Agentic AI for Enquiries, Bookings, BEOs & Event-Day Precision
Keep weddings and corporate events on script—Converiqo unifies sales, planners, vendors, ops, and finance into one predictable automation layer.
Pressure points
Peak-Season Chaos, Automated Away
Every banquet team fights the same wars—Converiqo keeps enquiries, ops, and vendors disciplined.
Overlapping Enquiries & Double-Booking Risk
Peak wedding and corporate seasons generate simultaneous holds across dates, halls, and time slots—manual calendars can’t keep up.
Slow Follow-Ups & Lead Leakage
Sales teams juggle WhatsApp, email, portals, and planner calls; delayed replies send high-value events elsewhere.
Chaotic Change Management
Décor tweaks, menu edits, and timing shifts travel across scattered chats, creating last-minute confusion for operations and vendors.
BEO & Vendor Visibility Gaps
Kitchen, AV, décor, and housekeeping work off different PDFs and versions, making it impossible to enforce SOPs or escalate issues early.
Contact Center Overload
Front desks drown in inbound calls and WhatsApp pings about availability, packages, and payments, forcing guests to wait.
Seasonal Marketing Complexity
Weddings, festive galas, and corporate summits each need targeted WhatsApp/SMS/email pushes—manual blasts lack personalization or ROI tracking.
One Agentic Spine for Sales, Ops & Guest Experience
Agentic workflows remove manual ping-pong so every event feels choreographed, not chaotic.
Sales & Lead Intelligence
Capture and qualify every enquiry with instant routing, proposals, and automated follow-ups so high-intent hosts never leak.
Host Self-Service Desk
Date availability, packages, add-ons, and booking status are available 24/7 via WhatsApp, web widget, SMS, or planner portals.
Change & Ticket Automation
Décor, menu, logistics, and dispute requests become trackable tickets with approvals, SLAs, and vendor notifications baked in.
Marketing & VoC Intelligence
Seasonal campaigns, remarketing flows, and host feedback loops keep the funnel full while surfacing service gaps.
Flow playbooks
Automation, Self-Service, Growth, Service & Insight Flows
Each module mirrors your banquet journey—sales capture, host self-service, marketing, service desks, and feedback—creating one titled blueprint for the floor teams.
Automation Flow
Sales / Leads Engine – Wedding & Corporate Enquiries
Capture wedding, social, and corporate enquiries from website forms, WhatsApp, Instagram DM, wedding portals, planners, and walk-ins with automatic tagging.
Auto-qualify by event type, guest count, budget range, preferred dates, and decision timeline to prioritize the hottest leads.
Offer live date availability across multiple halls and time slots, including holds, waitlists, and alternate suggestions in one response.
Generate proposals instantly with curated packages, décor options, menu tiers, and add-ons—complete with taxes, payment milestones, and e-sign support.
Automate follow-ups for tours, contracts, deposits, and approvals; alert sales heads when high-value leads go quiet.
Give management a real-time pipeline dashboard covering conversion rates, average booking value, lead source ROI, and seasonality trends.
Self-Service Flow
Customer Self-Service – Availability, Packages, Add-Ons
Hosts check availability, packages, floor plans, capacities, and FAQs instantly via WhatsApp, SMS, or embedded widgets.
Share curated inspiration decks, photo galleries, and 3D walkthroughs without waiting for manual emailers.
Surface add-ons—décor, entertainment, AV, valet, after-parties—with transparent pricing and instant quote refresh.
Show live booking status from enquiry through event execution, including task checklists, payment receipts, and vendor confirmations.
Send milestone nudges for contract signatures, deposit reminders, tasting appointments, and rehearsal walkthroughs.
Allow planners to revisit past bookings, duplicate packages, or request multi-event itineraries in one thread.
Growth Flow
Marketing Module – Event-Season & Remarketing Campaigns
Launch wedding-season, festive, and corporate-week campaigns across WhatsApp, SMS, email, and Instagram DM with reusable templates.
