Agentic AI for Guided Sales, Warranty Confidence, and Loyal Travelers
Converiqo connects product discovery, personalization, fulfilment, and service so luggage brands deliver reliable journeys every time.
Pressure points
Daily Hurdles for Luggage Stores
Automation keeps sales, service, and marketers coordinated.
Warranty and Repair Chaos
Wheel, handle, and zipper repairs pass through email and WhatsApp, causing delays and unhappy travelers.
Repetitive Product Questions
Customers keep asking about sizes, materials, airlines, and lock types but staff answer everything manually.
Stock & Transfer Uncertainty
Inter-store transfers and warehouse updates are slow, so sales teams cannot promise delivery confidently.
Untracked Service Tickets
Repairs, exchanges, and refunds lack SLAs, making it hard to prioritize loyal or high-value customers.
Campaign Execution Gaps
Festive promotions, loyalty drives, and corporate offers need faster targeting and measurement.
Limited Management Visibility
Owners and COOs do not see end to end metrics on leads, ticket load, or service quality.
How Converiqo Orchestrates Luggage Retail
Lead capture, fulfilment, service, and loyalty run on a single agentic layer.
Lead-to-Purchase Guidance
Capture enquiries, tag travel purpose, and guide shoppers through comparisons, bundles, and conversions.
Customer Self-Service Everywhere
Give buyers answers on orders, warranty, and policies via WhatsApp, website widgets, and QR cards in-store.
Structured Ticketing & Service Ops
Log every repair, exchange, and delivery issue with SLA-driven routing and OEM coordination.
Always-On Marketing & Loyalty
Trigger seasonal offers, upsell travel kits, and nurture loyal customers based on purchase journeys.
Core module
Sales & Lead Engine
Guide every enquiry through comparisons, customization, and checkout.
Automation Flow
Sales / Lead Engine – Travel Kit Discovery
Capture enquiries from walk-ins, WhatsApp, website forms, ads, and corporate RFQs with tags for travel purpose, destination, and budget.
Qualify leads by party size, travel frequency, brand preference, and urgency to prioritize high value shoppers and companies.
Generate side by side comparisons covering size, material, warranty, airline compliance, personalization options, and offers.
Share curated travel kits with luggage, cabin bags, laptop sleeves, and accessories via instant quote links.
Trigger nudges for pending approvals, payments, engravings, or gift wrapping to avoid drop-offs.
Provide HQ a live funnel view showing conversion, popular SKUs, and lost reasons by store.
Automation Flow
Customer Self-Service – Orders, Warranty, and FAQs
Buyers check product availability, color variants, engraving timelines, and exchange policies instantly.
Order tracking reveals payment, packing, delivery, or pickup status with technician or courier details if applicable.
Guided flows capture warranty activation, serial numbers, and proof of purchase without staff intervention.
Customers raise repair or exchange requests with photos and preferred drop-off store.
FAQ library covers airline rules, customization, care tips, and corporate pricing in multiple languages.
Self-serve downloads for invoices, warranty letters, and service updates reduce repeat calls.
Automation Flow
Ticketing System – Repairs, Exchanges, Logistics
Log wheel, handle, zipper, or lock issues from any channel into a unified case board.
Auto categorize tickets by product family, warranty status, and partner responsible (store, OEM, repair vendor).
Attach photos, invoices, and technician notes for complete audit trails.
Escalate missed SLAs to regional managers or OEM partners with summaries.
Track repair queue, replacement approvals, and DAMAGED shipment cases per store.
Convert resolved cases into knowledge entries for faster future handling.
Automation Flow
Marketing Module – Seasonal Drops & Loyalty
Segment customers by travel frequency, destination type, purchase value, and family profile.
Automate seasonal and festival drops with lookbooks, influencer reels, and bundle coupons.
Run upgrade or exchange drives before holiday peaks with instant valuation workflows.
Promote personalization, engraving, and gifting services through targeted campaigns.
Measure campaign response, coupon redemption, and repeat purchase rate across channels.
Share performance snapshots with brand partners and franchise owners.
Automation Flow
Workflow Automation – Store to Warehouse Coordination
Standardize approvals for discounts, replacements, and corporate quotes.
Connect POS, inventory, and vendor systems so transfers, pickups, and deliveries sync automatically.
Trigger alerts for low stock, damaged returns, or pending inwarding tasks.
Automate vendor follow-ups for spare parts, repairs, and private label production.
Create opening and closing checklists for display upkeep, QR placement, and merchandising compliance.
Link workflows with KPIs like lead conversion, ticket closure, and repeat purchase rate.
Automation Flow
Feedback / Survey – Voice of Traveler
Send post purchase and post repair surveys on WhatsApp, SMS, or email.
Measure CSAT on product range, personalization, staff guidance, and service turnaround.
Collect feedback on durability after trips and auto-create tickets for negative responses.
