Agentic AI for
Courier Operations
Converiqo connects sales, bookings, hubs, riders, and customers so courier networks deliver predictable, transparent experiences at scale.
32%
Faster Cycle
45%
Less Calls
2.7x
Better OTIF
What is courier AI?
It works as a 24/7 intelligent layer that handles pickup requests, answers tracking queries, and escalates delivery issues.
Does it manage riders?
Yes, it assigns pickup and delivery tasks, optimizes routes, and captures digital proof of delivery in real-time.
Can it handle exceptions?
It automatically creates tickets for failed deliveries, lost parcels, or damage, ensuring nothing slips through the cracks.
For Any Delivery Model
Adaptable to your specific courier needs.
Express Parcel
Time-definite delivery.
- Live Tracking
- SLA Monitoring
- Priority Dispatch
Hyperlocal
Same-day/Instant.
- Dynamic Routing
- Rider Assign
- Geo-Fencing
B2B Logistics
Bulk & Documents.
- POD Mgmt
- Scheduled Runs
- Account Billing
E-commerce
Last Mile.
- NDR Mgmt
- Returns
- Cash on Delivery
The Converiqo Advantage
Why courier networks choose our platform.
Integrated Tech
One brain for sales, ops, and support.
Action Oriented
Doesn't just track, it orchestrates.
Scale Ready
Built to handle peak season volumes.
Everyday Friction Points
Don't let manual chaos slow down your deliveries.
Bad Addresses
Incomplete or wrong addresses lead to failed attempts and wasted fuel.
Tracking Gaps
Customers panic when they cant see their parcel status, flooding support with calls.
Fleet Coordination
Manually assigning thousands of pickups and deliveries is slow and inefficient.
Exception Chaos
Delays, returns, and damages get stuck in chats and spreadsheets.
Call overload
Routine questions about price and status distract teams from high-value work.
Siloed Systems
TMS, WMS, and CRM dont talk to each other, creating data blind spots.
Operational Efficiency
Cut costs while delivering faster.
Faster Cycles
Automated dispatch and routing speeds up pickup-to-delivery time.
Leaner Support
Deflect 60%+ of queries with self-service tracking and bots.
Higher Retention
Reliable updates and fast issue resolution keep customers coming back.
Courier Automation Suite
End-to-end tools for your delivery network.
Sales & Lead Engine
Capture corporate and B2B leads from all channels.
Auto-qualify by volume, lane, and service level.
Route high-value prospects to key account managers.
Generate instant rate cards and proposals.
Track onboarding progress for new shippers.
Automated follow-ups for bulk enquiries.
Customer Self-Service
Track parcel status via WhatsApp and Web.
Self-service booking for pickups and returns.
View rate cards and serviceable pincodes.
Download invoices and proof of delivery.
Raise tickets for lost or damaged items.
Reschedule delivery attempts online.
Ticketing & Exceptions
Convert NDRs and delays into structured tickets.
Auto-assign to hub or branch based on location.
SLA tracking for faster resolution of issues.
Attach photos and call recordings to cases.
Unified view for support and ops teams.
Root cause analytics for failures.
Field Service Mgmt
Automated route planning and task assignment.
Mobile app for check-ins and status updates.
Digital proof of delivery with signature/photo.
Cash collection and reconciliation workflows.
Real-time rider tracking and performance stats.
Exception flagging from the field.
Network-Wide Benefits
Value for everyone in the delivery chain.
Hub Managers
- Clear visibility into inbound/outbound load.
- Automated sorting and dispatch workflows.
- Less time firefighting exceptions.
Riders
- Optimized routes save time and fuel.
- Simple app for all daily tasks.
- Clear incentives based on performance.
Sales Teams
- Higher conversion on corporate leads.
- Data-backed business reviews.
- Automated retention campaigns.
Customers
- Total transparency on every shipment.
- Easy access to support and answers.
- Reliable, on-time delivery experience.
Fits Your Network
Tailored for franchises, owned branches, and partners.
Franchise Networks
Standardize operations across third-party franchises with central control.
Owned Branches
Deep integration with internal WMS and HR systems for seamless ops.
Partner Carriers
Connect with external logistics partners for extended reach and visibility.
Dark Stores
Manage quick commerce and inventory-led delivery models efficiently.
Aggregators
Consolidate orders from multiple sources into a single delivery pipeline.
Leaders on measurable change
32%
Faster Cycle Time
-45%
Fewer Support Calls
2.7x
On-Time Delivery
+28%
Corporate Retention
“Converiqo helped our courier network cut through noise and focus on the right actions. Shippers see accurate tracking and faster resolutions while our teams finally work from one version of the truth.”
Neha Kapoor
COO, SwiftRoute Logistics
Frequently Asked Questions
Answers for leaders and ops heads.
Agentic AI automates shipment inquiries, organizes pickup workflows, and improves coordination between dispatch teams, riders, and customers. It helps courier firms manage tracking updates, delivery issues, and communication with far more accuracy.
Courier services struggle with delayed pickups, missed delivery attempts, unclear address data, repetitive status queries, and scattered communication. Automation brings structure and ensures smoother operations from request to final delivery.
Yes. Automation assigns riders based on location, urgency, package type, and workload. It sends reminders, flags delays, and tracks real time progress, ensuring predictable, on time deliveries.
AI sends automated updates for pickup confirmation, dispatch status, live tracking, exceptions, return handling, and ticket progress. Customers get complete clarity without repeatedly calling support teams.
Key KPIs include pickup accuracy, delivery turnaround time, failed attempt rate, ticket resolution speed, rider performance, and customer satisfaction. These indicators help optimise reliability and service quality.
The Lead Engine captures inquiries from businesses, marketplaces, retailers, and logistics partners. It tags shipment volume, pickup location, urgency, and service type, helping courier companies prioritise and convert more business accounts.
Customer Self-Service enables customers to track shipments, request pickups, raise concerns, view policies, and check FAQs anytime. It reduces dependency on call centers and improves overall customer convenience.
The Ticketing System organizes delivery complaints, lost packages, address issues, failed attempts, and billing disputes into structured tickets. It ensures faster resolutions and clearer communication between hubs, riders, and support teams.
The Marketing Module runs campaigns for corporate pickups, express delivery plans, bulk shipments, and return logistics. It segments customers based on usage and helps courier companies increase recurring business from high value shippers.
Workflow Automation standardizes pickup, sorting, dispatch, delivery, and escalation steps while Knowledge Management stores SOPs, guidelines, and troubleshooting information. Together with feedback insights they improve reliability, reduce errors, and build customer trust.
Streamline your delivery network today.
Automated tracking, exception management, and pickup coordination for modern courier services.