Agentic AI for pickups, tracking, exceptions, and account care
Converiqo connects sales, bookings, hubs, riders, and customers so courier networks deliver predictable, transparent experiences at scale.
Pressure points
Everyday friction in courier operations
Automation tames address issues, exceptions, and field chaos so teams can focus on delivery.
Address Quality & Routing Issues
Incomplete or inaccurate addresses cause repeat calls, failed attempts, and high non delivery rates across lanes and cities.
Parcel Visibility Gaps
Shippers and receivers expect real time status while hubs and riders often update systems late or with inconsistent reason codes.
Field Force Coordination
Assigning pickups and deliveries across large fleets is manual, making it hard to balance workloads or react quickly to spikes.
Exception & NDR Chaos
Delays, damage, returns, and non delivery reports move across WhatsApp, calls, and spreadsheets without a single source of truth.
High Cost of Status Calls
Customers repeatedly call for pickup confirmation, tracking, and claim updates, stretching support teams and increasing cost per shipment.
Fragmented Systems & Data
TMS, WMS, GPS, billing, and CRM data live in silos, making it difficult to automate workflows or get a unified view of performance.
How Converiqo orchestrates courier journeys
Lead engines, self service, hubs, riders, and support teams operate on a shared, event driven fabric.
Sales & Lead Engine
Capture and qualify corporate pickup and B2B leads by lane, volume, and service level.
Customer Self Service
Give shippers and receivers instant access to booking, tracking, and policy information.
Ticketing & Exceptions
Structure complaints, NDRs, losses, and billing disputes with clear SLAs and ownership.
Field Service Management
Allocate pickups and deliveries to riders with efficient routes and real time updates.
Workflow Automation
Standardize pickup, sorting, dispatch, delivery, and escalation steps across the network.
Feedback & Account Health
Continuously listen to shippers and receivers to improve reliability and retention.
Knowledge Management
Equip support and operations with up to date SOPs, playbooks, and resolution guides.
Integrations & Connectors
Connect TMS, WMS, GPS, CRM, and marketplaces so automation can span every system.
Core module
Sales & Lead Engine
Turn inbound enquiries into contracted lanes with disciplined, data rich workflows.
Automation flow
Sales / Lead Engine - From enquiry to contracted lanes
Capture corporate and reseller enquiries from inbound calls, WhatsApp, website forms, and marketplace partner referrals with automatic tagging by industry and expected monthly volume.
Profile prospects by pickup cities, delivery lanes, product categories, service level needs, and integration requirements.
Route high potential opportunities to key account managers while smaller or self serve shippers receive guided digital journeys.
Generate rate proposals and lane wise pricing scenarios with margin visibility and approval workflows.
Track pilot runs, trial orders, and service level adherence before final contract sign off.
Automate onboarding tasks such as documentation collection, integration setup, and training sessions for shipper teams.
Automation flow
Customer Self-Service - Always on courier desk
Shippers and receivers track parcel status, view checkpoints, and estimated delivery windows via WhatsApp, web portals, or email links.
Self service booking flows let customers schedule pickups, generate waybills, print labels, and share instructions without manual intervention.
Shippers reschedule pickups and deliveries, update contact numbers, and correct addresses within allowed time and policy rules.
Policy centers surface cut off times, volumetric weight rules, restricted commodities, packaging guidelines, and claims processes.
Receivers can lodge delivery concerns, missing item alerts, or return requests directly from the tracking page.
Business customers access dashboards summarizing open shipments, exceptions, and account level KPIs in one place.
Automation flow
Ticketing System - Structured exception and support handling
Convert failed pickups, delays, lost or damaged parcels, address issues, and billing disputes into structured tickets.
Classify tickets by severity, client tier, lane, and shipment type to prioritize resolution and allocate resources.
Automatically route tickets to the right hub, branch, or functional team based on rules and historical ownership.
Attach scanned documents, proof of delivery images, call recordings, and non delivery codes to each case for full context.
Define SLA timers and multi level escalation paths for high value accounts and regulated categories.
Use ticket analytics to identify chronic bottlenecks, training gaps, and process issues across regions.
