Agentic AI Orchestration for Car Dealerships
Converiqo automates test drive bookings, model queries, EMI options, and buyer follow-ups so dealerships focus on closing deals, not chasing enquiries.
Operational friction
Car Dealerships Need Automation Across Sales Funnel, Test Drives & Post-Sale Engagement
Remove missed enquiries, manual test drive bookings, and slow follow-ups with a unified agentic workflow layer.
Missed Enquiries & Slow Follow-Ups
Enquiries flood multiple channels-website, walk-ins, calls, WhatsApp-without automation, dealerships miss high-intent buyers and struggle with timely follow-ups.
Inconsistent Communication
Buyers contact via email, WhatsApp, calls, and chat for the same query. Teams lack unified context, causing duplicate work and inconsistent responses on pricing, availability, and delivery.
Manual Test Drive & Showroom Bookings
Test drive scheduling happens via phone calls and spreadsheets. No-shows are common, reminders are missed, and sales teams waste time on manual coordination.
Finance & Insurance Coordination Delays
Finance and insurance processes involve multiple stakeholders-banks, insurers, RTO agents. Manual coordination causes delays in documentation, approvals, and delivery timelines.
Post-Sale Engagement Gaps
After delivery, customers face issues with service bookings, complaints, or queries. Without structured workflows, complaints escalate and customer satisfaction drops.
High-Volume Model & Pricing Queries
Buyers ask repeated questions on variants, colours, features, EMI options, and delivery timelines. Sales teams spend too much time on routine queries instead of closing deals.
Agentic AI Spine for Enquiry-to-Delivery Dealership Operations
AI-powered enquiry processing, test drive bookings, customer communication, finance coordination, and service workflows keep sales, F&I, and service teams aligned.
Sales / Lead Engine
Capture, qualify, and route enquiries from OEM leads, portals, walk-ins, calls, and WhatsApp with AI-powered intent scoring and instant assignment.
Customer Self-Service
Buyers get instant answers on model details, variants, colours, features, pricing, EMI options, delivery timelines, and booking status 24/7.
Contact Center & Workflow Orchestration
Unify test drive bookings, quotations, finance coordination, delivery tracking, and service bookings with automated workflows and SLA management.
Growth module
Lead & Sales Engine Automation
Capture, score, and convert every car enquiry with AI-powered qualification and nurture journeys.
Automation Flow
Sales / Lead Engine Car Enquiry & Test Drive Conversion
Capture enquiries from website, phone, WhatsApp, social media, and dealership visits with automatic model, variant, and preference tagging.
Auto-qualify prospects based on budget range, preferred models, financing needs, and purchase timeline.
AI profiling enriches leads with credit scores, location preferences, and buying intent signals from website behavior.
Automated follow-ups for test drive bookings, EMI calculations, document checklists, and delivery scheduling.
Sales team gets instant lead allocation, performance dashboards, conversion tracking, and pipeline visibility.
Integration with dealership CRM, finance partners, and inventory systems for seamless handoff from enquiry to sale.
Automation Flow
Customer Self-Service Model Info, EMI & Booking Support
Customers access car specifications, pricing, EMI calculators, and availability 24/7 via website widget, WhatsApp, or phone.
AI assistant answers queries instantly: "What are the specifications?", "What is the EMI for this model?", "Is this car available?", "What documents do I need?".
Self-service portals show car comparisons, financing options, delivery timelines, and booking status without sales intervention.
Automated reminders for document submissions, payment schedules, and delivery readiness.
Multi-channel support ensures customers get answers on WhatsApp, email, web widget, or phone - all unified in one history.
Log tickets for complex queries, financing issues, delivery concerns, and service requests with automatic routing.
Automation Flow
Dealership Operations & Team Coordination
Manage inventory tracking, pricing updates, promotional campaigns, and customer follow-ups across multiple locations.
Standardize sales processes for enquiry handling, test drive coordination, quotation generation, and deal closure.
Track customer interactions, follow-up schedules, and conversion metrics across the entire sales funnel.
Automate appointment scheduling, customer notifications, and follow-up sequences to improve engagement.
Centralize customer data, purchase history, and service records for personalized customer experiences.
Integrate with finance partners, insurance providers, and RTO services for seamless transaction processing.
Automation Flow
End-to-End Automotive Sales & Service Orchestration
Connect enquiry to test drive to quotation to financing to delivery to after-sales service in one measurable customer journey.
Auto-trigger tasks when enquiries arrive, test drives are booked, or deals move forward to ensure momentum.
Sync with dealership management systems, CRM platforms, and finance tools through APIs to reduce double-entry.
Maintain audit-ready logs for customer interactions, sales transactions, and service history.
Link customer satisfaction scores, sales performance, and service quality to workflow completion.
Collect feedback after test drives, purchases, and service interactions to understand customer sentiment.
Stakeholder outcomes
Benefits Across Management, Sales, F&I, Service, CRM & Buyers
Every team sees the same funnel intelligence, task automation, and ownership chain from first enquiry to long-term loyalty.
Dealer Principals & Management
- Single cockpit for enquiries, test drives, bookings, deliveries, and service KPIs across all showrooms and brands.
- Forecast-ready dashboards highlight conversion velocity, inventory health, finance throughput, and CSI trends.
- Automated alerts surface ageing leads, SLA breaches, or revenue risks so leadership can intervene early.
Sales Executives & Managers
- Automated reminders, scripts, and product knowledge reduce prep time for customer interactions.
