Scale Your
Broadband Network with
Automate technical troubleshooting, field service scheduling, and billing inquiries to deliver a superior customer experience at scale.
65%
Autopilot Support
40%
Faster Dispatch
95%
Billing Accuracy
What is AI for ISPs?
Agentic AI that handles tier-1 technical queries, manages field technician scheduling, and automates lead-to-installation flows.
How it helps you?
It reduces call center load by 60%+ and synchronizes field agents with customer support via one unified history.
Strategic Outcomes?
Lower churn through instant support, higher sales conversion, and significantly reduced operational costs per subscriber.
Intelligent Operations for Modern ISPs
Sync your network operations, customer service, and field teams with an agentic command center.
Sales & Onboarding
Capture leads from web and social, qualify coverage, and book installation slots instantly.
- Automated area coverage check and plan selection
- Instant installation booking and technician assignment
- Nurture non-converting leads with localized offer journeys
Support & Self-Service
Users troubleshoot connection issues, check data usage, and pay bills 24/7 without calling support.
- AI-led diagnosis for fiber and router issues
- Real-time data usage and plan upgrade handling
- Automated billing reminders and invoice delivery
Field Service Dispatch
Track and manage field technician tasks, locations, and service logs in real-time.
- Smart scheduling based on geo-location and job priority
- Automated customer updates on technician arrival
- Digital job completion logs and feedback collection
Workflow Orchestration
Connect sales, ticketing, field service, and billing into one Measurable Subscriber Lifecycle.
- Auto-trigger retention plays on poor signal signals
- Centralized knowledge base for technical playbooks
- Analytics on MTTR and customer satisfaction metrics
The Unified Advantage for ISPs
Move from reactive firefighting to proactive network management with Agentic AI.
65% Support Offload
AI handles routine password resets, data checks, and billing queries without human agents.
Smart Dispatch
Reduce technician travel time and improve first-time-fix rates with geo-intelligent routing.
Zero Lead Leakage
Instantly capture and qualify every new connection inquiry from every channel.
Retention-First
Proactively detect and address accounts with repeated issues before they churn.
Billing Automation
End manual payment tracking and invoice delivery with 100% digital workflows.
Scale-Ready Hub
Manage 10,000 to 1,000,000 subscribers with a lean, automated operations team.
Solving the ISP Operational Bottlenecks
Eliminate the daily friction that slows down your network growth and impacts subscriber trust.
Support Call Overload
Peak hour downtime leads to thousands of calls, overwhelming human support agents.
Disconnected Field Teams
Technicians don't have real-time customer history, leading to slow fixes and repeat visits.
Repetitive Queries
Staff spend 70% of their day answering "How to check data" or "Where is my invoice?".
Inaccurate Troubleshooting
Slow manual diagnosis of network issues leads to customer frustration and high MTTR.
Lead Capture Gaps
Service inquiries during offline hours go uncaptured, losing revenue to competitors.
Manual Billing Chaos
Chasing payments and sending manual invoices is error-prone and delays cash flow.
Efficiency that Powers Subscriptions
Converiqo acts as your digital ISP manager, driving ROI from the first subscriber.
Virtual Service Desk
Handle 80% of routine technical queries 24/7 without extra call-center staff. Save millions in OpEx.
Faster Resolution
AI-led troubleshooting reduces Mean Time to Resolution (MTTR) by up to 45%.
Revenue Acceleration
Instant lead qualification and follow-ups boost New Connection conversion by up to 35%.
Broadband Workflows for Every Connection
Seamlessly integrate your CRM, OSS/BSS, and field workforce tools.
Sales & New Connections
Capture lead source, area, and plan interest from Web and Social.
Auto-check coverage maps and qualify lead potential.
Instant booking for survey and installation sessions.
Nurture leads with localized discounts and plan highlights.
Sync connection status to CRM for perfect GTM context.
Track lead-to-installation velocity across all regions.
Technical Support & Diagnosis
24/7 AI diagnosis for "No Internet" or "Slow Speed" queries.
Automated router reboot and signal check steps for users.
Direct link from bot to technical knowledge base for complex fixes.
Real-time data usage and FUP (Fair Usage Policy) status check.
Identify area-wide outages and mass-notify affected users.
Reduce support ticket volume by 60%+ through self-service.
Field Service & Ticketing
Automated ticket creation and priority routing to field teams.
Technicians see full customer and signal history on their app.
Real-time location tracking and ETA updates for customers.
Digital job completion reports and on-site feedback collection.
Inventory tracking for routers, cables, and ONTs per visit.
Synchronize field updates to support desk for unified context.
Billing & Account Retention
Automated billing reminders and payment link delivery.
Self-service plan upgrades and add-on data purchase.