Segment audiences by enquiry history, planners, budgets, cultures, and preferred rituals to personalize offers.
Trigger remarketing sequences for dropped leads with alternative dates, curated add-ons, or limited-time incentives.
Coordinate annual open houses, décor showcases, and tasting events with RSVP tracking and reminder automation.
Sync campaigns with hall availability to avoid promoting sold-out dates and automatically push alternates or waitlists.
Track campaign ROI in real time—opens, clicks, enquiries, bookings, revenue—so marketing can double down on what works.
Service Flow
Ticketing System – Décor, Menu, Logistics & Disputes
Turn décor revisions, menu swaps, logistics changes, or billing disputes into structured tickets with assignees and deadlines.
Automate approval flows when change requests impact budget, layout, or vendor scope, notifying hosts once signed off.
Unify vendor communications for catering, décor, AV, entertainment, valet, and housekeeping with timestamped updates.
Log supplier SLAs, delivery windows, and evidence (photos, invoices) for every ticket to maintain accountability.
Escalate critical issues—power, weather, compliance—to leadership and record recovery actions for post-event reviews.
Close the loop with satisfaction polls so operations learn whether the resolution met host expectations.
Insight Flow
Feedback / Survey (VoC) – Host & Planner Insights
Send structured VoC surveys after each function (mehendi, ceremony, reception) plus overall event wrap-ups.
Capture scores for food, décor, service promptness, vendor coordination, and event manager responsiveness.
Map NPS to planners, sales owners, and operations teams to identify coaching opportunities or reward top performers.
Auto-escalate negative sentiment to a service-recovery workflow with compensation rules and follow-up cadences.
Publish glowing testimonials (with consent) straight into marketing journeys, reels, or website sliders.
Aggregate insights into dashboards segmented by event type, hall, season, and planner to guide investments.
Multi-channel reach
Contact Center + Ops Alerts in One Assistant
From first enquiry to last payment, every conversation lands in the same inbox.
Hosts & Planners
WhatsApp, SMS, and email threads show availability, contracts, and change logs without waiting for callbacks.
Sales & Contact Center
One inbox for phone, chat, and social queries ensures nothing slips—agents get scripted responses and live calendar context.
Operations & Vendors
Internal widget + vendor portal push BEO updates, load-in slots, checklists, and escalations in real time.
Management & Finance
Dashboards and scheduled digests keep leadership aware of KPIs, receivables, and risk flags across properties.
Stakeholder outcomes
Every Team, Every Planner, Same Source of Truth
Owners, sales, ops, vendors, and hosts finally move in unison.
Owners & Directors
- Continuous visibility into enquiries, holds, revenue, and satisfaction scores across every hall.
- Standardized workflows cut dependency on star individuals and make expansion repeatable.
- Live profitability and campaign reporting inform pricing, staffing, and investment decisions.
Sales & Marketing
- Auto-qualified pipelines keep reps focused on the highest intent opportunities.
- Seasonal campaigns, remarketing, and referrals run without reinventing execution every time.
- Playbooks for planners and corporate accounts increase wallet share and repeat events.
Banquet Operations
- Ticketing, BEO updates, and vendor alerts reduce last-minute chaos on event day.
- Digital run-sheets keep décor, kitchen, AV, and housekeeping synchronized to the minute.
- Escalation paths and audit trails protect service standards and brand reputation.
Vendors & Partners
- Receive structured briefs, approvals, and payouts through one portal instead of scattered chats.
- SLA tracking and evidence uploads minimize disputes and keep partnerships healthy.
- Visibility into event timelines prevents idle time and urgent fire-fighting.
Hosts, Planners & Families
- Transparent communication builds trust from enquiry to farewell brunch.
- Self-service status and ticketing reduce anxious follow-ups and surprise costs.
- Feedback loops ensure voice-of-customer guides future celebrations.
Finance & IT Teams
- Collections, adjustments, and receipts stay tied to events with zero reconciliation guesswork.
