Agentic AI for Enquiries, Consultations, and Long Term Beauty Journeys
Converiqo connects enquiries, consultations, treatment plans, and follow ups so your team delivers consistent, calm, and confident care.
Pressure points
Daily Challenges for Beauty Clinics and Med Spas
Automation keeps enquiries, schedules, and follow ups in sync.
Consultation and Treatment Scheduling Conflicts
Overlapping appointments, device availability, and therapist schedules make it hard to keep every slot optimized.
High Volume of Repeated Treatment Questions
Clients ask about procedure steps, pricing, sessions, and downtime while staff repeat the same answers all day.
Scattered Follow Up and Aftercare Guidance
Post treatment advice and check ins rely on memory or manual reminders which risks missed calls and poor outcomes.
Unstructured Ticket and Issue Handling
Billing doubts, package queries, and side effect concerns travel through chats without clear owners or SLAs.
Underused Packages and Memberships
Clinics do not always track who is due for renewals, maintenance sessions, or complementary services.
Limited Use of Knowledge and Protocols
Protocols, contraindications, and device settings are stored in silos which makes standardization difficult.
How Converiqo Orchestrates Beauty Clinic Journeys
Lead capture, consultation workflows, treatment plans, and loyalty all flow through one agentic layer.
Lead to Consultation Intelligence
Capture enquiries and guide clients from interest to consultation and into a structured treatment plan.
Client Self Service for Clarity and Confidence
Give clients instant access to treatment, pricing, and aftercare information across channels.
Workflow Automation Across Clinical Ops
Standardize how enquiries, sessions, and issues move between front desk, therapists, and doctors.
Knowledge and Playbooks in One Place
Make protocols, SOPs, and marketing assets searchable for staff to use in real time.
Core module
Sales and Lead Engine
Turn social and walk in interest into structured consultations and treatment plans.
Automation Flow
Sales / Lead Engine – From Enquiry to Treatment Plan
Capture leads from Instagram, WhatsApp, website forms, walk ins, and ad campaigns with tags for concern type, budget, and urgency.
Qualify interest into categories such as facials, lasers, peels, injectables, hair, or body sculpting.
Route high value or medical grade treatments to senior consultants and medically qualified teams.
Send digital brochures, before and after galleries, and FAQs tailored to each concern.
Automate follow ups for pending consultations, missed calls, and interest in specific packages.
Provide management with visibility into enquiry sources, conversion rates, and reasons for lost leads.
Automation Flow
Customer Self Service – Treatments, Packages, and Slots
Clients explore treatment descriptions, benefits, risks, and expected sessions at their own pace.
Self service flows allow clients to request consultation slots and reschedule within policy limits.
Package and membership views show remaining sessions, expiry dates, and recommended next visits.
Clients access aftercare instructions for each procedure and know when to contact the clinic.
FAQ sections cover eligibility, pre care, payment options, and clinic policies in simple terms.
Digital journeys reduce dependence on phone calls and walk in queries for basic information.
Automation Flow
Ticketing System – Billing, Care, and Experience
Log concerns related to billing, refunds, session counts, or product purchases into a structured ticket board.
Capture post treatment questions, side effect reports, or discomfort reports with clinical context.
Auto assign tickets to front desk, finance, therapist, or doctor queues based on category.
Add notes, images, and call logs so every team member sees a complete history.
Monitor SLAs for first response and closure to avoid gaps in client communication.
Use aggregate insights to refine policies and improve patient education content.
Automation Flow
Marketing Module – Reminders, Campaigns, and Reactivation
Segment clients by concern type, treatment stage, and package or membership status.
Send automated reminders for upcoming sessions, maintenance visits, or follow up reviews.
Launch seasonal campaigns for festivals, weddings, or new device launches with targeted offers.
Run reactivation journeys for clients who have not visited within set time ranges.
Share campaign performance dashboards with clinic owners and marketing teams.
Coordinate referral and loyalty programs with clear tracking of redemptions.
Automation Flow
Feedback / Survey – Voice of Client and Outcome
Trigger feedback surveys after consultations and after completion of treatment cycles.
Measure satisfaction with staff, ambience, procedure comfort, and visible results.
Route low scores into recovery workflows with callbacks, corrections, or gestures.
Benchmark branches, therapists, and doctors on satisfaction and recommendation scores.
Correlate feedback with campaign response, package renewals, and referrals.
Feed learnings into training and protocol updates to improve outcomes.
Automation Flow
Knowledge Management – Protocols, SOPs, and Playbooks
Centralize protocols for skin, hair, and body treatments including indications and contraindications.
Store device settings, dosage ranges, and combination treatment guidelines for clinical teams.
Maintain consent templates, checklists, and documentation standards.
Share marketing scripts, FAQ answer banks, and social media guidelines with staff.
Track acknowledgements on critical updates such as safety notices or product changes.
Link knowledge articles directly inside workflows and tickets for faster reference.
Automation Flow
Workflow Automation – Clinic, Cabin, and Care Journeys
Standardize steps from first enquiry through consultation, plan approval, and session completion.
Coordinate room, device, and therapist allocation to avoid clashes and idle capacity.