- One console for enquiry history, test drives, quotations, bookings, and customer communications boosts productivity.
- Mobile-ready workflows ensure updates happen from anywhere-showroom, test drives, or customer visits.
Finance & Insurance Teams
- Structured workflows for loan applications, document collection, approvals, and policy issuance reduce delays.
- Automated coordination with banks and insurers ensures faster processing and fewer follow-ups.
- Real-time status updates keep sales teams and customers informed throughout the finance journey.
Service & Workshop Teams
- Automated service booking workflows with slot availability, reminders, and progress updates improve efficiency.
- Structured complaint handling and service ticket management ensure faster resolution and higher satisfaction.
- Integration with workshop management systems reduces double-entry and improves service visibility.
Customers & Buyers
- Self-service access to model info, pricing, EMI options, and booking status reduces wait times and calls.
- Faster responses on test drives, quotations, finance, and delivery timelines build trust and improve experience.
- Structured ticketing ensures every concern has ownership and a clear resolution path with timely updates.
Customer Experience & CRM Teams
- Unified journey timelines connect enquiries, campaigns, tickets, and service visits so retention gaps are obvious.
- Automated accessories, insurance renewal, and service-pack journeys keep buyers engaged well past delivery.
- Segmented WhatsApp, SMS, and email flows personalize communication for first-time, repeat, and fleet buyers.
Deployment fit
Works for Every Car Dealership
From single-showroom dealers to multi-location automotive dealer groups.
OEM-Authorized Dealerships
Manage new car sales, test drives, quotations, finance, delivery, and service bookings with OEM compliance and reporting.
Multi-Brand Car Dealers
Orchestrate enquiries, bookings, and service across multiple brands and models with unified workflows and reporting.
Used-Car Dealerships
Streamline exchange valuations, inspection checklists, reconditioning workflows, and used inventory management.
Automotive Dealer Groups
Standardize processes, training, and performance tracking across multiple showrooms and locations.
Premium & Luxury Car Dealers
Deliver personalized, high-touch customer experiences with structured workflows and concierge-level service.
Commercial Vehicle Dealers
Handle fleet enquiries, bulk orders, finance coordination, and after-sales support for commercial vehicle buyers.
Proof of impact
Dealerships Convert Better on Converiqo
40%
Faster enquiry responses
35%
Test drive booking increase
28%
Conversion rate improvement
+0.7 NPS
Customer satisfaction uplift
Customer voice
“Our sales operations now run on a single platform-from enquiry to delivery. Sales executives know exactly what to do next, and leadership sees real-time conversion metrics across all models.”
Vikram Singh, Sales Director, AutoMax Dealerships
“Test drive bookings, finance coordination, and customer follow-ups were the hardest to track. Converiqo automated workflows, reminders, and customer communications-no more missed opportunities.”
Priya Sharma, General Manager, Premium Motors
Need-to-know
Frequently Asked Questions
Answers for dealership owners, sales managers, and customer success teams.
How can agentic AI support modern car dealerships?
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Agentic AI automates test-drive enquiries, manages follow-ups, and centralizes communication. It helps dealerships streamline operations across new sales, used cars, financing, and service bookings-improving experience and conversion consistency.
What challenges do car dealerships face in customer engagement?
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Dealerships often struggle with missed enquiries, slow follow-ups, inconsistent communication, and high-volume questions on pricing or availability. Automation reduces delays and keeps prospects engaged across all buying stages.
Can automation improve test-drive and showroom visit bookings?
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Yes. Automation schedules test drives, confirms availability, and sends reminders. It helps dealerships operate more efficiently and reduces no-shows by keeping buyers updated throughout the appointment journey.
How does AI support multi-channel communication for dealerships?
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AI handles WhatsApp, webchat, calls, and email queries in one place. It ensures customers receive faster, consistent answers on variants, EMI options, insurance, and delivery timelines.
Which KPIs should car dealerships track using automation?
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Important KPIs include enquiry-to-test-drive rate, test-drive-to-booking conversion, response time, ticket resolution speed, and customer satisfaction. Platforms like Converiqo help dealerships track and improve these metrics.
How does Converiqo Lead Engine improve car sales conversions?
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Converiqo Sales / Lead Engine captures leads from websites, walk-ins, social ads, and aggregator portals. It tags buyer intent, preferred models, and timelines-helping dealerships follow up faster and close more deals.
How does Converiqo CSSE enhance customer buying experience?
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Converiqo Customer Self-Service allows customers to check model details, colours, features, pricing FAQs, delivery timelines, and booking status. It reduces repeated questions and improves digital-first showroom experiences.
Why should dealerships use Converiqo Ticketing System?
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Converiqo Ticketing System organizes issues like delivery delays, documentation clarifications, accessory requests, or service disputes. It ensures structured resolution and better coordination between sales, finance, and service teams.
How does Converiqo Contact Center improve dealership responsiveness?
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Converiqo Contact Center Module handles inbound calls, WhatsApp chats, and voice interactions. It reduces missed enquiries and ensures prospects receive fast, consistent responses across sales and service needs.
How do Converiqo workflows and integrations improve dealership operations?
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Workflow Automation standardizes processes from lead capture to delivery. With integrations and Converiqo Feedback Module, dealerships track service quality, refine interactions, and deliver better sales and ownership experiences.
Dealership excellence
Ready to Orchestrate Every Car Journey?
Plug Converiqo into your dealership network to streamline enquiries, test drives, and sales without ripping out your DMS.