Benchmark stores on recommendation rate, upsell success, and staff courtesy.
Share insights with merchandising and repair partners to improve product lines.
Correlate survey scores with ticket resolution and repeat purchase behavior.
Personas
Why Every Stakeholder Wins
Built for HQ, store leads, service desks, and marketing teams.
Owners & CXOs
- See sales, service, and marketing KPIs in one cockpit.
- Roll out new campaigns or formats without manual follow up.
- Improve loyalty and repeat purchases with predictable service quality.
Store & Regional Managers
- Full view of open leads, stock transfers, and service tickets per store.
- Playbooks for fittings, personalization, and warranty handling reduce training time.
- Faster escalations keep premium customers happy.
Customer Care & Service Teams
- Single ticketing layer with customer history, invoices, and repair status.
- Automated updates free up bandwidth for complex cases.
- Clear SLAs and escalations improve accountability.
Marketing & CRM
- Segment and trigger offers tied to travel calendars and warranty data.
- Track ROI for campaigns, influencers, and loyalty pushes.
- Share insights with OEMs and channel partners effortlessly.
Formats
Designed for Every Luggage Format
From flagship experience stores to airport kiosks.
Premium Flagship Stores
Deliver concierge grade consultations, fittings, and personalization with automation support.
Franchise & Multi Brand Chains
Provide shared playbooks, KPIs, and service visibility to every partner location.
Airport & Travel Hub Stores
Handle high velocity travelers with instant availability and quick service turnarounds.
Omnichannel Luggage Brands
Sync e-commerce, marketplace, and in-store journeys without ripping core systems.
Corporate & Institutional Desks
Manage RFQs, customization, and scheduled deliveries for enterprises or travel groups.
Proof in numbers
Luggage Retailers on Measurable Impact
Leads, Repairs, and Loyalty in One View
47%
Faster warranty resolutions
38%
Reduction in repetitive queries
29%
Repeat purchase uplift
100%
Live visibility across stores and repair partners
Customer voice
“Converiqo gave us a single view of leads, transfers, and repairs. Customers get proactive updates on every claim and we launch campaigns knowing inventory and service partners are ready.”
Rohan Verma, Director, TravelNest Luggage
Need-to-know
Luggage Shop Automation FAQs
Answers for store owners, CX leaders, and service teams.
How can agentic AI support retail luggage shops?
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Agentic AI automates customer questions, organizes service tasks, and improves coordination across sales and after-sales teams. It helps luggage stores manage product inquiries, warranty issues, and order-related communication more efficiently.
What operational challenges do luggage shops face daily?
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Luggage stores struggle with stock questions, warranty claims, repetitive inquiries, and delayed customer responses. Automation helps streamline issue handling, ensure faster clarity, and reduce manual customer follow-up effort across store departments.
Can automation improve warranty and service management processes?
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Yes. Automation categorizes issues like wheel repairs, zipper faults, or handle problems, assigns priority levels, and updates customers automatically. It reduces delays and ensures smoother coordination with service or repair partners.
How does AI improve communication with luggage buyers?
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AI sends automated updates on order status, repair timelines, warranty approvals, and pickup reminders. Customers stay informed throughout their purchase or service journey without depending on repeated calls or manual follow-ups.
What KPIs should luggage shops track using automation?
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Important KPIs include lead conversion rate, ticket resolution time, warranty claim turnaround, customer satisfaction, repeat purchase trends, and campaign engagement. These insights help stores refine both sales and after-sales operations.
How does Converiqo’s Lead Engine increase luggage sales?
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The Lead Engine captures inquiries from walk-ins, websites, campaigns, and social media. It tags product interest, budget range, and urgency, helping sales teams prioritize prospects and convert more inquiries into confirmed purchases.
How does Customer Self-Service improve luggage store customer experience?
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Customer Self-Service allows buyers to track orders, check warranty terms, raise requests, view FAQs, and access store policies anytime. It reduces repetitive questions and improves clarity for customers needing quick information.
Why should luggage shops adopt Converiqo’s Ticketing System?
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The Ticketing System organizes repair requests, warranty claims, replacement queries, and delivery concerns into trackable tickets. It ensures accountability, SLA tracking, and faster resolution between store staff and repair partners.
How does Converiqo’s Marketing Module boost customer engagement?
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The Marketing Module helps luggage stores run targeted campaigns, festival offers, upgrade promotions, and loyalty messages. It segments customers by purchase history and travel needs, increasing repeat purchases and store visits.
How does workflow automation streamline luggage shop operations?
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Workflow Automation standardizes warranty checks, repair routing, order approvals, and escalation processes. Combined with feedback insights, it helps luggage stores reduce service delays and deliver a more consistent customer experience.
Ready to orchestrate every luggage journey?
Start with one store or one workflow. Converiqo layers on top of your POS, billing, and inventory stack without disruption.