Automation flow
Field Service Management - Smart pickup and delivery coordination
Allocate pickup and delivery tasks to riders based on capacity, location, skill, and service commitments.
Optimise routes to cluster stops, reduce empty miles, and respect cut off times for airline or line haul connections.
Provide riders with mobile workflows for check in, photo capture, digital signatures, cash collection, and remarks.
Enable real time status updates for events such as picked up, out for delivery, customer unavailable, or delivery complete.
Trigger backup plans when riders are delayed or vehicles break down, including dynamic reassignment.
Feed field performance data into dashboards for attendance, productivity, and first attempt success rates.
Automation flow
Workflow Automation - Network wide discipline
Standardize pickup to delivery processes across franchises, hubs, and owned branches with configurable workflows.
Automate hub operations such as incoming scan, sortation, bagging, manifest generation, and dispatch confirmation.
Connect non delivery reports to automated customer communication, reattempt scheduling, or return to origin decisions.
Trigger quality checks and approvals for high value, fragile, or regulatory sensitive shipments.
Sync status updates from TMS, WMS, and GPS so that all teams act on the same real time view.
Provide operations leaders with lane wise heatmaps for bottlenecks, dwell times, and exception patterns.
Automation flow
Feedback / Survey - Listening to shippers and receivers
Launch CSAT surveys after delivery, claim closure, and new client onboarding.
Track NPS across shipper segments such as SME, enterprise, ecommerce, and retail counter customers.
Capture receiver feedback on doorstep experience, rider behaviour, and parcel condition.
Alert account managers when key clients show declining satisfaction or rising complaints.
Analyse feedback by lane, product type, and partner to identify improvement opportunities.
Use positive feedback to trigger review requests and case study campaigns with client consent.
Automation flow
Knowledge Management - Playbooks for every scenario
Centralise SOPs for pickups, hub operations, delivery, non delivery handling, and claims processing.
Maintain guidance on packaging standards, restricted items, dangerous goods, and regulatory requirements.
Provide scripts and resolution trees for support teams handling common courier queries.
Publish troubleshooting guides for transport management systems, handheld devices, label printers, and routing tools.
Enable AI assistants to reference verified playbooks when suggesting next best actions.
Monitor article usage to identify content gaps and refine documentation over time.
Automation flow
Integrations - Connecting your logistics stack
Integrate with transport, warehouse, GPS tracking, and billing systems through APIs or secure file exchanges.
Provide plug and play connectors for popular ecommerce platforms, marketplaces, and ERP systems.
Sync orders, tracking events, and proof of delivery back to shipper systems in near real time.
Standardize data models for lanes, hubs, status codes, and service levels across tools.
Expose event streams so partners and clients can subscribe to shipment lifecycle updates.
Monitor integration health and data latencies with dashboards and automated alerts.
Stakeholder outcomes
Benefits across courier leadership & teams
Everyone from hub managers to riders and account teams works from the same operational truth.
Founders & Operations Leaders
- Single view of sales, operations, exceptions, and account health across the network.
- Higher asset and rider productivity with disciplined, data driven workflows.
- Stronger positioning with enterprise and marketplace partners through improved SLAs.
Hub & Line Haul Teams
- Clear visibility into inbound, sorting, and outbound priorities each shift.
- Automated exception handling reduces manual follow ups and rework.
- Historical analytics support capacity planning and lane optimisation.
Field Supervisors & Riders
- Structured pickup and delivery queues with turn by turn guidance.
- Mobile tools simplify proof of delivery, cash collection, and compliance checks.
- Fairer workload distribution and performance insights for coaching and incentives.
Customer Support & Inside Sales
- Context rich screens show shipments, tickets, and client history in one place.
- AI assisted responses shorten handling time and improve first contact resolution.
- Campaign tools help identify and nurture high potential accounts.
Shippers & Receivers
- Transparent tracking and notifications from pickup to delivery.
- Self service for bookings, changes, and concerns without long wait times.
- More predictable delivery experience and faster issue resolution.
Finance & Compliance Teams
- Cleaner reconciliation with structured visibility into cash collections, refunds, and adjustments.
