Agentic AI for Faster Test Rides, Smoother Deliveries, and Better CSI
Converiqo unifies enquiries, test rides, bookings, deliveries, and service appointments in one agentic command centre so bike dealerships focus on selling, not coordinating.
Operational friction
Bike Dealerships Need Automation Across Enquiries, Test Rides & Service
Remove delayed follow-ups, repeated model queries, and manual coordination with a single agentic layer that scales with high-volume enquiries.
Delayed Follow-Ups & Lost Test Rides
Enquiries from walk-ins, calls, websites, and portals flood multiple channels - without automation, bike dealerships miss high-intent buyers and test-ride bookings.
Repeated Model & Pricing Queries
Customers ask the same questions about variants, colours, EMI options, and delivery timelines across different channels, creating manual workload and inconsistent responses.
Fragmented Customer Communication
Buyers toggle between WhatsApp, calls, and showroom visits for the same information. Sales teams lack a unified view to track enquiries, test rides, and delivery status.
Opaque Sales Pipeline
Management cannot see where deals are stuck - enquiry, test ride, quotation, finance approval, or delivery - hurting conversion tracking and forecast accuracy.
Service Booking & CSI Coordination
Service reminders, booking confirmations, and customer satisfaction surveys happen manually, making it hard to maintain consistent post-sale engagement.
Documentation & Delivery Delays
RTO documentation, insurance, and delivery coordination require precise tracking across sales, finance, and service teams to prevent customer frustration.
Agentic AI Spine for Enquiry-to-Delivery Two-Wheeler Retail
Machine-assisted enquiry capture, test-ride coordination, customer comms, ticketing, workflows, and feedback keep sales, F&I, service, and management in sync.
Sales & Lead Engine
Capture, qualify, and route enquiries from walk-ins, calls, websites, and portals with instant test-ride booking and follow-up automation.
Always-On Customer Self-Service
Buyers get instant answers on model specs, pricing, EMI options, colour availability, and booking status across WhatsApp, web, and calls.
Workflow & Ticket Command Centre
Standardize enquiry-to-delivery journeys, test-ride coordination, documentation, service bookings, and CSI flows with clear ownership.
Core automation modules
One Stack for Leads, Self-Service, Support, Growth & Insights
Each module removes manual coordination so bike dealerships can convert more enquiries, reduce no-shows, and deliver better customer experiences.
Automation Flow
Sales / Lead Engine – Enquiries, Test Rides & Bookings
Capture enquiries from OEM leads, portals, walk-ins, calls, WhatsApp, and campaigns with tagging by model, variant, fuel type (ICE/EV), budget, and intent (new/used).
Auto-qualify by model interest, urgency, budget band, exchange requirement, and finance preference to prioritize high-intent buyers.
Assign leads to sales executives with guided scripts, model comparison sheets, and automated follow-up reminders.
Trigger test-ride booking workflows with slot scheduling, bike allocation, route planning, and confirmation reminders to reduce no-shows.
Track funnel velocity - enquiry, test ride scheduled, test ride completed, quotation sent, finance approved, booking confirmed, delivery - with stage alerts.
Surface high-probability deals to management with forecast-ready dashboards, conversion metrics, and sales performance tracking.
Self-Service Flow
Customer Self-Service – Model Specs, Pricing & Booking Status
Buyers access model details, specifications, colour options, pricing, EMI calculators, and availability status 24/7 via website widget, WhatsApp, or Telegram.
AI auto-responds to common queries: variant differences, on-road price, EMI options, delivery timeline, exchange value, insurance options, and service packages.
Self-service portals show booking status, payment schedule, documentation checklist, RTO status, and delivery date without calling the showroom.
Automated test-ride reminders with route maps, showroom address, and contact details reduce no-shows and improve conversion.
Multi-language responses on WhatsApp, email, or web widgets ensure clarity for customers across regions.
Embedded EMI calculators and comparison tools help buyers make informed decisions instantly.
Service Flow
Ticketing System – Delivery Issues, Accessories & Service Complaints
Log tickets for delivery delays, accessory requests, documentation issues, RTO problems, and service complaints with clear categorization.
Auto-route to sales, finance, service, or RTO teams based on ticket type, customer tier, and urgency with SLA timers.
Allow customers and internal teams to attach photos, documents, or voice notes for context and faster resolution.
Escalate high-value customers or critical delivery issues to management with one-click summaries and priority flags.
Track resolution reasons to identify process bottlenecks, training needs, or vendor gaps for continuous improvement.
