Agentic AI for routes, schedules, tickets, and passenger updates
Converiqo connects route planning, bookings, GPS events, ticketing, and contact center workflows so bus operators run reliable services with less chaos.
Pressure points
Daily friction in bus and shuttle operations
Agentic workflows keep routes, drivers, and passengers aligned on every trip.
Route & Schedule Volatility
Last minute route changes, traffic delays, and trip cancellations are hard to communicate consistently to passengers across channels.
Seat Availability & Booking Confusion
Passengers struggle to get clear answers on seat availability, bus types, and boarding points which leads to abandoned bookings.
Low Visibility Into Delays
Support teams manage hundreds of calls about bus location, expected arrival, and diversions without a unified automation layer.
Unstructured Issue Tracking
Refunds, complaints, and lost item reports are scattered across calls and chats so operators cannot measure or improve service quality.
Institutional & Staff Transport Pressure
School, college, and corporate routes run on complex rosters which are difficult to manage with spreadsheets and manual broadcast messages.
Fragmented Operations & Compliance
Fleet maintenance, permits, and incident handling workflows are not connected to passenger communication and contract billing.
How Converiqo orchestrates bus services
AI and workflow automation connect bookings, GPS updates, contact centers, and feedback into one passenger journey.
Customer Self Service
Passengers and coordinators get instant answers on routes, timings, and bookings without waiting for counters or call centers.
Ticketing & Service Desk
Organize complaints, refunds, and incident reports into structured workflows with clear ownership and SLAs.
Marketing & Engagement
Run segmented route offers, festival campaigns, and loyalty journeys backed by passenger behavior data.
Workflow Automation
Standardize route updates, delay escalations, and driver coordination so every trip follows the right steps.
Knowledge & Playbooks
Maintain one source of truth for policies, SOPs, and route information for agents and coordinators.
Feedback & Experience Intelligence
Collect and act on passenger satisfaction signals across routes, operators, and time bands.
Core module
Customer Self-Service
Give passengers and coordinators self service access to schedules, tracking, and support without overloading call centers.
Automation flow
Customer Self-Service – Passenger & coordinator convenience
Passengers check route options, schedules, and seat availability through WhatsApp, web widgets, or mobile portals.
Live bus tracking links show approximate arrival time, route progress, and updated boarding information.
Self service flows let passengers download tickets, view refund status, and update basic journey details.
Coordinators for schools, colleges, or companies view rostered routes, assigned buses, and current delays in one console.
Policy centers answer questions about luggage, cancellations, rescheduling, and safety protocols instantly.
Passengers raise non urgent concerns or suggestions without waiting in call queues.
Automation flow
Ticketing System – Structured service request handling
Convert refund requests, missed trip complaints, lost item reports, and safety concerns into trackable tickets.
Categorize tickets by route, trip time, severity, and passenger type to prioritize effort where it matters most.
Assign tickets to operations teams, depot managers, or finance with internal notes and attachments.
Automate SLA timers and escalation rules for institutional contracts or premium services.
Keep passengers informed at every stage with automated updates on investigation and resolution steps.
Analyze recurring complaints by route, driver, or vehicle to drive corrective action and training.
Automation flow
Marketing Module – Route offers, passes, and loyalty
Launch promotions for new routes, seasonal services, and off peak discounts across WhatsApp, SMS, and email.
Segment passengers by frequently used routes, booking patterns, and ticket spend for targeted campaigns.
Automate reminders for pass renewals, subscription expiry, and bulk booking windows.
Trigger loyalty journeys after consistent on time travel with rewards, vouchers, or free upgrades.
Run referral programs that reward passengers for bringing new riders to specific routes or services.
Measure campaign performance from message open to completed trip using integrated dashboards.
Automation flow
Workflow Automation – Connected control room operations
Standardize schedule revision workflows including route edits, trip cancellations, and rerouting decisions.
Connect GPS events to passenger messaging workflows for delays, diversions, and breakdown notifications.
Automate incident logging from driver or depot reports into structured review and escalation paths.
Coordinate driver rosters and vehicle allocation with rules for maximum hours, preferred routes, and contract obligations.
Integrate fleet maintenance reminders and permit renewals so no bus is dispatched out of compliance.
Provide operations leaders with real time dashboards on active trips, delay hotspots, and open incidents.
Automation flow
Knowledge Management – Route and policy source of truth
Maintain updated route maps, stop lists, timings, and seasonal variations for agents and coordinators.
Store SOPs for delay handling, breakdowns, emergency response, and passenger dispute resolution.
Document contract specific requirements for school, college, corporate, and charter customers.
Publish fare tables, pass rules, refund policies, and safety guidelines in an easily searchable format.
Enable AI assisted responses that pull from verified playbooks rather than ad hoc interpretations.
Track article usage and feedback to keep procedures aligned with on ground realities.
Automation flow
Feedback / Survey – Voice of passenger & partners
Send satisfaction surveys after trips, contract milestones, or issue closures across WhatsApp, SMS, and email.
Capture ratings for punctuality, cleanliness, driver behavior, comfort, and information clarity.
Collect NPS feedback from institutional clients and frequent travelers to understand loyalty and risk.
Correlate survey responses with routes, drivers, and time slots to uncover patterns.
Trigger recovery workflows when low scores appear on critical routes or accounts.
Publish experience dashboards that help operators prioritize improvements by geography and service type.
Automation flow
Contact Center Module – Unified passenger communication
Centralize inbound calls, WhatsApp chats, and email enquiries into a single agent console.