- Exception and SLA data feeds make regulatory and partner reporting faster and more reliable.
- Audit ready trails for high value accounts, risk flags, and policy overrides across the network.
Deployment fit
Built for every courier model
Express, same day, hyperlocal, and B2B networks run on one automation layer.
Express & Parcel Networks
Bring discipline to high volume, multi hub parcel flows without disrupting core transport and warehouse systems.
Same Day & Hyperlocal Couriers
Coordinate dense urban pickups and deliveries with smart routing and real time communication.
B2B & Document Couriers
Handle scheduled runs, proof of delivery, and sensitive document workflows with strong controls.
Ecommerce & Marketplace Partners
Integrate with order systems, manage SLAs, and handle returns and non delivery reports at scale.
Logistics Tech & 3PL Providers
Layer intelligent workflows on top of existing platforms for differentiated service offerings.
Cross Border & Freight Forwarders
Unify documentation, customs milestones, and last mile partners into cohesive journeys.
Proof of impact
Courier leaders trust measurable outcomes
Networks run smoother with Converiqo
36%
Reduction in failed pickup attempts
2.7x
Improvement in on time delivery
45%
Drop in where is my order contacts
28%
Increase in corporate renewals
Customer voice
“Converiqo helped our courier network cut through noise and focus on the right actions at the right time. Shippers see accurate tracking and faster resolutions while our teams finally work from one version of the truth.”
Neha Kapoor, COO, SwiftRoute Logistics
Need-to-know
Frequently asked questions
Answers for courier founders, operations heads, and account leaders.
How can agentic AI support modern courier service companies?
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Agentic AI automates shipment inquiries, organizes pickup workflows, and improves coordination between dispatch teams, riders, and customers. It helps courier firms manage tracking updates, delivery issues, and communication with far more accuracy.
What operational challenges do courier companies face daily?
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Courier services struggle with delayed pickups, missed delivery attempts, unclear address data, repetitive status queries, and scattered communication. Automation brings structure and ensures smoother operations from request to final delivery.
Can automation improve pickup scheduling and delivery accuracy?
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Yes. Automation assigns riders based on location, urgency, package type, and workload. It sends reminders, flags delays, and tracks real time progress, ensuring predictable, on time deliveries.
How does AI improve communication with shipment customers?
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AI sends automated updates for pickup confirmation, dispatch status, live tracking, exceptions, return handling, and ticket progress. Customers get complete clarity without repeatedly calling support teams.
Which KPIs should courier companies track using automation tools?
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Key KPIs include pickup accuracy, delivery turnaround time, failed attempt rate, ticket resolution speed, rider performance, and customer satisfaction. These indicators help optimise reliability and service quality.
How does Converiqo’s Lead Engine help courier businesses grow?
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The Lead Engine captures inquiries from businesses, marketplaces, retailers, and logistics partners. It tags shipment volume, pickup location, urgency, and service type, helping courier companies prioritise and convert more business accounts.
How does Customer Self-Service empower courier customers?
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Customer Self-Service enables customers to track shipments, request pickups, raise concerns, view policies, and check FAQs anytime. It reduces dependency on call centers and improves overall customer convenience.
Why should courier services use Converiqo’s Ticketing System?
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The Ticketing System organizes delivery complaints, lost packages, address issues, failed attempts, and billing disputes into structured tickets. It ensures faster resolutions and clearer communication between hubs, riders, and support teams.
How does Converiqo’s Marketing Module boost courier conversions?
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The Marketing Module runs campaigns for corporate pickups, express delivery plans, bulk shipments, and return logistics. It segments customers based on usage and helps courier companies increase recurring business from high value shippers.
How do workflows and knowledge management improve courier operations?
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Workflow Automation standardizes pickup, sorting, dispatch, delivery, and escalation steps while Knowledge Management stores SOPs, guidelines, and troubleshooting information. Together with feedback insights they improve reliability, reduce errors, and build customer trust.
Courier excellence
Ready to automate pickups, tracking, and exceptions?
Plug Converiqo into your courier stack to orchestrate sales, operations, and support without replacing existing transport, warehouse, or billing systems.