Agentic AI for admissions, ESS, ticketing, and payments across campuses
Converiqo.ai keeps parents, students, faculty, staff, and vendors aligned across WhatsApp, portals, and on-campus kiosks while leadership monitors SLAs in one cockpit.
Pressure points
Where universities feel the strain
Automation keeps departments moving in sync.
Fragmented departmental workflows
Admissions, exam cells, finance, and student services run on isolated trackers, so leaders discover issues only at the end of the semester.
No live view of escalations
Without real-time dashboards, deans and controllers cannot intervene before grievances pile up across campuses.
Manual queue management
Peak admission and counselling seasons overwhelm staff with calls, emails, and hallway follow-ups.
Slow HR & ESS responses
Faculty chase approvals for leave, payroll changes, and policy clarifications because ESS journeys are still paper-based.
Unstructured IT/HR/finance tickets
Complaints convert into endless chats without SLA ownership, leading to compliance risk and frustrated staff.
Scattered fee & vendor reconciliation
Finance teams reconcile spreadsheets manually, delaying refunds, waivers, and vendor payouts.
How Converiqo orchestrates campus ops
Knowledge, workflows, and communication stay in one governed layer.
Governed knowledge & admissions
Program data, fee plans, hostel information, and admissions FAQs stay in one approved knowledge graph that syncs across website widgets, WhatsApp, Telegram, and Instagram DMs.
Agentic orchestration across campuses
AI agents watch intents, SLAs, and capacity to route work across HR, exam cells, finance, and operations flagging delays before academic calendars slip.
Multi-channel campus communication
Parents, students, staff, and vendors engage via WhatsApp, email, portals, and coming-soon voice calls, while teams manage everything from one cockpit.
Core module suite
Universities run on four governed hubs
Each card carries six actionable capabilities so stakeholders know exactly what the module delivers.
Core module
Employee Self-Service (Faculty, Staff & Coordinators)
Faculty and staff update profiles, bank info, PF/ESI data, and compliance documents in one secure vault.
Clock-in/out, work-from-home, on-duty, and compensatory-off flows run through chat-first approvals.
Policy bot serves circulars, HR handbooks, and SOPs with audit trails, so no one hunts for PDFs.
Queries raised on WhatsApp, portal, or kiosk track acknowledgements and SLA clocks automatically.
Role-based delegation routes approvals to registrars, HR, or deans with full traceability.
Faculty download payslips, service letters, and compliance certificates without emailing HR.
Core module
HR, Attendance & Leave Intelligence
Agentic AI reconciles biometric, RFID, and LMS data to keep attendance ledgers accurate across shifts.
Automatic rosters and backups ensure labs, exams, and viva duties stay covered even when leave spikes.
Trend dashboards highlight late-mark patterns, overlapping leave, and overworked faculties.
Deans model workload scenarios before approving sabbaticals, deputations, or adjunct hiring.
Smart nudges alert faculty and controllers when anomalies appear before payroll cycles lock.
NAAC/NBA-ready exports bundle rosters, approvals, and attendance evidence for audits.
Core module
Ticketing for IT · HR · Accounts
Emails, hallway notes, and WhatsApp complaints convert into structured tickets with owners and deadlines.
Auto-triage sends issues to IT, HR, finance, library, facilities, or hostel desks based on intent.
Chat transcripts, screenshots, and documents live inside every ticket for faster resolution.
Leadership views backlog, breached SLAs, and root-cause patterns before grievances flare up.
Auto-SLA timers escalate breaches to registrars, COOs, or deans before compliance slips.
Staff, students, and vendors track ticket progress over WhatsApp, portal, kiosk, or email.
Core module
Payments & Invoicing Module
Central ledger tracks fee demands, instalments, concessions, scholarships, and refunds in real time.
Finance teams auto-generate invoices for vendors, guest faculty, research projects, and service partners.
Parents view fee ledgers, receipts, waivers, and refund statuses through self-service channels.
Reconciliation dashboards compare ERP, bank, and payment gateway data to flag anomalies instantly.
Embedded payment links and UPI/PG connectors reduce manual collections and receivable delays.
Granular audit logs capture who approved concessions, waivers, and payouts for every stakeholder.
Stakeholder outcomes
Benefits across the university ecosystem
Everyone gains clarity, time, and trust.
Leadership & Trustees
- Live visibility into admissions, HR, finance, and student services across every campus.
- Escalation heatmaps show where governance support is needed before crises escalate.
- Standard operating models scale to new campuses without starting from scratch.
Admissions & Counselling
- Inquiry → counselling → tour → offer journeys operate with zero spreadsheet debt.