Automate pre visit checks such as medical history flags, required tests, or consent collection.
Trigger follow up tasks and reminders at defined milestones in each treatment plan.
Ensure billing, package usage, and membership updates are synchronized with each visit.
Provide management with clear views of bottlenecks and compliance across clinics.
Personas
Why Every Stakeholder Wins
Built for clinic owners, medical directors, front desk, therapists, and marketing teams.
Clinic Owners and Directors
- Single view of leads, bookings, packages, and feedback across branches.
- Less dependence on manual tracking for renewals and VIP client journeys.
- Better control over brand consistency and patient experience.
Front Desk and Coordination Teams
- Clear workflows for enquiries, bookings, reschedules, and payments.
- Easy access to treatment FAQs and policies for accurate answers.
- Fewer follow up slips thanks to automated reminders and tasks.
Therapists and Doctors
- Structured view of each client plan, notes, and session history.
- Quick reference to protocols, contraindications, and device settings.
- Less administrative load so more focus on care and outcomes.
Marketing and CRM Teams
- Segment aware campaigns that match real treatment journeys.
- Automated reminders increase package completion and renewals.
- Direct link between campaigns and clinic level performance.
Formats
Designed for Every Beauty and Aesthetic Format
From single location studios to multi city chains and franchised med spas.
Single Location Beauty Clinics
Bring enquiry, booking, and follow up flows into one system without heavy IT overhead.
Multi Branch Aesthetic Chains
Standardize protocols and client journeys across all locations while keeping room for local nuance.
Dermatology Led Med Spas
Combine clinical safeguards with high touch experience workflows in one platform.
Franchise Beauty Clinic Networks
Offer franchisees ready made playbooks, campaigns, and reporting while preserving brand control.
Premium and VIP Focused Clinics
Run white glove journeys with consistent communication and timely follow ups.
Teleconsultation and Hybrid Care Clinics
Blend virtual consults with in clinic sessions using unified bookings, notes, and follow up journeys.
Proof in numbers
Beauty Clinic Leaders on Measurable Impact
From First Enquiry to Loyal Maintenance Clients
28%
Increase in enquiry to consultation conversions
35%
Reduction in no shows and late reschedules
31%
Lift in repeat treatment and package usage
100%
Central visibility across branches and teams
Customer voice
“Converiqo helped our teams stay in sync from the first DM to long term maintenance plans. Clients get clear communication, and our staff has playbooks and context ready at every step.”
Dr. Riya Malhotra, Founder, Lumina Skin and Aesthetics
Need-to-know
Beauty Clinic Automation FAQs
Answers for clinic owners, medical directors, and operations teams.
How can agentic AI support beauty clinic operations?
+
Agentic AI automates enquiries, organizes treatment schedules, and streamlines communication. It helps clinics manage consultations, follow ups, and service planning with better organization and faster response times.
What challenges do beauty clinics face in customer management?
+
Clinics struggle with repeated treatment queries, scheduling conflicts, incomplete follow ups, and scattered communication. Automation improves clarity and helps teams coordinate bookings, sessions, and post care guidance effectively.
Can automation increase consultation and treatment conversions?
+
Yes. Automation nurtures prospects, sends reminders, and shares treatment information. It helps clinics convert more inquiries into confirmed consultations and recurring beauty or aesthetic service bookings.
How does AI improve transparency for beauty clinic clients?
+
AI gives clients instant information on procedures, pricing, packages, aftercare, and appointment status. It reduces confusion and builds trust throughout the treatment journey.
What KPIs should beauty clinics track using automation?
+
Important KPIs include enquiry to consultation conversion, appointment adherence, ticket resolution speed, treatment cycle repeat rate, and customer satisfaction. Platforms like Converiqo help clinics track and improve these metrics.
How does Converiqo’s Lead Engine boost treatment enquiries?
+
Converiqo’s Sales / Lead Engine captures enquiries for facials, laser sessions, anti aging treatments, and other services. It tags intent, urgency, and interest level which helps clinics follow up strategically and improve conversions.
How does Converiqo’s CSSE improve client convenience?
+
Converiqo’s Customer Self-Service enables patients to explore treatment FAQs, packages, timing slots, and aftercare details. It reduces repetitive calls and enhances digital accessibility for busy clients.
Why should clinics use Converiqo’s Ticketing System?
+
Converiqo’s Ticketing System manages issues like billing queries, appointment rescheduling, aftercare clarifications, or package concerns. It ensures structured communication and faster resolution across teams.
How does Converiqo’s marketing module help retain clients?
+
Converiqo’s Marketing Module drives reminders for sessions, seasonal beauty offers, membership renewals, and reactivation flows. It increases repeat visits and strengthens client loyalty for long term treatments.
How do Converiqo’s workflows and knowledge base improve operations?
+
Workflow Automation standardizes consultation steps, treatment protocols, and follow up care. Converiqo’s Knowledge Management stores SOPs, treatment notes, and guidelines which enhances accuracy and service consistency.
Ready to orchestrate every client journey from first DM to long term care?
Start with one branch, one speciality, or one workflow. Converiqo layers on top of your CRM and clinic software without disruption.