Agentic AI for showroom enquiries, delivery promises, and service reliability
Converiqo unifies lead capture, product discovery, ticketing, logistics, and marketing so furniture retailers delight customers from inspiration to installation.
Pressure points
Daily bottlenecks in furniture retail
Agentic workflows keep stores, warehouses, and service crews in sync.
Fragmented Enquiry Capture
Walk ins, marketplaces, WhatsApp, and design partners share leads in different formats so sales teams struggle to track follow ups and budgets.
Product Information Gaps
Customers demand details on finishes, dimensions, inventory, and finance options yet staff rely on outdated spreadsheets or brochures.
Delivery & Installation Delays
Coordinating warehouse dispatch, third party logistics, and installation crews is manual which causes missed slots and unhappy buyers.
Repeat Support Queries
Status update calls, warranty clarifications, and ticket follow ups consume store staff capacity with little tracking of SLAs.
Warranty & Service Visibility
Claims, spare parts, and in home repairs are hard to prioritize without a workflow that connects CRM, service partners, and clients.
Omnichannel Coordination
Inventory across experience centers, warehouses, and supplier pipelines is disconnected making it harder to promise accurate delivery dates.
How Converiqo orchestrates furniture journeys
Lead engines, logistics, and service desks share one data fabric.
Sales & Lead Engine
Capture interest, qualify by room or budget, and move prospects from shortlist to confirmed orders faster.
Customer Self Service
Give buyers instant answers on product specs, order status, policies, and installation prep across channels.
Field Service Management
Coordinate delivery and installation crews with route planning, checklists, and proof of completion.
Workflow Automation & Knowledge
Standardize quotes, approvals, logistics, warranties, and SOP content for every team.
Core module
Sales & Lead Engine
Move prospects from inspiration to confirmed basket with guided workflows.
Automation flow
Sales / Lead Engine – Inspiration to confirmed order
Capture enquiries from walk ins, website chats, WhatsApp, design partners, and marketplaces with tags for room, style, and budget.
Auto qualify leads by project type (home, office, hospitality), timeline, and financing needs to route them to the right advisors.
Generate digital lookbooks and curated product bundles that buyers can review with families or architects.
Trigger quote workflows with configurable line items, discounts, taxes, and finance options synced with POS or ERP.
Track approvals, advances, and production readiness for made to order or customized furniture.
Schedule follow ups automatically for sampling, home visits, or video consultations based on prospect engagement.
Automation flow
Customer Self-Service – Always on store assistant
Buyers view live order stages (confirmed, in production, ready for dispatch, in transit, installed) through WhatsApp, email, or web portals.
Interactive FAQs explain materials, maintenance, warranty coverage, EMI terms, and return policies for every product line.
Customers request installation prep guidance, elevator permissions, and site readiness checklists without calling store teams.
Automated reminders notify buyers about balance payments, delivery slot confirmation, and installation crew arrival.
Self service ticket logging for damages, missing hardware, or warranty claims with required photos and documentation.
Digital document vault holds invoices, warranty certificates, financing agreements, and care guides for future reference.
Automation flow
Ticketing System – Structured after sales care
Centralize complaints, warranty requests, repair visits, and replacement queries from all channels into SLA tracked tickets.
Classify tickets by product category, severity, location, and warranty status to prioritize high impact cases.
Assign tasks to service partners or in house technicians with visibility into spare part availability and schedules.
Enable escalation paths for premium customers or delayed cases with alerting to store leadership.
Share automated updates with customers at every stage along with technician contact details.
Generate analytics on recurring issues, parts consumption, and ticket closure times for quality improvements.
Automation flow
Field Service Management – Delivery & installation orchestration
Allocate delivery crews based on geography, truck capacity, product dimensions, and skill requirements.
Provide crews with digital manifests including customer details, gate passes, assembly instructions, and safety notes.
Capture check in, assembly milestones, damage photos, and customer sign off within the mobile workflow.