- API-first platform plugs into PMS, POS, accounting, and CRM ecosystems.
- Automation reduces manual support tickets and spreadsheet maintenance.
Deployment fit
Built for Boutique Ballrooms to Multi-City Chains
Roll out fast, integrate with what you already use, and scale SOPs everywhere.
Independent Banquet Halls
Digitize every enquiry-to-execution step without replacing your core PMS or accounting stack.
Luxury Resorts & Hotels
Deliver elevated multi-day wedding experiences with white-glove coordination across departments.
Convention & Conference Centers
Handle expos, summits, and social events using modular workflows, exhibitor portals, and sponsor comms.
Multi-Property Venue Brands
Roll out centralized SOPs, analytics, and marketing while giving each property localized control.
Proof of impact
Banquet Leaders See the Difference
37%
Lead-to-booking lift
2.9x
Faster change approvals
48% faster
Inbound response speed
4.8 / 5
Post-event NPS
Customer voice
“We run four venues and 60+ events a month. Converiqo keeps planners, vendors, and our own teams aligned so nothing falls through the cracks—families feel the difference.”
Rhea Khanna, CEO, Azure Weddings & Banquets
Need-to-know
Frequently Asked Questions
FAQs mirror our schema so guests and search engines read the same answers.
How can agentic AI support banquet hall operations?
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Agentic AI automates enquiry routing, availability checks, and follow-ups, helping banquet halls respond faster, avoid lead leakage, and manage multiple wedding and corporate event requests simultaneously while keeping sales, operations, and management synced.
What operational challenges do banquet halls face during peak seasons?
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Overlapping enquiries, double-booking risks, delayed responses, last-minute changes, and miscommunication between sales and ops are common. Automation centralizes information, prioritizes high-value events, and keeps every team aligned throughout booking and execution.
Can automation help reduce booking conflicts and miscommunication?
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Yes. Automation standardizes how enquiries, confirmations, and changes are captured and shared. With clear records of dates, packages, add-ons, and approvals, teams avoid spreadsheet chaos and keep everyone working off the same truth.
How does AI improve host experience for weddings and events?
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AI-enabled workflows ensure faster responses, structured proposals, clear approvals, and timely updates. Hosts experience less confusion, fewer follow-ups, and greater confidence that décor, menu, timing, and logistics will match what was agreed.
Which KPIs should banquet halls track using automation?
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Track enquiry response time, lead-to-booking conversion, date-hold drop rate, change-resolution time, and post-event satisfaction. Monitoring these KPIs helps venues identify bottlenecks and continuously improve service.
How does Converiqo’s Lead Engine manage event enquiries?
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The Sales / Leads Engine captures all wedding and corporate enquiries, qualifies them by budget, date, and event type, and routes them to the right sales owners so high-intent leads get prioritized, followed up, and closed faster.
How does Converiqo’s Customer Self-Service improve guest transparency?
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Hosts instantly check date availability, view packages, explore add-ons, and review FAQs without waiting for callbacks, reducing friction and shortening decision cycles.
Why should banquet halls use Converiqo’s Ticketing System?
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Décor changes, menu edits, timing shifts, and disputes become trackable tickets with owners, SLAs, and audit trails, ensuring clear accountability and no last-minute surprises.
How does Converiqo’s marketing module boost event-season bookings?
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Automated campaigns, remarketing flows, and reminders re-engage interested prospects via WhatsApp, email, and SMS, increasing conversions during wedding, festive, and corporate peaks.
How do the Contact Center + Feedback modules help venues?
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A unified contact center manages inbound calls and WhatsApp enquiries, while the Feedback / Survey (VoC) module captures host satisfaction, identifies service gaps, and guides continuous improvement.
Banquet excellence
Ready to Automate Lead Management & Event Coordination?
Start with the module that hurts most—sales, ticketing, marketing, or VoC—and scale Converiqo across every hall.