Proactive alerts for high-value accounts with low signal health.
Identify and target churn-risk subscribers with loyalty offers.
Maintain secure, audit-ready payment and billing records.
Consistent brand voice from connection to monthly renewal.
Results for Every ISP Function
Align your entire network operations around the subscriber experience.
Subscriber Ops & CEOs
- Higher profitability with significantly lower cost-to-serve.
- Full visibility into network health and subscriber NPS.
- Standardized operations across thousands of franchises.
Customer Support Managers
- Manage peak-hour volume with an automated virtual service desk.
- Real-time MTTR tracking and root-cause analysis insights.
- Reduced agent burnout by offloading routine queries to AI.
Field Service & Tech Ops
- Optimize technician routes and first-time-fix metrics.
- Digital visibility into material usage and job completion.
- Seamless communication between field agents and support.
Sales & Billing Teams
- Higher connection conversion with zero manual lead entry.
- Predictable cash flow with automated payment recovery.
- Scale billing ops without adding massive manual overhead.
Franchise Partners
- Instant visibility into local lead health and payouts.
- Standardized SOPs for field service and router setup.
- Data-driven insights to grow territorial market share.
Finance & Revenue Ops
- Automated reconciliation for prepaid and postpaid plans.
- Zero manual errors in tracking material and labor costs.
- Clear dashboard for ARPU and subscriber lifetime value.
Built for Every Scale of ISP
Flexible deployment from local providers to national enterprises.
Local Cable ISPs
Beginner-friendly automation to handle leads and basic tech support.
FTTH Networks
Comprehensive field service and billing orchestration for fiber rollouts.
Enterprise Connectivity
Manage high-value corporate SLAs and dedicated support workflows.
ISP Franchise Networks
Standardize brand voice and service levels across hundred of partners.
Wireless/5G Providers
Automate technical diagnosis and plan upgrades for mobile broadband.
Satellite/Rural Internet
Support remote users with robust self-service and automated alerts.
Leaders on measurable change
65%
Support Offload Rate
45%
MTTR Improvement
40%
Dispatch Speed
2.4x
Referral Rate
“Converiqo unified our technical support, field service, and billing into one history. Our MTTR dropped by 45%, and our call center load is down by 65%. It's the ultimate ISP command center.”
Vikram Rajan
Ops Director, SwiftNet Fiber
Frequently Asked Questions
Answers for leaders and ops heads.
Agentic AI automates technical support, field technician dispatch, subscriber billing, and sales lead capture. It helps ISPs manage network outages, service installation cycles, and high-volume customer queries while reducing manual coordination and improving connection uptime.
Broadband teams struggle with lead leakage, slow technician dispatch, scattered support communication channels, inconsistent network diagnosis, and manual billing reconciled via legacy systems. Automation centralizes these flows, aligning support, field service, and accounts teams around a single, measurable subscriber journey.
Yes. Automation connects sales leads, installation status, technical ticket history, and billing data into one view. ISP operators can see which regions are experiencing outages, which technicians are over-leveraged, and how subscriber satisfaction trends making management more proactive instead of reactive.
AI-backed workflows qualify enquiries based on connection type (Home, Biz), area coverage, and issue urgency. High-intent leads are instantly shown installation slots, while technical issues are routed to the right support level ensuring faster responses without overloading the call center.
Key broadband KPIs include Lead-to-Installation conversion, Mean Time to Resolution (MTTR), First-Time-Fix rate, billing accuracy, and subscriber churn rate. Tracking these in an automated system helps providers prioritize network improvements and enhance service delivery.
Converiqo Sales & New Connections captures enquiries from websites, local ads, and walk-ins. It scores and tags them by coverage potential and plan interest, then routes them to the right field surveyor improving speed to connection activation.
Technical Support & Diagnosis lets subscribers access troubleshooting guides, network status, data usage, and billing history without waiting for a support agent. This lowers call center load, improves self-resolution rates, and gives subscribers a smoother experience from activation to renewal.
The Ticketing System structures all incoming subscriber issues, while the Dispatch Hub tracks field technician paths in real-time. Together, they reduce repeated effort, improve service consistency, and help ISP brands maintain high-quality network uptime across multiple territories.
Marketing Automation runs renewal reminders, up-sell sequences, and localized offers. Knowledge Management stores network floor plans, router configs, and technician SOPs. This ensures operational consistency and faster staff onboarding as the network expands to new cities.
The Contact Center Module centralizes multichannel subscriber interactions, while Feedback / Survey tools collect sentiment across installations and support tickets. This combination helps ISP brands refine their network amenities, prioritize infrastructure upgrades, and improve subscriber success outcomes.
Ready to Scale Your Broadband Brand?
Join the next generation of ISPs scaling with Converiqo.AI.