Agentic AI for Service Bookings, Job Cards, and Customer Communication
Converiqo automates service bookings, pick up requests, cost estimates, job cards, parts coordination, and status updates so service centers deliver faster, more transparent service.
Operational friction
Service Centers Need Automation Across Booking, Job Cards & Customer Communication
Remove unstructured bookings, delayed updates, and technician coordination issues with a single agentic layer.
Unstructured Bookings & Customer Confusion
Service enquiries flood phone lines, WhatsApp, and walk ins without automation, service centers miss bookings, struggle with scheduling, and customers face confusion about availability and timelines.
Delayed Updates & Communication Gaps
Customers repeatedly call for job progress, cost estimates, and delivery timelines. Service advisors and technicians lack a unified system to provide real-time updates, causing frustration and trust issues.
Technician Coordination Issues
Workshop teams struggle to coordinate job assignments, parts availability, bay allocation, and technician schedules. Manual coordination leads to idle time, delays, and inefficient resource utilization.
Job Card & Estimate Approval Delays
Job cards, inspection reports, and cost estimates get stuck in approval workflows. Customers wait for estimates, approvals take days, and service centers can't start work without customer sign off.
Spare Part Dependencies & Follow Ups
Parts ordering, back-order tracking, and ETA communication happen manually. Service centers struggle to manage parts inventory, communicate delays, and coordinate with suppliers effectively.
Upsell & Retention Gaps
Service centers miss opportunities to upsell AMC plans, detailing services, extended warranties, and accessories. No systematic approach to customer retention, periodic reminders, or reactivation of lost customers.
Agentic AI Spine for Booking-to-Delivery Service Operations
Machine-assisted booking management, customer communication, job cards, parts coordination, and feedback keep service advisors, technicians, and customers in sync.
Service Booking & Lead Engine
Capture, schedule, and route service enquiries from calls, web forms, WhatsApp, and OEM apps with intelligent scheduling and upsell identification.
Always-On Customer Self-Service
Customers get instant answers on service packages, estimated costs, job status, delivery timelines, and FAQs across all channels 24/7.
Job Card & Workshop Command Centre
Standardize service workflows from booking to delivery with job cards, estimates, approvals, parts coordination, and real-time progress tracking.
Core automation modules
One Stack for Self-Service, Support, Field Service, Upsell & Feedback
Each module removes manual work so service centers can accelerate bookings, improve workshop efficiency, and delight customers.
Self-Service Flow
Customer Self-Service – Service Packages, Estimates & Status
Customers view service packages, estimated costs, FAQs, job status, and delivery timelines via website widget, WhatsApp, or SMS 24/7.
AI assistant answers service queries instantly: "What is the cost for AC service?", "When will my car be ready?", "What documents are needed?", "Do you offer pickup service?".
Automated responses for common queries: service packages, pricing tiers, warranty information, parts availability, and appointment slots.
Enable customers to book services, request pick up/drop, view job cards, track progress, and download invoices through conversational interfaces.
Provide real-time information on service offers, AMC plans, detailing packages, and seasonal maintenance reminders based on vehicle model and service history.
Handle service requests like rescheduling, cancellation, additional work approval, payment queries with automatic ticket creation and SLA tracking.
Service Flow
Ticketing System – Complaints, Delays & Escalations
Log tickets for service delays, pricing disputes, spare-part concerns, quality issues, and customer complaints with automatic categorization and priority scoring.
Auto-route tickets to service advisors, workshop managers, parts team, or quality control based on issue type, customer tier, and SLA requirements.
Allow customers, service advisors, or technicians to attach photos, videos, job cards, or comments for context and faster resolution.
Escalate high-value customers, critical quality issues, or ageing tickets to leadership with one-click summaries and automated stakeholder notifications.
Track resolution reasons, time-to-resolution, and customer satisfaction to identify service gaps, training needs, or process improvements.
Close tickets with automated CSAT/NPS prompts, update customer records, and trigger follow-up workflows for retention or upsell opportunities.
Field Service Flow
Field Service Management – Doorstep Servicing & Mobile Technicians
Dispatch mobile technicians for doorstep servicing, emergency repairs, and on site diagnostics with intelligent route optimization and scheduling.
Track technician locations, visit status, job completion, and customer signatures in real-time through mobile apps and GPS integration.
Log diagnostics, photos, videos, and service recommendations directly from field visits with automatic job card generation and estimate preparation.
Update job completion, parts used, and service notes automatically to workshop systems for seamless coordination between field and workshop teams.
Enable customers to track technician arrival, view service progress, approve additional work, and make payments through mobile friendly interfaces.
Generate service reports, invoices, and follow up reminders automatically after field service completion with integration to billing and CRM systems.
Automation Flow
Sales / Lead Engine – Upselling Services, AMC & Accessories
Capture service enquiries from calls, web forms, WhatsApp, OEM apps, and walk-ins with automatic tagging by vehicle model, service type, and priority.
Auto-qualify leads for AMC plans, detailing services, extended warranties, and accessories based on vehicle age, service history, and customer profile.