Auto schedule revisit tasks if installation faces site readiness issues or pending electrical/civil work.
Integrate with routing tools for optimized sequence planning and fuel efficient dispatch.
Sync completion data back to CRM, ticketing, and finance for warranty start and final invoicing.
Automation flow
Marketing Module – Drive walk ins and repeats
Run segmented campaigns for new collections, festive offers, clearance events, and loyalty previews.
Automate nurture journeys for architects, interior designers, and real estate partners with project ready content.
Trigger cross sell prompts after delivery for accessories, decor, or maintenance packages.
Launch referral programs that track source, incentive eligibility, and redemption workflows.
Measure campaign ROI across WhatsApp, email, SMS, and social ads with lead to sale attribution.
Personalize content based on past purchases, preferred styles, and location specific trends.
Automation flow
Feedback / Survey – Voice of buyer and partner
Send CSAT and NPS surveys after delivery, installation, and ticket closure across WhatsApp, SMS, or email.
Capture ratings on showroom experience, product quality, logistics professionalism, and service responsiveness.
Collect feedback from architects and design partners on collaboration, catalog depth, and project support.
Identify detractors quickly with automated escalation workflows to retention or quality teams.
Highlight promoters and trigger review requests or user generated content campaigns.
Analyze trends by product line, city, or delivery crew to plan training and inventory improvements.
Automation flow
Workflow Automation – Connected store to doorstep journeys
Standardize quotation approvals, vendor purchase orders, inventory reservations, and invoicing steps.
Connect ERP, POS, WMS, and logistics systems through API or secure file exchanges to eliminate manual reentry.
Automate escalation paths when production or dispatch dates slip beyond promised timelines.
Link workflow checkpoints to SLA dashboards highlighting bottlenecks across sales, warehouse, and service teams.
Trigger knowledge base suggestions and SOP reminders when workflows hit exceptions.
Provide leadership with real time visibility into pipeline, delivery calendar, and service backlog.
Automation flow
Knowledge Management – Single source for teams & partners
Maintain updated product catalogs, material specifications, assembly manuals, and compliance documents.
Publish SOPs for showroom walkthroughs, virtual consultations, warehousing, delivery, and service visits.
Provide AI assisted search so staff instantly answer customer questions about finishes, lead times, or financing.
Store partner agreements, commission slabs, and onboarding packs for architects and channel partners.
Track content engagement and feedback to keep playbooks current with new launches or policy changes.
Enable multilingual access for regional teams and service partners.
Stakeholder outcomes
Benefits across stores, warehouses, and service teams
Every team gains clarity, accountability, and happier customers.
Store Owners & CEOs
- Unified visibility across enquiry pipeline, delivery readiness, and service backlog.
- Better cash flow forecasting with automation driven invoicing and payment reminders.
- Data driven insight into top performing categories and lagging operations.
Sales & Experience Teams
- Structured lead capture and product knowledge at their fingertips.
- Automated follow ups reduce missed opportunities during peak seasons.
- Shared notes with logistics ensure promises made on the floor are kept post sale.
Warehouse & Logistics Managers
- Clear dispatch priorities with crew allocation and route planning built in.
- Digital checklists reduce damages and missing hardware incidents.
- Real time feedback from field teams helps optimize loading and packaging.
Service & Warranty Teams
- Ticketing visibility ensures SLAs across repairs, parts, and claims are met.
- Knowledge base and workflows cut diagnosis time and repeat visits.
- Customer updates are automated, reducing manual coordination.
Marketing & Partnerships
- Campaign automation ties directly to lead capture and revenue tracking.
- Partner portals keep architects and designers informed on catalogs and incentives.
- Feedback insights inform merchandising and new collection positioning.
Customers & Designers
- Always on self service for order tracking, delivery slots, and installation prep.
- Transparent ticket updates build trust during warranty or service cases.
- Digital documentation simplifies future upgrades or referrals.
Deployment fit
Built for every furniture retail format
Boutiques, chains, and omnichannel brands run on the same automation layer.