- WhatsApp, Telegram, and web widget experiences answer FAQs instantly for parents.
- Document tracking and reminders cut queues during peak seasons.
Faculty & Staff
- ESS and ticketing reduce corridor follow-ups for HR, IT, and procurement tasks.
- Attendance and leave clarity removes guesswork during academic crunch cycles.
- Transparent status updates protect morale and reduce admin fatigue.
Students & Parents
- Attendance, exam schedules, results, and fee ledgers stay available 24/7 across channels.
- Support tickets for hostel, transport, cafeteria, uniforms, or ID cards receive SLA-backed responses.
- Escalation matrix ensures sensitive concerns reach the right dean or counsellor.
Finance & Vendor Teams
- Unified ledger for demands, waivers, and payments replaces error-prone spreadsheets.
- Vendors upload invoices, track approvals, and receive payout updates without chasing teams.
- Audit trails simplify compliance for grants, research, and campus services.
Placements & Alumni Relations
- Live status boards track registrations, drives, shortlists, interviews, and offers program-wise.
- Career services orchestrate counselling, prep sessions, and employer touchpoints without spreadsheets.
- Alumni and corporate partners receive structured journeys, event invites, and engagement analytics.
Deployment fit
Fits every university operating model
Same agentic AI layer, customized governance.
Autonomous universities
Standardize ESS, ticketing, and finance workflows while allowing campus-level variations.
Deemed-to-be universities
Orchestrate faculty, research, and admissions journeys across colleges and centres.
Private multi-campus groups
Single command centre monitors admissions, HR, and operations across geographies.
Specialized institutes & academies
Blend academic, hostel, and industry liaison workflows in one stack.
International campuses
Keep compliance, service levels, and experience consistent across countries.
Public universities & state clusters
Digitize legacy workflows without replacing existing SIS, ERP, or LMS investments.
Proof of impact
Universities stay proactive with Converiqo
5x
Faster cross-campus coordination
40%
Reduction in escalations
92%
Tickets closed within SLA
30%
Time saved on HR approvals
“Converiqo.ai gave our university network one place to monitor admissions, ESS, and finance. During counselling season we cut backlog by half and leaders could see which campus needed reinforcements in minutes.”
Pro Vice-Chancellor, Multi-Campus Private University
Need-to-know
Frequently asked questions
Answers for vice chancellors, registrars, HR, and campus IT leaders.
How can AI simplify university operations?
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Converiqo.ai coordinates tasks across departments, exam cells, and admin offices so work flows automatically. Universities cut manual follow-ups and keep academic calendars on track.
Why do universities need real-time visibility?
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Converiqo.ai shows live backlogs, escalations, and cross-team gaps on one screen. Leaders act early on issues instead of discovering them in end-of-semester reports.
How can AI support admission and counselling seasons?
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Converiqo.ai automates routing, reminders, and document checks for applicants and parents. This reduces queues, confusion, and staff overload during intense admission windows.
How does Converiqo.ai help multi-campus universities?
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Converiqo.ai standardises core workflows while allowing campus-level variations. Management gets a unified view of operations, HR activity, and support quality across locations.
Can AI improve faculty productivity and student support?
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Converiqo.ai analyses patterns in attendance, requests, and complaints to highlight friction points. Universities use these insights to support faculty better and protect student wellbeing.
How does Employee Self Service help university staff?
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With Converiqo.ai ESS, faculty and staff raise requests, track approvals, and update details without chasing admin. This builds transparency and lowers HR interaction fatigue.
What value does AI-led HR and attendance add?
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Converiqo.ai automates attendance and leave flows for large faculty groups. Deans and HR teams see trends clearly and can plan workloads, lectures, and backups more intelligently.
How can ticketing improve IT, HR, and finance support?
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Converiqo.ai converts emails and hallway complaints into structured tickets routed to the right team. Nothing gets lost, and every ticket has an owner and a visible status.
How does Converiqo handle fees and invoicing for universities?
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Converiqo.ai centralises demands, waivers, refunds, and receipts in one system. Finance and admin teams spend less time reconciling spreadsheets and more time solving real issues.
Why use one Converiqo AI stack for all this?
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Converiqo.ai unifies ESS, HR/attendance, ticketing, and payments under a single agentic AI layer. Universities gain cleaner data, smoother scaling, and stronger governance.
Campus-ready AI
Ready to align admissions, ESS, HR, and finance?
Plug Converiqo.ai into your current SIS, ERP, and LMS stack without rip-and-replace. Start with one department or launch across every campus.
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