Close tickets with automated CSAT / NPS prompts and update customer journey timeline automatically.
Growth Flow
Marketing Module – Model Campaigns, EMI Promotions & Reactivation
Run drip journeys for new enquiries with model highlights, variant comparisons, EMI offers, and test-ride invitations.
Send model launch alerts, festival offers, exchange bonuses, and finance schemes tailored to customer segments and preferences.
Automate reactivation journeys for cold leads with time-bound offers, new model launches, and personalized test-ride invitations.
Sync WhatsApp, SMS, email, and voice campaigns with DMS audiences for consistent, multi-channel communication.
Track open rates, click-throughs, test-ride bookings, and conversions to optimize campaign spend and ROI.
Segment campaigns by model interest, budget, geography, and purchase intent to improve relevance and conversion.
Ops Flow
Workflow Automation – Enquiry to Delivery Journey
Digitize checklists for enquiry intake, test-ride coordination, quotation, exchange valuation, finance approval, documentation, and delivery.
Auto-trigger tasks when test rides are booked, quotations are sent, finance is approved, or documentation is complete to ensure smooth handoffs.
Sync with DMS, CRM, finance systems, and RTO portals through APIs to reduce double-entry and maintain data consistency.
Surface daily workboards for sales executives, F&I managers, service advisors, and delivery coordinators with prioritized tasks.
Maintain audit-ready logs for OEM audits, internal reviews, and compliance documentation.
Link sales incentives, service targets, and CSI scores to workflow completion for better visibility and accountability.
Insight Flow
Feedback / Survey – CSI, Post-Delivery & Service Satisfaction
Collect feedback after test rides, delivery, first service, and periodic maintenance to understand customer satisfaction at every touchpoint.
Measure NPS, CSAT, and CSI scores across sales, service, and overall experience to detect issues early and improve retention.
Highlight communication quality, delivery experience, service quality, and value perception to identify improvement areas.
Trigger recovery workflows for detractors with management callbacks, personalized offers, and dedicated resolution plans.
Share testimonials, success stories, and positive feedback directly with marketing for proof assets and sales enablement.
Benchmark performance across models, sales executives, and service advisors to inform training and incentive programs.
Knowledge Flow
Knowledge Management – Model Specs, Pricing & SOPs
Centralize model specifications, variant details, pricing sheets, EMI options, exchange policies, and service packages in one searchable knowledge base.
AI-powered search helps sales teams and customers find answers instantly across model comparisons, feature lists, and pricing details.
Maintain versioned documentation for model updates, price revisions, scheme changes, and policy modifications.
Internal knowledge base for team onboarding, sales scripts, objection handling, finance processes, and service SOPs.
Auto-suggest relevant model information during customer conversations to reduce response time and improve accuracy.
Track knowledge gaps by analyzing unanswered queries to identify training needs and content improvements.
Stakeholder outcomes
Benefits Across Owners, Sales, Service, CX & Buyers
Visibility, predictability, and accountability for every function from enquiry capture to post-delivery care.
Dealership Owners & Management
- Single view of enquiries, test rides, bookings, deliveries, and service appointments across all models and showrooms.
- Forecast-ready pipeline analytics with conversion rates, no-show tracking, and sales performance dashboards.
- Improved CSI scores and customer retention through structured workflows and automated follow-ups.
Sales Executives & F&I Teams
- Automated reminders, model comparison sheets, and EMI calculators reduce prep time and improve response quality.
- One console for customer history, test-ride bookings, quotations, finance status, and delivery tracking boosts productivity.
- Mobile-ready workflows ensure updates happen from showroom floor or field visits without manual coordination.
Service Advisors & Workshop Teams
- Automated service reminders, booking confirmations, and progress updates keep customers informed and engaged.
- Structured service workflows ensure consistent quality, timely completion, and better CSI scores.
- Integration with workshop systems reduces double-entry and improves service efficiency.
Customer Experience & CRM Teams
- Unified timeline of enquiries, bookings, tickets, and CSI responses makes retention programs data-driven.
- Automated nudges, callbacks, and escalation paths ensure no enquiry or concern ages unattended.
- AI-powered insights surface drop-offs across enquiry, test ride, delivery, and service journeys for quick fixes.
Marketing & Campaign Teams
- Segmented drip journeys promote new models, finance schemes, accessories, and service packs automatically.
- Performance dashboards show which offers drive test rides, bookings, and service upsell across locations.
- Coordinated WhatsApp, email, and SMS journeys maintain consistent messaging from enquiry to ownership.
