliance high.
Logistics & Field Crews
- Mobile workboards display routes, load plans, quality checkpoints, and documentation in one place.
- Expense claims, maintenance needs, and incident logs sync instantly with HQ.
- Temperature breaches and delays trigger contingency workflows automatically.
Customers & Channel Partners
- Subscriptions, bulk orders, and farm visits receive proactive updates and transparent ETAs.
- Fast ticketing keeps replacements or credits from dragging on for days.
- Access to quality data, batch traceability, and new product alerts strengthens loyalty.
Deployment fit
Capabilities for Every Dairy Business
From integrated dairies to FPOs, specialty brands, and nationwide franchises.
Integrated Dairy Companies
Connect procurement, processing, logistics, and retail/HoReCa sales across plants, chilling centres, and franchise outlets.
Farmer Producer Organizations & Co-ops
Manage farmer payouts, society operations, and government scheme compliance with automated workflows and analytics.
Specialty/A2 & Organic Dairies
Maintain premium customer experience with traceability storytelling, subscription management, and farm tour scheduling.
Liquid Milk & Value-Added Brands
Coordinate SKU launches, packaging runs, merchandising, and distributor communication across cities.
B2B Bulk Suppliers & Institutional Farms
Handle contract manufacturing, tanker dispatch, QA documentation, and customer support for large buyers.
Farm Management Startups & Franchises
Offer partner farms a ready-made control centre for herd health, field teams, order capture, and fulfilment SLAs.
Proof of impact
Dairy Teams See Measurable Transformation
Dairy Supply Ops Scale Faster on Converiqo
52%
Faster milk order confirmation
38%
Reduction in route & dispatch escalations
3.1x
Improvement in farmer/vendor response time
34%
Increase in repeat & subscription revenue
Customer voice
“Converiqo is our nerve centre. Sales locks in institutional orders, procurement sees it instantly, and customers track every tanker. Complaints dropped by 43% and we launched two new SKUs without adding coordinators.”
Ritika Sen, COO, GreenFields Dairy
Need to know
Frequently Asked Questions
Answers for dairy founders, operations teams, farmer relations, sales, and CX leaders.
How can agentic AI support modern dairy farms?
+
Agentic AI automates inquiries, organizes farm operations, and improves coordination between workers, suppliers, and distributors. It helps dairy farms manage herd tasks, milk collection tracking, vendor communication, and customer orders with greater efficiency.
What daily operational challenges do dairy farms face?
+
Farms struggle with scheduling, missed updates, worker coordination, supply tracking, customer complaints, and manual record management. Automation centralizes data, reduces errors, and ensures smoother communication across all farm activities.
Can automation improve milk supply management and distribution?
+
Yes. Automation tracks milk volumes, assigns collection routes, triggers alerts for delays, and updates customers or distributors. It reduces manual dependencies and enhances visibility across procurement, collection, and delivery processes.
How does AI enhance communication for farmers and buyers?
+
AI sends automated updates on order status, supply schedules, payment reminders, vendor needs, and delivery timelines. Farmers and distributors receive clear, timely communication without relying on manual follow-ups.
What KPIs should dairy farms track using automation tools?
+
Important KPIs include milk yield, supply consistency, vendor performance, delivery turnaround time, ticket resolution speed, worker productivity, and customer satisfaction. These insights help farms improve operational stability and service quality.
How does Converiqo Lead Engine increase dairy supply contracts?
+
The Lead Engine captures inquiries from distributors, retailers, and corporate buyers. It tags volume requirements, location, supply frequency, and urgency helping dairy farms prioritize high-value leads and secure long-term purchase agreements.
How does Customer Self-Service benefit milk buyers and vendors?
+
Customer Self-Service allows buyers or partners to check order status, track delivery schedules, submit requests, raise issues, and access FAQs. It reduces inbound calls and provides immediate clarity for supply-related questions.
Why should dairy farms adopt Converiqo Ticketing System?
+
The Ticketing System organizes complaints, quality issues, delivery delays, payment concerns, and vendor problems into trackable tickets. It ensures faster resolution and better accountability across farm, logistics, and supply teams.
How does Field Service Management support farm and route operations?
+
Field Service Management assigns workers for cattle care, equipment maintenance, route collection, and delivery tasks. It tracks progress, delays, and completion improving reliability and operational consistency.
How do workflows, marketing, and knowledge improve dairy operations?
+
Workflow Automation standardizes supply processes, quality checks, vendor communication, and issue escalation. Marketing Module boosts outreach, while Knowledge Management stores SOPs and guidelines. Feedback insights help refine farm efficiency and product quality.
Dairy excellence
Ready to Automate Daily Supply Through Customer Delight?
Plug Converiqo into your dairy stack to orchestrate sales, farmers, production, logistics, and service from one control room.