Standalone Furniture Boutiques
Digitize showroom enquiries, quotes, and deliveries without replacing existing POS setups.
Regional & National Chains
Standardize workflows, dashboards, and SLAs across multi city stores and warehouses.
Luxury & Bespoke Studios
Offer high touch updates, customization trackers, and VIP service orchestration.
Omnichannel & D2C Brands
Sync website, marketplace, and store orders with unified logistics and ticketing.
Office & Commercial Furniture Suppliers
Handle project based orders, phased deliveries, and on site installation coordination.
Home Improvement & Interiors Retailers
Unify furniture, decor, and services under one automation layer for cross category experiences.
Proof of impact
Furniture leaders rely on measurable gains
Showrooms run smoother with Converiqo
37%
Faster quote to order conversion
52%
Drop in delivery status calls
3.1x
Improvement in installation SLA adherence
41%
Increase in repeat purchase rate
Customer voice
“Converiqo gave our sales, warehouse, and service teams a shared command center. Customers now get proactive updates from quote to installation which has boosted referrals and reduced firefighting.”
Ritika Bhandari, COO, CasaVista Furnishings
Need-to-know
Frequently asked questions
Answers for furniture store owners, operations heads, and service leaders.
How can agentic AI support modern furniture stores?
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Agentic AI automates customer queries, organizes service tasks, and improves coordination between sales, delivery, and installation teams. It helps furniture stores manage high volume inquiries efficiently and maintain consistent communication throughout the customer journey.
What operational challenges do furniture stores face daily?
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Stores struggle with delivery delays, unclear order tracking, product information gaps, and repetitive support queries. Automation helps streamline scheduling, improve staff coordination, and ensure faster responses across sales, logistics, and after-sales departments.
Can automation improve delivery and installation efficiency for stores?
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Yes. Automation assigns delivery teams, tracks installation progress, and notifies customers about expected timelines. It reduces miscommunication, minimizes delays, and ensures a smoother experience from purchase confirmation to onsite setup.
How does AI enhance communication for furniture buyers?
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AI provides automated updates on order confirmations, delivery schedules, installation reminders, and service ticket progress. This keeps customers informed at every stage and reduces dependency on repeated calls or manual follow-ups.
What KPIs should furniture stores monitor using automation tools?
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Key KPIs include delivery turnaround time, installation completion rate, lead-to-sale conversion, ticket resolution time, customer satisfaction, and campaign performance. Tracking these metrics helps stores optimize operations and improve overall service quality.
How does Converiqo’s Lead Engine increase furniture sales?
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The Lead Engine captures inquiries from walk-ins, websites, social media, and referrals. It tags product interest, urgency, and budget range, helping sales teams prioritize leads and convert more prospects into confirmed furniture orders.
How does Customer Self-Service improve furniture buying convenience?
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Customer Self-Service allows customers to check order status, view delivery timelines, access FAQs, request installation support, and review store policies. It reduces repetitive questions and provides faster clarity for common furniture-related concerns.
Why should furniture stores adopt Converiqo’s Ticketing System?
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The Ticketing System organizes complaints, assembly issues, delivery changes, warranty requests, and service concerns into trackable tickets. It ensures accountability, SLA compliance, and quicker resolution across after-sales and logistics teams.
How does Field Service Management optimize delivery and assembly tasks?
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Field Service Management assigns teams based on location, workload, and product type. It tracks arrival, installation progress, and completion notes, ensuring a reliable and professional delivery-to-setup experience for customers.
How do Converiqo’s workflows and feedback improve operational quality?
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Workflow Automation standardizes order handling, delivery coordination, installation tracking, and escalation steps. Combined with Feedback and Survey insights, furniture stores can refine service quality, improve team performance, and enhance customer satisfaction.
Furniture excellence
Ready to automate enquiries, deliveries, and service?
Plug Converiqo into your furniture retail stack to streamline sales, logistics, marketing, and after sales without replacing core POS or ERP systems.