Customers & Buyers
- Instant answers on model specs, pricing, EMI options, and availability reduce confusion and build trust.
- Transparent booking status, delivery timeline, and documentation checklist provide clarity throughout the purchase journey.
- Structured ticketing and feedback loops ensure every concern has ownership and a clear resolution path.
Deployment fit
Works for Every Two-Wheeler Dealership
From single showrooms to multi-brand dealer groups across all two-wheeler categories.
Motorcycle Dealerships
Manage enquiries, test rides, bookings, and deliveries for premium, commuter, and sports motorcycles across all fuel types.
Scooter & Moped Dealerships
Automate high-volume enquiries, test rides, and service bookings for scooters and mopeds with efficient workflows.
EV Two-Wheeler Dealerships
Handle electric bike enquiries, charging infrastructure queries, and service bookings with specialized workflows.
Multi-Brand Two-Wheeler Dealers
Manage multiple OEM relationships, model portfolios, and cross-brand comparisons with unified automation.
Used Bike Dealerships
Automate exchange enquiries, valuation appointments, inspection workflows, and used inventory management.
Bike Dealership Groups & Chains
Standardize SOPs, training, incentives, and performance tracking across multiple showrooms and locations.
Proof of impact
Bike Dealerships Convert Faster on Converiqo
40%
Enquiry response acceleration
45%
Test-ride conversion improvement
35%
No-show reduction
+0.7 NPS
Customer satisfaction uplift
Customer voice
“Converiqo unified our enquiries, test rides, and bookings into one system. We respond faster, reduce no-shows, and our sales team knows exactly what to do next.”
Rajesh Kumar, Owner, SpeedBike Motors
“Service reminders and booking confirmations were manual chaos. Converiqo automated these workflows and improved our CSI scores significantly - customers stay informed and happy.”
Priya Sharma, Service Manager, CityTwoWheelers
Need-to-know
Frequently Asked Questions
Answers for dealership owners, sales managers, and service teams.
How can agentic AI support bike dealership operations?
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Agentic AI automates enquiries, manages test-ride bookings, and streamlines communication. It helps bike dealerships improve follow-up speed, reduce manual work, and provide a smoother buying journey across all two-wheeler categories.
What challenges do bike dealerships face in daily workflows?
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Dealerships often struggle with delayed follow-ups, repeated model queries, unclear pricing communication, and missed test-ride requests. Automation brings structure and improves responsiveness across sales and service touchpoints.
Can automation increase test-ride and booking conversions?
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Yes. Automation sends timely confirmations, reminders, and variant details. It helps reduce no-shows and improves conversion from basic enquiry to test ride, booking, and final delivery.
How does AI improve communication for bike buyers?
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AI provides instant answers about models, colours, pricing, EMI options, and delivery timelines. It reduces customer confusion and ensures consistent communication across all two-wheeler purchase stages.
Which KPIs should bike dealerships track using automation?
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Key KPIs include enquiry-to-test-ride conversion, follow-up speed, booking rate, ticket resolution time, and customer satisfaction. Platforms like Converiqo help dealerships measure and improve these performance metrics.
How does Converiqo's Lead Engine boost bike sales?
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Converiqo's Sales / Lead Engine captures leads from walk-ins, calls, websites, and aggregator portals. It tags model interest, urgency, and budget - helping dealerships follow up faster and close more bike sales.
How does Converiqo's CSSE enhance customer buying experience?
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Converiqo's Customer Self-Service allows buyers to check model details, FAQs, colour options, EMI basics, and booking status instantly. It reduces repeated queries and improves the overall buying journey.
Why should bike dealerships use Converiqo's Ticketing System?
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Converiqo's Ticketing System manages delivery issues, accessory requests, documentation delays, and service complaints. It ensures structured resolution and better collaboration between sales, finance, and service teams.
How does Converiqo's marketing module support dealership growth?
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Converiqo's Marketing Module runs model campaigns, EMI promotions, festival offers, and reactivation flows. It helps dealerships maintain consistent engagement and convert dormant leads into confirmed buyers.
How do Converiqo's workflows and knowledge base improve operations?
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Workflow Automation standardizes steps from enquiry to delivery, while Converiqo's Knowledge Management stores model specs, pricing details, and SOPs. Combined with Feedback Surveys, it helps improve customer experience and internal efficiency.
Dealership excellence
Ready to Automate Every Sales Stage?
Plug Converiqo into your dealership stack to orchestrate enquiries, test rides, bookings, deliveries, and service from one secure platform.