Assign leads to service advisors or sales teams with guided scripts, product information, and pricing calculators for effective upselling.
Trigger personalized nudges for AMC renewals, periodic service reminders, seasonal offers, and accessory recommendations based on customer behavior and vehicle data.
Track funnel velocity from enquiry, booking, estimate approval, service completion, to upsell conversion with SLA alerts and performance dashboards.
Surface high-probability upsell opportunities to management with forecast-ready analytics and incentive tracking for service advisors.
Ops Flow
Workflow Automation – Booking to Delivery Lifecycle
Automated service workflows: booking to pick up/drop to check in to inspection to estimate to approval to parts ordering to service to quality check to delivery to invoicing to feedback.
Job card workflows: vehicle check in to technician assignment to inspection checklist to photo/video capture to estimate preparation to customer approval to parts ordering to service execution.
Parts coordination workflows: parts requirement → ordering → back-order tracking → ETA communication → GRN → bay allocation → service start → completion.
Delivery workflows: service completion to quality check to final inspection to invoicing to payment to pick up/drop scheduling to handover to feedback collection.
Integration with DMS, CRM, billing, and inventory systems ensures seamless data flow and process automation across the entire service lifecycle.
Customizable workflow builder allows service centers to create service-specific processes for different vehicle models, service types, and customer segments.
Knowledge Flow
Knowledge Management – Service Guides & Troubleshooting
Centralize service manuals, troubleshooting guides, parts catalogs, pricing lists, and warranty information in one searchable knowledge base.
Version control ensures every team member accesses the latest service procedures, diagnostic steps, and parts information, reducing errors from outdated data.
AI-powered search returns the right service guide, diagnostic procedure, or parts information instantly based on natural language queries and vehicle model.
Publish service updates, recall notices, or technical bulletins once and push to knowledge base, service advisor dashboards, and customer notifications automatically.
Track which guides reduce service time, improve first-time fix rates, or enhance customer satisfaction to prioritize content creation and training.
Enable role-based access for service advisors, technicians, and customers with customizable permissions and content visibility rules.
Insight Flow
Feedback / Survey – CSI & Service Quality Insights
Trigger post service surveys automatically via WhatsApp, SMS, or email within hours of service delivery to capture fresh customer feedback.
Deploy contextual surveys after specific events: service completion, AMC purchase, warranty claim, or complaint resolution to understand sentiment at key moments.
Collect structured feedback on service quality, technician behavior, pricing perception, turnaround time, and overall satisfaction with anonymous or identified modes.
Automatically categorize sentiment, route critical issues to service managers, trigger recovery workflows, and identify opportunities for service improvements.
Visualize results in real-time dashboards and export data into CRM, DMS, and analytics tools for deeper insights into customer preferences and service quality trends.
Share testimonials, success stories, and positive reviews directly with marketing and sales teams for proof assets and customer advocacy programs.
Support Flow
Contact Center (Optional) – Multi-Channel Support Hub
Centralize customer interactions across phone, WhatsApp, email, web chat, and in-person visits in one unified support console with full conversation history.
Route conversations to the right service advisor or team based on service type, vehicle model, customer tier, language, and workload balancing with intelligent queue management.
Provide service advisors with customer history, vehicle service records, previous interactions, and knowledge base articles for faster, more personalized resolution.
Enable seamless handoffs between channels where customers can start on phone and continue via WhatsApp without losing context or repeating information.
Track conversation metrics, resolution times, customer satisfaction, and advisor performance to optimize support operations and identify training opportunities.
Integrate with DMS, CRM, and billing systems to provide advisors with complete customer visibility and enable proactive service interventions.
Stakeholder outcomes
Benefits Across Owners, Advisors, Workshop, Parts, CX & Customers
Booking to delivery clarity keeps leadership, bays, parts rooms, and customers perfectly aligned on status and next steps.
Service Center Owners & Leadership
- Single view of bookings, job cards, parts inventory, technician schedules, and customer satisfaction across all service bays and locations.
- Forecast-ready analytics with job turnaround time, parts utilization, technician productivity, and revenue from services and upsells.
- Improved operational efficiency with automated workflows, reduced idle time, and better resource utilization across the workshop.
Service Advisors & Front Desk Teams
- Automated booking management, estimate preparation, and customer communication reduce manual work and improve response times.
- One console for customer history, vehicle records, job status, parts availability, and service packages boosts productivity and customer service quality.
- Mobile-ready workflows ensure service advisors can update job status, communicate with customers, and access information from anywhere in the workshop.
Workshop Managers & Technicians
- Automated job assignment, parts coordination, and progress tracking streamline workshop operations and reduce coordination overhead.
- Real-time visibility into job status, parts availability, and technician workload enables better scheduling and resource allocation.
- Digital job cards, inspection checklists, and quality control workflows ensure consistent service delivery and reduce errors.
Parts & Procurement Teams
- Centralized demand signals drive timely ordering, reservation, and allocation of critical spares.
- Automated ETA updates flow to advisors and customers, reducing repeated follow-up calls.