Show agents route, booking, and ticket histories so passengers do not repeat details every time.
Route calls based on language, route family, or contract type to the right specialist teams.
Surface suggested responses and workflows for common scenarios like delays, refunds, or missed pickups.
Provide supervisors with live views into queue lengths, wait times, and unresolved complaints.
Record and summarize interactions for quality checks and training of new agents.
Stakeholder outcomes
Benefits across bus leadership & teams
Everyone from owners to drivers and control rooms sees the same journey picture.
Owners & Operations Heads
- Single view of routes, trips, incidents, and service tickets.
- Better control over contractual promises for institutions and corporates.
- Data driven insight into route performance and passenger sentiment.
Dispatch & Control Room Teams
- Automated alerts for delays, breakdowns, and rerouting decisions.
- Clear workflows for incident logging, escalation, and closure.
- Reduced chaos thanks to synchronized passenger communication.
Drivers & On Ground Staff
- Timely trip information, rosters, and incident handling guidance.
- Less confusion about last minute route or pickup changes.
- Clear feedback loops that highlight appreciation and improvement areas.
Institutional & Corporate Coordinators
- Transparent dashboards for attendance, route changes, and delay patterns.
- Structured channel to raise concerns and track resolution.
- Automated communication to parents, students, or staff based on route events.
Marketing & Growth Teams
- Segmented passenger data to design effective campaigns.
- Built in attribution from campaign to booking and trip.
- Feedback and ticket data to craft credible messaging.
Passengers & Parents
- Real time updates on boarding, delays, and route changes.
- Easy access to policies, support, and feedback channels.
- Higher confidence in safety and reliability of the service.
Deployment fit
Built for every bus service model
Intercity, staff transport, and shuttle operators share one automation backbone.
Private Intercity Bus Operators
Digitize enquiries, trip changes, and passenger communication while retaining existing ticketing systems.
School & College Transport Services
Automate communication with parents, manage rosters, and keep routes compliant with safety norms.
Corporate & Industrial Staff Transport
Coordinate complex shift based routes, passes, and compliance documents for employee movement.
Airport & City Shuttle Operators
Handle frequent schedule changes and dynamic demand with real time passenger messaging.
Charter & Contract Bus Services
Manage bookings, trip logs, incident tracking, and contract billing from a unified platform.
Fleet Management & Aggregator Platforms
Provide operators with ready workflows and reporting while preserving their existing GPS and accounting stacks.
Proof of impact
Bus operators rely on measurable outcomes
Routes and passengers stay aligned on Converiqo
39%
Faster passenger query resolution
46%
Reduction in missed schedule alerts
2.7x
Improvement in complaint closure visibility
33%
Increase in repeat passenger engagement
Customer voice
“Converiqo helped our control room, depot managers, and drivers work from the same source of truth. Passengers get timely updates and our institutional clients finally see clear reports on service quality.”
Sanjay Rao, Director, MetroLink Bus Services
Need-to-know
Frequently asked questions
Answers for bus owners, operations heads, and control room teams.
How can agentic AI support bus service companies?
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Agentic AI automates passenger inquiries, organizes service requests, and improves coordination across routes, drivers, and support teams. It helps bus operators manage bookings, cancellations, and customer communication with greater speed and accuracy.
What daily challenges do bus operators typically face?
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Bus services struggle with schedule changes, missed passenger updates, ticketing errors, lost inquiries, and poor visibility across multiple routes. Automation helps centralize communication, reduce confusion, and ensure smoother daily operations.
Can automation improve booking, scheduling, and passenger communication?
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Yes. Automation categorizes queries, triggers alerts for schedule changes, and updates passengers instantly about delays or cancellations. This improves transparency, reduces manual calls, and enhances the reliability of the travel experience.
How does AI enhance communication for bus passengers?
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AI sends automated notifications for boarding details, route changes, pickup timing, refund progress, and service updates. Passengers receive real-time clarity without repeatedly contacting customer support or ticket counters.
What KPIs should bus services monitor using automation?
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Key KPIs include ticket resolution time, passenger satisfaction ratings, schedule adherence, route performance, campaign engagement, and cancellation frequency. These metrics help operators improve service quality and operational efficiency.
How does Customer Self-Service improve passenger convenience?
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Customer Self-Service allows passengers to check schedules, track buses, review policies, raise concerns, and monitor ticket status anytime. It reduces support load and provides quicker clarity for common travel-related queries.
Why should bus services adopt Converiqo’s Ticketing System?
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The Ticketing System organizes refund issues, schedule complaints, lost-item requests, booking disputes, and travel concerns into structured tickets. It ensures accountability, accurate tracking, and faster resolution across support and operations teams.
How does Converiqo’s Marketing Module increase passenger engagement?
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The Marketing Module enables targeted promotions, route offers, festival campaigns, and loyalty communication. It segments passengers based on routes and booking behavior, helping bus services increase repeat travel and customer retention.
How does workflow automation streamline bus service operations?
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Workflow Automation standardizes schedule updates, refund approvals, delay escalations, driver coordination, and passenger communication steps. It reduces operational delays and ensures smoother, more reliable service for travelers.
How does knowledge management and feedback improve service quality?
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Knowledge Management ensures consistent responses to common queries, while Feedback and Survey insights identify improvement areas. Together, they help bus services refine communication, improve driver performance, and enhance overall passenger satisfaction.
Route excellence
Ready to automate routes, tickets, and passenger updates?
Plug Converiqo into your bus services stack to streamline bookings, GPS events, ticketing, and support without replacing existing transport or accounting systems.