- Vendor scorecards highlight back-order delays, enabling better negotiations and stocking decisions.
Customer Experience & Retention Teams
- Segmentation and automation power AMC renewals, detailing upsells, insurance reminders, and dormant-customer reactivation.
- CSI, NPS, and ticket insights pinpoint service gaps so recovery journeys can be triggered automatically.
- Unified timelines tie together bookings, tickets, payments, and campaigns, eliminating blind spots in follow-ups.
Car Owners & Fleet Managers
- Self-service booking, pickup, estimate approval, and live job tracking remove friction across every visit.
- Transparent cost breakdowns, media-rich inspection reports, and instant invoice access build trust.
- Structured ticketing ensures concerns, complaints, or additional requests always have an accountable owner.
Deployment fit
Works for Every Service Center Type
From authorized centers to independent garages and specialty workshops.
Authorized Service Centers
Manage OEM service workflows, warranty claims, recall campaigns, and customer retention for authorized dealership service centers.
Multi-Brand Car Garages
Handle service bookings, job cards, parts inventory, and customer communication for independent garages serving multiple vehicle brands.
Bodyshop & Dent-Paint Workshops
Automate estimate approvals, insurance coordination, parts ordering, and quality control workflows for collision repair and paint shops.
Service Outlets in Dealer Groups
Standardize service processes, customer communication, and performance tracking across multiple service locations in dealer networks.
Specialty Service Centers
Tailor workflows for AC service, battery replacement, tire services, and other specialized automotive service providers.
Fleet Service Providers
Automate bulk service bookings, fleet maintenance schedules, and corporate customer communication for commercial vehicle service centers.
Proof of impact
Service Centers Operate Faster on Converiqo
48%
Faster service booking processing
52%
Reduction in customer call volume
3.5x
Improvement in job turnaround time
+1.2 NPS
Increase in customer satisfaction
Customer voice
“Converiqo transformed our service center operations. The AI assistant handles 65% of routine customer queries and booking requests, freeing up our service advisors to focus on quality service. Job turnaround time improved by 3.5x, and customer call volume dropped by 52%.”
Rajesh Kumar, Owner, AutoCare Service Center
“Service bookings, job cards, and customer communication were manual chaos. Converiqo automated our entire workflow from booking to delivery, giving us complete visibility into workshop operations and customer satisfaction.”
Priya Sharma, Workshop Manager, Premium Auto Services
Need-to-know
Frequently Asked Questions
Answers for service center owners, workshop managers, and service advisors.
How can agentic AI support busy car service centers?
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Agentic AI automates service enquiries, booking workflows, and communication. It helps workshops manage high job volumes, reduce coordination pressure, and provide faster updates across diagnostics, repairs, servicing, and inspection tasks.
What major operational challenges do service centers face?
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Service centers struggle with unstructured bookings, customer confusion, delayed updates, and technician coordination issues. Automation centralizes communication and brings clarity across job cards, timelines, and spare-part dependencies.
Can automation improve job scheduling and workshop efficiency?
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Yes. Automation prioritizes service types, assigns technicians efficiently, and tracks real-time progress. It helps workshops reduce idle time, manage peak loads, and deliver smoother repair workflows.
How does AI improve customer communication in service centers?
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AI provides consistent updates on job progress, costs, approvals, and delivery timelines. It reduces repeated calls and ensures customers stay well-informed throughout the repair or servicing process.
What KPIs should car service centers track with automation?
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Important KPIs include booking-to-arrival rate, job turnaround time, ticket resolution speed, approval cycle time, and customer satisfaction. Platforms like Converiqo help centers track and optimize these metrics.
How does Converiqo's CSSE enhance customer self-service experience?
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Converiqo's Customer Self-Service allows customers to check service packages, estimated costs, FAQs, job status, and delivery timelines anytime. It reduces call volume and improves transparency for routine and major repair jobs.
Why should centers use Converiqo's Ticketing System?
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Converiqo's Ticketing System assigns ownership for complaints, delays, pricing disputes, or spare-part concerns. It ensures faster resolution and eliminates miscommunication between technicians, advisors, and customers.
How does Converiqo's Field Service Management support doorstep servicing?
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Converiqo's Field Service Management dispatches mobile technicians, tracks visits, logs diagnostics, and updates job completion. It helps workshops expand doorstep services with better coordination and reliability.
How does Converiqo's Lead Engine increase upsell opportunities?
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Converiqo's Lead Engine identifies leads for AMC plans, detailing, extended warranties, and accessories. It nurtures customers with reminders and follow-ups, improving revenue from post-service upselling.
How do Converiqo's workflows and feedback improve service quality?
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Workflow Automation standardizes inspection, repair, approval, and billing steps. Combined with Converiqo's Feedback Module, it helps service centers understand customer sentiment and improve overall repair quality.
Service center excellence
Ready to Automate Your Service Workflows?
Plug Converiqo into your service center operations to orchestrate bookings, job cards, customer communication, and parts coordination from one intelligent platform.